Attach_2_Multi_Country_Cessna_208_Maintenance_Training_QASP.pdf

Attachment 2 Solicitation No. FA3002-16-R-0011

Quality Assurance Surveillance Plan (QASP)

Multi Country Cessna 208 Maintenance Training

12/16/2016

1 Vision

1.1 Mission

2 Purpose 3 Authority 4 Roles and Responsibilities

4.1 Contracting Officer Representative Supervisor

4.2 Contracting Officer (CO)

4.3 Contracting Officer Representative (COR)

4.4 Other Key USG Personnel

5 Performance Requirements and Method of Surveillance

5.1 Contract Surveillance

5.2 Surveillance Matrix

ATTACHMENT 1 - Quality Assurance Methods ATTACHMENT 2 - Initial Performance Review (IPR) Report Signature Page Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP)

Multi Country Cessna 208 Maintenance Training

1 Vision

Provide multiple countries CONUS and OCONUS Cessna 208 maintenance training.

1.1 Mission

AFSAT is the executive agent for all USAF sponsored international training and education. The squadron implements and approves USAF-sponsored security assistance training, monitors the progress of training and the welfare of USAF-sponsored international students, and provides guidance for implementation of the Department of Defense (DOD) International Program. Each year, Air Education and Training Command (AETC) members train or facilitate training for more than 9,000 students from more than 142 nations attending flying, technical, medical and professional education and training.

2 Purpose

2.1 This QASP is a United States Government (USG) developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

2.1.1 What will be monitored?

2.1.2 How monitoring will take place.

2.1.3 Who will be conducting the monitoring?

2.1.4 How monitoring efforts and results will be documented.

2.1.5 The Contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan (QCP). The QASP provides the structure for the USG's surveillance of the Contractor's performance to assure that it meets contract standards. It is the USG's responsibility to be objective, fair and consistent in evaluating contractor performance.

2.1.6 The QASP is not part of the contract nor is it intended to duplicate the Contractors QCP.

This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on Contractor performance.

2.1.7 The USG may provide a copy of the QASP to the Contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

2.1.8 Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

3 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Quality Assurance, which provides for inspection, acceptance and documentation of the service called for in the contract or task order.

4 Roles and Responsibilities The surveillance team consists of the following key players: The Contracting Officer (CO), Contractor Representative(s), Contracting Officers Representative (COR), and other key Government personnel to include multi-function team members, and Subject Matter Experts (SMEs), as required.

4.1 Contracting Officer Representative Supervisor

The COR Supervisor provides primary program oversight, nominates the COR, ensures the COR is trained and designated COR responsibilities by the CO before performing any COR duties, and supports the COR's performance assessment activities. While the COR Supervisor may serve as a direct conduit to provide USG guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.

4.2 Contracting Officer (CO)

4.2.1 The CO has overall responsibility for all aspects of the contract administration function and is the Point of Contact (POC) for formal USG/Contractor interface. The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the USG in the contractual relationship. The CO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the Contractor's performance in the USG's past performance tracking system.

4.2.2 The CO delegates specific surveillance responsibilities and authorities, by formal letter, to the COR. Additionally, the CO coordinates the QASP through 338th SCONS Quality Assurance Program Coordinator (QAPC) for approval and the CO also ensures the QASP is used in the oversight of the contract. The CO is the only USG representative authorized to direct the Contractor.

4.2.3 The CO will generate a letter of corrective action commonly known as Corrective Action Report (CARs) or other appropriate documentation, and review the Contractors action to correct the discrepancy and prevent its recurrence.

4.3 Contracting Officer Representative (COR)

4.3.1 The COR is the USG's surveillance program POC and assesses the Contractors surveillance efforts. The COR will review the Contractors QCP, advise the CO of QCP adequacy, and may revise the surveillance plan accordingly. The COR is also the POC for changes to the PWS. All proposed changes are processed through the COR for technical evaluation of the mission impact.

4.3.2 The COR is responsible for providing continuous technical oversight of the Contractor's performance. The COR uses the QASP to conduct oversight and/or surveillance process. The COR shall keep a Quality Assurance file that accurately documents the Contractor's actual performance. The purpose is to ensure that the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the CO. The COR is required to provide an annual performance assessment to the CO which will be used in documenting past performance. The QASP is the primary tool for documenting Contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the USG's behalf.

