2023 - Performance Work Statement FINAL - v2.3.pdf

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Dover AFB

436 Airlift Wing Command Post

PERFORMANCE WORK STATEMENT

Video Surveillance System Service/Maintenance Contract

1. BACKGROUND

1.1. The 436 Airlift Wing Command Post requires a fully functional Video Surveillance

System (VSS), at Dover AFB, Delaware. The currently installed cameras have not reached their end of service life and require continued service and maintenance.

1.1.1. The VSS is not fully functional in its current state. The contractor will be required to bring the VSS and all related equipment to full operational capability and maintain them as required to preserve full operational capability.

2. PROJECT BENEFITS

2.1. A new service and maintenance contract for the VSS will ensure effective visibility of flight line operations, emergency response, and access control management for the

Crisis Action Team (CAT), Command Post, Security Forces, Fire Department, Installation Control Center (ICC), and Emergency Operations Center (EOC).

3. PROJECT DETAILS

3.1. VSS Cameras: Currently, fifteen (15) Command Post cameras exist in various strategic locations across Dover Air Force Base. Three (3) of the existing camera locations are near the top of light poles, approximately 80 feet tall. These cameras require a lift due to their height which will be supplied by the contractor. All other camera locations are mounted to the sides of buildings. Precise placement for each camera at the predesignated locations will ensure constant coverage without any vulnerable gaps.

3.2. Table 1 details each location, type of structure, and camera.

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TABLE 1

3.3. VSS Data Feed: All fifteen (15) cameras operate on a stand-alone network to limit unauthorized access and separation from the Dover Air Force Base military local area network. The stand-alone network is configured to five Master Control Stations

(MCS): MCS 1. Command Post (1st floor, Building 203), MCS 2. Crisis Action Team

(2nd flood, building 203), MCS 3. Alt. Command Post (Building 639), MCS 4.

Installation Control Center (Building 639), and MCS 5. Base Defense Operations

Center (Fire Department, Building 140). The software is configured such that personnel working in the Command Post Operations Floor will be able to display two simultaneous feeds: 1. Main wall display and 2. Displayed on MCS for configuring/editing/exporting recordings. The contractor shall provide the customer an operating guide for the system software/operating system.

4. MAINTENANCE AND SUPPORT

4.1. Semiannual Preventative Maintenance and Inspection (PMI): The contractor shall provide semiannual preventative maintenance inspections and maintenance actions (as required) on the VSS and MCS. The contractor shall ensure all items are inspected and all deficiencies found during the PMI are corrected, prior to completing

Designator Location Structure Camera 1 Building 945 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z30 2 Parking Spot Z Light Pole AutoDome IP Starlight 7000i Bosch NDP-7512-Z31 3 Building 715 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z32 4 Building 714 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z33 5 Building 706 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z34 6 Parking Spot H Light Pole AutoDome IP Starlight 7000i Bosch NDP-7512-Z35 7 Building 150 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z36 8 Building 140 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z37 9 Building 792 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z38 10 Building 524 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z39 11 Building 105 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z40 12 Building 1350 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z41 13 Building 1306 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z42 14 Building 1320 Building AutoDome IP Starlight 7000i Bosch NDP-7512-Z43 15 Parking Spot HC2 Light Pole AutoDome IP Starlight 7000i Bosch NDP-7512-Z44

P a g e | 3 the inspection. The PMI will include, at a minimum:

4.1.1. PMI for VSS: Alignment, enclosure integrity, condensation buildup and removal, corrosion inspection, internal wiring inspection, and circuit board inspection, proper weatherproofing, and dome cleaning.

4.1.2. PMI for MCS: Camera IP addressing, video feed storage/playback/export functionality, frame rate adjustments, PTZ programming adjustments, software application patching and updating.

4.2. Services Other Than Scheduled:

4.2.1. General: If additional maintenance/repair work (items not included in scheduled maintenance) is necessary, the contractor shall notify the requirements owner of a list of repairs that needs to be accomplished along with an estimated cost of the repair before any action is to be taken. The

Contracting Office will prepare and carry out the contract modification to add funds for the work. Time of work starts from the time of the modification award.

4.2.2. Report Time: If the requirements owner reports a discrepancy between scheduled maintenance/inspection services, the requirements owner will make it aware to the Contracting Office and then reach out to the contractor. The contractor shall report to the work location within seven (7) business days, at no cost to the Government, to inspect/verify what maintenance work must be accomplished.

4.2.2.1. After the inspection is complete, the contractor shall provide a quote to the Contracting Office with a price break down of all materials/work that shall be required/accomplished to return the equipment to a safe and operational standard. The contractor shall commence maintenance work only after receiving a contract modification from the contracting office.

