VERTICAL_TRANSPORTATION_EQUIPMENT_QASP_REV_1__12_MAR_14.doc

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

VERTICAL TRANSPORTATION EQUIPMENT

MAINTENANCE, REPAIR & INSPECTION

SERVICES AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

JOINT BASE MCGUIRE-DIX-LAKEHURST

REV 1

12 MAR 14

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

VERTICAL TRANSPORTATION EQUIPMENT MAINTENANCE, REPAIR, &

INSPECTION SERVICES AT

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST

INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the contractor's actions while implementing this performance work statement (PWS). This document is designed to provide an effective surveillance method of monitoring the contractor's performance for each listed objective on the Service Delivery Summary (SDS) in the preventative maintenance, inspection / testing, repair, certification and load testing of the elevators, dumbwaiters, handicapped lifts and chairlifts.

The QASP provides a systematic method to evaluate the services that the contractor is required to furnish.

This QASP is based on the premise that the Government requires a quality standard in the preventative maintenance, inspection / testing, repair, certification and load testing of the elevators, dumbwaiters, handicapped lifts and chairlifts. This QASP is the best means of achieving that objective.

The contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the preventative maintenance, inspection / testing, repair, certification and load testing of the elevators, dumbwaiters, handicapped lifts and chairlifts. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program provides the measures needed for the contractor's success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

SERVICE DELIVERY SUMMARY:

1. Written Maintenance Control Program (MCP) for each VTE for all equipment.

MCP identifies all maintenance intervals to include safety inspections.

5. Service Call Repairs – Repair Quality.

Repairs are of high quality resulting in reduced call backs.

5. Inspection – MCP Adherence

Inspection to MCP 100%

6. Preventative Maintenance - MCP Adherence

SURVEILLANCE: The Contracting Officer’s Representative (COR) will ascertain the performance objectives through inspections during each service cycle as well as complaints from the using activity personnel. These complaints will be forwarded to the Contractor's Quality Control Inspector (QCI) for correction.

STANDARD: The contractor is responsible to meet the firm standards in the above SDS due to the operation and safety of the joint base elevator systems. A Notice of Violation (NOV) is absolutely not permitted. The contractor shall perform all work required by in a satisfactory manner in accordance with the appropriate PWS paragraph. The COR shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The COR will inspect all performance objectives monthly, quarterly, semi-annually, and annually to ensure the contractor complies with the appropriate paragraphs of the PWS. The COR will also inspect all complaints form the using activity personnel to ensure the contractor complies with the appropriate paragraphs of the PWS. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the contract manager or the contractor's QCI of the deficiencies for correction. The contractor shall be given one hour after notification to begin correction of the unacceptable performance. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies corrections are not initiated within the required time frame, or if the deficiencies are not corrected in a timely manner, the COR shall notify the Contracting Officer (CO) for rectification. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the CO for appropriate action.