Attachment 1 - Performance Work Statement.pdf

Dover AFB

436 Airlift Wing Command Section, Command Post, Installation Control Center, and

Emergency Operations Center

PERFORMANCE WORK STATEMENT

Entry Control Maintenance

1.0 BACKGROUND

1.1 The 436 Airlift Wing Command Section in building 201, the primary Command Post, ICC and EOC in building 203, and alternate Command Post, ICC and EOC in building 639, on Dover Air Force Base, have a requirement to control personnel access to these facilities. Additionally, with exception of the Wing Command

Section, these work centers are Restricted Areas, further evidencing the criticality of effective access control. The currently installed access control systems employ state of the art door entry reader technology, capable of reading DoD Common Access

Cards (with associated pin), Restricted Area Badges (RABs) (with associated pin), and commercially available 125 kHz cards, as well as remote entry unlock capability, and four internally managed access configurations. The current access control system also includes internal high-definition security cameras. The solution must be able to provide regular maintenance to the current systems and provide the same capabilities.

The solution maintenance must minimize disruption and downtimes to the mission-critical operations conducted in these facilities and ensure the Restricted Area remains secure. Finally, the solution requires prompt service response and support, in the event of system failures or malfunctions.

1.2 The current access control systems, namely Milestone XProtect Smart Client for cameras and OnGuard for card readers, have been identified as the existing systems in use.

2.0 PROJECT BENEFITS

2.1 Successful maintenance of the entry access control system in these facilities, including buildings: 201, 203, 639; will ensure effective access control management and maintain the appropriate level of security IAW AFI 31-101.

3.0 PROJECT DETAILS

3.1 Door Entry Access: The contractor shall maintain existing access control systems to effectively manage personnel access to the 436 AW Command Section in Building

201 and the Restricted Area in buildings 203 and 639, in which these functions operate.

3.1.1 The contractor shall maintain the system, which operates on a stand-alone network, ensuring limited administrative access. Administrative systems for buildings 203 (two systems), building 201, and building 639 will be connected to each other to provide redundant access/administrative functionality.

3.1.2 Maintain the existing cable for the three reader doors in building 201.

Maintain the existing cable for the eleven reader doors in building 203, and maintain the composite cable to the Command Post reader door

(behind main console), the remote release switch for the outer and inner

Command Post doors, and two door position switches. Testing and revalidation must be done on any existing cabling/hardware being used.

3.1.3 The existing card readers in buildings 201, 203, and 639 are HID pivCLASS R40 and HID pivCLASS RK40. Ensure all doors are programed for proper operation.

3.1.4 Ensure connection of the administrative systems in building 201 and building 639.

3.1.5 Maintain the configuration of the entrapment area between the inner and outer Command Post doors, capable of preventing both doors from being open simultaneously.

3.2 Security Cameras: The contractor will maintain the existing security cameras in building 201, primary Command Post location.

3.2.1 Maintain the four existing internal security cameras in building 201. The outer Command Post camera will provide a video feed from the entry facing outward (to view visitors requesting access and gauge for potential security threats).

3.2.2 Maintain the administrative system with software application for configuring camera feeds and settings, capable of displaying four live camera feeds simultaneously, and capable of operating on the Air Force

Standard Desktop Configuration on Windows 10 or 11. The contractor will supply a monitor, mouse, and keyboard for the administrative system.

3.2.3 Maintain cabling to supply live camera video feeds up to 100 feet from the administrative system.

4.0 INSTALLATION, MAINTENANCE AND SUPPORT

4.1 Warranty Information: The contractor will provide a commercial standard one-year warranty for all contractor provided hardware/software, materials, and workmanship.

The warranty period will not begin until final government acceptance.

4.2 Maintenance Support: The contractor will include emergency technical assistance as required including on-site responses as appropriate for system failures as outlined below. The contractor will track and resolve problems as follows:

4.2.1 Catastrophic Failures: Loss of capability to 25 percent or more of the door readers, or either of the two Command Post entrapment area doors, or any of the administrative systems.

