FA4407-12-R-0009_PWS_17_Sep_12.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY/DRY-CLEANING SERVICE

(Revised 17 Sep 12)

1.1. SCOPE OF WORK. The contractor shall provide all personnel, equipment, materials, supervision, and other items and services necessary to perform laundry and dry cleaning services for Scott AFB as defined in this Performance Work Statement (PWS) and Service Delivery Summary on Page 9. The contractor shall perform to the standards in this contract. Contractor tasks include, but are not limited to, the following:

1.2. PERSONNEL:

1.2.1. Contract Manager. The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

1.2.1.1. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.2.1.2. The contract manager or alternate shall be available during normal duty hours within 3 hours to meet on the installation with government personnel (designated by the contracting officer) to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 12 hours.

1.2.1.3. The contract manager, alternate(s), and supervisors shall be qualified to perform this contract, they shall be able to read, write, speak, and understand English.

1.2.2 Contractor Employees. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

1.2.2.1. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees. Cleanliness or sanitation standards should be established for personnel and clothing.

1.2.2.2. The contractor shall not employ any person who is an employee of the US government if employing that person would create a conflict of interest.

Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DOD 5500-7, Joint Ethics Regulations.

The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64,106, Air Force Industrial Labor Relations Activities.

1.2.2.3. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.3. Security Requirements. The contractor shall apply for base access passes within 7 days after award of the contract.

1.2.3.1. The contractor, and as applicable, the subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the installation and its population. Nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. Leads check will verify if a person is wanted by local, state, or federal agencies. All contractor or subcontractor personnel must consent to the LEADS background check. Contractor or subcontractor personnel who do not consent to a LEADS check will be denied access to the installation. Information required for a LEADS check include: full name, driver’s license number, and/or social security number, date of birth of the person entering installation and completion of a background check questionnaire.

Contractors shall ensure their employees and those of their subcontractors have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The Contractor shall not be entitled to any compensation for the delays or expenses associated with complying with provisions of this clause.

Furthermore, nothing in this clause shall excuse the Contractor from proceeding with the contract as required

1.2.4. Vehicle Operators. . The contractor shall make sure employees have current and valid professional certifications before starting work under this contract. Operators of contractor vehicles shall possess a valid commercial driver's license for the category of vehicle operated. (A COMMERCIAL DRIVERS LICENSE and/or CDL as required.) They shall comply with installation rules and regulations for motor vehicle use.

1.2.5. The use of alcoholic beverages or illegal drugs by contractor personnel while on duty is strictly forbidden. The contractor shall immediately remove any employee who is under the influence of alcohol or drugs.

1.2.6. Removal of Contractor Employees. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

1.3. QUALITY CONTROL:

1.3.1. The contractor shall provide a Quality Control Plan that ensures services are performed in accordance with commonly accepted practices for the laundry and dry cleaning services. The contractor shall develop and implement procedures to identify and prevent errors in services from occurring/reoccurring.

At a minimum the contractor shall develop a quality control procedure that addresses the areas as stated in the Service Summary. The contracting officer will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications and obtain acceptance of the plan by the contracting officer before the contract start date. Proposed changes to the plan must also have contracting officer approval.

1.3.2.1 Facility. The contractor facility shall be equipped with industrial size washers and dryers, and a ventilation system to prevent the dissemination of contaminates. The ventilation system should include adequate intake filtration, exchange rate and exhaust in accordance with local, state, city, or federal environmental requirements.

1.3.2.2. Contractor Furnished Items and Service. The contractor shall furnish all linens, blankets and carts needed to perform this contract. A par of 4 changes of linens is to be established: one on the bed, linen on shelf for use, one in transport for cleaning, and one in the process of being cleaned.

ITEM QTY UNIT

QUEEN BLANKETS 1740 EA

TWIN BLANKETS 1360 EA

HAND TOWEL 377 DZ

WASH CLOTHS 377 DZ

BATH TOWELS 377 DZ

BATH MAT 320 DZ

QUEEN SHEETS FITTED 145 DZ

QUEEN SHEETS FLAT 145 DZ

KING SHEETS FLAT 24 EA

KING SHEETS FITTED 24 EA

TWIN SHEETS FLAT 113 DZ

TWIN SHEETS FITTED 113 DZ

PILLOW PROTECTOR 552 DZ

PILLOW CASE 552 DZ

MATTRESS PADS QUEEN 145 DZ

MATTRESS PADS TWIN 145 DZ

1.3.2.3. A description of the records to be kept to document inspections and corrective or preventive actions taken.

1.3.3. The records of inspections shall be kept on-site and made available to the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

1.4. QUALITY ASSURANCE: A linen inventory, by either spot checking or Complete physical inventory, may be conducted on a scheduled or unscheduled basis by the COR (Contract Officer Representative). Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract manager or representative at the site to initial the observation. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the contracting officer as a result of surveillance will be according to the terms of this contract.

1.5 Laundry Carts. The contractor shall furnish enough carts necessary to hold and transport laundry and dry-cleaning articles in accordance with packaging requirements.

1.5.1. Vehicle Interior and Containers. Soiled items and clean items will not be transported at the same time. All clean items are to be protected from contamination and soiled items during transit. After transporting dirty/soiled and contaminated laundry, the vehicle interior will be cleaned and sanitized in accordance with OSHA.

The clean article containers shall also be sanitized before loading with clean items. Contaminated laundry will be given to the contractor in easily identifiable carts. The contractor is responsible for the proper handling of contaminated laundry, in accordance with standard commercial infectious control procedures.

1.6. HOURS OF OPERATION:

1.6.1. Pick up/Delivery. Pick up dirty/wet laundry from the north inside hallway of building 1513. Deliver clean laundry to the same location. The contractor shall furnish enough carts necessary to hold and transport laundry and dry-cleaning articles in accordance with packaging requirements. The contractor shall provide the delivery tickets and furnish the government the original and one copy. Quantities delivered must be 98 percent of items picked up plus all IOUs from previous deliveries. Contractor must provide IOU for items not delivered on schedule. All IOUs have a 24-hour turnover. The following specifies the days of the week, time of day, and location of each pick-up and delivery to be accomplished:

Tues, Thurs, Sat. Pickup and Delivery Between 8:00 AM and 10:00 AM Sunday No Pick up or Delivery

1.6.1.1. Holidays The Contractor shall pick up and deliver at building 1513 on the day and time specified below, excluding Federal Holidays. Articles picked up must be returned the next scheduled pick up day.

If a scheduled pick up or delivery is on an observed Federal Holiday, service will be performed on the next workday, (e.g.., if a holiday falls on Monday, service will be performed on Tuesday). (The only exception is Thanksgiving, in which case pick-up and delivery will occur on the preceding Wednesday.) The following Federal Holidays are observed at Scott AFB:

New Year's Day 1 January Martin Luther King’s Birthday 3rd Monday in January Presidents' Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4th of July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans' Day 11th November Thanksgiving Day 4th Thursday in November Christmas Day 25th December

1.6.2 Contingency Plan: In the event base security levels inhibit the unrestricted delivery of linens, Scott Inn Lodging will contact base security to allow for their (linen) delivery. In the event base security restricts all off-base traffic from entering the base, the Scott Inn Lodging will coordinate with the contractor for the exchange of dirty and clean linens at a location close to Scott Air Force Base as practical and of mutual agreement between the two parties. The contractor will continue to provide service until notified by Scott Inn Lodging or termination of contract. The point of contact for contingency planning for the contractor at Scott Inn Lodging is the Supply Supervisor, telephone number (618) 256-4313, ext. 2404.

1.6.2.1 DESCRIPTION OF SERVICES. Compliance with all certification or labeling requirements for local health regulations is the responsibility of the Contractor.

The contractor shall provide all items necessary to provide LAUNDRY AND DRY CLEANING SERVICES for the Scott Inn Lodging at Scott AFB in accordance with all International Fabricare Institute, American Institute of Laundering, Institute of Launderers, Wash. D. C. Standard Commercial Practices, as set forth in this Performance Work Statement.

1.6.2.2. SPECIFIC FUNCTIONS. Contractor shall furnish a daily description sheet recording the pickup and delivery date for all items returned. The contractor will provide stain removal treatment for those items the contractor or Air Force has identified as those with hard to remove stains. If a delivery is short, all items will be delivered on the next delivery and shall be in a separate container marked short to include day items were to be delivered. The delivery ticket must include:

Name, Address and Phone number of the contractor Delivery Date and Ticket number

Billing Contract Number and Location Description of item and number of pieces delivered

Delivered finished articles shall conform to the general accepted industry standards of quality of cleanliness, finish and appearance (dry, free of lint, odor, spots, stains, or wrinkles). All work performed shall be done under sanitary conditions. Items shall be free from bacteria, and other microorganisms, including pathogens or disease producing organisms. Any items found to not meet the standard of this contract will be refinished at no additional cost to the Government. A 24-hour turnaround time is required.

