A4_-_LakehurstCustodial_PWS_Revision_5_20171113.docx

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

AT

LAKEHURST

JOINT BASE MCGUIRE-DIX-LAKEHURST

(JB MDL)

JB MDL, New Jersey Revision 5 13 November 2017

PERFORMANCE WORK STATEMENT

FOR CUSTODIAL SERVICES IN LAKEHURST AREA

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

1. Description of Services: The contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Lakehurst, JB MDL, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this Performance Work Statement (PWS) and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. All work performed by the contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

1.1. Facility Cleaning Services:

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...) Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B.

1.1.2. Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and / or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive the services described in this paragraph as appropriate. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3. Stairways / Elevators / Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4. Clean Floor (Walk-Off) Mats. Vacuum and / or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5. Trash Collection/Removal. All trash receptacles shall be emptied, while performing other required cleaning functions, and returned to their initial location. Bags of solid waste placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside six cubic yard dumpster, or transported to the trash compactor (refer to paragraph 3.6). Trash receptacles shall be kept clean, free of dirt, foreign matter, stains, debris, and odors.

1.2. Restrooms / Locker Rooms Cleaning Services:

1.2.1. Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Special consideration shall be taken to replace, when necessary, waterless urinal cartridges (approximately 20). Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2. Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. The contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4. Drinking Fountains. The contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3. Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1. Periodic Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B.

1.3.2. Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and / or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4. Special Cleaning Requirements:

1.4.1. Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. Operational hours of the CDC are from 06:30am to 5:30pm on work days. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2. Special Clearance Requirements; Child Development Center and Youth Center.

1.4.2.1. In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Department of Defense (DoD) Child Care Services”, a criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the CDC and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check:

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DoDI 1402.05, Enclosure 3), (AFI 34-144, 9.6.7).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed National Agency Check (NAC) is not on file. (DODI 1402.05, Enclosure 3), (AFI 34-114, 9.6.9)

c. A NAC or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed. (AFI 34-114, 9.6.10/9.6.11)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every five years. (AFI 34-114, 9.6.13.2)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-114, 8.10.2)

1.4.2.2. Criminal Background History Check. Refer to DoDI 1402.05, Enclosure 3, for requirements for criminal history background checks. Also refer to Attachment F, Contractor Security Appendix, for general information on contractor access to JB MDL.

1.4.3. Required Training. All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-114, 10.10.2) The training will be conducted during normal duty hours by a Government certified trainer. It shall be the contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center completes this training during the first six weeks of their employment (AFI 34-144, 10.4.1.2).

1.4.4. Immunizations. All contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have required immunizations prior to an employee being allowed to work (AFI 34-144, 9.8). The contractor shall be responsible for providing certification that all of his / her employees meet the above conditions. Payment for any required immunizations will be incurred at the contractor’s expense.

1.4.4.1. Required Documentation. The contractor shall provide a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the contractor of their responsibilities under this contract. Failure to provide these statements will prohibit contractor employee(s) entrance into the CDC and / or Youth Center. It shall be the contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.2. All employees shall wear a nametag or other identifying apparel. (AFI 34-144, 13.3.2)

1.4.5. Cleaning Requirements CDC. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1. Disinfecting, Cleaning and Sanitizing Solutions. The contractor shall store cleaning solutions in a non-brand name container and clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

- Cleaning Solution: Use of soap and water to remove visibly soiled areas.

- Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US Environmental Protection Agency and so state on the label.

- Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one gallon of water (or one Tablespoon bleach in one quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 parts per million or as directed and confirm with test papers.

- Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

- Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), one Tablespoon (5.25% sodium hypochlorite) in one gallon of water, made fresh daily; must be left on for two minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.2. Cleaning Products Approval. The contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.3. Cleaning Equipment / Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.4. Clean / Sanitize Tables, Chairs, and Highchairs. The contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The contractor will sanitize all other remaining tables and chairs daily.

