3. Quality Assurance Surveillance Plan.doc

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

CLEANING CONTROL TOWERS’ WINDOWS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst Rev 2 5 Feb 21

QUALITY OF SURVEILLANCE PLAN

FOR

CLEANING CONTROL TOWERS’ WINDOWS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

INTRODUCTION: This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the contractor's actions while implementing this performance work statement (PWS). This document is designed to provide an effective surveillance method of monitoring the contractor's performance in the cleaning of control towers’ windows at Joint Base McGuire-Dix-Lakehurst.

The QASP provides a systematic method to evaluate the services that the contractor is required to furnish.

This QASP is based on the premise that the Government requires a quality standard in the cleaning of the control towers’ windows at Joint Base McGuire-Dix-Lakehurst. This QASP is the best means of achieving that objective.

The contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract, the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program for inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program provides the measures needed for the contractor's success.

SERVICE DELIVERY SUMMARY:

SURVEILLANCE: The Contracting Officer Representative (COR) will ascertain conformance of the performance objectives through periodic inspections and customer complaints.

STANDARD: The contractor is responsible to meet the firm standards in the above Service Delivery Summary (SDS). The contractor shall perform all work required in a satisfactory manner in accordance with the PWS. The COR shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The COR shall inspect all performance objectives as to ensure the contractor complies with the appropriate PWS paragraphs. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the contract manager or the contractor's Quality Control Inspector (QCI) of the deficiencies for correction. The contractor shall be given two hours after notification to correct unacceptable performance. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies are not corrected within the required time frame, the COR shall notify the Contracting Officer (CO) for rectification.