PWS for Distributed Antenna System Warrenty Extension_27OCT26.pdf

Statement of Need

DISTRIBUTED ANTENNA SYSTEM (DAS) HEAD END MAINTENANCE AND

SERVICE

MEDICAL EDUCATION AND TRAINING CAMPUS

Joint Base San Antonio (JBSA)

Fort Sam Houston (FSH)

27 October 2026

1.0 Purpose. This Performance Work Statement (PWS) supports a non-personal services, firm fixed price (FFP) contract to provide the Medical Education and Training Campus distributed Antenna System (DAS) located at Brooke Army Medical Center (BAMC), Head End service, monitoring and maintenance support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance as defined in this Performance Work Statement except for those items specified as government furnished property and services.

The contractor shall perform in accordance with professional standard commercial practices throughout this contract.

1.2 Place of Performance: Brook Army Medical Center Head-End located at 3551 Roger Brooke Drive, Fort Sam Houston, Texas.

2. GENERAL INFORMATION

2.1 Government Point of Contact (GPOC). The Contracting Officer (CO) will appoint a primary and alternate Government representative for management of the day-to-day activities of this contract. The identity, title, and authority of this representative will be provided in writing to the Contractor.

2.2 Employee Conduct:

2.1.1 Contractor employees shall keep interactions with the military/DoD civilians, other contractors and volunteers at a professional level.

2.1.2 The Government will restrict the performance on this contract by any individual who is identified as a potential threat to the health, safety, security, general well-being, or operational mission.

2.1.3 The contractor shall not use Government facilities or other Government property for personal use or other business not related to this contract.

2.1.4 Contractor shall not respond to any media inquiries nor provide interviews, comments, or any other responses to the media regarding any subject related to this contract. All inquiries or complaints from the media or other sources shall be immediately relayed to the Government Point of Contact (GPOC).

2.1.5 The contractor shall ensure that its employees conduct themselves in a professional manner while on the installation and refrain from disruptive, offensive, or otherwise improper behavior that undermines order and discipline. The CO may direct the contractor to remove from performance of this contract on this installation any contractor engaging in such misconduct.

2.1.6 Violations shall be communicated to the GPOC and forwarded to the CO within 48 hours and shall include the corrective actions that will be taken.

2.1.7 Smoking in AF Facilities. Contractors are advised that the Air Force has placed restrictions on the smoking of tobacco products in AF facilities. AFI 40-102, Tobacco Free Living, outlines the procedures used by the commander to control smoking in our facilities.

Contractors and visitors are subject to the same restrictions as government personnel.

Smoking is permitted only in designated smoking areas.

2.1.8 Joint Base San Antonio (JBSA) Traffic Code. All applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFI 31-218(I) and AFMAN 31-116. The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. They shall also comply with all base and local traffic regulations. Contractor vehicles shall have all proper accessories, tie-downs, signage, and operating lights when operating on a military base. Contractor shall have current and adequate liability insurance on all vehicles as required by Texas law.

2.1.9 Cell Phone Usage. Contractors are advised that DoD Instruction (DoDI) 6055.04 prohibits cellular telephone usage when approaching, entering or exiting any installation gate. Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

2.1.10 Base Fire Prevention Program. The contractor will be required to comply with the applicable Fire Prevention Program, for JBSA military installations. The applicable directive is AFI 91-203.

2.1.11 Hours of Operation. Normal working hours are between 8:00 am and 5:00 pm Monday through Friday, excluding government holidays. Approval to work outside of normal working hours will require prior coordination and authorization.

2.1.12 Holidays Observed. The contractor is not required to provide service on federal holidays, except in emergency situations; the federal holidays are:

HOLIDAY PROJECTED DATE

New Year's Day January 1 Martin Luther King Jr's Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19 Independence Day July 4 Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans' Day November 11 Thanksgiving Day 4th Thursday in November Christmas Day December 25

If these federal holidays fall on Saturday, the preceding Friday will be observed.

If these federal holidays fall on Sunday, the following Monday will be observed.

2.1.13 EMPLOYEES. Contractor personnel shall present a neat appearance and be easily recognized. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that show the company name and employee name. Clothing shall be easily distinguished from military uniforms. In addition, the Contractor shall provide a work force possessing the skills, knowledge and training to satisfactorily perform the services of this contract. Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the Government.

3. QUALITY CONTROL

The contractor shall be responsible for quality control for all work accomplished during the performance of the task. The contractor shall provide and maintain a Quality Control Plan (QCP), which ensures the requirements in this PWS are met. The QCP will be considered acceptable unless the contractor is notified by the Contracting Officer (CO) prior to award.

