1. SOW 60 MXG 4G Flightline Wireless Warranty & SIM Cards.pdf
PDF 147 KB Posted
- Solicitation number
- FA442726QZ010
About this file
This is a Statement of Work for warranty and customer support services for the 60th Maintenance Group's 4G Flightline Wireless Network at Travis Air Force Base. The contract covers a three-year period from the contract award date and includes extended warranties on network components and devices, customer service support, and the purchase of 80 additional 4G SIM Cards to supplement the existing 120 SIMs. The equipment covered includes an indoor control center featuring a Dell R650 Server EPC 4G Core, Fortinet Gate 90G, Rucus Switch, AT&T ISP Modem, Nokia AMIA BBU, and related power systems, along with four outdoor distribution locations equipped with Nokia AZOC RRH Radios and seven antennas. Warranty coverage specifications are Nokia Equipment Support for 3 years, Fortinet Equipment Support for 3 years, Dell Equipment Support for 2 years, and Hewlett Packard Enterprise Support for 200 SIMs for 3 years, including software upgrades post-expansion.
The contractor must provide weekday Level 1 emergency telephone support between 6 a.m. and 3 p.m. PST, weekly remote checks of network components, and software and IOS patch maintenance with updates performed within 5 business days of OEM release. Level 2 and 3 support during the same weekday hours will assist with issue diagnostics and resolution, with critical issues requiring initial response within 2 hours and onsite support within 72 business hours, while minor issues require initial response within 24 hours and onsite support within 7 calendar days. The statement estimates approximately 1 hour per week for system health checks, 3 days per year for system maintenance if required, 4 hours for telephone support if required, and supports one required onsite trip per year. Vendors must submit monthly invoices to WAWF for services and support not to exceed the agreed-upon contract amount.
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Text version
Statement of Work for 60th MXG 4G Flightline Wireless Warranty CY2026
Description: The 60th Maintenance Group is requesting:
• Warranty and customer support services for the 4G Flightline Wireless program
• Multi Year Warranty/Customer Support Services
• Purchase of 80 additional 4G SIM Cards
1. SCOPE OF WORK:
A. PROJECT: Ensure continued support for the 4G Flightline Wireless Network. This contract will give us extended warranties on components and devices for 3 years and customer service support for the new system installed in September 2024.
Special Qualifications: Understanding of 4G Flightline Wireless Network, core components, ISP, SIM Card installation and programming, monitoring and maintenance of system software and integrity.
B. Equipment:
a. Indoor Control Center: 1ea Server Rack with a Dell R650 Server EPC 4G Core, Fortinet
Gate 90G, Rucus Switch, AT&T ISP Modem, Nokia AMIA BBU, 48 VDC Power Supply, and CyberPower OL 1500RTXL2U.
b. Outdoor Distribution Locations: 4 each locations with Nokia AZOC RRH Radios connected to either, 1 each AW3161-E-F-V2 or 2 each AW3711-E-F antenna. Total of antennas are 7 each, total of radios are 4 each.
c. Warranty Conditions:
i. Nokia Equipment Support – 3yr
ii. Fortinet Equipment Support – 3yr
iii. Dell Equipment Support – 2yr
iv. Hewlett Packard Enterprise Support for 200 SIMs – 3yr
1. Hewlett Packard Enterprise addition of 80 SIMs to the existing 120 SIMs.
2. Hewlett Packard Enterprise Software Upgrade post 80 SIMs addition.
2. WORK SITE CONDITIONS:
A. If contractor is on site, they will be given a workstation. Lifts will be provided by user if needed.
If customer service is by phone or virtual it will be between 0600- 1500 PST Monday through Friday, excluding holidays.
B. Services:
a. Weekday (6am – 3pm PST) Level 1 emergency phone (800 number to be provided) support.
b. Weekly remote checks of key Travis AFB MXG Flightline Private Network components.
c. Software & IOS patch maintenance of the Travis AFB MXG Flightline Private Network components. Updates will be performed within 5 business days (BD) of release by the
OEM.
d. Weekday (6am – 3pm PST) level 2 & 3 support. This support will assist Travis AFB MXG Flightline Private Network administers with issue diagnostics, categorization and resolution. Issues will be categorized as critical or minor.
i. Estimated at 1 hour per week for System Health checks, 3 days per year for System Maintenance if required, and 4 hours for telephone support if required.
ii. Supports 1 required trip back to site per year.
iii. Only those components supplied/installed under the Travis AFB MXG
Flightline Private Network Contract (FA442723P0125) are covered under this option.
C. Remote Monitoring Support will comply with the following items:
a. Critical Issues: Issues/errors that severely affect the user’s service performance and require immediate corrective action; Initial Response: within 2 hours Onsite support (if required): within 72 business hours
b. Minor Issues: Issues that do not significantly impair system performance and are tolerable during system use.; Initial Response: within 24 hours Onsite Support (if required): within 7 calendar days)
3. WORK DESCRIPTION
Continued support for 4G Flightline wireless program. Customer service via phone during set hours. If there is a minor or critical issue and support cannot be carried out over the phone, company will need to come to Travis AFB, CA to provide further support. Remote check-ins and software/IOS patches as well as warranties on devices will be accomplished as needed prior to expirations.
4. MISCELLANEOUS:
a. PERIOD OF PERFORMANCE: 3 year from contract award date
b. Vendor must submit payment invoice to WAWF monthly for services/support NTE agreed upon contract amount.
File details come from the government source that posted it. Updated .