PWS-_update_7-24-17.docx

FA5000-09-R-0033

FA2823-17-R-4024

PERFORMANCE WORK STATEMENT

FOR

EXHAUST HOOD AND DUCT CLEANING SERVICES

AT

EGLIN AFB, FL

24 July 2017

Exhaust Hood and Duct Cleaning Services

Table of Contents

Section Number and Title Page Number

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1. General. This is a non-personnel services contract to provide Exhaust Hood and Duct Cleaning Services. The Government shall not exercise any supervision or control over the contract service providers (contractor personnel) performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1.1. Overview Description of Services/Introduction. The contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Exhaust Hood and Duct Cleaning Services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasking under the contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO) and the Contracting Officer Representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract. The Contractor shall be responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract. The contractor is not responsible for repairs, major or minor, these shall be reported to the COR immediately. Unless the repair is a resulting action of negligence on the contractors part, then the contractor shall be responsible for the repairs.

1.2. Objectives. The contractor shall inspect and clean hoods and ducts systems in accordance with (IAW) NFPA 96 Standard for Ventilation Control and Fire Protection of Commercial Cooking Operation, OSHA and other local, state, and federal rules and procedures.

1.3. Inherently Governmental Function. The Contractor shall not perform Inherently Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4. Period of Performance. 12-month base period with four, 12-month option periods.

1.5 Place of Performance. The contractor shall perform the services in the PWS at Eglin Air Force Base, Florida and all outlying sites and ranges.

1.6. Specific Tasks.

1.6.1. Basic Services. The contractor shall inspect and clean hoods and ducts systems IAW NFPA 96 Standard for Ventilation Control and Fire Protection of Commercial Cooking Operation, OSHA and other local, state, and federal rules and procedures, with no more than two (2) deficiencies per quarter. The contractor shall set up a monthly schedule with facility managers and approved by the COR within five (5) calendar days of the month services are to be provided, with no more than two (2) deficiencies per quarter. The contractor shall submit a documented report to the COR on all hood, duct, and exhaust system functional tests and cleanliness inspections noting discrepancies, system impairments and recommendations, within five (5) calendar days after inspection, with no more than two (2) deficiencies per quarter.

1.6.2. Specific Tasks. Inspect each hood and duct exhaust system IAW NFPA 96 (NFPA 96 lists numerous other NFPA and ASTM publications to follow) and the manufacturer’s instructions. The contractor’s schedule must be coordinated with all facility managers each month and approved by the COR within five (5) business days of the month services are to be provided.

1.6.3. Perform operational tests on hood and duct exhaust systems IAW NFPA 96 and manufacturers’ listed procedures.

1.6.4. Perform recurring preventive maintenance on hood and duct exhaust systems IAW NFPA 96 and the manufacturers’ listed procedures.

1.7. Reports and Records. The contractor shall provide a monthly invoice for services rendered. The contractor shall maintain a service log that contains the date and time of service, inspection results, and shall provide this log with the invoice to the COR. Invoices along with all backup documentation shall be submitted to the COR no later than five (5) Calendar days following the month of service and shall not contain more than two (2) deficiencies per quarter. Once invoice is reviewed and accepted, the contractor will be notified. The contractor will be responsible for submitting the invoicing documents via methods as directed by the Government, i.e. submission in Wide Area Work Flow. Proper and timely submission of monthly invoicing is solely the responsibility of the contractor.

1.8. Variation in Workload. Workload estimates in Appendix 2, Estimated Workload Data, are provided for information purposes only as a guide to the contractor in estimating manpower workload and scheduling requirements.. The Government reserves the right to increase or reduce services to meet changing requirements and/or budget constraints. The contractor will be notified of any changes to contract requirements. Any significant changes in excess of 5% shall be negotiated through a modification to the contract.

1.9. Cancellation of Requests. The Government reserves the right to cancel a request within eight (8) working hours of the required date and time. Cancellation within the allotted timeline will not constitute a claim against the Government.

1.10. Deliverable. The Contractor shall provide an updated estimate of workload data in accordance with Appendix 2 on quarterly basis.

SECTION II

2.0 Service Summary (SS)

2.1. General. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. Unless indicated elsewhere these performance objectives will be measured monthly. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

2.2. Performance Evaluation. Performance of a service shall be inspected in a manner consistent with commercial practices to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost to the Government is the preferred course of action when appropriate.

