Attachment 1_SOW-AFSVC Fiber Internet.pdf

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS AIR FORCE SERVICES CENTER

JOINT BASE SAN ANTONIO LACKLAND TEXAS

20 August 2026

STATEMENT OF WORK

For Redundant Commercial Internet Service AFSVC Business Activity Network (BAN) JBSA Lackland

1. GENERAL INFORMATION

The contractor shall furnish, install, test, and provide a hardwired commercial internet circuit to support the Air Force Services Center (AFSVC) Business Activity Network (BAN). The service delivery location is 2141 Kelly Dr, Lackland AFB, TX 78236. The purpose of this service is to provide a redundant, diverse-path internet connection to ensure continuity of operations for critical AFSVC applications. The contractor shall provide all necessary services and equipment required for the installation and turn-up of the circuit.

1.1. DESCRIPTION OF SERVICE

This is an annual service contract with a base year and the potential for optional renewal years, as determined by the solicitation. The AFSVC mission is identified as Core Mission, and the reliability of the BAN is critical. This service will provide a secondary internet pathway to mitigate the risk of a single point of failure.

1.1.1. COMMERCIAL INTERNET SERVICE REQUIREMENT

The Contractor shall engineer, install, furnish, and test a commercial internet service at the location specified above. The service will be terminated at the building's main demarcation point unless otherwise specified.

• a) Circuit Type and Speed: The service shall be a 100 Mbps (minimum) symmetrical Dedicated Internet Access (DIA) circuit delivered via fiber optic connection.

• b) Demarcation: The government will provide the circuit path from the Base Commercial demarcation point to the equipment room. The contractor is responsible for extending the service from the building's minimum point of entry (MPOE) to the government's desired termination point within the equipment rack.

• c) BGP Configuration: The contractor shall perform Border Gateway Protocol (BGP) configuration to enable diverse routing and automatic failover between the new Spectrum circuit and the government's existing Lumen circuit.

• d) IP Addresses: The contractor shall provide a block of static IPv4 addresses as required by the government.

1.1.2. INSTALLATION

The service must be fully installed, tested, and operational NLT 60 days after the contract is awarded. All communication infrastructure designs and installations of hardware and infrastructure will follow American National Standards Institute (ANSI), Telecommunications Industry Association (TIA), and local base infrastructure guidelines. All installation practices will conform to the Unified Facilities Criteria (UFC) and Information Transport Systems Installation Methods Manual (ITSIMM). The vendor will not disturb existing Air Force NIPRNet or SIPRNet systems.

1.1.3. MAINTENANCE

At a minimum, the contractor shall:

1.1.3.1.Monitor circuit connectivity and quality 24/7/365.

1.1.3.2.Notify the government within 4 hours during normal duty hours if there is a degradation of service.

1.1.3.3.Provide the Government with web-based access to a dashboard for monitoring circuit status and performance, if available.

1.1.3.4.Provide the Government with a minimum of a 2-week notice for any planned maintenance that could impact service.

1.1.3.5.Dispatch maintenance personnel to repair service-impacting breaks within an agreed-upon Service Level Agreement (SLA) timeframe.

1.1.3.6.Provide a customer support phone number for service-related issues.

1.1.4. USER SUPPORT

The Contractor shall provide support for the connectivity service for the duration of the contract. The contractor will provide help-desk support to include remote troubleshooting during normal work hours.

1.1.5. PROJECT MANAGEMENT

The Government's Point of Contact (POC) will be available during the performance of work. The Contractor shall provide and designate a responsible employee to supervise the work and coordinate with the Government's POC throughout all phases of work to be performed.

1.1.6. COMPLETION OF WORK

Upon completion, the Government will conduct an inspection and test of the installed service.

The Contractor shall ensure that work for this project is performed in accordance with the criteria herein, and that all equipment and systems are fully operational. The contractor shall provide an acceptance test report demonstrating that the circuit meets all technical requirements.

1.1.7. HOURS FOR INSTALLATION

The Contractor shall perform the services required between normal duty hours from 7:30 a.m. to 4:30 p.m., Monday through Friday, except federal holidays, unless an urgent or emergency requirement dictates otherwise.

1.1.8. SECURITY REQUIREMENTS

The contractor shall comply with all security requirements for operating on a DoD installation. This includes, but is not limited to:

1.1.8.1. Installation Access: The contractor shall comply with all requirements for base access, including submitting employee information for background checks and obtaining valid passes for all personnel. The Government POC will be responsible for coordinating access for all Contractor designated employees. The Contractor is required to ensure all personnel maintain a valid and non-expired pass for JBSA installations. A criminal history check will be conducted on all Contractors requiring base access. The Contractor shall provide the Government POC a current list of employees needing access within 5 working days after receiving award or notice of award. The list shall include employee’s full name, date of birth, state driver’s license/state ID number with state of issue and country born in. Notification of the Contractor’s additions and deletions shall be provided with the same information listed above and within five (5) working days. Within ten (10) business days after receipt of the list, the Government will notify the Contractor that installation access passes are available for those employees clearing the criminal history check. Contractor shall return all issued installation badges and passes when the contract is completed or when a Contractor employee no longer requires access to the installation.

1.1.8.2.Weapons/Firearms: Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on JBSA military installations.

1.1.8.3.Contractor Liability: The Contractor is not considered an agent of the Government, therefore, during the performance of this contract services, the Contractor will be liable and will hold harmless the Government against all actions or claims for damages to persons and property due to the fault, negligence, wrongful act, or wrongful omission of the Contractor or their agents. The Government is not responsible for damage to personal supplies or equipment of the Contractor. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, or to personal property as a result of fire, theft, accident, natural disaster, or other events. The Contractor is liable for all damages to Government real property, when it has been determined by competent authorities that damages were due to Contractor personnel’s negligence.

1.1.8.4.Cybersecurity: The service must remain completely separate from DoD networks, with no direct or indirect interconnectivity to classified systems. The contractor shall implement security best practices for all provided equipment. All hardware and software used in the system must comply with Section 889 of the National Defense Authorization Act (NDAA).

1.1.8.5.Compliance: The Contractor shall comply with all local, state, and federal laws and regulations, as well as all applicable JBSA and Air Force instructions (e.g., traffic code, cell phone usage, force protection conditions).