4.3.3 The COR will maintain the CO letters of appointment, QASP (with attachments), current contract and PWS, contract modifications, training documentation, and documentation of surveillance activity. Copies of surveillance documentation will be forwarded to the CO upon completion of contract performance, or as otherwise requested by the CO.

4.3.3.1 The COR will evaluate adequacy of all elements of the Contractor QCP.

4.3.3.2 The COR will monitor and evaluate Contractor tasks and system compliance with PWS.

4.3.3.3 The COR will initiate request for and evaluate adequacy of Contractor corrective actions.

4.3.3.4 The COR will notify the CO of any significant performance deficiencies.

4.3.3.5 The COR will recommend improvements to the QASP and PWS throughout the life of the contract.

4.3.4 The COR will evaluate and document Contractor performance in accordance with the procedures outlined in this QASP and maintain surveillance documentation. The results of surveillances shall be maintained as past performance information and utilized to prepare and support annual Contractor Performance Assessment Reporting System (CPARS) reporting, if required. Information will also be used to complete reporting requirements in accordance with Management Oversight of Services (MOS). As a reminder, all COR documentation maintained over the life of the contract will be turned over to the CO at the end of the performance to be made a part of the official contract file.

4.4 Other Key USG Personnel

4.4.1 This QASP meets the requirements of AFI 63-138 Acquisition of Services and Federal Acquisition Regulation (FAR) 37.6, Performance-Based Acquisition. It is the result of collaboration among the Multi-Functional Team (MFT) responsible for AFSAT contract oversight (assigned 338th SCONS/PKB CO and AFSAT Training Program Manager (TPM)) specific to this contracting effort. Its purpose is to identify the methods and procedures the USG will use to insure delivery of the services identified in the PWS. This QASP relies on the Contractors QCP to the maximum extent practicable. The Contractors quality auditor will perform surveillance of all performance requirements in accordance with the Contractors QCP, which will encompass all performance requirements of the contract. The USG will perform surveillance to the level necessary to insure the Contractors QCP and methods of surveillance are sufficient to prevent tendering of non-conforming services. The CO will use a COR to support the surveillance requirement. This person can also be the AFSAT TPM, listed here in as the COR. The minimum surveillance will consist of review of all student critiques and the validation using the QASP checklist; however, the USG retains the rights listed in the services surveillance clause of this contract. Reviews disclosing actual or potential discrepancies will be followed by review of Contractors metrics of inspection with further USG surveillance as necessary.

4.4.2 The MFT is a customer-focused team instituted under the authority of Senior Leadership.

The purpose of the MFT is to create an environment that shapes and executes an acquisition.

The emphasis is on teamwork, trust, common sense, and agility. The goal is to obtain efficiencies, improved performance, and cost saving throughout the acquisition life cycle.

4.4.3 The MFT is composed of stakeholders in the acquisition. These stakeholders are responsible for this acquisition throughout the life of the requirement. For a list of the stakeholders for this acquisition, reference the MFT Member Appointment letter in the contract file for MFT duties and those outlined here within the QASP, which is IAW AFI 63-138, Chapter 6, 21 May 2013 and DoD Instruction 5000.02 dated 7 Jan 2015.

4.4.4 The CO and the COR may call on SMEs as required to support technical evaluations.

4.4.5 A SME may be consulted by the COR to assure technical adequacy of training material, or to assist the COR to conduct inspections.

5 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

5.1 Contract Surveillance

5.1.1 The goal of the QASP is to ensure that Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the CO, PM and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the USG, is responsible for management and Quality Control/Quality Assurance (QC/QA) actions to successfully meet the terms of the contract.

5.1.1.1 The Contractor quality program requirements are defined in section 4.2 of the PWS.

5.1.2 The COR will assess, document, and report Contractor compliance with technical requirements. The COR may request Contractor surveillance reports, evaluate the effectiveness of the corrective actions taken, and recommend to the CO re-performance or equitable adjustment for acceptance of non-conforming services. Should a discrepancy of performance be determined, the CO will generate a CAR, or other appropriate documentation, to include the contract number, the PWS reference, a description of the discrepancy, and an appropriate time frame for the Contractor to respond. The CO will assure the Contractor response includes documentation of how the discrepancy was corrected and what steps are taken to prevent the recurrence of the discrepancy. As appropriate, the CO will support the Contractor to reconcile the processes used to deliver contractually accurate performance.