4.2.1.1 If a catastrophic failure occurs, the contractor will perform a service call. The contractor’s personnel will arrive on site within 2 hours of notification and immediately commence problem diagnosis and repair actions. The contractor will work continuously until full system capabilities are restored.

4.2.2 Major Failures: Loss of capability of the door readers not qualifying as a catastrophic failure, or loss of capabilities relating to the internal security cameras.

4.2.2.1 If a major failure occurs, the contractor will perform a service call.

The contractor’s personnel will arrive within 4 hours of notification during normal duty/business hours. In the event of a notification during non-duty hours the contractor’s personnel will begin repair at the beginning of the next duty day during normal duty/business hours. Service will be restored within 48 hours of initial notification.

4.2.3 Minor Failures: Any abnormal hardware or software fault that degrades service to less than the desired performance, but which does not constitute a major or catastrophic failure. If a minor failure occurs the contractor will perform a service call as soon as possible. The contractor will restore all minor failures no later than three duty/business days after notification.

4.3 Contractor Certification and Qualification:

4.3.1 All contracted installation and maintenance technicians will be certified technicians and will be authorized and qualified to perform maintenance and repair for all equipment and components in buildings 201, 203, and

639 on Dover AFB.

4.3.2 Any technician not authorized or certified by the contractor will be prohibited from performing maintenance on the system.

4.4 Maintenance Agreement:

4.4.1 This package will cover, but not limited to, all contractor provided hardware/software upgrades, materials, workmanship, and training associated with the system.

4.4.2 The package will also comply with all specifications requested for the emergency technical assistance described in “Maintenance Support and

Warranty Information.”

4.5 Testing:

4.5.1 The contractors will perform all testing as specified in the contractor provided, and government approved, test plan to assure that the system meets the minimum feature requirements specified herein.

4.5.2 All items procured under this delivery order will be tested.

4.5.3 The contractor has the responsibility to ensure the installation is tested prior to cutover.

4.5.4 The government will witness all testing.

4.5.5 The government requires, at a minimum, a 10-business day notice before the contractor performs any testing.

4.5.6 The contractor will document these test results.

4.5.7 Copies of the test results will be provided to the government.

4.5.8 The installation will not be cutover without specific government approval.

4.6 Acceptance:

4.6.1 The government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the government.

4.6.1.1 The discrepancies list will include all problem(s)

detected/identified conducted by the contractor government or both.

4.6.1.2 Problems identified during the acceptance period will be documented and provided to the government.

4.6.2 Installation, maintenance, testing, training, and cutover will be accomplished with minimal disruption of operations.

5.0 REPLACEMENT PARTS:

5.1 Repair/replacement parts required to bring the entry access system back to full functionality will be of equal or greater quality than the original parts removed.

Replacement parts shall be provided by the contractor during the initial warranty period. The contractor will provide a written estimate of the anticipated time for any and all repairs. The Contracting Office will prepare and carry out the contract modification to add funds for the work. Time of work starts from the time of the modification award.

5.2 Work Ticket Documentation. The contractor shall document on work tickets, the equipment specifications present upon installation or removal, signed by the certified technician who installed or removed the equipment. The document shall be provided to and retained by the Authorized Government Representative. Work tickets shall include the following information and be submitted within 2 workdays:

a. Date received for installation or removal.

b. Job Control Number (JCN)

c. Equipment type, model, and serial number

d. Date of completion

e. Signature of certified technician accomplishing the maintenance.

6.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES:

6.1 Dover AFB will provide telephone access for contractor’s technician(s) to assist with remote technical support and repair services.

7.0 GENERAL INFORMATION:

7.1 Location of Project: Buildings 201, 203, and 639 on Dover AFB, DE

7.2 Completion Timeline: 15 May

7.3 Physical Security. The contractor shall be responsible for safeguarding all government property provided to the contractor. At the close of each day, government equipment and material shall be returned and secured by the government at the government facility.

