JB-MDL_JBLaundry_PWSRev8_20170213.rtf

PERFORMANCE WORK STATEMENT

FOR THE

JOINT BASE LAUNDRY

AND DRY CLEANING SERVICES

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

Joint Base McGuire-Dix-Lakehurst Rev. 8, 13 February 2017

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY CLEANING SERVICES

1.0 DESCRIPTION OF SERVICES

The contractor shall provide all management, tools, equipment and labor necessary to provide laundry and dry cleaning services at Joint Base McGuire-Dix-Lakehurst (JB MDL), NJ in accordance with federal, state, and local regulations, commercial standards and this performance work statement (PWS) and its appendices. Services will be performed at the contractor’s facility and will include pick-up and delivery according to schedule, correct quantities of laundry are picked up and delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished and packaged. The contractor shall accomplish all tasks to meet the requirements of this PWS and the Services Summary in paragraph 4.0.

1.1 REQUIREMENTS.

1.1.1 GENERAL. The contractor shall be responsible for loading and unloading of laundry and dry cleaning. Contractor shall ensure that soiled laundry does not come into contact with clean laundry and dry cleaning. Contractor shall ensure all parties receive the same linen and quantity shipped upon delivery. The contractor shall process and return all laundry and dry cleaning to JB MDL according to Pick-Up/Delivery Schedule in paragraph 5.0.

1.1.2 COUNT/WEIGHT OF ARTICLES. The contractor and a Government representative for each pick up/delivery location shall count the articles and sign the laundry ticket/count sheet together when items are picked up and delivered. The contractor shall furnish the original copy of the laundry ticket to Government representative. The contractor shall be liable for return of the same number and/or weight (accounting for wet/soiled pick-up) of articles turned in for service.

1.1.3 STATE OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS. Contractor shall ensure its operations comply with any certification of labeling or cleaning requirements arising from state or local Department of Health regulations.

1.1.4 SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and put in bags marked “special wash.” Contractor shall ensure items in “special wash” bags are segregated from other laundry items during wash, and will be returned to the Government in marked bags with condition and quantity labeled. If items are not returned serviceable, contractor will mark item “damaged” and will follow damaged item procedures in paragraph 1.1.9.

1.1.5 CLEANING/DRY CLEANING: The contractor shall clean or dry clean all items in accordance with common commercial/industry standards, all applicable Air Force Instructions (AFIs) and regulatory guidance included in paragraph 1.1.15, and the specifications for Laundry and Dry Cleaning Operations. This will include the removal of all non-permanent soil, spots, and stains. Each article shall be thoroughly dried and free of lint. Whites will be free of gray and yellow and color fabrics shall be bright and clean.

1.1.6 WORKMANSHIP AND SANITATION: Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All items shall be delivered in a sanitary condition after being thoroughly laundered or dry-cleaned and properly dried. All work performed for JB MDL laundry shall be done under sanitary conditions, in accordance with generally accepted commercial/industry standards, all AFIs and regulatory guidance in paragraph 1.1.15, and Department of Health regulations. The contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary conditions of articles delivered by the contractor. Contractor shall ensure that at no time JB MDL items come into contact with items of other customers that may be in progress.

1.1.7 FLATWORK IRONING: Contractor shall ensure flatwork ironing is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in area affected for example areas that are achieved through machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

1.1.8 UNSATISFACTORY CLEANED ITEMS: Any items found to have been unsatisfactorily laundered or dry cleaned as determined by the Contracting Officer Representative (COR) shall be re-cleaned at no additional cost to the Government. Such items will be identified by COR to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-cleaned and returned to the same exchange point at the next scheduled normal delivery day (unless a shorter turn-around is specified by the COR). If the return period should fall on a legal holiday, the item is to be returned the next scheduled normal delivery day following that holiday. The contractor shall ensure re-cleaned items are segregated from other laundry/dry cleaning items and other types of items to be re-washed when returned. The contractor shall also ensure that items are readily identifiable upon return to the government as re-cleaned items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash”.

1.1.9 DAMAGED/LOST ARTICLES: If any item is missing from a delivery, the contractor shall on the same day the shortage occurs issue an IOU (shortage) ticket. Lost items must be re-delivered by the contractor in the next regularly scheduled delivery at no additional cost to the Government. If a lost item is not delivered by the next scheduled delivery the item is lost and the contractor shall reimburse the Government the replacement cost of the item. That cost will be offset as a deduction to the appropriate invoice. Any items returned to the government that have been damaged by the contractor will be returned separately in individual packaging tagged “damaged item.” The contractor will then be responsible for the cost of the damaged item in accordance with government provided cost data. See Defense Federal Acquisition Regulation Supplement (DFARS) 252.237-7014, Loss or Damage (Count-of-Articles) and DFARS 252.237-7015, Loss or Damage (Weight of Articles).