5.1.3 The intent of including the QASP in the Request for Proposal (RFP) is to gain confidence in the Contractors business practices and performance. The USG retains the right to modify the QASP and oversight level to a point that maintains that confidence. Whenever a contract change or modification that impacts the plan is issued, the QASP must be updated to reflect the change.

5.1.4 Special Quality Audits. At any time the USG feels a performance objective has not been met and the technical expertise of a special auditor may be required, the COR may request CO consideration of a special quality audit.

5.1.5 Certification of Services. At the end of each contract payment period as defined in the resulting award of this acquisition, the COR shall certify the services were received in accordance with contract payment terms and conditions.

5.1.6 MFT Meetings. The MFT will continue to meet post award as necessary to ensure Contractor performance, foster a synergistic partnership, and support mission requirements.

5.1.7 Initial Performance Review (IPR). The initial evaluation of Contractor performance shall take place within 30 days after the Contractor assumes full performance responsibilities (i.e. after completion of transition/mobilization) to ensure the Contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract.

5.1.7.1 IPR criteria. Reference Attachment 2, Initial Performance Review Report.

5.1.8 Combating Trafficking in Persons (CTIP). All personnel supporting this QASP must be aware that the DOD has a zero tolerance policy for human trafficking. CORs are the first line of defense in the battle against human trafficking and must complete Combating Trafficking in Persons training annually. As the COR monitors the Contractor and its employees, Combating Trafficking in Persons should rank among the CORs chief priorities. CORs must be diligent in ensuring that Contractors and Contractor personnel are not trafficking in persons. During surveillance, the COR will monitor the contractors performance regarding trafficking in persons for compliance with all that is required IAW FAR clause 52.222-50, Combating Trafficking in Persons. The COR must inform the CO if the Contractor, Contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of the clause at FAR 52.222-50. After receiving this information, the CO shall provide information for any investigation and enforcement to:

Program Manager DoD CTIP Law Enforcement and Support

OUSD (P&R) DHRA

4800 Mark Center Dr Suite 06J25-01 Alexandria, VA 22350-4000

Reports may also be made:

On-line at http://ctip.defense.gov/;

On-line via the National CTIP Hotline website at http://www.polarisproject.org/;

By e-mail to CTIPReports@OSD.Pentagon.mil; or By phone to the National CTIP Hotline at 1-888-373-7888.

Note: The COR must report any suspected violations or activities to the Contracting Officer (See FAR Subpart 22.17 and DFARS Subpart 222.17).

Note: CORs should not personally investigate suspected incidents of Trafficking in Persons but should forward all reported or suspected violations to the CO immediately.

Note: The Contractor must take appropriate action should a violation occur. For corrective procedures and remedies for non-compliance, see FAR 52.222-50.

5.2 Surveillance Matrix

5.2.1 The Surveillance Matrix (Appendix 1) takes the place of the Service Summary and provides a list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

5.2.2 Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The USG performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The Performance Requirement Summary (PRS) should be used to form the foundation of the COR's Surveillance Matrix which in turn should be used as the COR's inspection checklist.

5.2.3 Non-Service Summary Items: Quality performance is expected on all contract requirements (Non-Service Summary) items by the contractor. The Government has the right to inspect all tasks within this PWS not just the Performance Objectives (POs) listed in the attached Appendix 1 - Surveillance Matrix. All other tasks required under the PWS may be inspected by the COR on a random, periodic basis, or other method and at a frequency determined by the Functional Commander/Functional Director (FC/FD), CO, and/or COR per the Inspection of Services Clause in the contract.

5.2.4 The AFSAT TPM/COR, in partnership with the Contractor, will verify adequacy of performance for the critical or major requirements documented in the PRS using any of the quality assurance methods delineated in Attachment 1.

ATTACHMENT 1

QUALITY ASSURANCE METHODS

100% INSPECTION: The COR will inspect and evaluate Contractor performance each and every instance deliverables are performed. The COR will determine acceptability and compliance with the performance threshold by monitoring and tracking each deliverable service/document. Technical documents and other deliverable documents will be reviewed for technical accuracy and compliance with technical directives. Inspection results may be used as the basis for Contractor corrective action.

