PWS_Approved.pdf

PERFORMANCE WORK STATEMENT FOR

Maintenance Service Contract of Mach Alert Fire Station Alerting System and Motorola

Wave Systems

PERFORMANCE WORK STATEMENT FOR

MAINTENANCE AND REPAIR OF FIRE ALARM SYSTEMS

FIRE SUPPRESSION SYSTEMS

JOINT BASE ANDREWS, MARYLAND

11 CES

Date: 11 Jul 19 Draft # 1

1.0. Scope. The contractor shall provide all management, supervision, labor, equipment, tools and other resources necessary for the Maintenance Service Contract of Mach Alert Fire Station Alerting System and Motorola Wave

Systems for the Joint Base Andrews E911 Fire Emergency Communications Center, located at Fire Station 1

(Building 1287), Fire Station 2 (Building 3464) and the Base Hospital (Building 1060).

1.1. Description of Services. The Fire and Emergency Services Flight (CEF) requires the purchase of purchase of the Maintenance Service Contract of Mach Alert Fire Station Alerting System and Motorola Wave System. The purpose of this initiative is to have an all-encompassing maintenance service contract for Joint Base Andrews FES

Mach Alert Fire Station Alerting System and Motorola Wave System. The Propose of the maintenance service contract is to provide 24 X 7 services on the WAVE System, Mach Alert Fire Station Alerting System and Mobile radios that support the Joint Base Andrews Fire Department. This support also includes Depot repairs of the Portable and Mobile Radios. The contractor must be trained and certified on each system.

1.2 Contractor Requirements. The services offered under the service maintenance contract will include Support and maintain services, this will include technical support, dispatch services, on-site infrastructure response, Infrastructure repair, network preventative maintenance, service from the start, local radio support and WAVE annual release and update service (ARUS).

1.2.1. Technical Support. Direct telephone access to technologist’s consultant. These Technologists consult with the caller to help quickly diagnose and resolve network issues and maximize system availability.

1.2.2. Dispatch Services/On-site infrastructure response. Dispatch and On-Site Infrastructure Response services ensure that a trained and qualified technician is dispatched to diagnose and restore the communications network as required. The arrival of the technician and the system restoration must comply with all contracted response times.

1.2.3. Infrastructure Repair. Service covers the repair of all equipment manufactured by Motorola, as well as equipment from third-party infrastructure vendors.

1.2.4. Network Preventative Maintenance. Network equipment to ensure that it meets original manufacturer’s specifications. Network Preventative Maintenance detects potential issues before they have a chance to cause any malfunction or operational interruption. All equipment will be inspected annually along with cleaning filters, removing dust and foreign substances, and Measure, record, align, and adjust the equipment to meet original manufacturer’s specifications.

1.2.5. Service From The Start (SFS). When a repair is required, the contractor will, repair, and return the radio to its original factory specifications. Firmware will also be upgraded to the latest version. The SFS adheres to a proven process of analysis and restoration that is backed by a 90-day repair warranty. Equipment covered under SFS receives our highest service priority, which results in a faster turnaround time for repairs.

1.2.6. Local Radio Support. Local Radio Support provides an operational check of subscriber Equipment. An operational check is an analysis of the Equipment to identify external or internal defects. If the Equipment has an external defect, or can be restored without opening the radio case, the Equipment will be restored and returned to

Customer. If the Equipment has an internal defect, or is not serviceable without opening the radio case, then the

Equipment will require additional service. Contractor must have an On-site option that allows the provider to pick up and deliver devices to the customer's location within mutually agreed upon schedule.

1.2.6.1. Survey and Analysis Option. The Survey and Analysis optional add-on provides for annual testing to ensure equipment meets original manufacturer's specifications.

1.2.6.2. Remote Control Head Enhancement for Mobiles Option: Provides coverage for Remote Control Heads. This service will be provided 24 hours a day on mobile radios. Portable Radios will have pick-up and delivery service only during normal business hours.

1.2.7. WAVE annual release and update service (ARUS). Maintain the WAVE system with annual update of software to maintain the system at the current release.

1.3. General Information

1.3.1. Location.: All work associated with this contract must be performed on Joint Base Andrews, Maryland at

Fire Station 1 and Fire Station 2. The address for Fire Station 1 is 1287 South Dakota Avenue, and the address for

Fire Station 2 is 3464 East Perimeter Road.

1.3.2. Hours of Operation. Upon arrival at Joint Base Andrews, the contractor must contact the fire department dispatch center (Commercial: 301-981-4986) at least thirty minutes prior to arrival. This will ensure there are personnel available to escort them to the location of the vehicles if necessary. The schedule for installation will be agreed upon by the customer and contractor before the contractor arrives at Joint Base Andrews. It is preferred that the contractor complete the work Monday through Friday between 0730 and 1730.

1.3.3. Safety. The installation will be conducted inside Fire Station 1 and Fire Station 2. The personnel that work inside the building will ensure that the contractors’ work area is clean and free of any potential hazards. Personnel that work inside the facility will remain clear of the area and will not impede the installation progress in any way.