1.1.10 PICK UP/DELIVERY: The contractor shall pick-up, sort, count and annotate weight (if applicable) all items to be serviced and delivered to all JB MDL buildings identified in Pick-Up/Delivery Schedule in paragraph 5.0. The contractor shall pick-up on the day and time specified in paragraph 5.0, excluding federal holidays. Contractor shall ensure that correct quantities of laundry are delivered and that laundry is free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue and have a uniform appearance. All items should be properly finished and packaged. The laundry cleaning service will be performed at the contractor’s facility and include pick-up and delivery of items. Any discrepancy between the Government’s and the contractor’s count shall be resolved prior to departure. The contractor shall provide a delivery ticket reflecting the time and quantity or weight, as well as the number of items delivered each time and all shortages must be annotated on a separate delivery ticket. Any shortages noted shall be delivered on the next scheduled delivery day. The original delivery ticket will be retained by government at each applicable delivery point. The contractor shall process and return all laundry and dry cleaning to JB MDL no later than the timeframe specified by the agency location (see Pick-Up/Delivery Schedule, paragraph 5.0).

1.1.11 RETURN OF ITEMS: All items provided by the Government for performance under this contract will be returned to the Government, no substitute items will be allowed. Items shall be returned to the Government by the contractor in the same manner (assembled/unassembled) in which they were provided by the Government during contractor pick-up.

1.1.11.1 Discrepancies: The following discrepancies shall be identified by the COR and presented to the contractor upon occurrence:

Variance in weight/quantity of items returned, in accordance with agency requirements in paragraph and the applicable Workload Estimates in paragraph 6.0.

1.1.12 CONTRACTOR FURNISHED ITEMS: The contractor shall be responsible for providing serviceable storage containers and laundry bins if requested by the units at all pick-up locations for the storage of soiled articles if requested.

1.1.13 CONTAMINATED LAUNDRY: Contaminated laundry will be given to the contractor in easily identifiable bags. The contractor shall pick up and clean contaminated laundry in accordance with AFI 44-108, Infection Prevention and Control Program.

1.1.14 SPECIAL REQUIREMENTS:

1.1.13.1 87 Medical/Dental Group: Performance shall be in accordance with the scope of this PWS, Healthcare Laundry Accreditation Council (HLAC), Accreditation Standards for Processing Reusable Textiles for Use in Healthcare Facilities, Association for Professionals in Infection Control and Epidemiology (APIC) and AFI 44-108 Infection Prevention and Control Program.

1.1.13.2.1 Inspection Requirement: In accordance with AFI 44-108, Infection Prevention and Control Program, the contractor agrees to allow the 87th Medical Group (87 MDG) to inspect the laundry facility annually to ensure compliance with AFI 44-108 and APIC standards.

1.1.13.2 421st Expeditionary Center:

1.1.13.2.1 Vests must be cleaned in accordance with the attached manufacturer’s instructions. Vests must be reassembled according to the manufacturer’s instructions after cleaning.

1.1.15 PUBLICATIONS

Publication No. Title

requirements.aspx

Contractor Security Appendix – 1 Oct 13. Reference: Appendix C.

https://files.govtribe.com/fbo/7787729d5ebfb935042f272ca9bb1952/a89c9277b863a4f8bec45452a824cbd1" https://files.govtribe.com/fbo/7787729d5ebfb935042f272ca9bb1952/a89c9277b863a4f8bec45452a824cbd1

Safety Guide for Civilian Contractors on Appendix B http://dtic.mil/whs/directives/corres/pdf/605501p.pdf" http://dtic.mil/whs/directives/corres/pdf/605501p.pdf

2.0 GOVERNMENT EMERGENCY RESPONSE. All initial government base emergency response and services shall be provided to the contractor while on the installation until the proper responder is notified.

2.1. POLICE PROTECTION. Base Security Forces shall provide initial law enforcement response and services to the contractor. The Base Security Operations Desk can be reached at phone number (609) 562-6001. If dialing 911 from a cell phone, the location must be fully identified to ensure that the proper responder is notified.

2.2. FIRE PROTECTION. Base Fire Departments shall provide initial response and fire protection services to the contractor. The base Fire Alarm Control Centers can be reached at phone number 911 from a base telephone. If dialing 911 from a cell phone, the location must be fully identified to ensure that the proper responder is notified.