COR VALIDATION: Reviews or other actions taken by the COR, including the use of the QASP Checklist, to insure receipt and compliance.

DIRECT OBSERVATION: Scheduled and unscheduled observations of instruction, processes and procedures.

CUSTOMER COMPLAINTS: The COR is the POC and must collect all customer complaints.

AF Form 714, Customer Complaint Record, or a similar locally devised form may be used for this purpose. All complaints are validated and any resulting resolution of such complaints must be documented with the information required on the customer complaint form. Customer complaint forms become a permanent part of the COR surveillance records. The COR will periodically contact each customer involved with the contract to assure understanding of the contract requirements by all appropriate personnel and provision of complaint forms.

CUSTOMER COMPLAINT RESOLUTION: Actions taken in support of a specific Contractor or USG concern or problem that impacts operations; usually results in USG-to-Contractor or Contractor-to-Contractor process deficiency resolution (feedback).

NOTE: Customer complaints, once validated, are a means of surveillance and are an alternative to formal surveillance methods.

CUSTOMER FEEDBACK STUDENT CRITIQUES: Student evaluations of training assist in the analysis of Contractor performance. If critiques are unfavorable, the areas in question may require further evaluation using any of the Quality Assurance (QA) methods referenced herein.

OPERATIONAL ASSESSMENT: Risk-based assessment of major tests, critical operations, etc., and assessment of Contractor work processes/procedure compliance, normally driven by developing trends. These may be scheduled or unscheduled assessments.

MANAGEMENT SYSTEM ASSESSMENTS: System audits performed by a team of qualified QA auditors to ensure execution of a documented QA management system capable of delivering acceptable contracted goods and services and mitigating risks to customers. These may be scheduled or unscheduled assessments.

PERIODIC INSPECTION: Services/deliverables are inspected on a periodic or recurring basis;

may be daily, weekly, monthly, quarterly, etc. The inspection results may be used as the basis for corrective action toward the Contractor. In such cases, the Inspection of Services clause becomes the basis for the CO actions.

PROCESS EVALUATIONS: Assigned COR determines if Contractor processes meet specifications and promote continuous improvement. Contractor metrics are validated.

PAST PERFORMANCE HISTORY: Objective, historical documentation of Contractor performance to assist in the analysis of past and present performance.

Follow-On Training Feedback INSTRUCTOR CRITIQUES: Evaluation of students ability to read, write, speak and comprehend English assists in the analysis of Contractor performance.

Unfavorable critiques initiate further analysis and evaluation of the areas in question using any of the QA methods reverenced herein.

ATTACHMENT 2

INITIAL PERFORMANCE REVIEW REPORT

Contractor:

Contract Number:

Description of Services:

The Multi Functional Team (MFT) will complete initial performance review within 30 calendar days after the Contractor has assumed contract performance responsibility (i.e. after completion of transition/mobilization) to ensure the Contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract using the assessment values below.

Assessment values:

o Green No issues.

o Yellow Issue(s) but Contractor has an adequate mitigation or corrective action plan in place.

o Red Issue(s) with inadequate or no Contractor mitigation or corrective action plan. Any red assessment shall include the USG proposed actions with respect to the failing Contractor.

(1) Technical. Assess Contractor conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, safety, or health standards).

Assessment and comments:

o Green o Yellow o Red

(2) Schedule. Assess Contractor timeliness against contract requirements, task orders, milestones, delivery schedule, and administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

Assessment and comments:

o Green o Yellow o Red

(3) Cost. Assess Contractor ability to remain within cost. (i.e. cost performance will be reported only if other than Firm Fixed Price). The assessment will include a discussion of Contractor effectiveness in forecasting, managing, and controlling contract cost, as applicable.

Assessment and comments:

o Green o Yellow o Red

(4) Management/Performance. Assess the integration and coordination of all activity needed to execute the contract, specifically the completeness and quality of problem identification, corrective action plans, Contractor history of reasonable and cooperative behavior, customer satisfaction and management of subcontracts including progress on small business subcontracting goals.

Assessment and comments:

o Green o Yellow o Red

(5) Staffing. Assess the Contractor performance in selecting, retaining, supporting and replacing personnel when necessary.

Assessment and comments:

o Green o Yellow o Red

(6) Special Interest Items (if applicable). Assess any significant modification to the contract made since contract award.