4.2.2.2. All maintenance work shall be completed in accordance with original equipment manufacturer specifications and parts specified by the manufacturer or items of equal or better quality. Downtime of the

VSS will be kept to an absolute minimum. The contractor must notify the customer and the Contracting Office of all projected downtime and

P a g e | 4 estimated time for maintenance work.

4.2.2.2.1. Guarantees/Warranties: All maintenance/repairs

identified as under warranty items will be covered for one year.

The contractor shall perform all necessary work for items under warranty at no additional cost to the Government. The contractor shall identify all items that are under warranty or can be and provide that list to the requirements owner.

4.2.3. Emergency Services: The contractor will respond to provide emergency services within 24 hours of the request to repair equipment at the request of the Government. The contractor will provide the customer with contact information to make emergency service requests outside of normal operating hours (see Section 7.4). Emergency services are defined as having over 50% of cameras inoperable or unable to operate normally.

4.3. Documentation: For all maintenance visits, a service ticket will be generated by the contractor. At the conclusion of work, the contractor will present the Government with a signed service ticket or email the service ticket to the Government within two business days. The service ticket will include the following information:

4.3.1. Time of arrival and departure.

4.3.2. Corrective maintenance provided/Work order number assigned by the contractor and building number/location (if no building number) where work was performed.

4.3.3. List of personnel performing work.

4.3.4. Type of repairs made and parts replaced.

4.3.5. List of parts to be ordered and associated cost.

4.3.6. Cost of repairs to include CLINS used and hours charged per CLIN.

4.4. Maintenance Agreement: The contractor agrees that all maintenance completed on the system will be in-line and commensurate with industry standards. In no such way will procured/installed parts or equipment be below the industry standard that exists at the time the work is performed. If legacy parts or equipment that fall below industry standard are required as the only option that exists to keep the system operational due to installed system components, the contractor will inform the customer and Contracting Office, as well as provide information and a cost estimate

P a g e | 5 for what would be required to upgrade the affected part(s) or system(s) to industry standard.

4.5. Contractor Certification and Qualification: All contracted service and maintenance technicians will be certified technicians and will be authorized and qualified to perform maintenance and repair for all equipment and components. Any technician not authorized or certified by the contractor will be prohibited from performing maintenance on the system.

4.6. Acceptance: The Government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the Government. The discrepancies list will include all problem(s) detected/identified conducted by the contractor, Government, or both. Problems identified during the acceptance period will be documented and provided to the Government. Installation, maintenance, testing, training, and cutover will be accomplished with minimal disruption of operations.

4.7. Arbitration: In the event the Government and contractor dispute over work completed or lack-thereof, a third-party arbitrator will be brought in, at the cost of the contractor, to decide who is at fault. All documents and evidence relating to the dispute will be provided to the arbitrator.

5. REPLACEMENT PARTS

5.1. Repair/replacement parts required to bring the VSS and MCS back to full functionality will be of equal or greater quality than the original parts removed. The contractor will provide a written estimate of the anticipated time for any and all repairs.

5.2. The contractor shall document on service tickets, the equipment specifications present upon installation or removal, signed by the certified technician who installed or removed the equipment. The document shall be provided to and retained by the

Authorized Government Representative. Service tickets will be submitted IAW paragraph 4.3. of this document.

6. GOVERNMENT FURNISHED PROPERTY AND SERVICES

6.1. Dover AFB will provide telephone access for contractor’s technicians to assist with

P a g e | 6 remote technical support and repair services. The Government has provided Netgear network switches (physical equipment) for each location housing a camera.

6.2. All other equipment, vehicles, and resources required to perform the requirements of this contract must be procured by the contractor at their own expense.

7. GENERAL INFORMATION

7.1. Location of Project: Building 140 (Fire Department and Law Enforcement Desk), building 203 (Command Post, CAT and EOC) and building 639 (Alternate Command

Post/Installation Control Center) for MCS, and 15 camera locations for VSS.

7.1.1. Relocation: In the event that any of the MCS or VSS cameras, or any components of those systems, require relocation to a different building or area on Dover AFB, the customer will notify the contractor of this requirement no later than 30 days prior to the relocation. The Government will request a detailed quote for the supplies and services required for the relocation and the

Contracting Office will prepare a modification in order for the work to commence. The contractor shall provide on site services to disconnect required equipment and components and reconnect the system at the alternate location.

7.2. Procedures: The contractor shall provide, prior to project commencement, a letter indicating procedures and points of contact for both normal duty hours and for after-hours callout procedures. When any of these change, the contractor shall provide, in writing, the changes at least two weeks in advance.

7.3. Personnel: Service provider personnel shall present a neat appearance and be easily recognized as service provider employees. See Section 10 (Security) of this document for additional requirements related to personnel employed by the contractor or sub-contractor, if applicable.

7.3.1. Rosters: The contractor shall provide a list of employees to the contracting office and to the requirements owner. The contractor will submit changes to the list immediately as employees begin or stop working on the contract. The list will also identify key personnel with contact information.

7.4. Hours of Operation: The hours of operation are Monday through Friday 0700-

1700. The contractor is not required to provide service except for emergencies on

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7.5. Records Management: The contractor understands that when creating, handling and maintaining records for the Air Force, either electronic or paper, you must meet the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-

322, Records Management Program, AFI 33-364, Records Disposition Procedures and Responsibilities, and AFM 33-363, Management of Records. In order to meet the requirement established IAW the above-mentioned regulations, contact the Base

Records Management Office (436 CS/SCXK, Bldg. 310) at 302-677-3642 for guidance and training.

7.6. Flightline Driving: Contractors will have to adhere to the provisions in DAFBI 13-

202 if operating on the airfield.

7.7. Contractor Manpower Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for UPS Equipment Maintenance via data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year, which runs 1 October through 30 September of each calendar year. Contractor may direct questions to the

CMRA help desk. Reporting Period: Contractors are required to input data by 31

October of each year. Uses and Safeguarding of Information: Information from the secure web site is considered proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars.

At no time will any data be released to the public with the contractor name and contract number associated with the data. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. User manuals for

Government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

7.8. Solid and Hazardous Waste Removal: The contractor shall dispose of all wastes generated in the performance of their task. No solid waste materials shall be placed in any trash receptacle on DAFB. If any Hazardous or Special Waste is generated the

Contractor will coordinate with the 436 Civil Engineering Natural Resources Flight

(436 CES/CEAN) prior to disposal.

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8. KICKOFF MEETING

8.1. The contractor shall initiate work by meeting with the customer to ensure a common understanding of the requirements, expectations, and ultimate end products. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and the project conducted, any assumptions made, and the expected results.

A concerted effort shall be made to gain a thorough understanding of the client agency expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the client and the contractor shall be construed as adding, deleting, or modifying requirements, including deliverable specifications and due dates.

9. SAFETY

9.1. In performing any work under this contract on premises which are under the direct control of the Government, the contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public

Law 91-596, and the Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the

Contracting Officer may reasonably require for security, safety, traffic, fire, personnel clearances, and accident prevention purposes. The contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life, health, and/or condition of the Contractor, Government Property, and Government personnel performing or in any way interacting with the performance of this contract on such premises. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health

(OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof. Contractors will adhere to the provisions in DAFBI 13-202 if

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10. SECURITY

10.1. The contractor shall coordinate with Dover AFB Security Forces and Civil

Engineering to obtain required passes/permits to operate high-lift equipment on and near the flight line.

10.2. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all Government property provided for contractor use.

10.3. At the close of each work period, Government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and windows secured.

10.4. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. This shall include individuals who are a potential threat as a result of prior felony convictions. Nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the

Criminal Background Check.

10.5. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

10.6. The contractor shall submit any request for compensation on delays to the

Contracting Office for approval. The contractor shall notify the Contracting Office or authorized representative as soon as the contractor realizes/determines any potential delays in accordance with the terms and conditions of this requirement.

10.7. All contractors and subcontractors when working in a controlled, restricted or other sensitive area must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

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11. CONTRACTOR BADGES

11.1. All requests for contractor badges will be submitted through the Base Contracting

Squadron Office and/or the requesting agencies base point of contact. The

Contracting Squadron Office or base point of contact will then fill out an Operational

Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW DAFBI 31-101. As a minimum the ORM will be submitted 72-hours prior to the requested date of employment.

11.2. All contractor employees who will be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation. Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

11.3. Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to Pass and Registration for destruction. In addition, before a new badge will be issued, a new ORM must be resubmitted to the Pass and Registration section for approval. In the event a badge is lost or stolen, the badge holder must accomplish the Loss/Theft of Identification

Worksheet and provide it to his/her supervisor. The supervisor of the contract employee will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436th Security Forces

Squadron and submit a new request for badge before a new badge can be reissued.

Base Contracting Office or base point of contact will immediately notify Security

Forces, Pass and Registration when a contractor’s employment has been terminated.

The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact

Security Forces directly regarding badge denial; questions or concerns on this matter will be routed through the Contracting Office.

12. INSTALLATION ACCESS

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12.1. The contractor shall obtain personal contractor identification badges for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract.

Employees are only permitted to enter the installation during the date and time periods indicted on their contractor badge.

12.2. The contractor shall contact the Command Post 24 hours prior (minimum) to arrival to coordinate restricted area facility access.

12.3. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.