Quality

Cost Control

Other Areas

The contractor shall fully complete all required data fields in the eCMRA report for ALL contractor labor hours (including subcontractor labor hours) for performance of services provided under this contract via http://www.ecmra.mil no later than October 31 of each calendar year.

2.3. Performance Assessment.

2.3.1. 100 Percent Inspection. The Contractor will contact 96 CEG/CEF (Eglin AFB, Fire Department)/882-3641 after completion of assigned work. The Fire Department will conduct a 100% surveillance inspection of work requirements and services for subject contract. The inspector will document and sign off inspection results on locally developed inspection sheets. The inspector will inform the contractor and the COR of inspection results. The COR and the contractor will be provided with legible copies of all inspection results. In the event the inspection is unsatisfactory, the COR will notify the contractor and request re-performance as required.

2.3.2. Validated Customer Complaint. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor. Validated customer complaints shall be re-performed after notification by the COR. Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the Contracting Officer. Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team.

2.3.3 Multifunction Team (MFT). The Contract Manager with the CO, Contract Administrator, COR, and other Government personnel shall meet on a regular basis. The team will establish how often meetings are needed based on contract complexity. The contractor may request a meeting with the CO when the Contractor believes such a meeting is necessary. If the CO or Contract Administrator deems necessary, written minutes of any such meetings shall be recorded by the Contract Administrator in the contract file and signed by the Project Manager and the CO or Contract Administrator. If the Contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within five (5) calendar days following receipt of the minutes.

SECTION III

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Government Furnished Services. The Government will provide the following services for contractor use under this contract.

3.1.1. Emergency Medical Services. Eglin AFB will provide emergency medical services for Contractor personnel in performance of services under this contract base IAW Air Force Instruction (AFI) 41-115 Chapter 1. The Contractor shall reimburse the Government for treatment provided at the current reimbursement rate for non-authorized user IAW AFH 41-114, paragraph 42. The Contractor shall provide to the 96 Medical Group, the name of a physician and/or hospital to which injured personnel can be transferred for further treatment and care after receiving initial emergency treatment on base. All mishaps will be promptly reported to the base safety office through the COR.

3.1.2. Security Police and Fire Protection. Phone number for Security Forces Squadron, (850)882-8291; Fire Protection, 911.

3.1.3. Utilities. The Government will provide all electricity, water and sewage at no additional cost to the contractor. The contractor shall instruct its personnel in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

3.2. Government Furnished Facilities. N/A, the Government will NOT provide any facilities or storage space for the contractor’s use under this contract.

3.3. Government Furnished Equipment. N/A, the Government will NOT provide any equipment for the contractor to use under this contract

3.4. Government Furnished Materials/Information. The Government will provide the following information: access or information and documentation to relevant Government organizations, and (upon request) applicable internet URLs or manuals, texts, briefs, and associated materials as required for the contractor to perform the requirements under this contract.

SECTION IV

4.0 GENERAL INFORMATION

4.1. Hours of Operation. Normal hours of operation for facilities under this contract vary due to the usage and services provided. Work shall be accomplished before or after facility operations. Contractor shall coordinate with facility managers to schedule required services. The COR will provide the contact information for the facility managers. The contractor shall develop a flexible schedule to complete all work required under this PWS. For scheduling purposes, a normal work week will be Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. In the event the contractor is unable to coordinate or schedule services at a particular facility, the contractor shall notify the COR, who will take the appropriate steps to resolve the schedule conflict. COR shall document all incidents to prevent an unfair performance rating as a result of the Government’s delay.

4.1.1 Recognized Holidays.

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

4.2. Contract Personnel.

4.2.1. Contract Project Manager. The contractor shall provide a project manager who has the authority to execute the requirements for Exhaust Hood and Duct Cleaning Services on behalf of the company. To the Contracting Officer within two (2) business days of contract start date. The list shall be kept current throughout the life of the contract. The project manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager shall be available within one (1) business day to meet on the installation with Government personnel designated by the CO for discussions, as necessary. The project manager shall be able to read, write, and speak English. The contract manager shall be able to effectively communicate with the Government and contractor personnel.

