SWTW SOF ITSS PWS 4 August 2026 - DRAFT.docx

Performance Work Statement (PWS) | Wing ITSS

PERFORMANCE WORK STATEMENT (PWS)

Special Warfare Training Wing (SWTW)

Special Operations Forces (SOF) Specialized

Information Technology Support Services (ITSS)

4 August 2026

Table of Contents

1. INTRODUCTION

1.1 Purpose

This PWS defines requirements for non-personal services supporting Wing A6 information technology operations.

1.2 Background

The Special Warfare Training Wing (SWTW) requires reliable IT support to maintain mission execution, training operations, cybersecurity compliance, endpoint management, and user support. The contractor shall provide enterprise and SOF-peculiar information technology, communications, and technical support services in support of SWTW training, readiness, and operational support activities. Support may include satellite communications systems, network infrastructure, GPS-enabled safety and performance monitoring systems, tactical radio systems, mobile devices, and associated hardware and software.

1.3 Objectives

Maintain operational availability of IT assets and services.

Provide responsive customer support.

Maintain cybersecurity compliance.

Support lifecycle management of government IT assets.

Reduce mission disruption and downtime.

2. SCOPE

The Contractor shall provide all personnel, supervision, management, equipment, transportation, and other resources necessary to perform required services except those specifically identified as Government-furnished.

Services include:

End User Support Hardware Lifecycle Management Asset Management Cybersecurity Support Software Deployment and Maintenance Network and Systems Support Coordination Technical Documentation and Reporting

3. PERFORMANCE REQUIREMENTS

User Support Hardware Readiness Cybersecurity Compliance Asset Accountability Continuous Improvement Operational Flexibility

4. SPECIFIC PERFORMANCE TASKS

4.1 End User Support

Provide onsite and remote support for desktops, laptops, tablets, printers, mobile devices, peripherals, software, account access, and connectivity issues.

4.1.1 VIP and Command Section Support

Provide prioritized IT support for designated VIPs, Command Staff, and Key Personnel (as identified by the Government). The Contractor shall acknowledge VIP support requests within 15 minutes and resolve the issue or provide a viable workaround within 2 hours.

4.2 Hardware Preparation and Distribution

Receive, inventory, configure, deploy, recover, and replace government-furnished IT equipment. Support annual inventories and equipment accountability.

4.2.7 Training Pipeline Device Support

Support issuance, recovery, inventory, and replacement of devices supporting students, instructors, cadre, and support personnel. Support surge operations associated with class starts, graduations, throughput fluctuations, exercises, inspections, and contingency operations.

4.2.8 SOF-Peculiar Communications and Technical Systems Support The Contractor shall provide installation, configuration, maintenance, troubleshooting, sustainment, and user support for SOF-peculiar communications and technical systems utilized in support of SWTW training, readiness, exercises, inspections, contingency operations, and mission-essential events. Contractor support is limited to technical operation, configuration, maintenance, troubleshooting, reporting support, and equipment sustainment. The Government retains authority for training decisions, operational risk acceptance, communications plans, system authorization, and mission execution decisions.

4.2.8.1 Satellite Communications Support

Support satellite communications systems, terminals, network infrastructure, and associated equipment. Services include installation, configuration, troubleshooting, performance monitoring, sustainment, and user support for fixed and mobile communications systems.

4.2.8.2 GPS Safety and Performance Monitoring Support

Support GPS-enabled tracking systems utilized for land navigation, ruck marches, field exercises, safety monitoring, and performance analysis. Services include device configuration, issuance, troubleshooting, data collection, reporting support, inventory management, and equipment accountability.

4.2.8.3 Tactical Radio Support

Support tactical radio systems and associated communications equipment through configuration, programming, troubleshooting, maintenance coordination, inventory management, and lifecycle sustainment activities.

4.2.8.4 Mobile Communications Device Support

Support mobile devices, tablets, handheld systems, peripheral equipment, and associated applications used in training and operational support environments.

