Attach 1 - PWS 6 Aug 20.pdf

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AIM HIGH Flight Academy Federal contract opportunity
Solicitation number
FA3002AHFA2020
Issued by
Department of the Air Force Air Education and Training Command

About this file

This document outlines a performance work statement and related federal contract opportunity for the Air Force Recruiting Service's AIM HIGH Flight Academy program. The performance work statement details requirements for a contractor to coordinate and execute a three-week aviation-focused STEM program for 72 high school and college students over five years, including 15 hours of flight instruction, 25 hours of ground instruction, and 15 hours of simulator time for each student. Additional requirements include coordinating transportation, lodging, meals, curriculum development, website maintenance, and providing aircraft, instructors, and related equipment. The solicitation seeks offers due by August 9, 2020 to execute this performance work statement from August 31, 2020 through August 30, 2025 at an unnamed location within an hour of an Air Force base with operational aircraft.

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FA3002AHFA2020_QA_6 Aug 20.pdf PDF
FA3002AHFA2020_QA_5 Aug 20.pdf PDF
FA3002AHFA2020_QA_24 Jul 20.pdf PDF
Combined Synopsis_AHFA Amendment 3_23 July 20.pdf PDF
Attach 1 - PWS 22 July 20.pdf PDF
FA3002AHFA2020_QA_23 Jul 20.pdf PDF
Combined Synopsis_AHFA 13 July 20.pdf PDF
Attach 1- PWS 10 July 20.pdf PDF
Combined Synopsis_AHFA 10 July 20.pdf PDF
Attach 2 - Price Spreadsheet.XLSX XLSX spreadsheet

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WASHINGTON.SH

ELDON.T.11339151

Digitally signed by

WASHINGTON.SHELDON.T.113

3915113 Date: 2020.08.06 19:11:47 -05'00'

Air Force Recruiting Service (AFRS) “AIM HIGH Flight Academy” Performance Work Statement (PWS)

6 August 2020

Air Force Recruiting Service “AIM HIGH Flight Academy”

Performance Work Statement

1. PURPOSE. The Air Force Recruiting Service’s (AFRS) "AIM HIGH Flight Academy" is a science, technology, engineering, and mathematics (STEM)‐based, aviation‐focused, motivation and mentorship program designed to increase diversity in aviation career fields. AIM HIGH Flight Academy (AHFA) is a core component of the USAF’s Rated Diversity Improvement (RDI) Strategy by impacting individuals across the pre‐accessions (high school), accessions (college), and initial career (junior officers) developmental phases. The AHFA achieves the “warfighting imperative” of increasing diversity and reducing the pilot shortage through meaningful engagement of the next generation of Airmen from all demographics and backgrounds, providing them the tools necessary to increase their rates of success.

While flight experiences are a primary activity, AHFA is also focused on promoting and developing future leaders in a holistic manner (i.e., beyond aviation knowledge/skills) – the program’s success centers upon robust interaction with Total Force role models and mentors.

2. SCOPE. The contractor shall be the coordinator for the planning and execution of the AHFA with the input of the USAF. These duties are detailed in section 3.0 (Operations). The contractor shall conduct flight and ground training in accordance with Federal Aviation Administration Regulations 14 Code of Federal Regulations (CFR) Part 61, to include at a minimum: Aircraft Systems, Aircraft Handling, Airspace, Aviation Weather, Communication, Federal Aviation Administration Regulations, Flight Rules, Ground Operations, Navigation, Pattern Operations, and Aerospace Physiology. The contractor shall be the executor of Aviation Flight Training with input/oversight from the USAF; the USAF will be the executor of Character and Education curriculum development.

3. OPERATIONS The AIM HIGH Flight Academy shall consist of three individual “AIM HIGH Flight Academies” that each last three weeks. Twenty‐four (24) students shall be trained at each academy. A total of 72 students (24 students x 3 academies) shall be trained.

3.1 Period of Performance. The period of performance of the contract will be from 31 August 2020 – 30 August 2025. The first and last day of each academy are designated travel days; the contractor shall only be required to provide 1 meal on both days. Lodging is not required on the night of the last day of the academy. Each flight academy shall have the following dates:

3.2 Location. The contractor shall identify one location to conduct the AIM HIGH Flight Academies. All academies shall be held at the same location. At a minimum, the location must have: a flight training facility, one (1) classroom space capable of accommodating all 24 students and one (1) smaller classroom space that can accommodate at least 6 students at a time. The flight training facility shall prioritize AIM HIGH students over regularly enrolled students. The location should be within a 1‐hour driving radius of an Air Force Base with operational or training aircraft. (Active Duty, Air National Guard, or Reserve). Only locations within a 1 hour driving radius of an Air Force Base, with operational or training aircraft (Active Duty, Air National Guard, or Reserve) will be considered.