1.4.5.5. Clean / Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping / Mopping Non-Carpeted Floors. The contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7. Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.5.8. Clean / Sanitize Children’s Toilets and Fixtures. Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.5.9. Sweep / Mop Children’s Bathroom Floors. The contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.10. Non-carpeted floor maintenance. The contractor shall spray buff all non-carpeted floors once a month. These floors shall also be stripped and waxed on a semi-annual basis, after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.5.11. Vacuum. The contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled areas should be cleaned as necessary.

1.4.5.12. Carpet Maintenance. The contractor shall steam clean all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.5.13. Empty Trash Cans and Diaper Pails. The contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean / Sanitize Trash Container and Diaper Pail. The contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.15. Stock Restroom / Facility Supplies. The contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.4.5.16. Dusting. Low dusting includes surfaces within six feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above six feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows / Interior Glass. All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18. Clean Drinking Fountains. Clean drinking fountains with sanitizing solution once daily.

1.4.5.19. Clean Door Knobs. Clean door knobs with sanitizing solution once daily.

1.4.6. Special Requirements for other Level 4 Cleaning. The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, and for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and Seasonal Buildings, identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A, Air Force (AF) Common Levels of Service Standards.

1.4.7. Special Requirements for Level 5 Cleaning of NAVAIR, CERDEC, BUMED and USARB Spaces:

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, and for Special Requirement Facilities (Clinics) as identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). The additional cleaning frequencies and services for Level 5 are established in Appendix A, Air Force (AF) Common Levels of Service Standards. Special anti-static wax shall be provided and applied to Lab floors as listed in Appendix B.

1.5. Contractor Provided Equipment and Supplies.

1.5.1. Contractor-Furnished Equipment / Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation. The contractor shall not use privately owned vehicles for work related transportation with the exception of reporting to work or leaving JB MDL.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2. Contractor Furnished Items. The contractor shall provide all equipment, materials, supplies and services to perform the requirements of this contract. Material, equipment and supplies provided shall contain the highest available recycled material content. A sample of all products used in the performance of this contract, as well as applicable Safety Data Sheets shall be provided to the CO and to the 87th CE/CEAN (Environmental Flight) for approval prior to bringing material on base.

1.5.2.1. Contractor Furnished Restroom Supplies.

· Plastic Trash Can Liners / Bags: Suitable for the type of trash receptacle.

· Toilet Tissue: Two-ply.

· Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

· Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, refill foam soap in the touchless (battery operated) foam soap dispensers for CDC bathrooms, hand size push / pump liquid anti-bacterial countertop soap bottles when installed dispensers are non-operational, and heavy duty powdered hand soap for use in industrial areas,

· Waterless urinal cartridges (approximately 24), and urinal deodorant screens or cakes (approximately 24).

· Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

· Special anti-static wax shall be provided for application to Lab floors as listed in Appendix B.

1.5.2.2. Entrance Mats. The contractor shall provide, place, clean and replace when worn approximately 150 - 3’x 5’ and 4’x 6’ entrance mats for all exterior doorways of buildings being serviced, except in areas that have a rubberized non-skid surface or have an existing building tenant logo mat. The location of the contractor-provided mats will be determined by the COR.

1.6. Miscellaneous Requirements

· Turn off unnecessary lights

· Report fire hazards, conditions, and items in need of repair to the Contracting Officer Representative (COR)

· Turn in lost and found articles to the COR

· Notify COR when unauthorized or suspicious persons are seen on the premises

· Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

· The contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

1.7. Service Calls. Emergencies or special events will occur that may require the contractor to provide extra labor, materials, and equipment to provide cleaning services beyond the normal cleaning services. Emergency or special events may include, but are not limited to, VIP visits, inspector general team visits, parades, retreats, ribbon cutting ceremonies, open houses, air shows, major spills in buildings, building flooding and storm damage to building interior. Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room on the installation. The contractor shall begin emergency work, as determined by the CO, within eight (8) hours of notification, which may be verbal. The CO or designated representative will notify the contractor as soon as the requirement is known. The contractor shall be compensated for each emergency or special event based on the actual square footage of work completed.