2.3. EMERGENCY MEDICAL SERVICE (EMS). The medical treatment facility may provide urgent health care to contract employees (contract employee is not a government employee but is a contractor or an employee of a contractor) for injuries occurring while on duty. Urgent health care is defined as medical care authorized to the extent necessary to save life or limb and prevent undue pain and suffering. In accordance with AFI 41-210, TRICARE Operations and Patient Administration Functions, contractors employed in CONUS are authorized Medical Treatment Facilities (MTF) emergency care associated with employment related accidents, or injuries. The contract employee will be transferred to a civilian medical facility as soon as the contract employee is stabilized.

2.4. PHYSICAL SECURITY. The contractor shall be held fully accountable for any failure to maintain the physical security of all base restricted areas, secured facilities or sites that they are responsible for providing services within. All losses or damages caused by the contractor, or by the contractor’s failure or negligence in maintaining proper security of these areas will be paid for by the contractor.

3.0 GENERAL INFORMATION.

3.1. CONTRACTOR EMPLOYEE UNIFORMS AND IDENTIFICATION. All contractor employees shall wear a distinctive company logo on their outer garment at all times. The contractor employee shall be neat and professional in appearance and meet current commercial standards.

3.2. TOBACCO POLICY. The contractor shall ensure that all contractor employees do not use tobacco products within 50 ft. of any base facility, around fuel tanks and generators, within any clearly marked “No Smoking” areas or within 50 ft. of any flight line aircraft parking areas.

3.3. SAFETY AND ACCIDENT REPORTING. The contractor shall be responsible for providing services under this contract in accordance with all base, local, state and federal occupational safety requirements. The contractor shall ensure that all services are conducted safely at all times. The contractor shall ensure that all contractor employees are issued and properly use all required safety personal protective equipment. The contractor shall use mechanically sound and safe vehicles and equipment in the performance of services under this contract. The contractors shall take necessary corrective actions if the contractor’s employees are conducting operations in an unsafe manner. In the event of an accident, the contractor shall contact the base emergency 911 service and the COR immediately. Additionally, the contractor and contractor’s personnel will be knowledgeable of and comply with all other base incident-reporting procedures. See the Safety Guide for Civilian Contractors in Appendix B for additional information.

3.4. HIRING GOVERNMENT PERSONNEL. The contractor is restricted from hiring the COR, inspectors, monitors or any other government employees whose employment could result in conflict of interests in accordance with DoD 5500.7R, Joint Ethics Regulation.

3.5. SECURITY REQUIREMENTS/VEHICLES AND PASSES. All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. In addition, all vehicles described above must be registered through the Security Police Squadron, Pass and Registration and will comply with JB MDL directives. Within 24 hours after award of contract, the contractor shall request through the COR, CO and Security Forces to be issued base passes and identification badges for their employees and work vehicles in accordance with the attached Contractor Security Appendix – 1 Oct 13, Appendix C.

3.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR THE LOCAL INSTALLATION COMMANDER. This service does not meet the criteria for continuation of performance during a crisis.

3.7. EXECUTIVE ORDER (EO) 13423 (Strengthening Federal Environmental, Energy, and Transportation Management). The contractor shall assist in compliance with this EO through the:

(a) Use of products with post-consumer recycled content

(b) Use of products that are recyclable

(c) Use of low toxicity or non-toxic products

(d) Use and installation of low-maintenance products

3.8. ENVIRONMENTAL COMPLIANCE. The contractor is required to comply with all applicable bases, local, state and federal environmental laws and regulations, including AFIs, in effect at the time of performance of this contract. The contractor shall be responsible for obtaining and complying with any required operating permits. The contractor shall be responsible and liable for penalties, fines, or environmental damage claims that may be required or assessed by the local, state or federal governments as a result of the contractor’s performance, or failure to perform, during the course of this contract. The Government will inspect for environmental compliance at their discretion, and will notify the COR of any discrepancies found. In addition, the contractor may be subject to contractual sanctions including, but not limited to, termination, suspension, and debarment and adverse past performance assessment.

4.0 SERVICES SUMMARY:

PERFORMANCE OBJECTIVE

PWS PARAGRAPH

PERFORMANCE

THRESHOLD

1.

Pickup and delivery schedules are met 1.1.10, 1.1.11 95% of the time per year

2.

Correct quantities of laundry are delivered and properly packaged 1.11 No more than 5 valid discrepancies per agency within 30 days

3.

Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, has a uniform appearance and is properly finished 1.1.1, 1.1.5, 1.1.6, 1.1.7, 1.1.8, 1.1.9, 1.1.11, 1.1.13 No more than 5 valid discrepancies per organization within 30 days

4.