3.3 Website. The contractor shall purchase a 5‐year domain name (chosen by AFRS/Det 1 at kickoff meeting) and establish a website for the Aim High Flight Academy. The host website will contain videos, AIM HIGH FLIGHT ACADEMY DATES

Base Year: 31 August 2020 – 30 August 2021 Academy Start Dates

Start Date End Date Academy #1 22‐May‐21 12‐Jun‐21 Academy #2 19‐Jun‐21 10‐Jul‐21 Academy #3 17‐Jul‐21 7‐Aug‐21

Option Year One: 31 August 2021 – 30 August 2022 Academy Start Dates

Start Date End Date Academy #4 21‐May‐22 11‐Jun‐22 Academy #5 18‐Jun‐22 9‐Jul‐22 Academy #6 16‐Jul‐22 6‐Aug‐22

Option Year Two: 31 August 2022 – 30 August 2023 Academy Start Dates

Start Date End Date Academy #7 20‐May‐23 10‐Jun‐23 Academy #8 17‐Jun‐23 8‐Jul‐23 Academy #9 15‐Jul‐23 5‐Aug‐23

Option Year Three: 31 August 2023 – 30 August 2024 Academy Start Dates

Start Date End Date Academy #10 25‐May‐24 15‐Jun‐24 Academy #11 22‐Jun‐24 13‐Jul‐24 Academy #12 20‐Jul‐24 10‐Aug‐24

Option Year Four: 31 August 2024– 30 August 2025 Academy Start Dates

Start Date End Date Academy #13 24‐May‐25 14‐Jun‐25 Academy #14 21‐Jun‐25 12‐Jul‐25 Academy #15 19‐Jul‐25 9‐Aug‐25 pictures, program overview, Questions & Answers, contact information and host an online Application for the AHFA that will be provided by AFRS/Det 1. The website may host third party videos. The contractor shall establish an operational website within 30 days of contract award. Following the launch of the website, the contractor shall execute the necessary maintenance and updates to keep the site at peak operating capability no later than the 5th of each month. On a weekly basis, the contractor shall update the Q&A forum for interested parties, funnel student application information to the COR via PDF and Microsoft Excel documents, follow up on incomplete applications, and post other required announcements. After the application window closes, the contractor shall remove public access to the application. Additionally, the contractor shall provide the COR with data within 2 working days of receipt of the request. Ownership of the domain will remain property of the United States Air Force.

3.4 Scheduling. Each academy is 21 days/3 weeks long. The second day of each academy (Sunday) is a designated administrative day. During this time, students will be introduced to USAF cadre and contractor staff, informed of the rules and expectations for the academy, and the contractor shall process any required paperwork . Training shall be conducted Monday through Saturday. Normal business hours for students shall be conducted between the hours of 0600‐2100, not to exceed a 10 hour training day. The USAF contracting officer representative (COR) will be responsible for finalizing each AIM HIGH Flight Academy daily operation schedule in coordination with the contractor’s syllabus.

3.4.1 Field Trips. The USAF COR will coordinate one (1) or two (2) field trips/base visits per academy.

Access requirements, expenses or ticket costs will be also be handled by the USAF COR. Field Trips are intended to be scheduled on days of inclement weather. The base visit will be pre‐coordinated to fit into a training day (most likely Monday‐Friday) in accordance with what the local base is able to support.

The travel radius for each field trip will not exceed 80 miles one way. The contractor shall provide meals as stipulated in section 3.9 of this PWS and ground transportation as detailed in paragraph 3.10.2.

3.5 Participants

3.5.1 Students. Twenty‐four (24) students will attend each AIM HIGH Flight Academy. Students will consist of twenty (20) high school students (at least 16 years old) and a total of 4 college cadets from Air Force ROTC and the USAF Academy. A total of 72 (24 students * 3 academies) students will be trained at the conclusion of all three (3) academies. The USAF Air Force Recruiting Service will vet and select students who attend each academy. The vetting process includes a nomination from their School Staff, GPA verification, and a character reference. Additionally, if the student is NOT a U.S. Citizen they will be required to undergo fingerprint cards and background check in accordance with FAA requirements.