4.2.1.1. Contractor Manpower Reporting Application (eCMRA).

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the secure data collection site (i.e. Contract Manpower Reporting Application). The contractor shall register and establish an account in eCMRA within 30 days of contract award, and the contractor shall validate the account as active within 30 days of execution of each option period, as applicable. The contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the above eCMRA help desk. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the CMRA link at http://www.ecmra.mil.

4.2.2. Contractor Personnel.

4.2.2.1. English Language. Contractor personnel who communicate directly with Government personnel shall be required to effectively communicate with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.2.2.2. Use of Government Employees. The contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest. In addition, the contractor shall not employ any person who is an employee of the Department of the Defense if such employment would be contrary to the policies contained in AFI 64-106, Chapter 1, Industrial Labor Relations Activities.

4.2.2.3. Employment of Spouses/Dependents. The contractor shall not employ any person who is a spouse or dependent child of a Department of Defense (DoD) employee (either military or civilian) when such employee would be placed in a conflict of interest or appearance of a conflict of interest by virtue of such employment.

4.2.2.4. Off-duty Military Personnel. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to reorder to active duty. The abrupt absence of these personnel could adversely affect the contractor's ability to perform. However, their absence at any time shall not constitute an excuse for nonperformance under this contract.

4.3. Emergency Operations/Mission Essential Personnel.

4.3.1. Continuation of Essential DoD Contractor Services During Crisis.

In Accordance With DoDI 1100.22, (12 Apr 2010) Continuation of Essential DoD Contractor Services During Crises, DFARS 237.76, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Exhaust Hood and Duct Cleaning services as identified in this PWS are not essential for performance during a crisis.

4.4. Quality Control.

4.4.1. Quality Control. The contractor shall develop and maintain a “Quality Control Plan” (QCP) to ensure all services are performed IAW Federal, State, and local requirements and standards and commonly accepted commercial practices and standards. The contractor shall develop and implement procedures to identify and prevent defective services from reoccurring. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Section 2, Service Summary. Contractor records shall be kept and made available to the Government (if requested) throughout the contract performance period.

4.4.2. Reserved.

4.4.3.Reserved.

4.4.4. Government Quality Assurance. According to FAR Part 46.4, the Government will evaluate the contractor's performance under this contract. The Government will evaluate the Contractor’s performance IAW the Government’s Quality Assurance Surveillance Plan (QASP). The COR will evaluate the contractor’s performance through surveillance inspections, investigating customer complaints, and conferring with 96 CEG/CEF, Eglin Fire Department to determine whether or not performance meets the standards contained in this PWS. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contract’s project manager or contractor representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the PWS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract. The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate because of repeated failures discovered during surveillance inspections or because of repeated customer complaints.

4.4.5. Reserved

4.4.6. Contract Discrepancies. The COR or CO will periodically evaluate the Contractor’s performance using the methods of surveillance listed in Section 2 – Service Summary of the PWS. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the contractor to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. If the Contractor challenges the validity of any observation, and the COR and Contract Manager cannot come to an agreement, the complaint in question shall be forwarded to the CO for resolution. The preferred method of dealing with any valid observation is re-performance, if possible, and at no additional cost to the Government. Repeat observations or an incident that violates safety or environmental regulations shall require the COR to instigate a Corrective Action Report (CAR) through the CO. The Contractor shall be given three (3) business days to respond to the CAR with either an explanation on why it disagrees with the CAR or with its concurrence with the CAR, any disciplinary action taken, and a mitigation plan to avoid repeat occurrences.

4.5 Environmental Controls.

4.5.1. Environmental Protection. The Contractor shall be knowledgeable of and comply with all applicable Federal, State, Interstate, and local laws, regulations and standards that are or may become applicable to Contractor’s activities in performance of this PWS. This includes Air Force regulations, operating procedures and permit conditions. Contractor operations are subject to environmental compliance inspections without notice. In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect.

4.5.2. Non-compliance. If the Contractor is found to not be in compliance with any of these regulations, there may be cause for the facility to shut down until contractor, when within the contractor’s control or the Government’s, has remedied the problem. Any sanitary deficiencies shall require immediate correction.