4.2.8.5 Field Exercise Communications Support

Provide communications and technical support for designated SWTW training events, exercises, inspections, and contingency operations requiring field-deployed communications capabilities.

4.3 Asset Management

Maintain accountability and lifecycle management of government IT assets.

4.3.1 Equipment Disposition and DRMO

Prepare end-of-life or unserviceable IT equipment for turn-in to the Defense Logistics Agency Disposition Services (DLADS/DRMO). This includes sanitizing devices, removing/securing hard drives in accordance with local cybersecurity policies, preparing required turn-in documentation (e.g., DD Form 1348-1A), and coordinating physical transfer.

4.4 Cybersecurity Support

Support vulnerability remediation, cybersecurity inspections, account reviews, privileged access reviews, patch management, STIG implementation, and incident reporting.

4.5 Software Support

Install, update, maintain, and remove approved software.

4.6 Documentation

Maintain continuity folders, SOPs, inventories, and knowledge management products.

4.7 Program Management

Maintain a Quality Control Plan (QCP), provide reports, and participate in Government reviews.

4.8 Operational Support Coverage

4.8.1 Core Hours

The Contractor shall provide on-site support during core hours of 0730 to 1630, Monday through Friday, excluding recognized Federal Holidays, unless otherwise directed by the Contracting Officer or designated representative.

4.8.2 Recognized Holidays

The Contractor is not required to provide routine services on recognized Federal Holidays.

4.8.3 After-Hours and Emergency Recall

Provide sufficient staffing flexibility to support operations during normal and irregular hours including nights, weekends, holidays, exercises, inspections, contingency operations, and mission-essential events. The Contractor shall maintain an on-call roster for emergency network or system outages and must be capable of responding (remotely or on-site, as required) within 2 hours of notification.

4.8.4 Continuity of Operations (COOP) and Base Closures

During inclement weather, natural disasters, or other base closure events, Contractor personnel shall follow local installation commander guidance regarding base access. The Contractor shall continue to provide remote support to the maximum extent possible unless otherwise directed by the Contracting Officer or COR.

4.8.5 Mission-Essential Events

Support designated zero-fail and mission-essential events without degradation of required service levels.

4.9 Travel

4.9.1 Trip Reports: Reports for any travel conducted in support of the contract. Due within 5 business days of trip completion.

4.9.2 Travel Authorization Request Form: For all travel outside the Contractor's local area, the Contractor shall submit a completed Travel Authorization Request form to the Contracting Officer's Representative (COR) no later than fifteen (15) calendar days prior to the proposed travel date, detailing all anticipated reimbursable costs.

4.9.3 Excess Costs: For costs exceeding maximum per diem rates or the lowest customary standard, coach, or equivalent airfare, the request shall include written justification, approved by an authorized officer of the Contractor's organization. Such higher amounts are subject to advance written approval by the Contracting Officer (CO). Costs exceeding amounts approved by the CO will be reimbursed only up to the maximum per diem rates or customary airfare, in accordance with the Federal Travel Regulations (FTR). Upon review of estimated costs and COR verification of funds availability, the travel authorization request shall be forwarded to the CO for final review and approval. The COR will notify the Contractor of the CO's decision.

4.9.4 Post-Travel Reimbursement: Following completion of travel, the Contractor shall provide the COR an updated travel report identifying actual costs incurred. The Contractor shall submit an invoice via Wide Area Workflow (WAWF) with a detailed breakdown of all reimbursable travel costs. Receipts are required for any single expense exceeding $75.00 and must clearly identify the point of sale.

4.9.5 General Travel Requirements: All travel shall be conducted in accordance with Federal Acquisition Regulation RFO 31.205-46 and the Federal Travel Regulations (FTR). Travel not adhering to these procedures and regulations will not be reimbursable. Reimbursement is limited to actual, allowable costs incurred, with no added General & Administrative (G&A) expenses, overhead, or profit. Travel within the Contractor’s local area is not reimbursable.

