Q and A 22 Oct.pdf

1 PWS 4.3, 4.7 Is the government willing to sponsor a small WOSB for a Secret level Facility Clearance on this contract? No, the contractor shall have a facility clearance prior to proposal

2 PWS 4.3, 4.7

Is this the intent of the government to award this contract to a non-cleared facility and then sponsor the facility to allow them to receive their facility clearance? No, the contractor shall have a facility clearance prior to proposal

3 PWS 4.3, 4.7

If the contractor is using a subcontractor to perform the cleared work does both the prime and the sub-contractor need to be cleared? Or j

The prime contractor for a classified procurement must have a valid FCL at the highest level of classified information involved in the contract, even if a subcontractor will perform all classified activity.

4 PWS 4.3, 4.7

Would the government award the contract with a pending FCL to the prime but the sub is cleared?

The prime contractor for a classified procurement must have a valid FCL at the highest level of classified information involved in the contract, even if a subcontractor will perform all classified activity.

5 RFQ 5.5

Please confirm you will only accept Past Performance from the offeror / Prime and NOT Prime subcontractors or manufactures

See clarification to pg 5 Combo, para 5.5. Also, Past Performance Questionnaires will only be accepted electronically by email from Project Owners or their authorized representatives.

Past Performance Questionnaires will not be accepted directly from Prime Contractors or Subcontractors.

6 RFQ 5.6 Will team past performance be accepted for this effort? See Combo pg 5 para 5.5, pg 6 Combo para 5.6.

7 General Is this requirement new or is there currently an incumbent? Can you please provide a contract number if there is an incumbent? This is not a new requirement. The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z-H9222217F0054.

8 PWS What kind of operating system is used? Windows 10, Windows Server 2012/2016 9 PWS How many server systems are there? 8 Physical Servers

10 DD-254 Can the government provide an editable DD-254 to complete? The DD-254 is not editable after government signature/s.

11 PPQ Can the government provide an editable PPQ in Word? The current PDF becomes distorted during the conversion to Word. Yes. See Attachment 4 Version 2 - Past Performance Questionnaire – Word

12 General Is this a new contract or a recompete? If this is a recompete, can you please provide incumbent information, contract number and the contract value?

This is not a new requirement. The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z-H9222217F0054

13 PWS Att 1 Can you please provide the historical level of effort? See Attachment 1 PWS pg 21

14 PWS 4.3, 4.7

Can the Government confirm if a Joint Venture can be proposed for this work with only one (1) of the managing members having a Secret Facility Clearance?

Where a facility security clearance is required to perform primary and vital requirements of a contract, the lead small business partner to the joint venture must possess the required facility security clearance.

15 WD Can the government provide the mandatory Labor Category from the WD? No, Att 2 Wage Determination and FAR 52.222-41 were removed

16 RFQ 5.6

“If Teaming Agreements are contemplated they must comply with the appropriate Federal Regulations (13 C.F.R. Part 121 (Size Regulations), Part 124 (8(a) & SDB), Part 125 (Government Contracting Programs), and/or Part 126 (HUBZone). The teaming members must provide complete information as to relevant and recent past performance information on previous teaming agreements. If this is a first time joint effort, each party to the teaming agreement must provide information on all relevant contracts as specified in paragraph” The sentence is not finished please provide the paragraph numbers we should reference.

See correction to pg 6 Combo para 5.6

17 RFQ 5.6 Is this only required of JVs? See correction to pg 6 Combo para 5.6

18 RFQ 5.1

“Information on each contract is limited to no more than 3 pages per contract listed and fifteen (15) pages total for Volume III. Submit one (1) copy.” Amendment 003 clarified that 3 contracts are required. Can the government please clarify that each contract can be 5 pages per contract?

To clarify, there is not an Amendment 003 as of 14 Oct 2021. See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

19 RFQ 5.5 Section 5.5 of the RFQ requires a Past Performance Questionnaire. Can we submit a CPARS in lieu of a PPQ? See pg 5 Combo para 5.5

20 RFQ 5.1

5.1 states we should submit “a list of no more than three (3) recent and relevant contracts….Any past performance references in excess of the first five (3) submitted will not be evaluated.” The page limit is 15 pages. 5.6.1 states that the “maximum number of references combined shall not exceed 10 total.” Does that mean that we can provide up to five (5) references each if we are teaming? Or is it three

(3) each? See correction to pg 4 Combo para 5.1.

