Attachment 2-Questions and Responses-FA301626Q0172 1-37 Answered.pdf

502 CONS/PKDB

JBSA Randolph, TX

FA301626Q0172

METC Commercial Internet Services

Attachment 2 (6 August 2026) QUESTIONS & RESPONSES: The due date for contractor questions is 10:00AM

CDT, 24 July 2026. Please submit all questions to the POC using this form.

Question 1: What existing customer edge equipment will the 1 Gbps DIA service terminate to (router, firewall, switch, WAN interface)?

Government Response: It will connect to a Palo Alto Firewall.

Question 2: Does the existing equipment support 1 Gbps Ethernet handoff, fiber handoff, auto-negotiation, and VLAN tagging (802.1Q)?

Government Response: Yes

Question 3: Are there any vendor-specific interoperability requirements (Cisco, Juniper, Palo Alto, Fortinet, Other)?

Government Response: No

Question 4: Where is the preferred demarcation point located (MDF, IDF, Data Center, Communications Closet)?

Government Response: LRC 3, 3374 Corporal Johnson Road, Bldg. 1374, Joint Base San Antonio

(JBSA) - Fort Sam Houston, TX 78234

Question 5: What handoff interface is required (RJ45 Copper Ethernet, Single-Mode Fiber, Multi-

Mode Fiber)?

Government Response: We currently have the fiber going to a spectrum box then connecting to the

Firewall with ethernet.

Question 6: If fiber handoff is required, specify connector type, optics required, and who provides transceivers.

Government Response: As stated previously our current handoff is ethernet from a Spectrum owned router that takes in the path in fiber and sends it out via ethernet. If equipment is needed to change the fiber to ethernet that will be provided by the ISP or contracted individual.

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Question 7: Will the DIA service utilize Static Routing, BGP Peering, or another routing protocol?

Government Response: We currently use a small DHCP group /29

Question 8: If BGP is required, provide ASN and advertised prefix requirements.

Government Response: Not required

Question 9: What IPv4 and IPv6 allocations are required?

Government Response: Currently a /29.

Question 10: Please provide SLA commitments for availability, latency, jitter, packet loss, and MTTR.

Government Response: Commercial Internet Access at a Speed of One (1) Gbps (Upload and

Download) with round trip times of 45 to 50 milliseconds. The Contractor shall provide (24 (hour) x 7

(days a week) x 365 (days per year)) Commercial High-speed (one (1) Gbps) Internet Access

Question 11: Is the service delivered as dedicated, uncontended, and symmetrical 1 Gbps bandwidth?

Government Response: Yes

Question 12: What monitoring and reporting capabilities are included?

Government Response: None

Question 13: Are existing conduits, fiber pathways, and building entrances available for service delivery?

Government Response: fiber is in place

Question 14: Will any trenching, boring, or new construction be required?

Government Response: No

Question 15: What rack space and power requirements are needed for carrier equipment?

Government Response: Racks are in place

Question 16: Does the solution support diverse paths, diverse POPs, or carrier diversity?

Government Response: no

Question 17: Can a secondary DIA circuit be added in the future without additional construction?

Government Response: No

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Question 18: Is SD-WAN and High Availability (HA) support available?

Government Response: No

Question 19: Identify the network owner, last-mile provider, and backbone provider.

Government Response: METC Network Operations

Question 20: Is the service delivered entirely on the provider network or through third-party facilities?

Government Response: third-party facilities

Question 21: Provide network availability statistics for the previous 12 months and security certifications if that is possible.

Government Response: I do not have this information.

Question 22: Section 1.1.1 of the SON states “The Contractor shall install, furnish, and test one (1)

Gbps of commercial internet access circuit delivering to building 1374, extending to building 1375, located on 3375 Corporal Johnson Rd, JBSA Fort Sam Houston, TX.” The “Supplies or Services &

Prices of Costs” section of the Combined Synopsis/Solicitation has CLINs for two circuits for each contract year. Is the requirement for a single 1Gbps Dedicated Internet connection delivered to Bldg

1374, then base extended to Bldg 1375, or two circuits delivered to Bldg 1374 with one extended to

Bldg 1375?

Government Response: The requirement for a single 1Gbps Dedicated Internet connection delivered to

Bldg 1374, then base extended to Bldg 1375.

Question 23: We request an extension to the quote due date by two weeks from the release of questions

& answers to provide sufficient time for offerors to provide a complete, compelling, and compliant offer.

