Attachment 1 VG Upgrade Performance Work Statement PWS 6 May 24.pdf

Performance Work Statement (PWS)

For

ANALOG VOICE GATEWAY UPGRADE

Lajes Field, Azores, Portugal

65th Air Base Squadron/Communications Flight

6 May 2024

TABLE OF CONTENTS

SECTION 1 DESCRIPTION OF SERVICES

1.1 Overview of Services

1.2 Background Information

SECTION 2 CONTRACTOR PERSONNEL REQUIREMENTS

2.1. Engineering and Technical Qualifications

SECTION 3 SPECIFIC REQUIREMENTS

3.1 Subtask 1 - Engineering and Technical Services

3.2 Subtask 1 - Engineering and Technical Services

SECTION 4 GENERAL

4.1 Security Requirement

4.2 Travel

4.3 Places of Performance

4.4 Hours of Operation

4.5 Conformance with Environmental Management Systems

4.6. Conformance with Environmental Requirements

SECTION 5 References Acronyms Index. .................................................................... Error! Bookmark not defined.

SECTION 1 DESCRIPTION OF SERVICES

1.1 Overview of Services.

The contractor shall provide all personnel, equipment, installation, configuration, training, and deliverables, mentioned in this PWS and in accordance with the contract terms and conditions.

The Contractor shall replace the existing VG350 and VG310 systems with new Cisco VG4XX series gateways. Quantity of 2x VG450 with SM-X-72FXS module, and 3x VG400 with SM- X-8FXS. Include redundant power supplies for all VG450 systems to ensure high availability.

The expected period of performance of this contract is one hundred and eighty (180) calendar days, to be performed at Lajes Field, Terceira Island, Azores, Portugal.

1.2 Background Information.

HQ USAFE-AFAFRICA has implemented a Cisco Unified Communications Manager, Cisco Voice Gateway IP to Analog converters, and Cisco voice gateway routers across the Europe and Africa. The equipment purchased under this contract is standard used in USAFE-AFAFRICA.

SECTION 2 CONTRACTOR PERSONNEL REQUIREMENTS

2.1. Engineering and Technical Qualifications.

2.1.1 Proficiency in Cisco Unified Communications Manager, Cisco Voice Gateway Routers and analog to IP converters is required. All personnel must possess at least one (1) relevant professional certification such as Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE). A minimum of five (5) years of experience in deploying and managing these specific technologies in a complex enterprise environment is required.

2.1.2 Network Security Proficiency, the contractor should have a strong understanding of network security protocols and measures. Required certifications include Certified Information Systems Security Professional (CISSP) or equivalent. At least three (3) years of experience managing network security in environments that are compliant with federal security regulations.

2.1.3 Troubleshooting and Problem-Solving Skills, the contractor must be adept at identifying, diagnosing, and resolving hardware and software issues. Experience with diagnostic tools and software specific to Cisco Systems is necessary. Personnel should demonstrate a proven track record in troubleshooting and problem resolution in real-time operational settings.

SECTION 3 SPECIFIC REQUIREMENTS

3.1 Subtask 1 - Engineering and Technical Services.

3.1.1. The Contractor shall install and configure equipment and cable all equipment purchased under this contract using best commercial practices.

3.1.2. The Contractor shall provide and install all cable required to a government provided demarcation point or establish a demarcation point if required by the site for the Voice Gateway

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Router. Equipment may not be installed in the same location.

3.1.2.1 Use existing cross connect copper cable pairs from building demark to the Communications room using existing cable tray terminate cable at both ends using wire-wrap.

3.1.2.2. The Contractor shall provide and install all cable and punch downs required to cable the Voice Gateways, ie VG450 and VG400, from the install rack to the main distribution frame (MDF) in the communication room which the equipment is housed.

3.1.3. The Contractor shall migrate any existing and remaining T1s and E1s or analog phones lines to the new Cisco Voice Gateway routers. Buildings that require VG’s, but not limed to:

T-714, T-100, T-773, T-134, T-333 & T-715.

3.1.4. This requirement aims for a significant downsizing of analog phone line infrastructure, reducing the number of current configured lines from 250 to approximately 30. This effort aims to identify and eliminate unused lines, streamlining communication system and reducing analog needs. Any configured line not actively used will be decommissioned. Direct all analog lines located in buildings without a voice gateway presence to the T-714 infrastructure.

