Attch-01 - Statement of Work dated 05 June 2025.pdf
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- Solicitation number
- FA441825Q0041
About this file
This Statement of Work (SOW) details the requirements for procuring a Computer Aided Dispatch (CAD) System and Mobile Data Information System (MDIS) for Joint Base Charleston Fire Emergency Services (FES) in South Carolina. The comprehensive system must support multi-jurisdictional operations, be compatible with Microsoft SQL Server, integrate with Berkeley County Emergency Dispatch, and include features such as location verification, automatic vehicle location, wireless messaging, and secure VPN connectivity.
Key requirements include providing CAD software with full and admin positions, MDIS licenses, project management, installation, training, and 24/7 support services. The system must interface with the existing E-911 system (VESTA R7) and support various classification protocols. The performance period is 60 days from contract award, with an additional one-year maintenance period. Acceptance criteria include full software installation, personnel training, and successful functional testing by JB Fire and Emergency Services. The contract is intended to be awarded as a single-source purchase order to Southern Software Inc. based on their existing 10-year agreement with Berkeley County Emergency Dispatch.
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STATEMENT OF WORK
Computer Aided Dispatch System & Mobile Data Information System Fire Emergency Services (FES)
Joint Base Charleston, SC 05 June 2025
1. Introduction This Statement of Work (SOW) outlines the requirements for the procurement, installation, and support of a Computer Aided Dispatch (CAD) System and Mobile Data Information System (MDIS) for JB Fire and Emergency Services, SC. The systems will enhance dispatch operations, improve data management, and ensure reliable support for emergency response activities.
2. General Requirements / Scope of Work: The contractor shall provide:
CAD software, including full positions, additional admin positions, and Preliminary CAD build.
MDIS, including licenses for concurrent and in-house users.
Project management, installation, training, and associated services.
Annual support for CAD and MDIS systems.
The CAD system must be compatible with Microsoft SQL Server 2012 or higher (2019 preferred).
The system should support multi-jurisdictional and multi-discipline operations.
The system must be CAD-to-CAD capable with Berkeley County Emergency Dispatch South Carolina Integration with existing agency hardware and software is required, including secure VPN connectivity.
3. Functional Capabilities (insert technical capabilities):
Efficiently manage and track Calls for Service (CFS) with a pre-planned, uniform system.
Provide comprehensive reporting and data search capabilities.
Include integrated mapping with location verification and Automatic Vehicle Location (AVL) features.
Support wireless messaging and CAD paging functionalities.
Secure High-Speed Internet Access, VPN, and Remote Desktop connectivity.
Configuration of networking for CAD and mobile workstations by JB Fire and Emergency Services.
4a. Integration and Compatibility:
Full integration with Records Management System (RMS) for query and report creation.
Compatibility with third-party vendors for enhanced functionality.
Interface with E-911 system currently in use (VESTA R7) and support for APCO-Intellicomm, CACH, ProQA, or SmartHorizons for EMS, Fire, and Police classification.
4b. Integration and Compatibility (Optional Features):
Mapping Display System (MDS) with administrative and operational views.
Wireless messaging and alerting interfaces.
Evaluation of GIS/911 Centerline Base Map for enhanced mapping accuracy.
5. Support and Maintenance:
24/7 support for CAD and associated systems.
Must provide cellular interface option for use on personal devices (PSAware) Training, installation, and project management services included.
6. Performance Period: The work shall be completed within 60 days from the award of the contract, with provisions for additional support and maintenance services for one year from the date of installation.
7. Acceptance Criteria The deliverables will be considered complete when:
All software is installed and operational according to the system specifications.
Personnel are trained in system use and administration.
CAD and MDIS systems pass functional testing by JB Fire and Emergency Services.
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