Government Response: This is acceptable.

Question 24: Is there an incumbent contractor, and if so, who?

Government Response: The incumbent is Netlink Data Solutions LLC.

Question 25: Is it correct that the two buildings are connected via fiber optic path that the contractor will

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have access to at least two strands of fiber at both locations?

Government Response: Yes, that is correct.

Question 26: If so, what type of fiber should the contractor expect to connect to single mode or multimode?

Government Response: The fiber is single mode.

Question 27: Is the fiber already terminated and available? If so, what type of connector?

Government Response: The fiber is already terminated and the connector is LC.

Question 28: Or will the contractor have to provide and install a fiber path between the two buildings?

Government Response: No, the fiber is already installed.

Question 29: Is the expectation to simply provide a fiber handoff at both locations or is the contractor expected to provide a rack, fiber enclosure and patch panel at both locations?

Government Response: The expectation to simply provide a fiber handoff at both locations.

Question 30: Is there a minimum point of entry for the base where the circuit will be terminated? Or will the contractor be expected to establish the circuit on base property and establish a demarcation point in building 1374 or 1375?

Government Response: There is already a point of entry for the base where the circuit is terminated and a demarcation point established.

Question 31: The Statement of Need describes one 1 Gbps commercial internet service delivered to

Building 1374 and extended to Building 1375, while the price schedule lists Building 1374 and Building

1375 as separate line items, each at 1 Gbps. Should quoters price one shared 1 Gbps circuit serving both buildings, with the cost allocated across the two line items, or two separately provisioned 1 Gbps services, one per building?

Government Response: Quoters should price one shared 1 Gbps circuit serving both buildings, with the cost allocated across the two line items.

Question 32: The price schedule contains only monthly service line items. Should one-time installation, construction, and activation charges be amortized into the monthly firm fixed prices? Please confirm no

FA301626Q0172

separate nonrecurring line item will be added.

Government Response: No construction should be needed, and no separate line items will be added.

Question 33: For each building, what is the demarcation point, and what existing fiber infrastructure

(strand count, connector type, handoff) is available for reuse as described in the Statement of Need? Can the Government arrange a pre-quote site survey with the METC point of contact, and is a site survey required before quoting?

Government Response: The government can arrange a pre-quote site survey with the METC point of contact and a site survey is preferred.

Question 34: Page 22 states that failure to provide Motorola certification and NAICS code verification may result in the quote not being considered for award. The Statement of Need describes commercial internet services and does not reference Motorola equipment. What does the Motorola certification requirement apply to under this requirement, and what document satisfies the NAICS code verification?

Government Response: This Motorola certification is not mentioned in the METC statement of need.

Question 35: What documentation is acceptable to demonstrate serviceability at the site and the ability to meet the 90-day activation requirement in the Statement of Need?

Government Response: Documentation that is acceptable to demonstrate serviceability at the site and the ability to meet the 90-day activation requirement in the Statement of Need, the three documents below will fill this need:

Document Type What It Demonstrates / Verifies Carrier/Provider Serviceability Report A formal, system-generated serviceability check or "Service Inquiry" from the underlying carrier showing the target address or GPS coordinates are within the "On-Net" or "Near-Net" footprint.

Site Survey / Engineering Review A physical or desktop installation review or site survey report detailing the proximity of fiber optic cable, electronics, or other necessary equipment to the Demarcation point.

Physical Network Maps / Utility Maps Accurate site/physical network diagrams, utility service maps, or GIS coordinates verifying the physical routing of fiber/cabling to the facility .

Question 36: For the emailed quote, is a preferred subject line, file format, or attachment structure

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required? Please confirm the items to return with the quote: completed SF 1449 blocks 12, 17, 23, 24, and 30, the completed DFARS 252.204-7016 representation, pricing for all ten line items, and any signed amendments. Is anything else required?

Government Response: Yes, all the above-mentioned needs to be completed to include filling out the supplies or services & prices or costs page (page 3 of 23). Please feel free to submit any capabilities statements or anything that you believe will strengthen your package.

Question 37: The synopsis states a five-year period starting approximately 29 September 2026 through

28 September 2031, while the delivery schedule states 30 September 2026 through 29 September 2031.

Which period of performance controls?

Government Response: The correct period of performance is 30 September 2026 through 29 September

2031.