4.5.3. Spill Response. The contractor is responsible to report and promptly clean up all spills in a manner consistent with current environmental regulations. In the event that it is necessary to utilize Government material, equipment, or personnel to clean up a contractor caused spill, the contractor shall be required to reimburse the Government for all associated costs. If the contractor spills or releases any material in performance of this contract (such as oils, sewage or grease) or any substance contained in 40 CFR 302 into the environment, the contractor or its agent shall immediately report the incident to the Base Security Forces at 911 and the CO or designated COR. The COR will notify 96 CEG/CEVCE.

4.5.4. Liability. The contractor shall assume liability for acts of omission in regard to compliance with Federal, State, Interstate, and local environmental statutes, regulations and applicable guidelines, including, but not limited to fines or penalties associated with enforcement actions and costs for environmental restoration (removal actions, remedial actions, and corrective actions). The contractor and any subcontractor shall assume liability in the event that their actions result in the release of any hazardous substance in the air, soil, surface water, or ground water. The liability for the spill or release of such substances rests solely with the contractor and its agent. The contractor and any subcontractors shall be responsible for documentation, reporting, assessment, and remedial action requirements associated with such release and any resulting contamination. The contractor shall provide copies of all manifests and/or shipping papers to the Government prior to removing wastes from Eglin AFB. The Government reserves the right to initiate and complete all cleanup actions. This does not alter or amend the contractor’s liability for the site cleanup. The contractor or subcontractor shall reimburse the Government for all costs associated with cleanup.

4.5.5. Prohibitions. Unless otherwise approved, in writing, by Air Armament Center’s Environmental Management Compliance division (AAC/EMC), the contractor shall not use: Lead–based paints containing .5 percent or greater, by weight, of lead, products containing Class I Ozone Depleting Chemicals (ODCs), or paints, paint thinners, solvents or strippers with 3.5 pounds per gallon or more of volatile organic compounds.

SECTION V

5.0 Safety and Security

5.1. General:

5.1.1 The contractor shall comply with all base security regulations. Additionally, the contractor shall comply with actions dictated by force protection condition changes/measures.

5.1.2. The contractor and its employees shall comply with all base traffic regulations.

5.1.3. Contractor employees are prohibited from possessing weapons, firearms or ammunition, on themselves or within contractor-owned or privately owned vehicle while on Air Force Installations.

5.1.4. The contractor shall report suspicious activity to base Security Forces at 850-882-8291 immediately.

5.2. Safety. It is the contractor's responsibility to ensure its employees and managers have a comprehensive understanding of and full compliance with OSHA requirements. Detailed information is available on the OSHA website at http://www.osha.gov. It is the contractor's sole responsibility for compliance with OSHA, Public Law 91-596. The contractor shall comply with all Federal, State, Interstate, and local laws, and Air Force Instructions for the protection of their employees while working on an Air Force Installation or property. The protection of contractor employees is exclusively the obligation of the contractor. Contractor shall manage all work areas to ensure the safety of building occupants, base personnel, or visitors in or near the areas. The contractor shall submit a Safety and Health Plan that describes the capabilities and processes to ensure compliance with safety and health requirements during the performance of the work described in the solicitation. The contractor's plan shall include appropriate measures to ensure the contractor reacts promptly to investigate, correct and track alleged safety and health violations and/or uncontrolled hazards in contractor work areas. Contractor shall ensure that personnel are properly trained on the equipment they are tasked to operate. The contractor shall develop site specific mishap reporting procedures which result in damage to government property or injury to Air Force personnel. These procedures are to be included in the safety and health plan for review. In accordance with AFI 91-202, AFMC Supplement, Safety Program, the contractor shall submit a Safety and Health Plan to Contracting for review and acceptance by the safety office prior to contract award.

5.2.1. Safety Equipment. The contractor shall furnish personal safety equipment for its employees in performance of this contract. Safety equipment includes shoes or boots, eyewear, and gloves.

5.2.2. Safety Threats. The Government reserves the right to restrict the employment, under this contract, of any contractor employee, or prospective contractor employee who is identified as a potential threat to health, safety, security, general wellbeing, or the operational mission of the installation and its population. Contractor shall perform background checks, at contractor's expense, to ensure that said employee has not been convicted of any sexual crime or any crime against children.