3.5.1.1 Student Responsibilities. Students are required to bring all necessary medication and healthcare provider instructions with them to their academy. Additionally, students will be required to report any dietary restrictions or allergies no later than 2 weeks prior to their Flight Academy start date to allow the contractor to make the necessary adjustments to their meal/catering plan.

3.5.2 USAF Cadre. Eight (8) Total Force USAF personnel will be present to serve as role models, mentors, Character and Education instructors, chaperones and other duties/functions (e.g., USAF coordination, administrative support, etc.) as required for operations.

3.5.3 Contractors. The contractor shall be responsible for: building a website to host flight academy information, videos, pictures, and online application, all flight, ground and simulator instruction;

coordination with students to obtain Federal Aviation Administration (FAA) Class III medicals and payment for medical certificate expenses; lodging; all meals for USAF cadre and students; and ground transportation.

3.5.3.1 Sexual Assault Prevention. The contractor shall provide commercially‐available sexual assault prevention training for all of their personnel participating in each AIM HIGH Flight Academy. All contractor personnel who will have direct contact with students shall have a favorable background check and favorable sex offender registry search. There is not a specific agency that needs to be utilized. The type of background check shall be a comprehensive criminal background check with a narrow criminal record search. The contractor shall comply with “best practices” for safety and legal concerns for programs of this nature. A copy of the comprehensive criminal background check with a narrow criminal record search and the sex offender registry search shall be provided no later than 14 working days after contract award. No contractor personnel shall interact with students until proof of the comprehensive criminal background check with a narrow criminal record search with a favorable rating and a favorable sex offender registry search have been supplied to the contracting officer (CO).

3.5.3.2 Student Insurance Coverage. The contractor shall ensure that the flight school and lodging facilities maintain insurance coverage for every academy per standard business practice. Proof of insurance coverage shall be submitted with offeror’s quote.

3.5.3.3 Protection of Student Information. All cadet information must be handled in strict accordance with the Privacy Act of 1974 due to containing Personally Identifiable Information (PII) contained therein.

3.5.3.4 Transportation Security Administration (TSA) and Medical Clearance. The contractor shall be responsible for contacting students and/or their legal guardian(s) to coordinate TSA clearances and Third Class Medical clearances. The student acceptance list and relevant data will be provided to the contractor by the COR. The contractor should plan to coordinate TSA and third class medicals for a total of 81 students; this number includes the 72 (24 students x 3 academies) students who will attend the academies and 9 alternates. Within fourteen (14) calendar days of receipt of the student acceptance list, the contractor shall provide the students with instructions to complete the required FAA and TSA flight training documentation. Within 74 calendar days of the receipt of the student acceptance list, the contractor shall ensure all students have completed their third class medical examination with the nearest Aviation Medical Examiner. The student must present the required information – as stipulated by the FAA and TSA‐‐to the contracted flight school/flight instructor in order to receive flight training.

The contractor shall pay directly to the medical examiner or clinic for each student. The contractor will be reimbursed for the FAA Class III medical expenses for students they direct to a provider.

3.6 Professional and Unprofessional Relationships.

3.6.1 The Contractor shall comply with AETCI 36‐2909, Professional and Unprofessional Relationships, and will take immediate action to resolve violations of the prohibition on unprofessional relationships.

Specifically, the Contractor should understand the following:

3.6.1.1 Unprofessional relationships include relationships involving faculty, staff, trainees, cadets, students, recruiters, recruits, applicants, and first-term Airmen who participate in the Recruiter Assistance Program (RAPpers). Whether pursued on or off duty relationships are unprofessional when they detract from the authority of superiors or result in (or reasonably create the appearance of) favoritism, misuse of office or position, or the abandonment of organizational goals for personal interests. Unprofessional relationships include relationships between officers; between enlisted members; between officers and enlisted members; between recruiters and recruits, applicants, or RAPpers; between RAPpers and recruits or applicants; and between military personnel and civilian employees or contractor personnel. Violations shall be communicated to the Contracting Officer (CO) and the Contracting Officer Representative within 48 hours, with corrective actions taken.