21 RFQ 2.1 If we are in a Teaming Agreement, is the Volume page limit still 15 pages total? Yes 22 RFQ 2.1 Is the teaming agreement possible to be included within the pricing volume? See pg 2 Combo para 2.1. The Teaming Agreement is in Volume III

23 PWS

How many years of experience are required for the Systems Administrators? (The ISSO and Network Admin require minimum 5 years each, but no mention of what is required for the Systems Administrators.) IAT Level II – 3 Years Work Experience

24 General Is this a new effort or is there an incumbent? If there is an incumbent, please provide their name and current contract number? The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

25 RFQ 2.1, 5.3, 5.5

Can the government please clarify how many past performance references are expected and what the page limit is for each reference, in paragraph 2.1 of the solicitation it states that there is a 15 page limit and that each reference is limited to three (3) pages, but then later in paragraph 5.1 states that the vendors are limited to “three (3)” references. Then, in paragraph 5.5 it states that the vendors are required to provide a PPQ for each of the “five (5)” contracts referenced in the PP Volume.

See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

26 RFQ 5.5

Will the government accept CPARS in lieu of the PPQs, as CPARS are meant to be an evaluation from our customers for our performance on the contracts. See pg 5 Combo para 5.5

27 PWS 4.3, 4.7

As an unpopulated Mentor Protégé Joint Venture and in accordance with the SBA guidance, if the entities of the Joint Venture both have a Top‐Secret Facility Clearance, will this be acceptable to meet the requirement for a JV company to hold a TS FCL for this effort?

Where a facility security clearance is required to perform primary and vital requirements of a contract, the lead small business partner to the joint venture must possess the required facility security clearance.

28 RFQ 5.3

in paragraph 5.3 within the list of requirements for each Past Performance summary, item (c) lists “Services/Number and type of healthcare worker (s) provided”, how does this pertain to IM/IT support, are vendors expected to provide past performance that includes healthcare workers on contract or was this a mistake? See correction, pg 4 Combo para 5.3

Date: 22 October 2021

Solicitation: FA441721Q0027 Requirement: IM and IT Support Services

29 RFQ 2

The instructions to offerors does not provide the format – Text font type and size, Graphics font type and size, page margins, etc. – to be used for quote submission.

Would the government please provide the quote format guidelines?

See addition to pg 2 Combo para 2.1.

30 RFQ 5.1

‐ Line one states, “Submit a list of no more than three (3) recent and relevant contract performed for Federal agencies or commercial customers as a prime contractor …” while line two states, “Any past performance references in excess of the first five (3) submitted…” Would the government please clarify the number of recent and relevant contracts allowed / required. see correction in pg 4 Combo para 5.1

31 RFQ 5.1, 5.3, 5.6

The teaming members must provide complete information as to relevant and recent past performance information on previous teaming agreements. If this is a firsttime joint effort, each party to the teaming agreement must provide information on all relevant contracts as specified in paragraph …” Q. Would the government please clarify if this is the same as the information required in paragraphs 5.1 –

5.3 and what paragraph is being referenced at the end of paragraph 5.6 or is this just a list of relevant contracts to be included in the Teaming Agreement subsection of Volume III?

See correction to pg 4 Combo para 5.1.

32 RFQ 2 Are there any formatting instructions the government would like vendors to follow? See addition to pg 2 Combo para 2.1.

33 RFQ 5.1

The instructions state "Any Past performance references in excess of the first five (3) submitted will not be evaluated" - Is the government looking for 3 or 5 maximum past performance references? The page limit states past performance references are limited to 3 pages each however the government is allowing 15 pages total See correction pg 4 Combo para 5.1

34 RFQ 5.5

Will the government confirm whether CPARS can be used in lieu of past performance questionnaires? Can CPARS be included in the response, or should they be sent before submission date . See pg 5 Combo para 5.5

35 PWS

What Tier of support is within this scope? Is it purely Tier 2 or is there Tier 1 and/or Tier 3 work as well?