5.2.3. Substance Abuse Testing. The consumption of alcoholic beverages or illegal drugs by contractor personnel, while on duty, is strictly forbidden. Contractor employees shall be subject to substance abuse testing as a result of a mishap investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO may identify the employees to be tested and the drugs and substances for which those employees must be tested. The service provider shall accomplish the specified testing using a certified (i.e., a certified lab that meets Department of Health and Human Services (DHHS)/ Substance Abuse and Mental Health Services Administration (SAMHSA) certification) medical substance abuse testing facility. Results of the test(s) shall be provided to the Government solely for the purpose of completing an investigation. The contractor shall immediately remove any employee who is found to be under the influence of alcohol or drugs.

5.2.4. Appearance. Contractor personnel shall present a clean and neat appearance. Contractor’s uniform must be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and/or by wearing badges that contain the company name and employee name.

5.3. Security Requirements:

5.3.1. Physical Security. The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

5.3.3. Contractor Access to Facilities. Due to the flexible work schedule, the contractor will need to gain access to facilities during off duty hours. The Government is responsible for providing access to facilities for the contractor to accomplish all required work IAW the PWS.

5.4. Honoring the Reveille/Retreat.

This is to inform you that the Reveille will be played at 0730 daily and the Retreat will be played at 1700 daily on Eglin Air Force Base. During those times, patriots will stop their cars to show respect for all the men and women of the Armed Forces. All entry lanes at the gates will stop to avoid additional traffic build up; lanes exiting the base will remain open. Drivers must remain alert at all times and stop if the car/traffic ahead of them stops. Stop time is approximately 2.5 minutes.

SECTION VI

APPENDIX 1

DEFINITIONS

Contract Administrator (CA). The individual within the contracting office who performs the day-to-day administration of the contract. The contract administrator may also be the contracting officer.

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Contracting Officer Representative (COR). The appointed representative of the CO and participant in the administration of the contract. COR are representatives of the Contracting Officer and will participate in the administration of this contract. Subsequent to contract award, the Contractor will be provided with a letter identifying COR and setting forth their duties and authorities. The COR is not authorized to change any of the terms and conditions of the contract/task order.

Corrective Action Report (CAR). Used to document unacceptable performance by the Contractor.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government.

Major discrepancy. A major finding is defined as a condition that would endanger personnel, jeopardize equipment or system reliability, affect safety of flight, or warrant discontinuing the process or equipment operation.

Minor discrepancy. A minor finding is defined as an unsatisfactory condition that requires repair or correction, but does not endanger personnel, affect safety of flight, jeopardize equipment reliability, or warrant discontinuing a process or equipment operation.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a performance plan or partnering agreement.

Performance Indicator. A measurable characteristic of an output of a work process. Generally synonymous with attribute.

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems, and processes, by helping to set agreed upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and sharing results of performance in pursuing those goals.

Performance Objective. The outcome associated with successful contract performance in a specific area. This is a critical success factor in achieving the organization’s mission, vision and strategy which, if not achieved, would likely result in a significant decrease in customer satisfaction or risk mission failure. Obtaining multi-services/sub-services performed at a certain measurable standard and consistently ensures success in achieving the objectives critical to the mission.

Performance Threshold. The minimum performance level of a performance objective required by the Government.

Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Contracting Officer Representative (QA or COR). Individual who monitors a Contractor on a daily basis and who is involved in every aspect of a contract to ensure the Contractor is in compliance with that contract.

Quality Assurance Program Coordinator (CORC). The individual designated by the contracting squadron commander to manage the installation QA program.

Quality Control (QC). Those actions taken by a Concessionaire to control the performance of services so that they meet the requirements of the SOW.

Services Summary (SS). A summary of the performance objective and performance threshold required by the Government in concessionaire performance. Also known as a Performance Requirements Summary or Services Delivery Summary or Performance Requirements Document.

Standard. An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedures, or evaluating results. A fixed quantity or quality. A defined measure of comparison.

System. A system, in the context of this requirement, consists of an exhaust fan on the roof or exterior wall, a duct connecting it to a stainless steel hood over a grill/stove or fryer. A system is the equivalent of one (1) exhaust hood and duct.

ACRONYMS

APPENDIX 2

ESTIMATED WORKLOAD DATA

Workload estimates are provided as a guide to the contractor in estimating manpower workload and scheduling requirements. Variations can be expected during the course of the contract.

