Attachment 3- Questions and Answers for RFQ- FA302025Q0018.pdf

Questions and Answers for RFQ- FA302025Q0018

1. Can you provide more details on the requested level of support? Are you requesting a help desk that is overseeing and managing the operations of the installation? If so, do you have any records regarding the number of trouble tickets? Customer support is provided as part of the service.

2. Can you provide a list of equipment already installed in Buildings 12423, 12400, and 5254. Starlink High Performance Kits 1/bldg. and WiFi Mesh Routers.

3. For Buildings 663, 881, 5253, 5259, 12401, 12408 and 12409 are you also requesting installation of the equipment? If so, has there already been identified locations for the satellite antenna? Yes, we are requesting installation through local Fort Leonard Wood DPW. No, locations have not been identified.

4. The Starlink Wi-Fi router can reach up to 500 feet indoors, is a single satellite dish and router adequate to cover all requested buildings? Additional routers maybe required depending on how far they will reach after installation.

5. For installation purposes, can you provide additional details about these buildings, to better estimate the type of mounting equipment that will need to be provided and approximate locations of where internal Starlink equipment is to be installed.

"Starlink recommends that the distance between the ideal distance for placing a Starlink dish is within 100 feet of the power pack and router."

6. Larg metal buildings with no shade or overhang so building rooftop mounts would be ideal. Internal routers will be located near walls/windows for best reception.

7. Can you confirm that you are looking for a Fixed Starlink service, not mobile? Yes

8. Starlink no longer includes or offers the Router with the Starlink HP terminal; we can offer another router if that is helpful, or do you have a source to purchase routers from. Please offer another source

9. The 12 months continued service for Bldg. 12423, 12400 and 5254:

a. Are the owned USAF Starlink kits already installed in these buildings? If not, do we need to remove them from the previous installation? Already installed

b. If the Starlink kits are already installed and the Internet Service already provided, then do we need to extend the existing service contract, or a new contract and cost will be submitted? Extend the existing for those.

Questions and Answers for RFQ- FA302025Q0018

10. Can you confirm the type of installation for the antenna either wall mount or on roof? Roof

11. Whatever the type of installation selected, is there any roof or wall penetration to route the cable from the antenna to inside the building? Penetration will be required.

This will be done through local DPW.

12. The cable provided between the antenna and the MDF is 82 feet so can you confirm that the MDF for each building is within range? Yes

13. Any roof/Wall penetration will be required? Or we’ll have access to existing conduits? Penetration will be required. This will be done through local DPW.

14. Because you are part of the US Air Force, is there any special requirements regarding the equipment specs? Like for example frequency scrambler/ encrypted data or anything that is specific to your operations?

a. Can you confirm that you are looking for a Fixed Starlink service, not mobile?

Yes

b. Starlink no longer includes or offers the Router with the Starlink HP terminal;

we can offer another router if that is helpful, or do you have a source to purchase routers from. Please offer another source