_1_PWS_Barbershop.pdf

PERFORMANCE WORK STATEMENT (PWS)

BARBER SHOP OPERATION – Eagle Lane Bowling Center

1. PURPOSE: Provide guidelines that detail the operations of a barber shop located at the Bowling Center, building 420, Dover AFB, Delaware. Provide general NAFI responsibilities;

however, where a formal contract provision or clause exists, that supersedes guidance in this PWS. Note that the concessionaire contractor is provided space free of rent and utility charges;

however, the vendor is expected to use the facility/utilities responsibly. Three Barber chairs/stations are available/250 Sq Ft total, space cannot be expanded.

2. SCOPE OF WORK:

2.1. Contractor will provide, as a minimum, basic, shave and styled haircuts. All other services must first be approved by the 436th Force Support Squadron Commander.

2.1.2. Credit cards must be accepted for services.

2.1.3. All individuals having access to Dover AFB will be allowed to receive barber services.

2.1.4. Contractor must arrive on site with sufficient time to have barbershop facility ready to receive customers at the advertised start time.

2.1.5. Hours of operation are to be at a minimum Monday, Wednesday and Thursday, 0830 to 1500, Tuesday and Friday, 1100-1700. These hours of operation are excluding federal holidays, Wing down days and short notice facility closures. Notification of Wing down days/facility closures will be given 14 days in advance whenever possible; however, notification could be as short as 24 hours (less for inclement weather).

2.1.6. Every effort must be made to provide the service in accordance with this contract.

Closures will only be accepted on an emergency basis and the contractor is required, whenever possible, to give a 12-hour notice to the Chief, Community Services Flight or his/her representative prior to closing. Closure requests not considered to be emergency in nature, must be submitted in writing (e-mail is acceptable) to the Chief, Community Services Flight or his/her representative a minimum of 15 days prior to requested closure date. Request must include justification for the closure. A decision will be provided to the contractor within 3 business days of receipt of the request.

2.1.7. The price for a basic haircut may be equal to or higher than the AAFES barbershop published price; however, the price may not be lower than the standard AAFES price (i.e. the Contractor may not undercut AAFES pricing). Additional services may have different prices;

however, they shall be in accordance with AFJI 34-210, Army and Air Force Exchanges Services (AAFES) Operating Policies.

3. CONCESSIONAIRE OPERATIONAL RESPONSIBILITIES:

3.1. The contractor shall pay NAFI a sum equal to:

20% of gross sales

All funds will be deposited daily with the NAFI. NAFI will make payment to the vendor from the Shared Service Center; on the 15th and 30th of each month. The Concessionaire must first submit an invoice to the Shared Service Center prior to receiving payment.

3.1.2. All barbers must be State licensed; a copy of licensure must be provided to Contracting prior to beginning contract.

3.1.3. All barbers shall provide any published service to any patron authorized to use NAFI facilities, regardless of gender, ethnicity and/or religion.

3.1.4. Prior to making any changes to services, the Concessionaire must provide a comprehensive list of all services and their corresponding pricing to 436th FSS/CC for approval.

3.1.5. Area must be kept clean to include the barbershop area and the customer waiting area located adjacent to the shop and must complying with AFI 48-117, Public Facility Sanitation, paragraphs 7, 8 and 9. In addition, the facility shall receive at least a Satisfactory rating whenever inspected by base Environmental Health Office. Failure to receive a Satisfactory rating may result in closure of the barbershop until standards are met.

3.1.5.1 The basic rule at the time of inspection if an Unsatisfactory is given is the vendor has 24 hours to correct the deficiency upon re-inspection. If an activity or vendor receives three (3) consecutive Unsatisfactory ratings the service/activity is closed. Upon receiving the second Unsatisfactory rating, Contracting will issue a show cause notice; upon the third violation, Contracting will terminate the contract for cause. NAFI will notify Contracting in writing each time an Unsatisfactory inspection is received.

3.1.6. All concessionaire employees must meet health standards and must follow all Air Force AFI’s with their local supplements, to include but not limited to the references below:

- AFI 91-301

- AFI 91-302

- AFOSHSTD 91-119

3.1.7. Concessionaire must provide a sufficient number of trained employees for the efficient operation of the barber shop.

