Final_PWS_Fitness_Center_MX_13_June_19_.pdf

PERFORMANCE WORK

STATEMENT

FOR

DOVER AIR FORCE BASE FITNESS CENTER EQUIPMENT MAINTENANCE

13 June 2019

PERFORMANCE WORK STATEMENT

DOVER AIR FORCE BASE FITNESS CENTER EQUIPMENT MAINTENANCE

1.0 SCOPE OF WORK. The contractor shall perform the following services to the exercise equipment listed in paragraph 3.0. The contractor shall provide all labor, personnel, tools, parts, supervision, and items necessary to inspect, repair and perform preventive and remedial maintenance on the fitness equipment in the Dover Air Force Base (AFB) Fitness Center as defined in this Performance Work Statement (PWS). The equipment listed in paragraph 3.0. is subject to change as equipment will be updated on an as needed basis. All equipment shall be maintained by the contractor in accordance with the manufacturer specifications. Contractor will report to the Contracting Officer Representative (COR) upon arrival before initiating any equipment maintenance.

2.0 PERIOD OF PERFORMANCE: Base Year: 1 November 2019 – 31 October 2020

Option Year 1: 1 November 2020 – 31 October 2021 Option Year 2: 1 November 2021 – 31 October 2022 Option Year 3: 1 November 2022 – 31 October 2023 Option Year 4: 1 November 2023 – 31 October 2024

3.0 DESCRIPTION OF SERVICE: To serve as an Exercise Equipment Repairer with skill in the maintenance and use of recreation material and equipment in the day to day operation and repair of fitness facility equipment.

Perform a variety of repair and preventive maintenance tasks quarterly on all assigned fitness/exercise equipment, including but not limited to cardiovascular, weightlifting, and other related equipment at Dover AFB Fitness Center. Contractor shall check and document mileage on all pieces of cardio equipment. Contractor shall maintain a clean work environment during and after each repair. At a minimum contractor shall have the following on hand during quarterly maintenance checks: 3 Treadmill belts, 3 treadmill decks, 4 Cross-trainer wheels, 4 rollers, 3 drive belts, 3 upright bike drive belts, 2 upright bike pedals, 2 ARC trainer belts, 2 AMT belts and 4 Stepper friction belts. The service shall also include the following:

3.1. TREADMILLS:

- Document mileage

- Inspect and adjust running belt

- Inspect deck for wear and tear

- Vacuum interior and exterior

- Clean hood and frame

- Inspect all belts, replace if required

- Lubricate lift

- Inspect shock absorption system

- Perform Calibration on all electronic components

- Follow any and all other manufacturer recommendations

- Inspect home switch

- Check for rust, notify COR to obtain approval to repair/replace

3.2. CROSSTRAINERS:

- Document mileage

- Check alternator

- Clean hood/shroud

- Vacuum interior

- Check tracks

- Lubricate lift

- Inspect and clean wheels and rollers, replace if required

- Inspect drive belts, replace if required

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.3. UPRIGHT BIKES:

- Document mileage

- Check alternator

- Check, clean, and adjust tension of the drive belts

- Check pedals turn freely and smoothly.

- Remove plastic covers and clean and lubricate

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.4. RECUMBENT BIKES:

- Document mileage -Clean handlebars

- Clean & polish chrome

- Clean inner mechanical parts

- Clean flywheel & hub assembly

- Clean and inspect turbo chain

- Adjust for proper tension

- Lubricate bearings, pop-pin assemblies & all moving parts

- Calibrate speed sensors

- Inspect heart rate sensors

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.5. ARC TRAINERS:

- Inspect all belts and adjust if necessary, replace if required.

- Lubrication and adjust all moving parts, cables, and guide rods.

- Calibrate all electronic components

- Repair or replace if needed worn or torn upholstery, covers, hand rails and screens.

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.6. ADAPTIVE MOTION TRAINERS:

- Inspect all belts and adjust tension if needed & replace if required.

- Inspect the gas spring shock.

- Clean and lubricate

- Perform software diagnostics, check LED function & record odometer reading

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.7. VERSA CLIMBERS:

- Inspect the power cable harness, replace if it is torn or damaged.