3.6.1.2 If practices, techniques, personal appearance, or conduct of Contractor personnel becomes detrimental to the accomplishment of the mission as determined by the USG, the CO will provide written notification of such conditions to the Contractor. Following such notification, the Contractor shall remedy the situation within 24 hours. In addition, the USG reserves the right to pursue other remedies available under the provisions of this contract as necessary.

3.6.1.3 Performance of Services During Crisis. IAW DoDI 1100.22, DFARS 237.76 Continuation of Essential Contractor Services” and aforementioned Air Force implementation, unless otherwise directed by an authorized government representative, it is determined that services as identified in this PWS are NOT essential for performance during a crisis. In the event of an unforeseen natural or military crisis, i.e., hurricane, insurrection, etc., the contractor’s primary responsibility is to safeguard the students in the same manner contractor’s employees would be safeguarded, and secure any equipment.

3.7 Flight, Ground & Simulator Training

3.7.1 Curriculum. The contractor shall select a formal curriculum for Flight and Ground training (commercial/existing products are encouraged) and present it with the submittal of the quote. The curriculum should be STEM‐focused on aeronautical principles as well as practical application. The contractor’s selected curriculum shall be in accordance with Federal Aviation Administration (FAA) Regulations 14 Code of Federal Regulations (CFR) Part 61. Additionally, the contractor’s curriculum shall prepare students to solo by the conclusion of each academy. The Government expects all students to solo as long as they meet the FAA Regulations of 14 CFR 61.87 and receive appropriate log book endorsements. contractors will not be held responsible for student(s) who are unable to solo for reasons outside the contractor’s control (i.e. student ability/proficiency, weather, etc.,).

3.7.2 Flight Instruction. Students shall be provided with 15 hours of total flight time.

3.7.3 Ground School Instruction. Students shall be provided a minimum of 25 hours of ground instruction time.

3.7.4 Simulator Instruction. Students shall be provided a minimum of 15 hours of simulator time in similar make and model of aircraft students will fly throughout the program.

3.7.5 Ancillary Supplies, Equipment, and Training Materials.

3.7.5.1 Provided in support of training. The contractor shall provide: FAR‐compliant, flight‐ ready aircraft of same make and model; ancillary‐required equipment (e.g., headsets, training aids, etc.), flight kits, and instructors in sufficient numbers to support ground training and 15 hours of flight training for each student (24) for the duration of each 3‐week AIM HIGH Flight Academy. The contractor shall maintain a minimum ratio of one (1) FAA certified air worthy plane per four (4) students at all times. The contractor shall maintain a minimum ratio of one (1) instructor pilot for every six (6) students. The contractor shall provide copies of Instructor Pilot Certificates, ground instructor certificates, and air worthiness certificates with the quote. On the first business day in May, the contractor shall provide the following to the COR: an updated list of Instructors participating in AHFA and copies of their certifications; an updated list of aircraft that will be utilized for the AHFA effort, airworthiness certificates, and Annual or 100 Hour Inspection. Once the flight academies start, changes need to be provided in writing to the COR prior to new instructors and new aircraft being utilized with AHFA students. The contractor shall only conduct flight training in aircraft with current air worthiness certificates, current annual inspections and current aircraft insurance with current certified flight instructors.

3.7.5.2 Flight Kits. The contractor shall provide flight kits for all students at each academy. At a minimum, the flight kit shall include: Jeppesen private pilot textbook (or equivalent textbook based upon syllabus), private pilot or VFR maneuvers manual, private pilot practical test standards, airmen knowledge test guide, pre‐solo written exam, E6B flight computer, navigation plotter, pilot log book, pilot kit bag, latest printed edition of the FAR/AIM book.

3.7.5.3 Flight Simulator Equipment. The contractor shall provide flight simulation equipment to conduct support scenario‐based instruction that augments contractor classroom and flight‐line instruction. At least one ground school or flight instructor shall be available to operate and utilize simulator equipment during normal business hours. Desktop simulation and virtual reality simulators are both acceptable.

contractors shall ensure the flight simulator has a working program that matches the model/type of aircraft students will be flying in. For example, if a warrior piper is provided for flight training, the simulators need to have a warrior piper system.

3.8 Lodging

3.8.1 Lodging Location. The contractor shall reserve lodging for students and cadre within 20 miles of the training site. Total commute time should be no more than 30 minutes each way. Lodging reservations shall adhere to the requirements of the Joint Travel Regulations (JTR)/General Services Administration (GSA) rates.

3.8.2 Chaperones. This will be a co‐ed program. Minors participating in the program will be chaperoned by a same‐gender USAF cadre member, who shall stay in the same lodging facility. The USAF will each provide at least 1 chaperone of each gender to ensure 1 female and 1 male chaperone are present. The contractor will not be required to provide any chaperones.

3.8.3 Number of Rooms Required. The contractor shall ensure no less than 32 single‐occupancy rooms are available in the same location (24 students + 8 cadre). The Government prefers that all rooms are in close proximity to each other (i.e. in the same hallway, same wing) as the lodging facility allows. Room assignments will be managed by USAF cadre.

3.8.4 Lodging Requirements On Travel Days. Lodging Requirements On Travel Days. The last day of each academy is scheduled as a travel day. Therefore, the contractor will not need to reserve lodging for that night. (Example: Academy #1 ends on 12 June 2021. No lodging will be required for the night of the 12th).

3.8.5 Lodging Amenities. The contractor shall ensure that students have access to laundry capabilities at the lodging location or transportation to an alternate facility as close as possible to the lodging location at no additional cost to the students. The contractor shall provide enough laundry cleaning supplies for (24) students to wash two loads of laundry per week. The contractor will not be responsible for the cadre’s laundry expenses. The contractor shall ensure students have access to high‐speed internet at no cost to the students.

3.9 Food.

3.9.1. The contractor shall provide daily meals, water and snacks for 24 students and eight (8) cadre members seven days a week. Information regarding special dietary restrictions or allergies will be provided to the contractor at least 1 week prior to the academy start date.

3.9.2 Daily Meals. The contractor shall provide daily meals (Breakfast/Lunch/Dinner) and snacks for students and cadre seven days per week. The contractor shall provide hot meals at Breakfast and Dinner. Mid‐day meal during training days may be a box lunch. Meals during field trips and on non‐ training days may also be a box lunch or other accommodations. The contractor shall be prepared to offer an alternative to the standard provided meal in the case of medical food requirements. The contractor shall coordinate the provision of all meals and water in accordance with the JTR rates. The contractor shall provide a specific plan of locations or vendors for catered meals and boxed meal options

3.9.3 Hydration. Water and snacks shall be available on the flight line and in the classroom.

3.9.4 Food Requirements on Travel Days. The first and last day of each academy are scheduled travel days. Therefore, the contractor shall only be required to provide dinner on the first day of the academy and breakfast on the last day. (Example: Academy #1 starts on 22 May 2021 and ends on 12 June 2021.

The contractor will need to provide dinner on 22 May 2021 and breakfast on 12 June 2021).

3.10 Ground Transportation

3.10.1 Round-Trip Transportation from airport to lodging site. The contractor shall provide transportation from the local airport to the lodging facility for 24 students, student luggage, and four (4) chaperones on the first day of each academy. The contractor shall provide transportation from the lodging facility to the airport for 24 students, student luggage, and four (4) chaperones on the last day of each academy.

3.10.2 Transportation in and around. Transportation shall be available during the normal business hours as specified in paragraph 3.4, seven (7) days per week. The contractor shall provide at least two

(2) 15‐ passenger vehicles with drivers for the duration of each 3‐week AIM HIGH Flight Academy. Daily transportation shall be provided to 24 students and 4 chaperones. Drivers shall provide round‐trip transportation from the lodging facility to the flight training sites as well as to scheduled field trips and base visits.

3.11 Quality Control Plan (QCP).

3.11.1 Quality Control Plan (QCP). The contractor shall develop and maintain an effective QCP to ensure the services of this PWS will be met. The contractor shall develop a QCP that includes quality control processes and procedures and apply them to meet this requirement. The finalized QCP shall be submitted to the CO no later than 14 calendar days after contract award.

3.11.2 The contractor's quality inspection documentation (i.e., metrics, reports, etc.) shall be made available to the COR within two (2) business days after request; if requested. The reports should provide information on the methods of inspection, what was inspected, discrepancies found, and actions taken to correct and preclude recurrence.

3.11.3 Syllabus requirements: The contractor shall provide a ground and flight training syllabus upon submittal of the quote.

3.11.4 The contractor shall participate in a project kickoff meeting within 5 working days of the contract award. The COR shall establish a weekly teleconference schedule with the contractor at the kickoff to finalize AIM HIGH Flight Academy details prior to student arrival for each 3 week session and provide ongoing progress updates throughout the program.

