Attach 3 - PP Quesionnaire 11 Jul 12.pdf

ATTACHMENT 3 – RFP FA4486-12-R-0017

For Official Use Only

Security Guard Services

PRESENT/PAST PERFORMANCE

EVALUATION QUESTIONNAIRE

When addressing Present/Past Performance & Work Experience evaluation criteria set forth in SF 1449 of the solicitation, the offeror shall forward a copy of the questionnaire to up to five (5) most recent references for whom the offeror has contracted similar services with the Federal, State, and Local Government or from private industry sources during the past three (3) years from the date of solicitation. The questionnaires must be forwarded to a verified point of contact at each of these agencies or business organizations for completion. Prior to forwarding the questionnaire to each reference, the offeror shall complete Section A (Contractor Information).

Offerors are responsible for ensuring that their reference sources receive the questionnaires in time to complete and return the questionnaire to 65 CONF/LGCB by the proposal due date. Must be completed in English

SECTION A: Contractor Information (to be completed by the contractor prior to mailing)

a. Contractor's name and address:

b. Point of Contact:

c. Phone No:

d. Contract Number: _________________________ Contract Type:

e. Project Title:

f. Period of Performance (include start & end dates):

g. Authorization is hereby granted to provide the information in SECTION B of this Questionnaire.

Signature of Authorized Representative Date

Printed Name & Title

SECTION B: RESPONDENT INFORMATION

(To be completed by Present/Past Performance & Work Experience Evaluation respondents - SOURCE SHALL NOT BE THE

OFFEROR)

a. Respondent's address:

b. Respondent's Name:

c. Phone No: _______________ Fax: _________________ Email

d. Contract Number: ________________________ Contract Type:

e. Award Amount: _________________________ Final Amount:

f. Project Title:

g. Period of Performance (Include start & end dates) :

If you have any questions regarding this questionnaire, please contact SSgt Calvin Ishee at 295-57-6493 or TSgt Rheame Griffin at 295-

57-3123.

Performance Evaluation Instructions: When responding to the descriptive statements, select the letter, which most accurately describes the contractor's performance or situation. If the contractor has no record of past/present performance or work experience relevant to a particular question, select "Neutral".

E V S N M U

Excellent/Exceptional Very Good Satisfactory Neutral Marginal Un-satisfactory

Based on the offeror’s performance record and work experience, essentially no doubt exists that the offeror will successfully perform the required effort.

Based on the offeror’s performance record and work experience, little doubt exists that the offeror will successfully perform the required effort.

Based on the offeror’s performance record and work experience, some doubt exists that the offeror will successfully perform the required effort.

No performance record or known experience identifiable.

(see FAR 15.305

(a)(2)(iii) and (iv))

Based on the offeror’s performance record and work experience, substantial doubt exists that the offeror will successfully perform the required effort.

Changes to the offeror’s existing process may be necessary in order to achieve contract requirements.

Based on the offeror’s performance record and work experience, extreme doubt exists that the offeror will successfully perform the required effort.

Evaluation of the Contractor's Performance:

PAST PERFORMANCE EVALUATION AREAS

CONTRACTOR PERFORMANCE

How well did the Contractor communicate in English/Portuguese with your organization?

How well did the Contractor maintain a professional working relationship?

How flexible was the Contractor in responding to customer requirements?

How well did the Contractor resolve customer complaints and/or problems?

How well did the Contractor realign schedules and services to meet customer needs?

Rate your overall satisfaction with the Contractor.

How well did the Contractor comply with the requirements of your statement of work, specifications, contractual terms and conditions, or other similar documents?

How well did the Contractor correct identified deficiencies, non-compliance issues or concerns?

Did contractor submit required reports and documents required by the contract in a timely manner?

Were the contractors reports and documentation accurate and complete?

Rate how well the Contractor prevented recurring performance problems.

Rate the Contractor’s overall quality of service.

How well did the Contractor complete scheduled tasks within stated time frames?

How well did the Contractor keep you informed of scheduled changes? Was the

Contractor proactive (i.e. inform you of schedule changes before they were going to occur)?

Rate the Contractor’s Overall Timeliness and Compliance with the Schedule.

MANAGEMENT:

How well did the Contractor’s managers and/or supervisors ensure contract requirements were met?

How well did the Contractor maintain staffing levels, training and/or licensing

(number of personnel/qualifications/certification) to accomplish the work?

Did the contractor ever request changes or delays to the schedule due to lack of sufficient manning?

Did the contractor ever not perform required services due to lack of sufficient manning?

How well did the Contractor manage equipment/issued property? Was the equipment/property operable most of the time?

Rate the Contractor’s overall management effectiveness of the contract.

ADDITIONAL QUESTIONS:

1. Has there been any history of performance problems with the Contractor? If yes, please explain below.

2. Have you ever had to point out performance deficiencies to the contractor? If yes, has the contractor reperformed the service in a satisfactory manner?

3. After contract award, did the Contractor live up to what was proposed during the solicitation phase of the acquisition?

Please explain below.

4. If given the opportunity, would you award another contract to this Contractor? Please explain below:

5. Please add any additional comments about the contractor regarding your experience working with him/her.

THANK YOU FOR COMPLETING OUR PAST PERFORMANCE EVALUATION QUESTIONNAIRE!

Please forward your questionnaire(s) in its entirety to:

(primary administrator) email: calvin.ishee@lajes.af.mil; phone: 351-295-57-6493

(alternate) email: rheame.griffin@lajes.af.mil; phone: 351-295-57-3123

(End of Document) mailto:calvin.ishee@lajes.af.mil mailto:rheame.griffin@lajes.af.mil