Assessment and comments:

o Green o Yellow o Red

*The Services Designated Official may waive the initial evaluation for Contractor that has continued performance under a successor contract award (prior incumbent), or for Contractor which has otherwise demonstrated full compliance with contract start-up. Separate initial contract performance is not required when review held and reported under Award fee or Award Term Plan provisions would be duplicated.

COR Signature Date

Signature Page

PREPARED BY:

___________________________________________________ Date_____________________ Robin Kaiser Program Manager/COR

AFSAT/MSR

APPROVED BY:

____________________________________________________ Date_____________________ Melissa A. Gonzalez Contracting Officer (CO) 338th SCONS/PKB

____________________________________________________ Date_____________________

LOUIS J. MUNOZ

Quality Assurance Program Coordinator (QAPC) 338th SCONS/PKA QAPC

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix

Performance Requirements Standards/AQLs Inspections Ratings 3.1 Provide Cessna 208 Series Aircraft CONUS maintenance training for IMS.

a) The Contractor shall provide CONUS maintenance training courses to IMS on the Cessna 208 aircraft. Training shall ensure IMSs understand how to safely and independently operate systems, subsystems, and related support equipment associated with the Cessna

208. Training shall be to the level necessary to provide IMSs a thorough understanding of their specialty requirement and ensure that IMS's can perform tasks IAW applicable technical data with minimal supervision at the end of training.

AQL: 100% Compliance

b) The Contractor shall provide academic training which consists of a compilation of lecture, seminar sessions and on the job training events to teach required skills and knowledge. Testing procedures must be in place and used to verify the IMS has retained knowledge as instructed.

AQL: 100% Compliance

c) The contractor shall provide training in accordance with (IAW) an agreed upon schedule for each task order between the Contractor and the CO.

What: Cessna 208 Series Aircraft CONUS maintenance training How: Customer Feedback Student Critiques Frequency: End of Each Course Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

Re-performance without additional cost to the USG, or the international customer.

Standard(s): Inspection applies to all standards

The CO may delegate the schedule definition to the AFSAT TPM/COR.

The agreed upon schedule are based off government planning estimates and are subject to change. No-Cost changes to the training schedule do not require CO approval; rather it requires coordination between AFSAT TPM/COR and the Contractor. Any changes involving funds obligated for each task order require CO approval.

AQL: 100% of all students complete training IAW the agreed schedule;

unless released by the CO with AFSAT TPM/COR direction.

3.2 Provide Cessna 208 Series Aircraft OCONUS maintenance training for IMS.

a) The Contractor shall provide OCONUS maintenance training courses to IMS on the Cessna 208 aircraft.

Training shall ensure IMSs understand how to safely and independently operate systems, subsystems, and related support equipment associated with the Cessna 208. Training shall be to the level necessary to provide IMSs a thorough understanding of their specialty requirement and ensure that IMS's can perform tasks IAW applicable technical data with minimal supervision at the end of training.

AQL: 100% Compliance

What: Cessna 208 Series Aircraft CONUS maintenance training How: Customer Feedback Student Critiques Frequency: End of Each Course Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

Re-performance without additional cost to the USG, or the international customer.

b) The Contractor shall provide academic training which consists of a compilation of lecture, seminar sessions and on the job training events to teach required skills and knowledge. Testing procedures must be in place and used to verify the IMS has retained knowledge as instructed.

AQL: 100% Compliance

c) The contractor shall provide training in accordance with (IAW) an agreed upon schedule between the Contractor and the CO. The CO may delegate the schedule definition to the AFSAT

TPM/COR.

AQL: 100% of all students complete training IAW the agreed schedule;

unless released by the CO with AFSAT TPM/COR direction.

3.3 Provide qualified and certified instructors for FMS Training Program.

Deliverables:

A002 Instructor Certification

a) The Contractor shall provide qualified instructors that meet the requirements of PWS Paragraph 2.3.2.

AQL: 100% Compliance

b) The contractor shall establish and maintain instructor records IAW PWS paragraph 2.3.3. The Contractor shall provide a memorandum to the AFSAT TPM/COR documenting the Instructor's qualifications prior to the Instructor providing training to IMS. Thereafter, What: Deliverables How: 100% Inspection Frequency: Upon Request Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

documentation of training shall be provided to the AFSAT TPM/COR or CO within 24 hours after request.