There is Tier 1 and Tier 3 support available that is provided off-site. Tier 1 support handles low-level cases/incidents that is within their knowledge base (KB) of common fixes that can be applied through remote connection. Tier 3 support refers to major incidents that affects multiple users and requires troubleshooting of enterprise-wide assets.

36 RFQ 5.1, 5.3, 5.6 How many Past Performances are required, three or five? There are typos in the instructions and we seek clarity. See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

37 PWS 4.9.1.1

Attachment 1, 4.9.1.1 says “ The personnel shall have one (1) year after the introduction of a new or updated Microsoft certification to ensure that all contract customer support technicians have up to date certifications”. There is no requirement for Microsoft certification in the PWS. Can the government clarify what is required?

This requirement pertains to the development of proficiency in updates to or a new Microsoft OS. There is no additional forma professional certifications required beyond those required by the IAT Level I or II categories outlined in the PWS

38 RFQ 8

The evaluation criteria states that the award will be made based on Low Price – Substantial Confidence Rating. The lowest price bidders will be eliminated until a firm has received the lowest price with the substantial confidence rating. There are additional evaluation criteria that states that it is a best value award. Can you please clarify if this is a Low Price-Technically Acceptable award?

This is a Best Value acquisition. Paragraph 8.0 outlines the basic overview of the evaluation process for how the selection will be made. The Confidence Assessment rating is included in this process, and that is not part of LPTA acquisitions.

39 RFQ 5.6

The solicitation uses the term “teaming agreement” and “JV Team arrangement” and requires the submission of an SBA-style teaming agreement. Can you please clarify that a standard teaming agreement between two companies does not have to meet the requirements of the SBA JV teaming agreement?

The solicitaton does not use the term JV team agreement.

See pg 6 Combo para 5.6

40 PWS 4.3, 47

The requirement for personnel to have a Secret clearance with a Single Scope Background investigation within 5 years may be problematic due to the decision to extend clearances and delay investigations past the 5-year date. Will the top-secret clearance that extend the 5-year background investigation be honored/accepted? Will you adopt the current 7-year investigation cycle?

See PWS 4.3, 4.7

41 General Who is the incumbent company and current contract number? The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

42 General What are your current hot buttons or issues? Are there current performance issues that can be shared?

The Medical Community of Interest (Med-COI) network is completely separate from the AFNET network used by the rest of the base population. Additionally, this network is in its infancy. As such, support for MedCOI network users primarily rests on 1 SOMDG IM/IT support contractors. There are about 450 users in the network. A new electronic health record (EHR), MHS GENESIS, is currently being deployed as is Office 365.

43 PWS What equipment are they using on their networks?

Windows 10 end-user devices, printers, VoIP phones, medical equipment, dental servers, electronic faxing, pharmacy servers and storage, and a unified call manager.

44 PWS 4.9 How many positions are currently filled on the project? Will the existing incumbent employee information be shared with the awardee? All positions are filled currently, yes

45 RFQ 5.5

Will CCPAR evaluation or recent evaluations of comparable content be accepted in lieu of the Questionnaire? See pg 5 Combo para 5.5

46 RFQ 8

Will the government consider beginning the evaluation for past performance with those vendors receiving satisfactory confidence rating versus beginning the evaluation with those vendors receiving substantial confidence rating? See pg 14 Combo para 8.0 Evaluation Process

47 RFQ 5.2.2

For the Past Performance Factors, can the government provide more details on what constitutes a Substantial Confidence rating? (i.e.

Number of users/number of network devices that contractor has successfully managed) Please see pg 12 Combo para 5.2.2 Relevancy Assessment

48 PWS 4.3.1

Since the government says that charges cannot be billable for the required project manager how does the business recoup the expense for this vendor expense? At the discretion of the contractor

49 PWS 1.4.5

1.4.5 Information System Security Support

1. Which tool(s) are being utilized to perform the Vulnerability Assessment?

2. Which vendors are used for the security products?

3. Do you currently have a security/cyber awareness system in place?

4. Which monitoring tools are currently being utilized to detect intrusions?

5. Do you currently have an Incident Response Plan (IRP)?

1. Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), & Enterprise Mission Assurance Support Service (eMASS)

2. McAFee

3. Yes, all users must take annual cyber awareness training to gain/maintain network access.

4. HBSS & Firewall.

5. The requirement for the IRP is satisfied by the procedures outlined in the COOP.

50 PWS 1.4.6

1.4.6 Disaster Recovery, Medical Continuity of Operations and Contingency Planning

1. Do you currently have Disaster Recovery Plan (DRP) / Contingency of Operations Plan (COOP) procedures? In order to create DRP and COOP, procedures must be in place.

(Updated Roles, Responsibilities and POCs must be listed)

2. Where is your off-site COOP located?

3. Who is responsible for creating After Action Report (AAR)?

1. Yes, the Medical Information Systems flight and clinical flights/sections have developed their own COOPs.

2. Backup servers are stored in MHS Application Access Gateway (MAAG) sties dispersed throughout the country.

3. The site CIO is responsible for drafting AARs.

51 PWS 1.4.10

1.4.10 Cybersecurity Support

1. Has the network received accreditation (ATO/ATC)?

2. What are you currently using as your RMF repository (eMASS/Xacta)?

3. Which standards are currently being followed for STIGs?

4. Have your Security Policies/Plans been developed?

5. Do you currently have an updated HW/SW List?

6. Do you have a current PPSM? If not, last time one was submitted?

Will be answered at a later time

52 RFQ 2.1, 5.3, 5.5

Can the government clarify the minimum number of past performance references required and the maximum number of references allowed? See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

53 RFQ 5.3

Would the government consider removing the need for offerors to provide "Services/Number and type of healthcare workers(s) provided" based on lack of relevance for the Information Management/Information Technology requirements specified in the PWS? See correction, pg 4 Combo para 5.3

54 Quote Sheet Att 3 Can the government confirm that the offeror does not need to include "Option to Extend Services" cost on Attachment 3 - Quote Sheet since the government will calculate that cost based on formula described in referenced section/page number? see pg 9 Combo para 3.4.1

55 RFQ 2.1 What are the formatting instructions regarding font size for text, tables, graphics; margin sizing, etc.? See addition to pg 2 Combo para 2.1.

56 RFQ 12-Nov Should offerors submit FAR 52.212-3 and FAR 52.204-24 information in a separate standalone document, or in the cover sheet of one of the other volumes? separate standalone document, see pg 15 Combo para 11-12

57 RFQ 12

Should offerors submit the vendor information at the bottom of page 14 as a separate standalone document, or in the cover sheet of one of the other volumes? Cover sheet, see correction to pg 15 Combo para 12

58 PWS 4.3, 47 Is the government willing to sponsor the company to obtain "Secret" clearance? No, the contractor shall have a facility clearance prior to proposal

59 PWS 4.3, 47 If the answer to question 1 above is no, is it ok if the subcontracting company holds the "Secret" clearance?

The prime contractor for a classified procurement must have a valid FCL at the highest level of classified information involved in the contract, even if a subcontractor will perform all classified activity.

60 RFQ 5.2.2

Will the government accept similar past performances (Ex: past performances from an Operations Medical Contract, or Medical IT Contract)? See pg 13 Combo para 5.2.2

61 RFQ 5.2.5 Will the government accept past performance if the subcontractor is an 8(a) company from their sister subsidiary? see pg 14 Combo para 5.2.5 62 General Is there an incumbent currently providing services? Yes

63 General If so, who is the incumbent and what is the current contract number?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

64 RFQ 5.2.2

Would the government consider a contract to be very relevant / relevant if we do not meet the specific labor category requirements but do meet the size, scope, and magnitude? We ask the government please consider this request. See pg 13 Combo para 5.2.2

65 RFQ 5.2.5 Will the government consider personal past performance from the company's leadership? (Ex: Veteran with active duty experience) see pg 14 Combo para 5.2.5 66 General Is there a maximum price offerors should consider when calculating cost? At the discretion of the contractor

67 General Who is the incumbent? Please provide the contract number.

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

68 PWS Att 1 Please confirm data provided is an accurate representation of historical and anticipated work data, man hours, users, and devices. Confirm

69 RFQ 5.5, 5.6

Past Performance requirements are stated as a maximum of 3 references @ 3 pgs per (9 total pages) yet also as 5 references @ 3 pgs per (15 total) in Section 5.5 and elsewhere. And, Section 5.6.1 limits teaming references to 10 total but doesn’t state a page limit. Please clarify maximum number of references, page maximum per reference, and total volume page count. See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

70 General Who is the incumbent?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

71 General What is the incumbent contract number?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

72 PWS 4.3, 47 Is a secret Facility Clearance required at time of submission, if required will the agency sponsor the WOSB? No, the contractor shall have a facility clearance prior to proposal 73 RFQ 5.5 If the Offeror can claim past performance, would the Government allow Offerors to submit CPARs in lieu of PPQs? See pg 5 Combo para 5.5

74 RFQ 2.1, 5.5, 5.6.1

Can the Government please clarify the page and reference requirements for Volume III Past Performance? Based on the following requirements, it is unclear whether Offerors are required to submit three (3) References, or five (5) references, and the associated page limitations. The solicitation documents state the following: See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

75 RFQ 2.1

Can the Government please clarify the page requirements and limitations for Volume II – Technical? The requirements state the following: Specifically, is it the Government’s intent for Volume II to be limited to 15 pages in total (Technical + Subfactor 1 Management Plan + Subfactor II Quality Control Plan); or Is it the Government’s intent for Volume II to be limited to 30 pages in total (Technical + Subfactor 1 Management Plan + Subfactor II Quality Control Plan)?

see pg 3 Combo para 2.1

76 RFQ 2.1 Can the Government please clarify Font requirements? See addition to pg 2 Combo para 2.1.

77 PWS 4.3, 47 Should all personnel possess security clearance prior to the contract award or prior to handling classified information? contractor and personnel shall have a facility clearance prior to proposal 78 General Is remote working an option of contract employees? No

79 PWS 4.9 Can they have 5 years of experience in other federal agencies?

Yes, the 5-years of experience can be through government (federal/state) and civilian employment

80 General

Can the Government please clarify whether resumes are required for all proposed personnel or for only key personnel and whether resumes are included in page limit or not

Resumes are not required 81 WD Can the Government please clarify whether SCA is applicable or not? No, Att 2 Wage Determination and FAR 52.222-41 were removed

82 PPQ Att 4 The PDF Past Performance Questionnaire provided with the solicitation is not editable Q. Would the government please provide a *.docx version? Yes. See Attachment 4 Version 2 - Past Performance Questionnaire – Word

PWS Request a list of the network equipment used in each heterogeneous, multi-tiered campus network. Please provide manufacturer, software rev currently used and planned end of life and end of service of each devise.

We manage 31 servers, 28 network infrastructure wired device, 54 WAPS across a 7 buildings.

Server - Microsoft Windows Server 2016 Server Application -SQL 17

Network Switch – Brocade – Stackable ICX7750-48F Network Switch – Brocade – Stackable ICX7450-24-HPOE Network Switch – Brocade – Stackable ICX7450-48-HPOE Network Switch – Brocade – Stackable ICX7450-48 Network Switch – Brocade – Stackable ICX7150-C12-POE Network Switch – Cisco – C9300-24T Network Switch – Cisco – WS-C4500X-16 Network Router – Cisco – ISR4451-X/K9 Wireless Controller – Aruba – Aruba705-US Wireless Access Point – Aruba – Aruba225 Wireless Access Point – Aruba325 Firewall – PaloAlto Networks – PA-3060

84 PWS Request a diagram of the metropolitan area network sites and connectivity to each location and devise. A diagram would be consider either FOUO or CUI

General

Can you provide the name of the incumbent?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

86 General Is this contract a recompete? Yes

87 PWS Provide details on specific requirements to be provided during training support.

During training support, basic computer usage principles and SOPs are to be provided.

Examples include loading new CAC certificates, changes specific to updates, printer, and VoIP operations.

88 PWS Provide details on current centralized technical assistance service that supports problem resolution and distributes general information

The Defense Health Agency operates using tiered levels of support. Tier 1 refers to the Global Service Center that handles low-level issues that can be resolved by allowing GSC technicians to remote into the users’ computers. Tier 2 refers to the on-site touch labor that will be supported by contracted IM/IT support staff. Tier 3 refers to support provided at the enterprise levels and handle issues that cannot be resolved at the Tier 1 and 2 levels.

89 PWS Provide annual quantities by level of services delivered through the current help desk. See Combo pg 21-22 Att 1 90 PWS Provide current software used to perform network-based detection of viruses and unauthorized software. HBSS, McAfee, and Firewall 91 PWS Provide the current software package used for system penetration analysis System Penetration Testing is handled/outsourced by DHA

92 PWS Provide details on a standard software image that is consistent across all locations?

SDC is provided and maintained by DHA. The current image OS being used is Win10 20H2 Operating System (OS).

General

Is there an incumbent for any of the specific work streams identified in the PWS?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

General

Please provide the incumbent contract # and contract value The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

95 General Is the current contract for the same number of FTEs as indicated in the PWS? Yes 96 General Are the positions indicated in the PWS currently filled or are there any vacancies? Filled 97 RFQ 2.0 What are the font, margin and other formatting requirements for this response? See addition to pg 2 Combo para 2.1.

98 RFQ 2.0 What are the font requirements for call-out boxes, tables, figures, etc.? See addition to pg 2 Combo para 2.1.

99 RFQ 2.1 and 5.1

Section 2.1 indicates "Volume III – Past Performance: 15 Page Limit Total (3 pages per reference)" and Section 5.1 indicates " and Section 5.1 indicates "Any past performance references in excess of the first five (3) submitted will not be evaluated. Information on each contract is limited to no more than 3 pages per contract listed and fifteen (15) pages total for Volume III. Submit one (1) copy."

Please confirm if the allowed past performances is 3 or 5. See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

100 RFQ 2.1 and 5.1

"Section 2.1 indicates ""Volume III – Past Performance: 15 Page Limit Total (3 pages per reference)"" and Section 5.1 indicates "" and Section 5.1 indicates ""Any past performance references in excess of the first five (3) submitted will not be evaluated. Information on each contract is limited to no more than 3 pages per contract listed and fifteen (15) pages total for Volume III. Submit one (1) copy."" If the maximum past performance submissions is 3, please confirm if it is 3 pages or 5 pages per reference? If it is 3 pages per reference (9 pages), then please confirm the Offeror can use the remaining 6 pages for Executive Summary or Introduction? See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

101 RFQ

4.0 Volume II

Technical If there are vacancies, how long have the vacant positions been empty and unfilled? There are no vacancies

102 RFQ 5.1

Section 5.1 states "5.1. Submit a list of no more than three (3) recent and relevant contracts performed for Federal agencies or commercial customers as a prime contractor that demonstrates the ability to successfully perform the scope and breadth of the requirements as described in the PWS for this solicitation."

Will the Government accept past performance in which the Offeror performed as a subcontractor if relevant size, magnitude and scope? See pg 12-13 Combo para 5.2.2

103 RFQ 5.3

Section 5.3 states "c) Services/ Number and type of healthcare worker(s) provided" Please clarify the Government intended to list 'healthcare worker(s)' or should this be 'IT professionals' ? See correction, pg 4 Combo para 5.3

104 RFQ 5.3

Section 5.3 states "c) Services/ Number and type of healthcare worker(s) provided" Please clarify the Government intended to list 'healthcare worker(s)' please provide additional clarification on the requirement for healthcare worker(s). See correction, pg 4 Combo para 5.3

105 RFQ 5.3

Section 5.3 states "d) Name and address of customer or Government agency" Please confirm the Government would like place of performance address?

The name and address of customer or government agency where the contractor performed recent/relevant contract

106 RFQ 5.3

Section 5.3 states "h) Comments regarding compliance with contract terms and conditions." If the page limit per past performance reference is 3 pages, this will be insufficent space to comment on compliance with contract terms and conditions depending on what is required. Can the Government please provide additional details and specifics on what this response should entail? See pg 4 Combo para 5.3

107 RFQ 5.5.1

Section 5.5.1 states "5.5.1. Offerors shall track the questionnaires and ensure that the individuals below receive them by the RFQ due date."

Can the Government allow a 2 week grace period past the RFQ due date? It is difficult for the contractor on occasion to direct the Government to submit PPQs before the RFQ due date despite our repeat requests. See pg 1 Combo and Attachment 4 PPQ

108 RFQ 5.6

Can the Goverment complete the last sentence "If this is a first time joint effort, each party to the teaming agreement must provide information on all relevant contracts as specified in paragraph" see correction to pg 6 Combo para 5.6

109 RFQ 5.6.1

5.6.1 states "The maximum number of references combined shall not exceed 10 total." Is this in regards to past performance references? in which case is the requirement for 3, 5 or 10 references? If it is not past performance references, please clarify what the Governemnt is requesting in Section 5.6.1 See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

110 RFQ 5.6

What is meant by the requirement to provide complete information as to relevant and recent past performance information on previous teaming agreements? see pg 6 Combo para 5.6

111 RFQ 5.6

Would the teaming agreement requirement be met if the agreement includes language stating that 1) each party agrees to share complete information on their relevant and recent past performance with each other and 2) stating that the Government is authorized to disclose information on the subcontractor’s past performance to the prime offeror? see pg 6 Combo para 5.6

112 RFQ 5.6.1

Does the Government want 3 past performances overall or does the requirement become 6 if the prime offeror has a subcontractor as a teaming partner? In other words, is the expectation that offerors will submit 3 references from the prime offeror and 3 additional references from its subcontractor(s) up to a maximum of 10. See pg 2,4,5 Combo para 2.1, para 5.3, para 5.5.

113 RFQ 1.1 and 2.0

1.1 States "Best Value approach", and also states "This Performance Price Tradeoff approach will include an integrated assessment where technical and past performance, when combined, are significantly more important than price."

However in Section 2.0, Price is listed as Factor 1 which indicates Price is more important than technical and past performance. Please confirm if Price is indeed Factor 1, therefore techical and past performance when combined are less important than price. see pg 8 para 1.1 and pg 9 para 2.0

114 RFQ 3.1

3.1 states " Completeness. The Government will review the Price proposal for completeness and compliance with the RFP.", however the Pricing volume is indicated to be Attachment 3 Quote sheet. Will the Government allow a pricing volume to provide the details and evidence on how Offeror's quote is "complete, fair and reasonable, and no unbalanced pricing exist." per 1st paragraph of Section 3.0? See pg 9 Combo para 3.1, 3.2, 3.3

115 RFQ 4.0

4.1.1. Acceptable: Proposal meets the requirements of the solicitation.

4.1.2. Unacceptable: Proposal does not meet the requirements of the solicitation.

These paragraphs indicate the Technical volume will be evaluated on a pass/fail basis only. Can the Government clarify the reason for the SubFactors indicating importance of evaluation if the technical section is truly a pass/fail basis? See pg 10 Combo para 4.0

116 RFQ 4.3.1

Does the Government want offerors to “provide” the quality control and corrective action procedures or “describe” the procedures? If they are to be provided, would the Government allow them to be submitted as an Appendix outside the page count? See pg 3 Combo para 4.0 Quality Control Plan.

117 RFQ 4.3.2 Would the Government allow the detailed schedule of inspections to be submitted as an Appendix outside the page count? No, see pg 4 Combo section 4.0 Volume II - Technical

118 RFQ 8.0

Section 8.0 states "8.0. EVALUATION PROCESS All offerors will be ranked in order of price. The lowest priced, responsive, technically acceptable, offer shall be evaluated for past performance. If the lowest priced technically acceptable offer is judged to have a Substantial Confidence rating, that offer represents the best value for the government and the evaluation process stops at this point. Award shall be made to that offeror without further consideration to any other offers."

This section conflices with Section 1.0 (Basis for Contract Award) and 2.0 (Evaluation Factors).

Please advise if this is a lowest price technically acceptable contract award?

This is a Best Value acquisition. Paragraph 8.0 outlines the basic overview of the evaluation process for how the selection will be made. The Confidence Assessment rating is included in this process, and that is not part of LPTA acquisitions.

119 PWS 1.4.4.8

Can the Government provide the OS version, and application/software technology stack which supports the Digital Dental Radiology (DDR), PharmAssist, IMPAX Digital Radiology, ASIMS, DMLSS, AudioCare, DOEHRS, T-Metrics, etc.

Those are Programs of Record. They are managed by the programs office. We only scan them for our own knowledge and then push any "critical" Microsoft Updates. For anything else, we call the program office and put a ticket in with them.

120 PWS 1.4.4.8

Can the Government provide the server type/model which supports the the Digital Dental Radiology (DDR), PharmAssist, IMPAX Digital Radiology, ASIMS, DMLSS, AudioCare, DOEHRS, T-Metrics, etc.

Those are Programs of Record. They are managed by the programs office. We only scan them for our own knowledge and then push any "critical" Microsoft Updates. For anything else, we call the program office and put a ticket in with them.

121 PWS 4.3.1

States "4.3.1 The Contractor shall provide a Program Manager who shall be overall responsible for contract performance. The Program Manager shall be available via telephone within 30 minutes to address government concerns. The Program Manager does not need to be assigned to the worksite and shall not be directly billable to the contract."

Can the Government update this to be "within 1 hour"? if the PM is in a meeting, sometimes it's difficult to break out. See Combo 4.3.1

122 PWS 4.5

States: "4.5 Hours of Work. Normal duty hours are Monday through Friday, 0700 to 1700 hours, based on the projected instruction schedule, except for federal holidays. Contractors are not to work more than 80 hours per two-week pay period."

Can the Government confirm there are no after hours or weekend support requirements? There are no routine or regular weekend or after-hour support requirement

123 PWS 4.5

If the Contractor personnel are to work during normal hours, can the Government confirm the tasks in Section 1.4 which indicate operational and maintenance tasks which might require configuration or upgrades are also scheduled for normal business hours? If not, will the Contractor have the flexiblity to compensate hours with 'comp time' to accomodate after hours work/weekend work This is a firm fixed price contract, not an hourly contract.

124 PWS 4.9.1 4.9.1 System Administrator - how many years of experience are these personnel expected to have? IAT Level II – 3 Years Work Experience

125 PWS

Graph 1.0 Table 1.0

Can the Government confirm the Graphic 1.0 and Table 1.0 depicts the full level of work orders? i.e. is there any undocumented percentage of walk-up support requests?

Graphic 1.0 depicts the majority of work orders fulfilled. Work order requests for walk-in support are created on the back-end to ensure documentation of service provided.

126 RFQ 5.3 By healthcare, does the Government mean health IT professionals or the number of healthcare end-users supported? See correction, pg 4 Combo para 5.3 127 PWS 4.3.1 How will the contractor bill for the PM hours that directly support the program? This is a firm fixed price contract 128 PWS 4.9.1 - 4.9.3 Are these positions identified as Key Positions? Are resumes required? Resumes are not required

129 General Is there an incumbent contractor currently performing the Medical IM & IT Services? If so can you please share the contractor name and contract #.

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

130 General If there is no incumbent, who is currently performing the Medical IM & IT Services?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

131 PWS Att 1 Is the Historical Work Data for May 20 – May 21 on Table 1 consisted with pre-covid volume? Yes

132 PWS 4.9

Are there currently 3 System Administrators, 1 Network Administrator and 1 Cybersecurity Specialist supporting the requirement full time? If not what is the current LOE? Yes

133 General Is the current support provided remotely? No

134 General Can the Government please provide the incumbent contract number?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

135 PWS 4.9 Are there any differences in estimated workload/FTE requirements from the current contract to the one being proposed? See Combo pg 21-22 Att 1 136 General Is this contract subject to the Service Contract Labor Standards? The labor categories for this contract are typically exempt. No, Att 2 Wage Determination and FAR 52.222-41 were removed

137 RFQ 5.5

As offerors without past performance would be unable to receive a CPARS, we interpret this requirement to mean offerors may submit CPARS in lieu of Attachment 4 PPQ. Could the Government please confirm this is the correct interpretation? See pg 5 Combo para 5.5

138 General Will this IDIQ contract use the SBEAS vehicle? No, this is a purchase order, firm fixed price contract

139 General Is there an incumbent performing the services for the above solicitation? If yes, can you please provide me with the award information, including name of incumbent and value and duration of award?

The incumbent is AlliantCorps, LLC. The contract number is GS06F0602Z- H9222217F0054.

140 PWS How many personnel are expected to fill the requirements of this solicitation? see PWS pg 18 4.9, pg 22 Att 1 Table 2 141 PWS What is the total amount of annual hours expected for this contract? See PWS pg 22 Att 1 Table 2 142 General Are resumes required to be submitted with proposal? No