The QCP shall be included in the technical proposal for evaluation and acceptance. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Paragraph 23, Service Summary.

4. QUALITY ASSURANCE

The government will periodically evaluate the contractor’s performance by appointing a Government Point of Contact (GPOC) to monitor performance to ensure services are received. The GPOC evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP) for this requirement. The GPOC will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections. Likewise, the government may decrease the number of quality control inspections if performance dictates.

5. SECURITY REQUIREMENTS

5.1 At this time, no security requirements have been identified as work under this contract is UNCLASSIFIED. The contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of this contract.

5.2 Installation Access. Criminal History Check will be conducted on all prime/sub-contractors requiring base access. The contractor shall provide the CO a current list of employees needing access within 5 working days after receiving award or Notice of Award.

The list shall include employee’s name, date of birth, social security number, state driver’s license/state ID number and state of issue. Notifications of contractor additions and deletions shall be provided with the same information listed above and within 5 working days. Within 10 business days after receipt of the list the Government will notify the contractor that installation access passes are available for those employees clearing the criminal history check. The duration of any pass issued will not exceed one year or the duration of the contract, whichever is shorter. This process will be repeated at the exercise of any option period.

5.3 Government Data. The contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the records management procedures in Air Force Instruction (AFI) 33-322, Records Management Program, Air Force Manual (AFMAN) 33-363, Management of Records, and the Air Force Records Disposition Schedule (AFRDS) located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm

5.4 Freedom of Information. The contractor shall not respond to any Freedom of Information Act request or release any information in response to a Freedom of Information request. Any request for information received by the contractor under the Freedom of Information Act will be referred to the CO.

5.5 Physical Security. The contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all government property utilized or accessed in the performance of this contract. At the close of each work period, the contractor shall coordinate with the GPOC to validate the worksite is secure.

5.6. Weapons, Firearms, and Ammunition. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on JBSA military installations.

5.7 Reporting Requirements. The contractor shall comply with AFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or contractor, resources, or DoD information.

5.8 Contractor shall return all issued installation badges and passes when the contract is completed or when a contractor employee no longer requires access to the installation.

6. SAFETY. The contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving contractor and Government personnel, facilities and equipment. Contractor shall provide this plan to the government within five (5) days after formal request. The contractor shall comply with all safety regulations and guidance to include 29 CFR 1910. The Government may issue an order to the contractor to stop all or part of work until all safety violations are corrected. The contractor shall notify the GPOC immediately of any safety violations, personnel and vehicle accidents.

7. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER: The services required under this PWS are not designated as mission essential.

8. PROJECT MANAGEMENT. Contractor shall designate a manager as a single point of contact to the government during the service contract period.

9. SITE MAINTENANCE. Work areas shall be maintained in a neat, clean, safe condition and all trash, debris, and garbage, which the Contractor generates, shall be placed in appropriate trash containers and/or removed by the contractor upon completion of each service visit.

10. CONTRACTOR QUALIFICATIONS. Technically qualified maintenance service personnel are required to repair and maintain the BAMC Head End. Technicians shall be qualified for execution of all on-site maintenance functions as delineated in the PWS. All contract employees shall have the appropriate license and/or certification to service or maintain equipment and software associated with this requirement. In addition, the contractor shall provide employees qualified to perform electrical and electronic troubleshooting, repair, testing, diagnostics and programming as necessary for the maintenance of the AV System.

11. CONFLICT OF INTEREST. The Contractor shall not employ any employee of the Government or the Department of Defense either military or civilian, if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense, unless such person receives prior approval in writing from the Contracting Officer.

12. BASE CLOSURES. Work scheduled not accomplished because of base closure due to weather, exercises, actual alert, or Headquarters directed Health Protection Condition (HPCON) will be accomplished as soon as possible after reopening the base.

13. LAWS. The contractor shall comply with all local state, and federal laws and regulations that control any work performed. The contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this PWS.

14. CONTRACTOR LIABILITY. The Contractor is not considered an agent of the government, therefore, during the performance of this contract services, the contractor will be liable and will hold harmless the government against all actions or claims for damages to persons and property due to the fault, negligence, wrongful act, or wrongful omission of the contractor or his agents. The government is not responsible for damage to personal supplies or equipment of the contractor.

The government will not be responsible in any way for damage to the contractor's supplies, materials, equipment, or to personal property as a result of fire, theft, accident, natural disaster, or other events.

The Contractor is liable for all damages to government real property, when it has been determined by competent authorities that damages were due to Contractor personnel or sub- Contractors negligence.