5. CONTRACTOR QUALIFICATIONS

1. Personnel shall possess qualifications necessary to perform required tasks.

1. Personnel performing cybersecurity duties shall meet applicable DoD 8140 requirements.

1. Personnel shall possess all required background investigations, security credentials, and system access.

5.4 Key Personnel – Site Lead

The Contractor shall designate one Site Lead as Key Personnel. The Site Lead shall perform technical IT support duties in addition to management responsibilities.

Minimum Qualifications:

Five years IT support experience.

Two years leading or supervising IT operations.

Experience supporting DoD or Federal IT environments.

Experience managing endpoint deployment, inventories, and customer support operations.

Current DoD 8140-compliant certification.

Replacement personnel shall possess qualifications equal to or greater than the individual being replaced.

6. DELIVERABLES

6.1 Personnel Roster – Monthly

6.2 Monthly Status Report (MSR) – The contractor shall deliver the MSR by the 10th day of the following month. Includes:

Ticket metrics Hardware deployment metrics Inventory status Cybersecurity activities Risks and issues

6.3 Quality Control Plan (QCP) Due within 30 days after award.

6.4 Transition-In Plan Due within 5 business days after award.

6.5 Transition-Out Plan Due 90 days prior to contract completion.

7. GOVERNMENT FURNISHED PROPERTY

Workspace, network access, government equipment, system access, and applicable technical guidance.

8. SECURITY REQUIREMENTS

8.1 Compliance

Comply with:

DoDM 8140

DAFMAN 17-1305

DoDI 5200.48

AFMAN 16-1404

Local cybersecurity policies Contractor personnel requiring privileged access shall maintain all applicable qualifications and agreements.

8.2 Personnel Security Clearances (PCL)

All Contractor personnel performing work under this PWS must possess and maintain a minimum of a SECRET security clearance prior to the start of performance and for the duration of the contract. The Contractor shall provide proof of clearance levels during the Transition-period.

8.3 Non-Disclosure Agreements (NDAs)

Contractor personnel will have access to sensitive network configurations, cybersecurity vulnerabilities, and user data. All Contractor personnel shall sign a Government-provided NDA prior to being granted elevated or privileged system access.

8.4 Controlled Unclassified Information (CUI)

The Contractor shall comply with DoDI 5200.48, Controlled Unclassified Information (CUI). Contractor personnel must properly handle, process, and safeguard all CUI encountered during IT support operations, ensuring data is not transmitted, stored, or processed on unauthorized systems.

9. PLACE OF PERFORMANCE

Primary place of performance: Wing facilities and associated support locations. Historical workload indicates support requirements comparable to a small onsite support team; however, staffing estimates are informational only. The Contractor is solely responsible for determining staffing necessary to meet all performance requirements.

10. CONTRACT TYPE

Firm-Fixed-Price (FFP).

11. QUALITY ASSURANCE

Performance will be monitored through a Government Quality Assurance Surveillance Plan (QASP).

12. CONTRACT ADMINISTRATION

The Contracting Officer is the only individual authorized to modify the contract. The COR may monitor performance and provide technical clarification but may not direct work outside contract scope. This is a non-personal services contract. Government personnel shall not supervise contractor employees. Contractor personnel shall not make command, operational, cybersecurity risk acceptance acquisition, funding, or mission prioritization decisions.

13. MOBILIZATION

13.1 Transition-In

Within 30 days after award the Contractor shall achieve full operational capability. The Contractor shall provide:

Transition schedule Staffing plan Risk mitigation plan Onboarding plan System access strategy Training and certification status Quality Control Plan

13.2 Transition-Out

Provide a transition-out plan not later than 90 calendar days before contract completion.

14. SERVICES SUMMARY

SERVICES SUMMARY (SS). Figure 1