AQL: 100% Compliance. 90% of instructor documentation provided within 24 hours after request.

3.4 Provide commercial off the shelf (COTS) student training materials for IMS attending training.

Deliverables:

A005 Training Materials

a) The Contractor shall provide 1 copy of IMS training materials approved for release to each IMS during course presentation. Contractor format for IMS training materials is acceptable.

Training material shall be based on all applicable, current and disclosed data.

AQL: 100% Compliance

What: Student Training Materials How: Customer Feedback Student Critiques Frequency: End of Each Course Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

Re-performance without additional cost to the USG or international customer.

3.5 Provide record keeping for IMS and FMS Training Program.

Deliverables:

A006 IMS Records A007 Completed AF Form 1256 Certificate of Training or Contractor Equivalent A008 AETC Form 325 Student

a) The contractor shall maintain IMS records for all IMS attending training.

IMS records generated under this contract are the property of USG. The Contractor shall, without exception, turn over an IMS record to the appropriate AFSAT TPM/COR no later than 7 business days after the IMS's completion of all required training and additionally provide 1 copy of IMS

What: Deliverables How: 100% Inspection Frequency: Continuous Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

Accounting Report or Contractor Equivalent A009 Completed AETC Form 258 or Contractor Equivalent A010 Course Evaluation Report A011 IMS Departure Information records to the IMS upon completion of training.

AQL: 100% Compliance for maintaining all IMS records and providing them to the IMS. 90% Compliance for all documents being received no later than 7 business days after IMS's completion of training.

b) The Contractor shall be responsible for all IMS training records, [i.e. OJT Task Proficiency Guides (TPGs)] through completion of the final Contractor-provided course for each individual IMS. No records provided to unauthorized personnel or organizations.

AQL: 100% Compliance

c) The Contractor shall provide AFSAT TPM/COR 1 copy of the IMS's completed AETC Form 325, Student Accounting Report, or Contractor equivalent within 2 business days after student entry and within 7 business days after course completion.

AQL: 100% Compliance for receiving completed forms. 90% Compliance within 2 business days after course entry and 7 business days after course completion.

d) The Contractor shall provide a Course Evaluation Report to the AFSAT TPM/COR not later than 7 business days after course completion. The Course Evaluation Report shall be in

Contractor format and shall document all problems during the training course, such as deficiencies in subject coverage, documentation, and equipment failures, etc.

AQL: 100% Compliance for Course Evaluation Report. 90% received not later than 7 business days after course completion.

e) The Contractor shall notify the AFSAT TPM/COR of all IMS issues requiring AFSAT intervention, assistance, or AFSAT/CC determination. No IMS shall be removed from training without CO direction and AFSAT/CC approval. The Contractor shall notify the AFSAT TPM/COR of any issues concerning the IMS's ability to complete training (academic performance, health, personal issues, or discipline).

AQL: 100% Compliance

f) The Contractor shall provide a Completed AF Form 1256 (Certificate of Training) or contractor equivalent to each student upon course completion (original and 1 copy) unless the Contractor has a documented and established process that must be followed to validate or certify the student has completed the required training. If the IMS fails to complete training a Certificate of Attendance shall be issued. The Certificate of Attendance will be in the Contractors format. The Contractor shall provide completed copies to the AFSAT TPM/COR within 7 business days after completion of the course.

AQL: 100% Compliance for supplying completed certificates of training/attendance. 90% Compliance within 7 business days after course completion.

g) The Contractor shall notify the AFSAT TPM/COR or other identified point of contact by the AFSAT TPM/COR of the departure and itinerary of all IMSs, who are attending CONUS training, within 3 business days before IMS departure from training. This notification will include: The Name, Grade, Country, and Service of the IMS, Date and hour of departure and projected scheduled arrival of the IMS to the gaining activity, the name of the air carrier, the flight number (or train or bus number), or if the IMS is traveling by Privately Owned Vehicle (POV).

AQL: 98% correct information provided prior to IMS departure.

h) The Contractor shall provide a completed AETC Form 258 (Student Evaluation of Training) or Contractor equivalent to each IMS upon course completion. Student Evaluation of

Training shall cover not only quality of training, but also whether or not the student received instructional materials and the quality of student support services. The Contractor shall provide completed forms to the AFSAT TPM/COR within 7 business days after completion.