1.6.2.3. Surge requirements beyond the capability of the contractor may be augmented by the government, at the government's option, when the Government perceives that mission accomplishment is endangered.

1.6.3. Packaging. Package laundry and dry cleaning. All items will be separated by size and packed and finished as indicated in Para. 1.7. All articles will be returned to the central pickup point Para. 1.6.1, clean, dry, and free of lint, odor, spots, and stains. Linen items will be pressed and free of wrinkles.

1.7. Packing and Finish

Supplies / Services Packaging Method of finish (legend below)

Bedspreads - quilted Packed in 1s DC,F,S Blanket Packed in 1s W,F,S Pad, Mattress Packed in 1s W,F,S Pillowcase(slips) Packed in 50s W,F,S Pillowcase covers Packed in 50s W,F,S Sheet, Fitted Packed in 10s W,F,S Sheet Flat Packed in 10s W,F,S Towel, Bath Packed in 10s W,F,S Towel, Hand Packed in 20s W,F,S Towel, Washcloth Packed in 25s W,F,S Towel, Bathmat Packed in 10s W,F,S

B Return in plastic bag

D Tumble - dry DC Dry clean F Fold S Shrink wrap W Wash

NOTE: Air Force standards require that all sheets and pillow cases are to be White Polyester/Cotton materials of 180 thread count. Materials shall be washed, dried and pressed in such a manner as to prevent wrinkles and fabric shrinkage. If chlorine bleach is used it must be done without causing discoloration of fabric. Single, double, and queen size mattress pads will be sorted and folded in an acceptable manner. Blankets shall also be white in color and match beds that they will be used for; i.e. twins, fulls, queens and king size beds.

NOTE: Some items common to all types such as sheets, pillowcases etc. are made with Polyester/Cotton material. Polyester/cotton material shall be washed, dried and pressed in such a manner as to prevent wrinkles and shrinking of fabric. If chlorine bleach is used it must be done without causing yellowing of the fabric.

1.7.1. Unserviceable Articles. Scott Inn Lodging will never send unserviceable articles to be laundered or dry-cleaned. Contractor shall not return all items that become “UNSERVICEABLE ARTICLES” to the Government after laundering or dry cleaning; examples to include rips, tears, yellowing, stains, etc.

1.7.2. Washroom Test. The Contractor shall obtain Washroom Test Services from an approved laboratory. Once each quarter, perform washroom tests for tensile strength and whiteness retention, in accordance with the laboratory instructions.

The test shall be conducted on items picked up at Scott AFB. The Contractor shall provide two copies of the test to the COR, no later than five working days from the date of receipt from the laboratory. The tensile strength is considered acceptable if the tensile strength loss is rated at “satisfactory” or greater. The whiteness is considered acceptable if the whiteness loss is rated “good” or greater. Whenever tensile strength/loss of whiteness retention deficiencies occur, the Contractor shall take corrective actions within five working days and retest.

This process shall be repeated until tensile strength loss and whiteness retention are within prescribed tolerances.

1.8. SERVICE DELIVERY SUMMARY

Performance Objective PWS Para Performance Threshold

Maintain pick up and Delivery schedule

Para 1.6.1 1 or less scheduled times for pick up or delivery svc

Missed Per month Ensure correct quantities

Para 1.6.1 98% of items picked up plus all IOUs from previous deliveries Provide laundry service Para 1.6.2.2 20 or less delivered found not Clean, dry, free of lint, odor, spots Stains or wrinkles

Provide dry cleaning service

Para 1.9 Para 1.6.3

0 defects

Articles properly packaged

Para 1.6.3

1 or less times delivered not packaged properly per month Unserviceable articles Para 1.7.1 0 defects Local Health Requirements

Para 1.6.2.1 0 defects

Perform whiteness retention

Para 1.7.2 No later than 5 working days after

And tensile strength test The results are received

1.9 Draperies. Items must be resized to original size after cleaning. The contractor has the authority to recommend to the contracting office, whether the textile or fabric can be brought back to the original size.