Laundry is cleaned in accordance with standards 1.1.4, 1.1.7, 1.1.13, 1.1.15 95% of drop-offs are free of discrepancies per year

4.1 QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure laundry and dry cleaning services are performed in accordance with common commercial/industry standards, all AFIs and regulatory guidance in Department of Health regulations. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the performance objective identified within the appropriate areas of responsibility in paragraphs 1.0 and 4.0 above.

4.2 WORKMANSHIP AND SANITATION. Delivered finished articles and service shall conform to the standards and recommendations of TJC and generally accepted industry standards of quality and cleanliness, finish and appearance. All work performed shall be done under sanitary conditions.

4.3 HOLIDAYS. If a scheduled pick-up falls on an observed federal holiday, service will be performed on the next workday (i.e. if holiday falls on a Thursday, service will be performed on Friday). The only exception is Thanksgiving, in which pick-up and delivery will occur on the Wednesday before the holiday. The following federal legal holidays are observed at JB MDL:

4.4 CONTRACTOR FULL-TIME-EQUIVALENT REPORTING. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Laundry and Dry Cleaning Services via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 Oct through 30 Sep. While inputs may be reported any time during the FY, all data shall be reported no later than 31 Oct of each calendar year. The contractor may direct questions to the Contractor Manpower Reporting Application help desk at http://www.ecmra.mil.

5.0 PICK-UP/DELIVERY SCHEDULE.

LOCATION

DAY/TIME

POC

All American Inn Contractor will pick-up on Monday-Friday 0800 – 1400, and returned 48 hours after pickup Lodging Facility Coordinator McGuire Building 2613

JB MDL: (609) 754-5504

(609) 754-5117 McGuire Buildings 2783 and 2786 Contractor will pick-up on Monday-Friday 0800 – 1400 and delivery serviced items on Monday - Friday, 48-hours after pick up.

(WITH PICK-UP ON ALL FLOORS OF EACH BUILDING)

JB MDL: (609) 754-5504

(609) 754-5073

Dix Buildings 5254, 5255, 5256 and 5997

JB MDL: (609) 562-2994

Lakehurst Buildings 33 and 481

JB MDL: (732) 323-2193

Training Billeting Services (ASA) Building 5505 Dix area: Pick up every Monday and Wednesday between 0800-1000 and deliver every Tuesday and Thursday between 0800-1000. Possible surge capacity – actual quantities may vary based on occupancy – COR will notify contractor of surge within 72 hours.

Army Reserve Component Billeting Manager, (609) 562-2247 421st USAF Expeditionary Center (EC) Building 5653 Dix area: Weekly turn-around Laundry Service. Pick-up and delivery date/time to be coordinated with dormitory support as required by not to exceed twice per week. Vests and Sleeping Bags may be requested separately from linens. Possible surge capacity – actual quantities may vary based on occupancy – COR will notify contractor of surge within 72 hours.

USAF EC Supply Sergeant,

(609) 754-7426 or (609) 468-0812 423rd Mobility Training Squadron Building 2619 Pick up 1-2 times per month, bulk pick-up, 48-hr. turn-around time. Pick-up/drop-off between 0900-1500. Contact POC to schedule delivery/pick-up dates.

SSgt Yeudy Abreu Air Advisory Academics

(609) 754-6268 New Jersey Department of Military and Veterans Affairs, Challenge Youth Program Building 5910 Dix area: 72-hour turn around laundry service with pick up between 0900-1600, Monday and delivery between 0900-1600 Thursday. Pickup no later than 24 hours after being contacted.

POC Youth Program Supply Officer, (609) 556-6058 Dix Noncommissioned Officer Academy

(NCOA)

Building 5517 Dix area: Weekly turn-around laundry service. Pick-up and delivery date/time to be coordinated with contractor as required but not to exceed once per week.

NCOA Supply Sergeant,

(609) 562-3605/3619 305 APS Air Passenger Terminal Building 1706 McGuire area: Weekly pickup/drop off service 3 days a week Monday, Wednesday, and Friday; 48 hour turn-around. Possible surge capacity – actual quantities may vary based on occupancy – COR will notify contractor of surge within 72 hours.

Air Passenger Terminal

(609) 754-3449

87 MDG

Building 3458 McGuire area: Daily pickup Monday-Friday between duty hours of 0700-1600; 48 hour return time.

87 Medical Group

(609) 754-9274/9309 87 Dental Clinic (MDSS) Building 2417 McGuire area: Daily pickup Monday-Friday between 0800-1200. 48 hour return time.

87 Medical Group

(609) 754-9274/9309

6.0 WORKLOAD ESTIMATES

6.1 DIX NONCOMISSIONED OFFICER ACADEMY (NCOA) requests the service by item with the following requirements.

Sheets 10,368 Annually Laundered/Sealed in plastic/12 per bundle

Pillow Cases 5,088 Annually Laundered/Sealed in plastic/25 per bundle

Pillows 900 Annually Laundered/10 per bag

Mattress Pads 1,320 Annually Laundered/Tied together/5 per bundle

Blankets 2,676 Annually Laundered/Tied together/3 per bundle

6.2 NEW JERSEY YOUTH CHALLENGE ACADEMY (NJYCA) requests the service by item with the following requirements. (As-needed basis).

Blankets 3,600 Annually Laundered/5 per bundle

Sheets (flat/fitted) 18,000 Annually Laundered/Sealed in plastic/10 per bundle

Pillow cases 9,000 Annually Laundered/Sealed in plastic/25 per bundle

Pillows 3,600 Annually Laundered/10 per bag

Graduation Gowns 400 Annually Dry Cleaned/ 1 per hanger/5 tied together

6.3 87 MDG and MEDICAL DENTAL CLINIC (MDG & MDSS) requests the service by weight with the following requirements.

Bulk weight 21,600 lbs. Annually

Towels Laundered/Sealed in plastic/10 per bundle

Blankets Laundered/Sealed in plastic/3 per bundle

Gowns Laundered/Sealed in plastic/5 per bundle

Scrubs Laundered/Sealed in plastic/5 per bundle

6.4 TRAINING BILLETING SERVICES (ASA) requests the service by weight with the following requirements.

Blankets 17,184 Annually Laundered/Tied together/3 per bundle

Sheets 110,808 Annually Laundered/Sealed in plastic/10 per bundle

Pillow cases 74,016 Annually Laundered/Sealed in plastic/50 per bundle

Mattress Pads 13,428 Annually Laundered/Tied together/5 per bundle

Pillows 24 Annually Laundered/Bagged in large plastic bag

6.5 87TH FORCE SUPPORT SQUADRON (FSS) Lodging requests the service by item with the following requirements.

Bath Towels 98,676 Annually Laundered/Sealed in plastic/12 per bundle

Hand Towels 83,388 Annually Laundered/Sealed in plastic/12 per bundle

Wash Cloths 77,832 Annually Laundered/Sealed in plastic/24 per bundle

Bath Mats 77,124 Annually Laundered/Sealed in plastic/12 per bundle

Flat/Fitted Sheets 208,440 Annually Laundered/Sealed in plastic/12 per bundle

Pillow Cases 185,280 Annually Laundered/Sealed in plastic/24 per bundle

Blanket 8,064 Annually Laundered/Sealed in plastic/1 per bundle

Bed Spread 4,572 Annually Laundered/Sealed in plastic/1 per bundle

Mattress Pad 2,568 Annually Laundered/Sealed in plastic/1 per bundle

Bed Skirts 360 Annually Dry Cleaned/1 per hanger/Plastic sheet/Pressed

Shower Curtains 3,180 Annually Laundered/Sealed in plastic/1 per bundle

Pillows 108 Annually Laundered/Sealed in plastic/1 per bundle

Window Liners 375 Annually Laundered/Sealed in plastic/1 per Hanger

Window Curtains 375 Annually Dry Cleaned/1 per hanger/Plastic sheet/Pressed

6.6 421ST EXPEDITIONARY CENTER (EC) requests the service by bulk weight and by item with the following requirement:

Bulk weight 36,000 lbs. Annually

Sheets Laundered/Sealed in plastic/10 per bundle

Pillow Cases Laundered/Sealed in plastic/10 per bundle

Blankets Laundered/Tied together/3 per bundle

Mattress Covers Laundered/Tied together/3 per bundle

Pillows Laundered/Bagged in large plastic bag

Sleeping Bags (Not included in bulk) 600 Annually Laundered/Sealed in plastic/1 per bundle

Vests (Not included in bulk) 2,400 Annually Dry Cleaning desired/stacked in bin/covered

6.7 423RD MOBILITY TRAINING SQUADRON requests the service by bulk weight with the following requirement.

Bulk weight 7,680 lbs. Annually

Sheets Laundered/Sealed in plastic/10 per bundle

Heavy Blankets Laundered/Tied together/3 per bundle

Pillows Laundered/Bagged in large plastic bag

6.8 305TH AIR PASSENGER TERMINAL (APS) requests the service by item with following requirement:

Aircrew/Passenger Pillows 9,240 Annually Bagged

Aircrew/Passenger Blankets 12,528 Annually Bagged

Pillow Cases 984 Annually Bagged

Fitted Sheets 150 Annually Bagged

Flat Sheets 150 Annually Bagged