6_PWS_MAINTENANCE_FOR_GSL_INTELLICAB_2019.pdf

PERFORMANCE WORK STATEMENT (PWS) MAINTENANCE AND AUTO

NOTIFICATION SERVICES FOR GSL INTELLICAB SYSTEM

GENERAL: This is a non-personal services contract to provide service visits as necessary to maintain proper system functionality and auto notification services for the GSL IntelliCab Will Call Prescription Management System. The place of performance will be 271 Fort Richardson Ave. Bldg. 1001, Rm 360, and Goodfellow AFB TX 76908.

Estimated Periods of Performance Base Year (1 Aug 19 – 31 Jul 20) Option Yr. 1 (1 Aug 20 – 31 Jul 21) Option Yr. 2 (1 Aug 21 – 31 Jul 22) Option Yr. 3 (1 Aug 22 – 31 Jul 23) Option Yr 4 (1 Aug 23 – 31 Jul 24)

1. SCOPE OF WORK: If the equipment is defective in workmanship or materials, or if the software fails to operate in accordance with the contractor’s technical specifications, the contractor will repair or replace, at its option, defective parts, software, or the equipment. This warranty will be void if the equipment or software have been installed or modified, other than as authorized in writing by the contractor. The contractor will not warrant that the equipment and/or software will meet the specifications of Government or that operation of the equipment and/or software will be uninterrupted or error free.

The contractor will provide Auto Notify functional capability setup in the form of a phone call, text message, and/or email message for patient medications that have been filled by the Pharmacy and are ready for patient retrieval.

2. SUPPORT PROVIDED:

(a) SOFTWARE UPDATES: The contractor shall provide, at no additional cost, one or more new versions of the software that are issued to enhance its existing functionality (“updates”). The contractor will perform necessary actions to ensure that software is updated properly.

(b) TELEPHONE SUPPORT: The contractor shall provide the Government access to its help desk which can be called all days and all hours (24 X 7) to obtain support. Government may allow the contractor to furnish support and collect information regarding the equipment and software; Government may assist and/or permit the contractor to transfer electronic data to and from the equipment at any time.

(c) SERVICE: Maintenance: The contractor shall perform the service necessary to keep the equipment and software in good working order at Government site, subject to the provisions covered under Misuse of Equipment below. If the equipment or software becomes disabled, Government will promptly notify the contractor of the disability and any known cause.

Government may assist the contractor in performing diagnosis and correction of problems via telephone and/or remote communications interface such as Internet VPN. If remote diagnosis so indicates, the contractor will use good faith efforts to respond to on-site service needs within 24 hours. Government will provide the contractor access to the equipment from 0730-1630 hours

Monday through Friday, excluding government recognized holidays, to perform necessary service, including preventive maintenance. Service includes adjustments and replacement or repair of parts and/or software as the contractor deems necessary. Replacement parts may be remanufactured, equivalent to new in performance, and are furnished on an exchange basis. Parts and on-site labor, including travel are provided at no additional cost, except as provided below.

Auto Notification Services: The contractor will shall provide the setup/activation of the auto notification module of the GSL IntelliCab Will Call Prescription Management System. The contractor shall provide setup of 3 types of notifications: Rx Ready, Rx Reminder, and Rx Warning, all of which are setup of by the contractor during activation. The contractor shall provide the government with 2 hard copies and 1 electronic copy of the user manuals upon activation. The contractor shall perform testing of the notification system, provide training with government personnel, and initiate go-live/activation services remotely. If the government requests on-site training and go-live activation/services, the government will incur an additional charge.

(d) DAY OF SERVICE CALL: The contractor’s representative shall check in/check out with Biomedical Maintenance personnel. The contractor shall report to the Flight Chief or Non- Commissioned Officer in Charge (NCOIC), Pharmacy Service, or his/her designated representative prior to and upon completion of any service performed. On the day services are completed, the contractor’s service technician shall prepare and initial, legible service report and present it to the Flight Chief or NCOIC, Biomedical Maintenance, or his/her designated representative for signature. This report will include the following information:

(1) Services performed

(2) What systems or components failed (reason for call?)

(3) Start date/time

(4) Completion date/time

(5) Name of service technician

(6) Part numbers, quantities, and prices of replaced parts

In the event that all the necessary information is not available to the service technician at the time of completion of service, the initial service report shall include all information available.

Within 3 days of completion of the service, the contractor shall provide/e-mail the remainder of the required information to, Flight Chief or NCOIC of:

Biomedical Maintenance

BLDG 1001 RM 349

Goodfellow AFB San Angelo, TX 76908

(325) 654-3069 usaf.goodfellow.17-mdg.mbx.17-mdg-sgsm-logistics@mail.mil

The contractor may supply some equipment provided by original equipment manufacture’s (OEM). As such these items are covered by the manufactures warranty including any extended warranty purchased by the contractor Solutions on the Government’s behalf. The contractor will assist as needed with OEM warranty repairs and/or system recovery if replacement parts are supplied under the OEM warranty.

(e) GOVERNMENT FURNISHED PROPERTY: The government shall provide installation ready site per approved layout; provide installation ready Information Technology (IT) environment per approved IT Checklist and installation network diagram; provide on-site IT and operations resource during install, training, and turnover of the system; provide prescription label bar code suitable for scanning per GSL’s specifications; and provide all desktop workstations compatible with operating GSL’s Will Call application.

(f) MISUSE OF EQUIPMENT OR SOFTWARE; DAMAGE: The government shall not install or make any modifications, repairs or adjustments to the Equipment or Software without the prior written consent of GSL. The equipment or software may require service or repair due to several mishaps. Mishaps include misuse or damage of equipment, excessive temperature or humidity, electrical power failure or fluctuation, vandalism, computer virus, negligence or others (including employees of government), unauthorized repair, adjustment or installation, the requirements of governmental or regulatory authorities, and/or any other physical, environmental or legal condition outside of the control of GSL. As a result, the contractor shall provide the required service or repair to the extent reasonably practicable, the government may be held responsible for this service or repair, including replacement parts, at the contractor’s standard service and parts rates, plus costs incurred for travel, meals and lodging.

(g) SUBCONTRACTING: The contractor may subcontract any part, or all, of its obligations under this Agreement, provided, however, that any such subcontracting will not relieve the contractor of its obligations or duties to the Government under this Agreement.

(h)USE OF INFORMATION: The Government agrees that the contractor will be permitted to collect information with regard to Government’s use of the equipment during the term of this Agreement, including drug utilization and inventory management information, and retain and use such information as its sole and absolute, property, provided, however, the contractor shall have no right to use any patient or prescriber identifying information.

(i) SAFETY REQUIREMENTS: The contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

(j) SECURITY REQUIREMENTS: The contractor shall be responsible for the security of all patient information.

mailto:usaf.goodfellow.17-mdg.mbx.17-mdg-sgsm-logistics@mail.mil

(1) Neither the contractor nor any of its contract service providers shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

(2) All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the contracting officer or contract administrator.

(3) The contractor shall only conduct business with designated government personnel listed as points of contacts (POCs). Names of authorized personnel shall be provided to the contractor by the government, in writing, and updated as necessary throughout the contract period.

(4) U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports are maintained by the contractor, but remain the property of the U.S. Government. These files/results must be surrendered to the Contracting Officer Representative.

(5) The contractor Verification System (CVS) for the contractor’s at military Facilities

(INCLUDE THIS LANGUAGE IF CONTRACT SERVICE PROVIDERS WILL REQUIRE

ACCESS TO GOVERNMENT SYSTEMS)

(6) The contractor shall comply with Goodfellow AFB Security Forces personal identity verification procedures.

(7) The contractor shall comply with agency personal identity verification procedures in all subcontracts when the sub-contractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

(k) RESPONSIBILITY OF THE CONTRACTOR FOR GOVERNMENT PROPERTY:

The contractor assumes full responsibility for and shall indemnify the Government for any and all loss or damage whatsoever in kind and nature to any and all government property. Including any equipment, supplies, accessories, or parts furnished while in custody and care for storage, repairs, or service to be performed under the terms of this contract. Resulting in whole or part from the negligent act or omissions of the contractor, any sub-contractor or any employee, agent, or representative of the contractor or sub-contractor.

THE CONTRACTING OFFICER MUST BE NOTIFIED BY THE CONTRACTOR PRIOR TO

THE REMOVAL OF ANY GOVERNMENT OWNED PROPERTY FROM GOODFELLOW

AFB, TX. All equipment removed from the installation will be accounted for on a hand receipt with a copy provided to the Contracting Officer.