3.11.5 After Action Report: The contractor shall provide the COR an After Action Report within 5 business days of each academy graduation. The After Action Report shall consist of total hours of instruction provided for both ground and flight, as well as strengths and weaknesses and lessons learned. The COR and the contractor will discuss recommendations following each academy to incorporate any changes needed in the master schedule prior to the next academy kickoff. These changes shall not change the contract without approval of the contracting officer. A total of three (3) After Action Reports (one for each academy) shall be required.

3.12 Government Furnished Property and Services

3.12.1 The government will not furnish or provide available working space, network access, databases or equipment. The contractor shall be solely responsible for ensuring staff have access to the necessary facilities, equipment, and hardware and software tools to complete their tasks.

3.12.2 Performance Standards (Service Summary (SS)/Deliverables. The Service Summary (SS) identifies the major service requirements the US Government (USG) is acquiring and provides a basis for measurement between actual Contractor’s performance and specific contract requirements. The COR, in partnership with the Contractor, will verify adequacy of performance for the critical or major requirements using any of the quality assurance methods identified in the Quality Assurance Surveillance Plan (QASP). IAW FAR 52.246‐4, the USG has the right to inspect all tasks, not just Performance Objective (PO) items. See Below Chart, all items shall be submitted electronically in either Microsoft word, Excel or PDF Formats to the COR and Contracting Officer.

3.12.3 The government will provide the contractor content including: Patch photos, videos, pictures and Question/Answer content as well as a drafted template of what is required on the website for candidate applications and documents to be provided to students upon notification of selection.

PERFORMANCE MEASUREMENT TABLE

PWS Paragraph Reference & Performance Objective

Frequency/Schedule Performance Requirement Performance Threshold

3.3 Website Within 30 calendar

days of contract award

Website with AIM HIGH Flight Academy information, program Q&A and online hosted application will be provided to the COR

No later than 30 days after contract award

3.3 Website Monthly Execute the necessary

maintenance and updates to keep the site at peak operating capability

No later than the 5th of each month

3.3 Website Weekly Update the Q&A forum for

interested parties, funnel student application information to the COR via PDF and Microsoft Excel documents follow up on incomplete applications, and post other required announcements

No later than the second working day of the week.

3.3 Website No later than two

working days of the request

Provide the COR with data within 2 working days of the receipt of the request

No later than two working days of the request

3.5.3.1 Sexual Assault

Prevention

Within 14 working days of contract award

Provide copy of comprehensive criminal background check with a narrow criminal record search with a favorable rating and the favorable sex offender registry search on all personnel who will come into direct contact with students

No later than 14 working days after contract award

3.5.3.4 Transportation Security Administration (TSA) and Medical Clearance

Within 14 calendar days of receipt of the student acceptance list

Provide the students with instructions to complete the required FAA and TSA flight training documentation.

100% of students emailed and called

3.5.3.4 Transportation Security Administration (TSA) and Medical Clearance

Within 74 calendar days of receipt of the student acceptance list.

Ensure all students have completed their Third Class Medical

100% of students have taken their third class medical

3.7.2 Flight Instruction Per event/academy

IAW approved curriculum.

Provide 15 hours of Flight time for each student.

No less than 12 hours per student.

3.7.3 Ground Instruction

Per event/academy IAW approved curriculum

Provide 25 hours of ground instruction time for each student.

No less than 20 hours per student.

3.7.4 Simulator

Instruction

Per event/academy IAW approved curriculum

Provide 15 hours of simulator time for each student.

No less than 10 hours per student.

3.7.5.1 Provided in

Support of Training

On the 1st business day in May during each period of performance.

Provide an updated list of Instructors participating in AHFA and copies of their certifications, ; an updated list of aircraft that will be utilized for the AHFA effort, airworthiness certificates, and an Annual or 100 Hour Inspections.

No later than the 5th of May during each period of performance.

3.9 Food Three meals per

day, water and snacks

Ensure all students and cadre a have access to three meals a day in Accordance with 3.7

95% Performance standard; and no more than two (2) valid customer complaints

3.11.1 Quality Control

Plan

Within 14 calendar days after contract award.

Final copy of how the contractor shall provide quality control as required by 3.9.1

No later than 14 calendar days after Frequency/Schedule requirements.

3.11.4 Kickoff meeting Within 5 working

days of the contract award

Schedule the kickoff meeting to discuss contract execution

No later than 5 working days after contract award

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