7.4 The contractor shall provide, prior to project commencement, a letter indicating procedures and points of contact for both normal duty hours and for after-hours callout procedures. When any of these changes, the contractor shall provide, in writing, the changes at least two weeks in advance.

7.5 Safety. The contractor shall not employ individuals identified to the contractor as potential threats to the health, safety, security, general well-being, or operational mission of the installation and its population. This shall include individuals who are a potential threat as a result of prior felony convictions. Service provider personnel shall present a neat appearance and be easily recognized as service provider employees. All employees shall comply with the requirements of paragraph 6, Security.

8.0 KICKOFF MEETING:

8.1 The Contractor shall initiate work by meeting (conference call is acceptable if required) with the Contracting Officer or his duly authorized representative to ensure a common understanding of the requirements, expectations, and ultimate end products. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the government.

Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized, and project conducted; assumptions made/expected and results. A concerted effort shall be made to gain a thorough understanding of the client agency expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the client and the contractor shall be construed as adding, deleting, or modifying requirements, including deliverable specifications and due dates.

9.0 SECURITY AND SAFETY REQUIREMENTS:

9.1 In performing any work under this contract on premises which are under the direct control of the Government, the contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public

Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the

Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances, and accident prevention purposes. The contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises.

These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

10.0 SECURITY:

10.1 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all government property provided for contractor use.

10.2 At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured.

10.3 The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal

Background Check (CBI).

10.4 Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

10.5 The contractor shall submit any request for compensation on delays to the

Contracting Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines of any potential delays in accordance with the terms and conditions of this requirement.

10.6 All contractors and subcontractors when working in a Controlled, Restricted, or other sensitive area must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

10.7 Dover AFB Critical Information and Indicators List (CIIL) will be provided to the contractor for their understanding and compliance. 436th Contracting Squadron unit

OPSEC coordinators will state OPSEC requirements on DD Form 254, contracts and

SOW/PWSs with sufficient detail to ensure complete contractor understanding of the exact OPSEC provisions or measures required by the organization. If the OPSEC block is checked on the DD Form 254, the 436th Contracting Squadron unit OPSEC coordinators shall: Task the contractor to develop an OPSEC program plan to address how the contractor plans to protect critical and sensitive contracted information, and upon organization acceptance, implement the OPSEC program plan. Provide OPSEC guidance for the contractors to use in developing their own OPSEC plan.

11.0 CONTRACTOR BADGE POLICIES:

11.1 All requests for contractor badges will be submitted through the Base Contracting

Squadron Office and/or the requesting agencies base point of contact. The

Contracting Squadron Office or base point of contact will then fill out an Operational

Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

11.2 All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI.

11.3 The Contractor shall provide the following information prior to entry for sponsorship:

11.3.1 Name; Social Security Number; License Number and State of Issue;

Vehicle Info (Make/Model/Color/Year); License Tag Number and State;

Name of Company; Date and Time of Arrival.

11.4 DAFB Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to 436 SFS, Pass and

Registration for destruction. Also, before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 436 SFS, Pass and Registration office.

The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th

Contracting Squadron and 436 SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued.

11.5 The COR and or the Contracting Office will immediately notify 436 SFS, Pass and

Registration when a contractor’s employment has been terminated. The Site

Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. If the employee refuses to return the access badge upon termination. COR and or the Contracting Office will immediately notify 436

SFS, Base Defense Operation Controller and 436 SFS, Pass and Registration of the refusal. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

12.0 INSTALLATION ACCESS:

12.1 The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover

AFB from 436 SFS, Pass and Registration, for the duration of the contract.

Employees are only permitted to enter the Installation during the date and time periods indicted on their contractor badge.

12.2 Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

12.3 During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation. During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential

Contract operations will be suspended as the direction of the Installation Commander.

12.4 The contractor shall contact the Command Post 24 hours prior (minimum) to arrival to coordinate restricted area facility access.