15. SECURITY, FIRE, AND MEDICAL SERVICES. The Government will provide police and fire protection services to the Contractor. Contractors shall dial 911 advising them of the installation and location for Emergency Force Protection or Fire Response. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. The Contractor may be required to prepare necessary documentation and reimburse the Government for the cost of emergency medical treatment. All Contractor injuries will be promptly reported to the CO thru the GPOC.

16. KEY PERSONNEL. The Contractor shall provide telephone numbers and email addresses that the CO/GPOC will use to communicate with the Contract Manager and/or Alternate Contract Manager at any time. The contract manager or alternate shall be available to conduct overall management coordination and furnish liaison with the Government. The Contract Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contact.

17. INTERFACES. The Contractor shall not unduly interfere with regularly scheduled activities in the performance of contract requirements. Contractor shall coordinate all repair operations to include shutdown of equipment with the GPOC prior to actions that would cause disruptions. In the event that a Government employee directs the Contractor to stop work, the Contractor shall immediately contact the CO via the GPOC and report the incident, to include the name of the Government personnel involved, date, time, and location

18. Commercial Warranty: The Contractor agrees that the supplies/equipment or services furnished under this contract shall be covered by the most favorable commercial warranties.

The printed terms and conditions of such warranties will be provided to the Government with the delivery of any supplies/equipment or services covered.

19. Dispute Process. Any grievance by the Contractor should be resolved at the lowest level possible. The reporting levels are as follows: GPOC and then the CO.

20. RECORDS MANAGEMENT. The contractor shall manage all data created for government use or legally controlled by the government, in support of the functional activity or required by Air Force (AF) publication. Refer to the www.e-publishing.af.mil website

21. AIR FORCE ANTITERRORISM (AT) PROGRAM . The AT program seeks to deter or limit the effects of terrorist acts against the AF by giving guidance on collecting and disseminating timely threat information, providing training to all DOD members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. IAW DoD Instruction O-2000.16, Volume 1, DOD Antiterrorism (AT) Program Implementation: DOD AT Standards, paragraph 3.27, DOD contractors and sub-contractor personnel shall be offered Level 1 – AT Awareness Training.

AT Awareness Training may be accomplished by either a Level I – qualified instructor.

Contractors can also choose to complete the "Force Protection" computer based training (CBT) course on the Advanced Distributed Learning System (ADLS) https://golearn.csd.disa.mil/kc/login/login.asp or the Defense Technical Information Center (DTIC) at https://atlevel1.dtic.mil/ for individuals without access to Non-secure Internet Protocol Router (NIPR), possessing a Common Access Card (CAC), nor enrolled in Defense Enrollment Eligibility Reporting System (DEERS). Compliance with the training will be monitored by the GPOC.

22. CONTRACTOR FULL-TIME EQUIVALENT REPORTING. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at https://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance for each government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: User manuals for government personnel and contractors are available at https://www.ecmra.mil/.

23. SERVICE SUMMARY

PERFORMANCE

OBJECTIVE

PWS

REFERENCE

PERFORMANCE

THRESHOLD

Conduct Initial and Semi-Annual Preventative Maintenance inspection of all system equipment. Report shall be provided to GPOC and CO within 30 days after Contract Award and Option Exercise respectively.

Appendix A Paragraph 5

100%

Equipment shall be fully operational 24 hours a day, seven (7) days a week.

Appendix A Paragraph 1

100%

Contractor shall provide Technical Support IAW the PWS. Repairs and corrective actions shall be completed as follows:

1. Critical Outages (Tier 1): The contractor shall provide Help Desk Phone Support (Mon – Fri / 8am – 5pm) to perform troubleshooting to localize and diagnose faults. .

2. Priority Onsite Support (Tier 2): (Mon – Fri / 8am – 5pm) services to perform troubleshooting to localize and diagnose faults. Onsite service-response Next Business Day Dispatch.

Appendix A Paragraph 4

100%

24. GOVERNMENT FURNISHED PROPERTY. The government will provide facilities, workspace, power, and network connectivity.

25. APPENDIX

A. ADDITIONAL MAINTENANCE REQUIREMENTS

Appendix A - ADDITIONAL MAINTENANCE REQUIREMENTS

SCOPE. This is an acquisition for a non-personal service contract for a contractor to provide Distributed Antenna Systems (DAS) Head End service, monitoring and maintenance services support to the existing system’s head end located at the Brook Army Medical Center, San Antonio, TX. The Contractor shall perform maintenance services and on the spot corrections, for the Head End. Based on the contractor’s expertise and knowledge of the currently installed DAS system, the government is requesting that the selected contractor develop a comprehensive Performance Work Statement for these services. As Subject Matter Experts, the contractor shall perform all maintenance work in accordance with the contractor’s provided and government approved Performance Work Statement (PWS). This action will consist of a base year contract and option years as follows:

YEAR PERIOD

Base Year 13 JAN 2027 – 12 JAN 2028 Option Year 1 13 JAN 2028 – 12 JAN 2029 Option Year 2 13 JAN 2029 – 12 JAN 2030 Option Year 3 13 JAN 2030 – 12 JAN 2031 Option Year 4 13 JAN 2031 – 12 JAN 2032

1. MAINTENANCE SERVICES. As noted above, the objective is for a contractor to provide Head End service, monitoring and maintenance support to the existing BAMC Distributed Antenna System (DAS). Note: Except for authorized maintenance services, it is the Government’s intent that the installed DAS Head End shall be operational 24 hours a day, seven (7) days a week. Accordingly, the Contractor shall perform the following in support of this service:

2. HEAD END PREVENTATIVE MAINTENANCE SERVICE. The contractor will provide Semi-Annual Network Analysis - Beginning 6 months after the official commissioning date, Contractor will perform visual inspections of the infrastructure and DAS equipment. Semi - Annual Network Testing - Beginning 6 months after the official commissioning date, Contractor will test semi-annually the overall performance for each connected wireless service on the system. During these visits, we will proactively optimize the existing system with close coordination and direction of the connected carrier. Engineering/Redesign Services - Contractor will perform any design and survey functions that relate to expansion, modification or deactivation of the existing DAS system.

3. EQUIPMENT SUPPORT. The contractor shall provide all transportation requirements for responding and attending to contract related issues. The contractor shall provide all hand tools, ladders, power tools, test equipment, and expendable supplies for its operations. The contractor shall provide f iber fusion and test equipment. The contractor shall provide lifts, cranes, and other suitable platforms for elevated work involving cameras, ceiling microphones etc. The Government shall provide the contractor with all electrical power and other on-site utilities to support this contract (does not include off-site support).

4. TECHNICAL SUPPORT. The contractor will provide telephonic technical support throughout this BAMC Head End Maintenance contract as follow:

a. Contractor shall provide Technical Support IAW the PWS. Repairs and corrective actions shall be completed as follows:

a. Critical Outages (Tier 1): The contractor shall provide Help Desk Phone Support (Mon – Fri / 8am – 5pm) to perform troubleshooting to localize and diagnose faults. 24/7 Remote System Network Operating Monitoring – DAS is remotely connected to contractor Network Operations Center for 24/7 electronic Monitoring. Requires client provided always on internet connection. Wireless modem can be evaluated and quoted separately.

b. Priority Onsite Support (Tier 2): Next Business Day Dispatch - Once determination of fault requires on-site repair, Contractor field tech will be dispatched to site by the end of the next business day. Business day is defined as M-F 8:00am - 5:00pm excluding all National Holidays.

Onsite Repairs – All labor required for onsite repairs is included.

c. The Contractor will work directly with the Mobile Network Operators to coordinate service restoration for problems related to their signal source equipment.

d. All DAS related equipment will be eligible for software or firmware updates available from the equipment manufacturer.

e. Replacement Parts stored with Contractor’s field technicians. This allows for immediate restoration of service due to broken parts

f. All calls for assistance shall be logged as an open case number in a

Help Desk ticketing system for tracking purposes. The case number shall remain open until a resolution to the initial report is achieved.

g. Reporting of description, model, serial numbers, in-service dates, anticipated end-of-life dates and physical location.

h. The contractor shall include coverage for shipping to/from manufacturer for equipment sent to manufacturer for warranty diagnosis, repair or exchange.

5. MAINTENANCE REPORTING. The contractor shall conduct an Initial and Semi-

Annual Preventative Maintenance inspection of all system equipment. A formal report shall be provided to GPOC and CO within 30 days after Contract Award and Option Exercise respectively. Semi-annual Reports shall include a summary of all preventive and trouble ticket maintenance actions, any outstanding maintenance issues to include outages pending receipt of parts or awaiting maintenance and a general statement of the general condition of the head end unit.

6. INSPECTION AND ACCEPTANCE. Inspection and Acceptance of equipment to be furnished shall be made in accordance with terms and conditions of the contract.

Point of contact for inspection / acceptance is the Government Point of Contact

(GPOC)

7. COMPLAINCE WITH PWS. Maintenance work shall be performed in strict accordance with the contract and all applicable directives. The Contractor shall ensure that all work performed meets the scope of work and any specifications sections included in applicable documents.

8. INVOICING. Contractor shall invoice using the Procurement Integrated Enterprise Environment (PIEE) website: https://piee.eb.mil/

NOTE 1. All replacement equipment shall be BRAND NAME OR EQUAL