3.1.5. Configure the new Voice Gateways in Call Manager in coordination with USAFE/A6.

3.1.6. Products must be in accordance with the Department of Defense Information Network Approved Products List (DoDIN APL), assure solutions were tested and trusted to address government security concerns.

3.1.7. Cutover Plan: Provide a detailed cutover plan. This plan should outline how the system will be placed into service and clearly specify how the newly installed systems will connect to the existing base systems.

3.1.8. Test Plan: Provide a test plan of the installation covering all aspects of the installation and demonstrate the acceptability of the work on meeting the government requirement. The contractor shall perform all tests and document results of tests with government witnesses overseeing the acceptance testing.

3.1.9. The Contractor shall provide documents to update rack elevation or new documents.

3.1.10. The contractor shall provide as-builts documentation. The Contractor is required to provide comprehensive as-built documentation upon completion of the installation and configuration of all equipment. These documents must include detailed drawings and specifications that accurately reflect the final configuration of all installed systems and infrastructure. This documentation shall:

• Illustrate and label all modifications, additions, and configurations made to the original design plans during the execution of the project.

• Include a complete and detailed representation of all network connections, wiring diagrams, hardware placements, and configurations, as well as any changes made during the installation process.

• Documents must be submitted exclusively in digital format (PDF) to ensure both ease of access and long-term archival stability.

• Be provided to the Contracting Officer and to the Contract Point of Contact (POC) within thirty (30) days of project completion or as otherwise specified in the contract terms.

This documentation is critical for future maintenance, troubleshooting, and potential upgrades of the systems, ensuring that the 65th Air Base Squadron/Communications Flight has accurate, up-to-date information reflecting the current state of the installed equipment.

3.1.10. The Contractor shall update the legacy telephone system route patterns to ensure proper traffic flow for any remaining services determined by the government that cannot be migrated.

3.1.11. The Contractor shall provide cut sheets for all trunks or circuits moved under this contract.

3.1.12. The Contractor shall provide one (1) year of support on all workmanship in accordance with commercial practices.

3.1.13. The Contractor shall provide training to a minimum of two (2) personnel.

• Provide all operation guides and documentation in digital format (PDF), accessible for unlimited reproduction and use by Government personnel, ensuring environmental sustainability and easier access. These guides should provide step-by-step procedures for base personnel to perform actions expected during normal operation of the equipment.

The guides should also show step-by-step procedures to follow to troubleshoot anticipated faults with the equipment. The Contractor must provide the Government with unlimited rights to all maintenance and training documentation produced under this contract, as stipulated by Federal Acquisition Regulation (FAR) 52.227-14 Rights in Data-General. This includes, but is not limited to, operation manuals, maintenance manuals, training materials, and other technical documents.

• The Contractor shall conduct comprehensive digital training for government personnel, ensuring at least two (2) staff members are proficient in operating and maintaining the new systems. This training will be delivered through interactive online sessions and supplemented with digital manuals, reducing paper use, and accommodating flexible learning schedules.

• The Government will have the right to use, modify, reproduce, release, perform, display, or disclose these documents without restriction.

• Furthermore, the Government may authorize others to do so on its behalf, in support of the Government's operational needs and contractual obligations.

• The Contractor must ensure that all delivered documentation is marked with an appropriate notice to acknowledge the Government's rights as defined under FAR 52.227-14.

• All documentation must be provided in both digital as specified in the contract and must be delivered to the Contracting Officer and to the POC upon completion of the documentation, or in accordance with the delivery schedule established in the contract.

The Contractor is required to install all equipment strictly in accordance with local Information Assurance (IA) guidelines. This ensures that the installation meets all necessary security protocols and standards essential for safeguarding sensitive information within Department of Defense (DoD) environments. Prior to the beginning of installation activities, the Contractor must review and fully understand the specific IA requirements applicable at the installation site, which may include but are not limited to encryption standards, secure configuration practices, and access controls. The Contractor must provide documentation to the Contracting Officer and to the POC demonstrating that all equipment installations have been completed according to these guidelines. Any deviations or challenges in meeting these IA guidelines must be promptly reported to the Contracting Officer and to the POC, along with proposed mitigation strategies or requests for variance. Compliance with IA guidelines will be verified by the POC or any other individual designated by the Contracting Officer as part of the final acceptance of the installation.

3.2 Subtask 1 - Engineering and Technical Services.

The Contractor manages all aspects of work associated with providing services to the Government. At a minimum the Contractor shall accomplish the following:

3.2.1 Ensure personnel meet or exceed stated qualification requirements as stated in this Performance Work Statement.

3.2.2 Respond to the Contracting Officer or the POC requests within one (1) workday, unless otherwise specified by the Government.

SECTION 4 GENERAL

4.1 Security Requirement.

The Contractor shall meet the security requirements to gain unescorted access at Lajes Field.

Contact the Contracting Office no later than twenty (20) days prior to arrival to coordinate base access pass requirements for all personnel.

4.2 Travel.

The Contractor shall be responsible for obtaining all passenger transportation, lodging, and subsistence.

4.3 Places of Performance.

Bldg. T-714, T-100, T-773, T-134, T-333 & T-715.

4.4 Hours of Operation.

The Contractor shall provide the required services Monday through Friday during the core hours of 0800-1700, excluding U.S. holidays.

New Year’s Day, January 1st Martin Luther King's Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran's Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

Note: Any of the above holidays falling on a Saturday will be observed on the preceding Friday.

Holidays falling on a Sunday will be observed on the following Monday.

4.5 Conformance with Environmental Management Systems.

The Contractor shall perform work under this contract consistent with the relevant environmental policy and objectives identified in the installation environmental management system (EMS) applicable for your contract. The Contractor shall perform work in a manner that conserves water, energy, and other resources to the maximum extent feasible and ensure minimum production of waste as possible, giving preference to recycling and reutilization opportunities. Furthermore, the Contractor shall give preference to less toxic materials whenever available and still reliable for their work. In the event an environmental nonconformance or noncompliance of host nation and U. S.

Air Force (USAF) environmental laws and regulations associated with the contracted services is identified, the Contractor shall take corrective and/or preventative actions. In the case of a noncompliance, the Contractor shall respond and take corrective action immediately. In the case of a nonconformance, the Contractor shall respond and take corrective action based on the time schedule established by the EMS Coordinator. In addition, the Contractor shall ensure that their employees are aware of the environmental management system on base and how these requirements affect their work performed under this contract. All on-site Contractor personnel shall receive the installation EMS awareness level information.

4.6. Conformance with Environmental Requirements.

The Contractor shall perform all work in accordance with applicable Portuguese and US Air Force environmental laws, regulations and operating standards, including but not limited to the Final Governing Standards (FGS) for Portugal. The Contractor shall be immediately capable of understanding and addressing environmental laws and regulations as they pertain to work performed under this contract. The FGS for Portugal and other important environmental laws & requirements applicable for all contractors working on base.

SECTION 5 References

DoD Instruction 8570.01-M Information Assurance Workforce Improvement Program http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf

Federal Acquisition Regulation (FAR) https://www.acquisition.gov/

Department of Defense Foreign Clearance Guide https://www.fcg.pentagon.mil/fcg.cfm

Defense Information Systems Agency (DISA) Security Technical Implementation Guides

(STIG)

https://cyber.mil/

Technical Order (T.O.) 00-33A-1100, AFNet Operational Change Management Process.

T.O. 00-33A-1109, AF-GIG Vulnerability Management.

Acronyms Index.

APACS Aircraft and Personnel Automated Clearance System CCIE Cisco Certified Internetworking Expert CMRA Contractor Manpower Reporting Application CO Contracting Officer DoD Department of Defense EMS Environmental Management System FCG Foreign Clearance Guide HQ Headquarters IASAE Information Assurance Security Architecture Engineer IP Internet Protocol ITE Information Technology Equipment MAJCOM Major Command MSR Monthly Status Report PWS Performance Work Statemen http://www.dtic.mil/whs/directives/corres/pdf/857001m.pdf https://www.acquisition.gov/ http://www.fcg.pentagon.mil/fcg.cfm https://cyber.mil/

SECTION 5 References