1.8. Window Cleaning. The contractor shall clean all identified interior glass and exterior windows. There are approximately 2,500 windows.

1.8.1. Interior Glass Cleaning. Interior windows, other glass surfaces and associated frames, casings, and sills shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter.

1.8.2. Exterior Window Cleaning. Exterior windows and associated frames, casings and sills hall shall be kept clean and free of visible dirt, streaks, smudges, watermarks or other foreign matter.

2. Service Summary (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Threshold

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Collection/Removal

SS-2

Restrooms / Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floor Care

c. Stock Supplies

d. Drinking Fountains

e. Trash Collection/ Removal

SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Interior and Exterior Window cleaning

SS-4

Quality Control Inspection procedures are followed and documented in accordance with contractor’s Quality Control Plan (incorporated into contract after award).

SS-5

Special Requirements

a. Clinic

b. Child Development Center(s)

c. Youth Center

c. School Age Program

d. Fitness Center

e. Specialized Laboratory Floors

f. NAVAIR Facilities / Areas

g. CERDEC Facilities/ Areas

h. USARB Facilities 1.4, inclusive

within two hours of notification Periodic validation, customer complaint

SS-6

Service Calls

a. Special Events

b. Emergency

c. Non-routine

within two hours of notification Periodic validation, customer complaint

2.1. Quality Control. The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary. Refer to Appendix D for submittal.

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. Performance Assessment.

2.3.1. Periodic Validations. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic surveillance/inspection is the type of surveillance that is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis. Periodic surveillance can be accomplished, weekly, monthly or quarterly using a checklist method.

a. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within two hours after notification.

b. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

c. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed within two hours of notification.

a. Exceeding the performance threshold (exceeding the number of discrepancy) for performance objectives in any one month period shall result in a warning or letter of concern from the CO.

b. Exceeding the performance threshold (exceeding the number of discrepancy) for performance objectives for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4. Periodic Quarterly Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed;

· Opportunities to improve the contract,

· Any modifications required of the contract,

· Unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification within seven days to the Contracting Office identifying areas of non-concurrence for resolution.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Facilities. The Government shall provide the contractor a location for two trailers, for use as an office and for storage space. The contractor shall install trailer and earth anchors that will resist 115 miles per hour winds. Before the installation of these anchors, the contractor shall obtain a digging permit. The contractor shall, at his expense, install any lines for connection to existing outlets. These installations shall include metering devices when required by the Government. The office trailer, the storage trailer and the surrounding grounds shall comply with all applicable safety and health regulations and instructions. The contractor shall remove all trailers from the site within seven days of the contract's expiration date. Failure to vacate and clean up the trailer site in the time prescribed may result in additional charges to the contractor.

3.1.1. Janitorial Closets. Janitorial closets will be available for use by the contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the contractor’s employees’ personal belongings.

3.2. Government Furnished Supplies and Equipment: The government will provide a trash compactor for use of disposing building trash. The contractor shall inform the government when the compactor requires emptying.

3.3. Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4. Maintenance of Government Facilities. Any problems found by contractor’s employees regarding the safe and proper use of facilities, appliances, furnishings and fixtures shall be reported to the COR.

3.5. Solid Waste Collection and Disposal. The contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6. Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.7. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. The Lakehurst Security dispatch number is 732-323-4000; for all other emergencies, the contractor can dial 911. The contractor needs to be aware that the 911 call will connect to the Ocean County 911 response desk.

3.8. Mail Service. The contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor's facility or post office box.

4. General Information

4.1. Hours of Operation. The contractor shall perform the services required under this contract during the following hours. The contractor is not required to perform services on Federal Holidays.