AQL: 100% Compliance for receiving completed forms. 90% Compliance within 7 business days

3.6 Provide Monthly Status Report for FMS Training Program.

Deliverables:

A003 Monthly Status Report

a) The Contractor shall detail all information required by PWS paragraph

2.3.10. Failure to provide this

information may result in Wide Area Workflow Invoice Rejection. The monthly status report shall be provided to the AFSAT TPM/COR by the 5th business day of the month.

AQL: 100% Compliance for monthly status report. 90% Compliance by the 5th business day of the month.

What: Deliverables How: 100% Inspection Frequency: Monthly Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

3.7 Provide syllabus for disclosure release and approval.

Deliverables:

a) The Contractor shall submit the syllabus to the AFSAT TPM/COR for disclosure release and approval not later than 45 calendar days before training start date.

What: Deliverables How: 100% Inspection Frequency: Once Who: COR Incentive: CAR or other actions

A004 Syllabus AQL: 100% Compliance available to the CO IAW the FAR.

3.8 Provide IMS Services for CONUS FMS Training.

a) The Contractor shall provide transportation to medical services for IMS in training CONUS.

AQL: 100% Compliance

b) If medical treatment or hospitalization is required the Contractor shall provide transportation for the IMS to required medical or dental care. As the IMS is a member of an allied armed force, he/she should be taken to the nearest US military hospital with in a 25 mile radius, if possible. The nearest civilian hospital/medical facility shall be a secondary consideration;

however, immediate treatment shall be given first priority. The Contractor shall provide the medical facility a copy of the students Invitational Travel Order (ITO) (DD Form 2258). The Contractor is authorized to use 911 services in place of Contractor transportation if the Contractor deems the IMSs medical condition is emergency that endangers life or limb.

AQL: 100% compliance.

c) The Contractor shall notify the AFSAT TPM/COR and CO within 24

What: IMS Services How: 100% Inspection: Departure Information and Issues Requiring AFSAT Intervention Customer Feedback Student Critiques:

Student Services Frequency: Continuous Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

hours after becoming aware and or notified of a IMSs treatment and/or hospitalization. The Contractor shall not pay for any medical costs or medications on behalf of IMS. The Contractor shall follow guidelines identified in Section 12b of the ITO for medical and dental expenses.

AQL: 95% of issues notified within 24 hours.

d) The Contractor shall provide IMS transportation between the training facilities; the Contractor provided lodging facility(s), dining facilities, commercial airport(s) for IMS official arrival/departure and for 1, 4 hour shopping trip each week. This service shall be provided at convenient intervals and on a schedule known in advance to the IMS. Contractor-provided transportation is to support this contract and is not for IMS recreational use.

AQL: No more than 3 complaints validated by the AFSAT TPM/COR or the AFSAT Traveling IMSO per IMSs stay.

e) The Contractor shall provide lodging for IMSs CONUS when required by task order. Lodging will include his/her own bedroom with adjoining private bathroom, weekly cleaning service, stove, sink, and refrigerator as a minimum. IMSs shall be briefed to maintain assigned lodging in same condition as existed upon initial occupancy and Contractor shall have IMSs sign to acknowledge they have been briefed.

AQL: 100% Compliance from date of IMS arrival till departure.

3.9 Establish and maintain Quality Control (QC) Plan for FMS Training Program.

Deliverables:

A001 Quality Inspection Documentation

a) The Contractor shall establish and maintain a QCP that encompass all aspects of the contract and documents inspections, findings and corrective actions. Findings will be corrected within 3 business days. The contractor's quality inspection documentation (metrics/reports) shall be provided to the AFSAT TPM/COR within 2 business days after request.

AQL: 100% Compliance

What: Deliverables How: 100% Inspection Frequency: Upon Request Who: COR Incentive: CAR or other actions available to the CO IAW the FAR.

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE

DATE

6. CONTROL

NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. CONTRACTING OFFICER REPRESENTATIVE (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT

RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF

COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING

INDIVIDUAL

PHONE

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK

ORDER NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. CONTRACTING OFFICER REPRESENTATIVE (COR)

5. COR

PHONE

6. SUSPENSE

DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL

BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH

ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF

DEFICIENCY BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE

CONCUR NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED

COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF

RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS