Attachment 1 Performance Work Statement Education Advisor 20 June 2024.pdf

PERFORMANCE WORK STATEMENT

Education Advisor and WAPS Support

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1. DESCRIPTION OF SERVICES: Non-personal services in support of U.S. Air Force voluntary off-duty education program to include:

Providing academic advisement, information, guidance Academic institution distance learning testing Preparation of documents associated with the services provided and administrative duties as assigned.

Provides advisory services for Defense Activity for Non-Traditional

Education Support (DANTES) testing.

Provide WAPS Support

2. QUALIFICATIONS: Excellent customer service skills and verbal/written communication skills are essential. Appropriate related professional work of at least 3 years is required.

Knowledge of/experience with AF terminology, office procedures, and education programs plus familiarity with Microsoft Excel, Outlook, Word and PowerPoint is required. Experience working with Air Force commissioning programs, Air Force Automated Education Management System (AFAEMS), Community College of the Air Force (CCAF/AU-ABC), Military Personnel Data System (MilPDS) WAPS and PME is also required. Contractor is expected to understand and provide counseling on the US education system so a baccalaureate degree from a regionally accredited American college or university is required.

3. WORK HOURS/DAYS: The Contractor shall work a 6-hour day, Monday through Friday 0800 - 1500. Primary customer for this contracted position is US military members, contractor will not work on US Holidays or when the office is closed.

4. GUIDELINES: The Contractor shall require little to no oversight in the performance of their day-to-day duties. All tasks shall be accomplished in accordance with current applicable manuals, regulations and instructions from DoD, Air Force, USAFE and local command policies and publications. All guides, handbooks and school catalogs are available on-line and in the Education Office.

5. BASE NETWORK ACCESS: Access to military base network and e-mail accounts is r e q u i r e d in the performance of duties. If required, the Government shall initiate the necessary security clearance paperwork and assume the cost of the background clearance check.

6. MATERIALS AND EQUIPMENT: The Government will provide all necessary equipment, supplies, and materials to include workstations, computer (with internet access) and telephone.

7. SPECIFIC TASKS:

a. Advises eligible personnel on all programs available through voluntary off-duty education, the Community College of the Air Force (CCAF), Defense Activity for Non-Traditional Education Support (DANTES), officer accession programs and other educational support programs as required by the ESO.

b. Provides information and required forms to prospective applicants of specialized Air

Force programs to include (but not necessarily limited to): ELA, AECP, LEAD,

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SOAR, AFROTC, and OTS. May be asked by ESO to provide preliminary check for accuracy and completion of application package. The contractor may be asked to assist applicants with determination of their grade point average (GPA) requirement according to specific program guidelines. Refers applicants to specific program point of contact for package preparation, completion, and submission.

c. Provides information regarding Air Force Tuition Assistance (TA), VA education benefits as they relate to TA, federal financial assistance programs, local and other scholarship programs in support of Air Force TA. Assists students with completion of all applicable forms/applications. Assist in processing Air Force TA forms via the AFAEMS software program as specified by MAJCOM guidelines.

d. Monitors and updates degree program progression in AFAEMS. Notifies students when reevaluations are required.

e. Refers students to the appropriate academic institution representative for registration and enrollment in courses or programs that pertain to their education goals.

f. Advises students on DANTES/CLEP/DSST tests that are applicable to their programs of study.

g. Assists Air Force students in changing education level codes in MILPDS upon review of appropriate documentation.

h. Conducts follow-up and outreach activities (phone calls, mail-outs, emails, briefings, publicity activities) at the direction of the ESO, to encourage individual students in meeting educational objectives.

i. Prepares all necessary correspondence and forms and maintains related records and logs required to support all aspects of job tasks. Maintains statistical data as required by the ESO and assists with reports and other administrative tasks as requested.

j. Maintains a log of all counseling sessions in the AFAEMS system.

k. Uses the Air Force Automated Education Management System (AFAEMS) to maintain individual student records.

l. Provides briefings on education services programs to Right Start, Informed Decision, and others as needed.

m. Functions as Test Examiner (TE). Provides testing services for active duty and eligible members in accordance with instructions provided in testing manuals, handbooks, examiner guides. Maintains records, receipts, logs, and sign-in sheets according to published TCF guidelines. Maintains AFAEMS records of inventories and test schedules.

n. Compliance with safeguarding CONTROLLED TEST MATERIALS as defined in current guidance, is required.

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o. Provides support to the TCO/STCO by performing all necessary WAPS pre- and post-testing preparation. Provide WAPS eligibility listing to the appropriate units and schedule appropriate personnel for WAPS testing. Develops/maintains WAPS testing schedules and sign-in sheets as directed by ESO and according to published guidelines. Ensures testing room meets test facility conditions according to published guidelines and identifies test facility condition deficiencies to ESO. Prepares and packages testing materials to be mailed out as well as retrieves all WAPS-related material from the Post Office to the designated/approved storage location.

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GLOSSARY OF TERMS: Commonly used military and education-related acronyms, abbreviations and definitions with which contractor must be familiar:

ACSC Air Command and Staff College (required PME for Air Force Majors) ACT ACT (undergraduate entrance exam) AD Active Duty AEA Assistant Education Advisor AECP Airman Enlisted Commissioning Program AFA Air Force Academy (usually USAFA) or Air Force Association AFAEMS Air Force Automated Education Management System AFIADL Air Force Institute of Advanced Distributed Learning AFIT Air Force Institute of Technology AFROTC Air Force Reserve Officer Training Corps ALS Airman Leadership School AU/ABC Air University/Associate to Baccalaureate Cooperative ATCO Alternate Test Control Officer AWC Air War College BESC/BESP Base Education Services Center/Base Education Services Program BPA# Blanket Purchase Agreement Number BTES Base Training and Education Services CCAF Community College of the Air Force CLEP College Level Examination Program Course 12 SNCOA by computer assisted distance-learning program Course 14 SNCOA by computer assisted distance-learning program DANTES Defense Activity for Non-Traditional Education Support DE Distance Education DL Distance Learning DSST DANTES Subject Standardized Test (test for credit) ELA Educational Leave of Absence (CONUS-only program) ESC Education Services Center ESO Education Services Officer ESS Education Services Specialist ET Education Technician GED Tests of General Education Development (high school equivalency exam) GMAT Graduate Management Admissions Test (specialized Graduate entrance exam) GRE Graduate Record Exam (only subject tests can be given on base)

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LEAD Leaders Encouraging Airman Development (for USAFA or AFA Prep School)

MAJCOM Major Command (major divisions within the Air Force) AETC Air Education and Training Command (HQ at Randolph AFB, TX) AFMC Air Force Material Command AFRC Air Force Reserve Command AFSOC Air Force Special Operations Command AFSPC Air Force Space Command (HQ at Peterson AFB, CO) AMC Air Mobility Command ANG Air National Guard PACAF Pacific Air Forces (HQ at Hickam AFB, HA) USAFE United States Air Forces Europe (HQ at Ramstein AFB, GE) MGIB Montgomery GI Bill (covers most AD personnel unless they declined it) MICT Management Internal Control Toolset NCOA Noncommissioned Officers Academy NPSC Non-Personal Services Contract (covers each contract position) OTS Officer Training School (requires completed 4 year degree) PCA Permanent Change of Assignment (changing jobs but remaining at current base) PCS Permanent Change of Station (leaving current base) PME Professional Military Education POC-ERP Professional Officer Course-Early Release Program PRAXIS National Teacher Certification Exam (Includes general and subject tests) QH Quarter Hours SAT Scholastic Aptitude Test (undergraduate entrance exam) SH Semester Hours SNCOA Senior Noncommissioned Officers Academy SOAR Scholarships for Outstanding Airmen to ROTC SOS Squadron Officers School (required PME for Air Force Captains) SOW Statement of Work (position description and responsibilities) STCO Special Test Control Officer TA Cap Annual per person limit (set by Congress for all Services) TA Tuition Assistance (military) TCO Test Control Officer TDY Temporary Duty (involves official orders sending the person elsewhere) TE Test Examiner UMUC University of Maryland University College (on-base program) USAFA United States Air Force Academy VA Veterans Administration WAPS Weighted Airmen Promotion System