- Inspect stair arm and drive belts, replace if required

- Inspect the lower and upper ribbon cable, replace if required

- Examine belts, sheaves and bearings for wear, cracks, or other signs of deterioration

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.8. ROWERS:

- Inspect handle, rope/cable and connection points, replace if required

- Clean & polish chrome

- Clean flywheel & hub assembly

- Adjust for proper tension

- Lubricate bearings, pop-pin assemblies & all moving parts

- Calibrate speed sensors

- Inspect heart rate sensors

- Test unit for proper operation

- Follow any and all other manufacturer recommendations

- Check for rust, notify COR to obtain approval to repair/replace

3.9. ERGOMETERS:

- Lubricate and adjust all moving parts, cables, and guide rods.

- Calibrate all electronic components

- Repair/replace worn or torn upholstery, covers, hand rails and screens

- Inspect for proper operation and correct any equipment defects

- Follow any and all other manufacturer recommendations

3.10. STAIRCLIMBERS:

- Inspect step chains and step assembly, adjust and clean if required.

- Clean and grease step hinges, bearing plate, and step shaft bearings.

- Inspect alternator belt, if required, adjust or replace belt.

- Follow any and all other manufacturer recommendations

- Inspect rods for rust, notify COR to obtain approval to repair/replace

3.11. ELLIPTICALS:

- Vacuum interior

- Check frame & tracks

- Lubricate lift

- Clean hood/shroud

- Inspect and clean drive belts, wheels and rollers, replace if required

- Check electrical connections

- Diagnose errors

- Follow any and all other manufacturer recommendations

3.12 STEPPERS:

- Clean covers & frame

- Vacuum interior

- Inspect & clean friction belt, replace if required

- Grease pivots

- Check springs & cables, replace if required

- Lubricate chains

- Check shocks, handrails & electrical connections

- Diagnose errors

- Follow any and all other manufacturer recommendations

3.13 SPIN BIKES:

- Clean handlebars & Flywheel

- Clean & polish chrome

- Adjust for proper tension

- Lubricate all moving parts

- Follow any and all other manufacturer recommendations

- Calibrate per manufacture instructions

3.14 CYBEX EAGLE STRENGTH MACHINES:

- Inspect bars and handles for wear & tear

- Inspect snap links for proper latching, replace if required

- Inspect and correct weight stacks for proper alignment and operation

- Inspect cables for wear & tear

- Inspect all vinyl for wear and tear, notify COR to obtain approval to repair/replace

- Wipe and lubricate weight stack guide rods.

- Follow any and all other manufacturer recommendations

3.15 TECHNOGYM:

- Check pulleys, cam grooves, mechanism play & lever stops, repair or replace if required

- Check weight stacks rod stops, replace if required

- Inspect cables for wear and tear, replace if required

- Clean and lubricate the release systems.

- Follow any and all other manufacturer recommendations

3.16 ROPE TRAINER:

- Clean inside the system covers

- Check cables, lead weights, all gears and sprockets, tighten if required

- Check for wear and tear of rope

- Inspect all vinyl for wear and tear, notify COR to determine repair/replacement

- Follow any and all other manufacturer recommendations

4.0. EQUIPMENT LIST (Subject to change without notice)

4.1. TREADMILLS: Brand: Life Fitness, Model: 95TI, Quantity: 18

4.2. CROSSTRAINERS: Brand: Life Fitness, Model: 95XI, Quantity: 16

4.3. UPRIGHT BIKES: Brand: Life Fitness, Model: 95C, Quantity: 7

4.4. RECUMBENT BIKES: Brand: Life Fitness, Model: 95R, Quantity: 7

4.5. ARC TRAINERS: Brand: Cybex, Model: 750XT, Quantity: 4

4.6. ADAPTIVE MOTION TRAINERS: Brand: Precor, Model: AMT885, Quantity: 5

4.7. VERSA CLIMBERS: Brand: VersaClimber, Model: CL108SM, Quantity: 2

4.8. ROWERS: Brand: Concept II, Model: Model E, Quantity: 4

4.9. EGOMETERS: Brand: SciFit, Model: PRO1, Quantity: 2

4.10. STAIRCLIMBERS: Brand: Life Fitness, Model: 95S, Quantity: 3

4.11. ELLIPTICAL: Brand: Precor, Model: EFX835, Quantity: 2

4.12. STEPPERS: Brand: Life Fitness, Model, Isotrack, Quantity: 4

4.13. SPIN BIKES; Brand: Keiser, Model: M3, Quantity: 43

4.14. CYBEX EAGLE BRAND STRENGTH MACHINES: Brand: Cybex, Model: Variety, Quantity: 18

4.15. TECHNOGYM: Brand: Technogym, Model: Kinesis, Ercolina, MA30, MA35 Quantity: 4

4.16. ROPE TRAINER: Brand: Marpo, Model: VLT, Quantity: 2

See Attachment 1: Consolidated List of Fitness Center Equipment to view details of each equipment.

Equipment is divided in two section: Labor & Parts Warranty and Parts Warranty. Further equipment is categorized by the year it will start requiring service for unscheduled maintenance based on the warranty specifications; however, all equipment will need preventive maintenance per the above descriptions. Each equipment will need unscheduled maintenance for the year that they are categorized under and every year thereafter should the customer choose to exercise the option. The customer will seek labor & parts, or just parts on a case by case scenario, through the warranty before contacting the contractor to provide labor & parts, or just parts based on the situation at hand. The equipment highlighted in yellow reflect equipment that will fall under the contractor’s responsibility to provide labor and parts, or just parts based on the situation and the warranty type, for repair of the equipment sometime during the base year (annotated by warranty expiration dates and Column I: Notes). Note: Equipment may or may not have different warranty expiration dates for labor & parts or just labor. Although equipment are sorted differently between warranty types based on warranty expiration dates and base/option year relationships, both lists contain the same on all listed equipment.

5.0 UNSCHEDULED MAINTENANCE:

5.1. The contractor shall confirm receipt of unscheduled maintenance request from the Contracting Officer Representative (COR) within 24 hours after the initial service request and provide the arrival date and time a technician will be onsite to the COR. The contractor shall have 7 calendar days to send a technician to the site. After replacement parts have been ordered (No Later Than (NLT) 24 hours after the initial service call), the contractor will have 10 calendar days to repair the machine(s) under unscheduled maintenance. The contractor will submit a written explanation for any repairs that cannot be completed within 10 calendar days to the COR with an estimated completion date.

5.2. Replacement parts: Repair parts not on hand nor at the contractor’s location, will be ordered NLT 24 hours after the initial service call. If not already covered under manufacturer’s commercial warranty, all replacement parts shall be new factory warranted items. The COR may approve any rebuilt replacement part prior to its purchase or installation. If the ordering and installation of replacement parts will cost more than $500 per transaction, there must be written approval from the COR before ordering the parts. The COR reserves the right to require the contractor to provide quotes from at least two (2) different vendors to compare the contractor’s price on parts over $500, to ensure the price being paid is fair and reasonable.

5.3. Payment: The Contractor will be responsible for inputting data for payment on a monthly basis through IRAPT (formally known as Wide Area Work Flow [WAWF]). Contractor shall invoice for quarterly maintenance within 30 calendar days after services have been performed. All repairs will be completed under the designated Contract Line Item Numbers (CLINs) with a “Not To Exceed (NTE)” cost constraint. This NTE cost constraint means that the Government has set a “ceiling” amount for any unscheduled repairs that need to be accomplished. Conversely, the contractor shall only bill against this CLIN when a repair is completed, thus, billing should be on a “per job” basis.

The contractor shall submit all supporting documentation to accompany their invoice detailing the cost of the job.

Shipping and handling fees, retrieval of equipment parts and signatures shall be included in the cost of goods or cost of labor. Actual cost of parts and labor shall not exceed 5% of the estimate accepted by the COR. Calculation of labor hours will not begin until contractor has notified Fitness Center COR of their arrival and intent to start work.

6.0. SECURITY:

6.1 All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Dover AFB. Employees are responsible for safeguarding all Government property provided for contractor use.

6.2 The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

6.3 Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

6.4 The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this requirement. Furthermore, nothing in this requirement shall excuse the contractor from proceeding with the contract as required.

6.5 All contractors and subcontractors when working in a Controlled, Restricted or other sensitive areas must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

7.0. CONTRACTOR BADGE POLICIES:

7.1All requests for contractor badges will be submitted through the Base Contracting Squadron Office and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW DAFBI 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment.

7.2All contactor employees who’ll be granted unescorted access to the installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the installation. Continued employment is contingent upon successful completion and favorable reporting of the criminal background check.

7.3Contractor badges will be issued for a maximum period of one year. Prior to reissuing new badges, all old badges must be returned to Pass and Registration for destruction. Also, before a new badge will be issued, an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, the badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 436th Contracting Squadron and 436th Security Forces Squadron and submit a new request for badge renewal per paragraph 1.8.4.1. before a new badge can be reissued.

7.3Base Contracting Office or base point of contact will immediately notify Security Forces, Pass and Registration when a contractor’s employment has been terminated. The Agency Chief or Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Squadron.

8.0. INSTALLATION ACCESS:

8.1 The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Dover AFB from Pass and Registration, for the duration of the contract. Employees are only permitted to enter the installation during the date and time periods indicted on their contractor badge.

8.2 Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the installation. All vehicles entering the installation or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

8.3 During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

8.4 During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

8.5 During Higher FPCONs (Charlie and Delta) the base will curtail non-essential operations/functions; access by Non-Essential Contractors will be suspended as the direction of the Installation Commander.

9. Antiterrorism Awareness Level I Training: (select applicable category based on type of contractor support)

DoD Contractors possessing a Common Access Card (CAC) embedded in an organization (e.g., Civilian Medical Physicians, Flight Safety Instructor, etc.) will complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Advanced Distributed Learning System (ADLS) site. This training site is available through the AF Portal at https://golearn.csd.disa.mil/kc/main/kc_frame.asp?blnWhatsNew=True. This site automatically records members completion of training and enables the user to print a certificate if needed by the Unit or Base Training Manager.

DoD Contractors supporting a Base Service Contract (e.g., Custodial Services, Ground Maintenance, etc.) are highly encouraged to complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Joint Knowledge Online https://golearn.csd.disa.mil/kc/main/kc_frame.asp?blnWhatsNew=True

(JKO) Learning Management System (LMS) at http://jko.jten.mil/courses/atl1/launch.html for individuals without access to Government Non-classified Internet Protocol Router Network (NIPRNET) computer and who do not possess a CAC card.

DoD Contractors or subcontractors without a CAC or who do not have access to a Government Non-classified Internet Protocol Router Network (NIPRNET) computer performing construction on the installation should consider completing AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the― Force Protection computer based training (CBT) course through the Joint Knowledge Online (JKO) Learning Management System (LMS) at http://jko.jten.mil/courses/atl1/launch.html IMPORTANT: The standalone course MUST be completed on the computer in which it is started. Course progress is not transferable between computers.

The standalone course does provide a completion certificate but will not be tracked on JKO and no record will be maintained. AT Awareness Level I Training should be provided by the requiring unit after contract award or the sponsoring organization.

10. SERVICES SUMMARY. The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The services summary provides information on contract requirements, the expected level of contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems.

Performance Objective PWS Para Performance

Threshold Remedy Method of

Assessment

SS-5

UNSCHEDULED

MAINTENANCE

5.1, 5.2, 5.3 inclusive

No more than 2 valid defects per month

Re-performance Within 24 hours of notification

Periodic Surveillance

SS-11 Quality Control Inspection procedures are followed and documented in accordance with Contractor’s Quality

Control Plan

11.1, Inclusive

1 valid defect per month

Contractor shall provide a written Corrective Action

Report

Periodic Surveillance

10.1. QUALITY ASSURANCE. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The fitness center manager/NCOIC shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The fitness center manager/NCOIC will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official US Government record of the Contractor’s performance.

10.2 SURVEILLANCE METHODS. Periodic surveillances will be conducted by a COR on a scheduled basis (Daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The Periodic surveillance results shall be properly documented. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 24 hours after notification. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or Letter of Concern from the Contracting Officer. Exceeding the performance threshold for any of these performance objectives, or in any combination for any two, or more consecutive or non-consecutive months during a contract http://jko.jten.mil/courses/atl1/launch.html http://jko.jten.mil/courses/atl1/launch.html period shall constitute an immediate Progress Meeting. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

10.2.2 Customer Complaints - The Fitness Center Manager/NCOIC will receive and investigate complaints. The Fitness Center Manager or NCOIC shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination on the validity of customer complaint(s) in cases of disagreement with the Fitness Center Manager or NCOIC and the Contractor. Validated customer complaints shall be re-performed within 24 hours of notification. Exceeding the performance threshold for performance objectives in any one month period shall result in a Letter of Concern from the Contracting Officer. Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

11. WORK SCHEDULE:

Work shall be performed between 7:30 AM and 4:30 PM, Monday through Friday, excluding federal legal holidays as outlined by Public Law Number 98-144 (or days not worked on Dover AFB due to the observance of such holidays). Unless otherwise specifically authorized herein or in writing by the Contracting Officer, the scheduling of work for times other than as set forth above, is not permitted.