4.1.1. Normal Base Hours. Base hours of operation are 7:00am through 4:00pm. The contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2. Base Wide Facilities, Hours of Operation. The contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

Facility Number

7 day a week service is required.

7 day a week service is required.

7 day a week service is required.

4.1.3. Child Development Center (CDC), Hours of Operation. The CDC hours are from 6:30AM to 5:30PM on work days. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2. Federal Holidays.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4. Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander. According to Department of Defense Instruction (DoDI) 1100.22, “Policy and Procedures for Determining Workforce Mix”, DoDI 3020.37, “Continuation of Essential DoD Contractor Services during Crises’, and the Air Force implementation thereof, unless otherwise directed by an authorized Government representative, it is determined that Custodial Services requirements under this PWS are NOT essential to be performed during a crisis.

4.5. Contractor / Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures in accordance with the Contractor Security Appendix, Attachment F.

4.6. Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for approval by the CO. After approval, any new cleaning supplies added to the contract will need approval before being used on the installation. The cleaning inventory supply list shall contain the following information:

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

A safety data sheet (SDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

NOTE: Products containing chlorofluorocarbons (CFCs) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

The contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio-accumulative and Toxic (PBT) chemicals. Any hazardous material (HM) containing one of these banned substances will not be allowed on base.

4.6.1. Hazardous Material Identification. SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the contractor prior to bringing on to base.

4.7. HAZMART. Reserved

4.7.1 Spill Response. The contractor will be briefed on JB MDL, Lakehurst spill response procedures at the pre-performance conference. The contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations. In the event that it is necessary to utilize government material, equipment or personnel to clean up a contractor caused spill, the contractor shall be required to reimburse the government for all associated costs.

4.8 Hazardous Material/ Waste Management. The contractor will be briefed on JB MDL, Lakehurst Hazardous Material / Waste Management Plan at the pre-performance conference.

4.9 Hazardous Material Handling. Reserved

4.10. Training. The contractor shall ensure all employees complete the local Air Force Hazardous Communication, and hazardous waste training. The contractor shall appoint a primary and alternate Hazardous Waste monitor. Monitors are responsible for training all contractor personnel regarding hazardous material containers maintained within JB MDL and complete SDSs immediately upon receipt of new chemicals, products, or materials. The contractor shall submit SDSs to COR as required.

4.11. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned or privately owned vehicle while on JB MDL.

4.13 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

4.14. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.15. Contract Manager. The contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within one hour with the government personnel designated by the CO to discuss problem areas. The contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The contractor shall also provide to the CO the names and phone/pager numbers of contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.16. Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. Uniforms are not required. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The government is authorized to restrict the employment under the contract of any contractor employee or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.17. Key Control. The contractor shall establish and implement methods of making sure all keys/combinations issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. The contractor shall immediately report to the COR or CO any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the CO, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the contractor.

4.18. Schedules. The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1.1, 1.1.2, 1.1.3, and Appendices A and B to the CO for acceptance at the pre-performance conference, identifying facilities by building number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS paragraph 4.1.2.1, frequencies listed in Appendix A and with facility managers as appropriate. This second work schedule shall be submitted to the CO for acceptance within 10 days after the first contract month period and shall be known as the Cleaning Frequency Schedule (CFS). The contractor shall provide the CFS to each facility manager of the buildings identified in Appendix B and not deviate from the accepted schedule without prior approval from the CO or COR. Any permanent changes to the CFS must be submitted 10 days before implementation and receive CO acceptance before the Government will allow the proposed changes. The CFS may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software. A facility manager contact list will be provided to the contractor at the pre-performance conference and updates to this list will be the responsibility of the COR.

4.18.1. One time (non-permanent) schedule changes due to customer requests or base exercises shall be submitted to the COR and do not require CO approval.

4.19. Contract Modifications.

4.19.1. Existing Facility Floor Plan Changes.