3.1.8. The Contractor shall maintain cash collection records showing all income received IAW instructions from the NAFI, and comply with written and verbal instructions from NAFI manager as to the ringing out of register, banking control sheets and other bookkeeping functions. Daily deposits must only include exact amount shown on deposit slip.

3.1.9. The Contractor shall furnish, at own expense, all trade supplies not provided by NAFI for performance of this contract.

3.1.10. The Contractor shall be knowledgeable in all military hairstyles and understand protocol required to work with base clientele.

3.1.11. The Contractor shall take appointments as necessary but maintain primarily a walk-in service.

3.1.12. Concessionaire may accept only Visa/Master Card/American Express charge cards that are accepted by the NAFI for customer payment of purchases. Concessionaire is responsible for the payment of any fees, charge backs and other arranged costs levied by the charge card issuing companies and banking institution providing charge machine. A monthly invoice will be provided to the concessionaire of fees due, these fees must be paid within 30 days of invoice date. Any fees outstanding after 30 days will be deducted from Concessionaire weekly payment.

3.1.13. All concessionaire employees must wear attire which is consistent with specific duties and professional in appearance. Sloppy/ungroomed appearance on the part of any staff member or employee will not be tolerated at any time.

3.1.14. Contractor and their employees must be courteous with patrons and maintain a cooperative working relationship with bowling center staff and all FSS management.

3.1.15. Contractor will be responsible for their own change fund, to include enough of each denominations to provide change through all operational hours. Change will not be provided by the Bowling Center activity.

4. HEALTH AND SAFETY:

4.1. Comply with standard grooming industry federal, state and local public health and safety laws and regulations, in addition to those established under this contract SOW or via contract clause 5352.223-9001 Health and Safety on Government Installations.

4.2. Take any and all reasonable steps and precautions to prevent accidents and preserve the health and safety of both contractor and Government personnel who are in any way impacted via the performance of this contract.

4.3. Take such additional immediate precautions as the Contracting Officer or designee may reasonably require for health and safety purposes.

4.4. Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the Contracting Officer or designee, shall be grounds for termination of this contract in accordance with the Termination for Cause clause of this contract.

5. RECORDS MANAGEMENT

The contractor understands that when creating, handling and maintaining records for the Air Force, either electronic or paper, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Manage Program, AFI 33-364, Records Disposition Procedures and Responsibilities, and AFM 33-363, Management of Records. In order to meet the requirement established IAW the above mentioned regulations contact the Base Records Management Office (436 CS/SCOSK, Bldg 124) at extension 3642 for guidance and training.

6. SECURITY

6.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

6.2. At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured.

6.3. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

6.4. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

6.5. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this requirement. Furthermore, nothing in this requirement shall excuse the contractor from proceeding with the contract as required.

6.6. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

7. CONTRACTOR BADGE POLICY:

7.1. All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW DAFBI 31-101. As a minimum the ORM will be submitted 72-hours prior to the requested date of employment.

7.2. All contactor employees who’ll be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation. Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

7.3. Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to Pass and Registration for destruction. Also before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, the badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436th Security Forces Squadron and submit a new request for badge renewal per paragraph 1.8.4.1. before a new badge can be reissued.

7.4. Base Contracting Office or base point of contact will immediately notify Security Forces, Pass and Registration when a contractor’s employment has been terminated. The Agency Chief or Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Squadron.

8. INSTALLATION ACCESS:

8.1. The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicted on their contractor badge.

8.2. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

8.3. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

8.4. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

8.5. During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/functions; access by Non-Essential Contractors will be suspended as the direction of the Installation Commander.

9. NAFI RESPONSIBILITIES:

9.1. Provide space that meets base facility standards.

9.2. Provide utilities free of charge to concessionaire, to include running water/drainage, electricity, heat, and air conditioning.

9.3. Provide a cash register with a charge machine if necessary.

9.4. Provide barber chairs in working order along with furniture (chairs, cabinets, sinks).

9.5. Provide a phone line.

9.6. Coordinate to provide Contracting a copy of any Unsatisfactory inspection report.

9.7 Either coordinate with Contracting to obtain Contractor badges for Concessionaire, or coordinate directly with 436 SFS to obtain required badges.

PERFORMANCE WORK STATEMENT (PWS)