1 prep area

2 serving line

1 prep area

1 serving line

1 serving line

Fire station 4

TOTAL # OF CLEANINGS PER YEAR

NCO Club

2 serving line

2 prep area

1 serving line

1 serving line

1 serving line

Frequency Legend

*Building 1362- at this time, the filter in this building is glass and the contractor is cautioned to use extreme care.

APPENDIX 3

SAFETY REQUIREMENTS

1. The contractor must have and submit a Safety and Health Plan which addresses in detail the items listed below prior to commence of work. The company’s specific processes and procedures must be included in the safety plan. If task specific procedures are incorporated into a company local document, those procedures must be attached to the submitted Safety and Health Plan. Referencing the company's local procedure/document in the Safety and Health Plan is not adequate; procedures/processes must be part of the plan. If the company's local procedure/document is not attached; the submitted Safety Plan will be returned NOT ACCEPTED by the Government.

2. CONTRACTOR EMPLOYEES: Contractor employees must comply with all state, federal and local regulations, Occupational Safety and Health Administration (OSHA) standards, Air Force Occupational Safety and Health (AFOSH) Standards and Corps of Engineers Safety Manual (EM 385-1-1) while working on an Air Force Installation. If a conflict is noted, the most stringent requirement takes precedence. The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. If the contractor employs BILINGUAL speaking personnel, they must post bilingual signs and have written procedures for specific tasks in applicable languages. As part of the Contractor Safety and Health Program, the contractor shall assign in their plan, by name and phone number, a person who will be the primary point of contact for safety and health issues for the on-site operation.

3. MISHAP NOTIFICATION: The contractor shall notify the Center Safety Office (AAC/SEG) telephonically at (850)-882-5603 during duty hours and (850)-883-4020 after hours, within four (4) hours after initial notification of all mishaps or incidents for damage to DoD property (material plus labor) entrusted by this contract and employee injuries as a result of the contract operation per Air Force Instruction (AFI) 91-202/AFMC Sup 1, chapter 12.2.4. A follow-up (written or e-mail) of this mishap/incident notification shall be sent within three (3) calendar days to the Contracting Officer (CO) or the Administrative Contracting Officer (ACO) and the Government Contract Representative (COR)/Quality Assurance Personnel (COR), who will forward it to the Center Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

Note: If requested by Government Personnel (CO/ACO/COR), the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the investigating safety office. If the Government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the Government personnel until the investigation is finalized and closed out.

4. CELL PHONE USAGE: It is prohibited to use a cell phone while operating a motor vehicle on Eglin AFB, except when using a hands-free device. A hands-free device is a headset (such as a Bluetooth) or earpiece that allows vehicle operators to keep both hands on the steering wheel and eyes on the road whenever the vehicle is in motion. Speakerphone is not hands-free. Texting while driving a vehicle is PROHIBITED on Eglin Air Force Base.

5. MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, para 3-4; DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety Program, 22 May 07; and AFI 91-207 AFMC SUP1, The US Air Force Traffic Safety Program, 1 Oct 07. Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition: AFI 13-213, Airfield Management, 29 Jan 08, paras 1.3.6 and 4.4.2.1 guidance applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate on an Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

6. FOREIGN OBJECT DAMAGE (FOD) Awareness, Prevention and Responsibilities Contractor shall comply with the standards in: AFI 21-101 AFMC SUP 1, Aircraft and Equipment Maintenance Management, 14 Dec 07, paragraphs 14.19 - 14.19.10.1.13; National Aerospace Standard (NAS) 412, Foreign Object Damage/Foreign Object Debris (FOD) Prevention Program, Oct 97; AFOSH STD 91-100, Flight line Vehicle Operations, 1 May 98, Chap 6; for Eglin AFB. The FOD program must be integrated into the day-to-day operations to reduce/eliminate FOD incidents. Programs will include covering waste dumpsters, waste hauling trucks, barriers in place to stop migrating FOD from dirt and gravel piles, and end of shift or daily clean-up. The contractor will brief their personnel at least weekly on any FOD requirements. All contractors, subcontractors performing maintenance in a FOD–potential area will receive and have documented initial FOD Awareness and Prevention training. Contact Tim Gunnison, phone: 882-2614 to enquire about training. All vehicle operators are responsible for performing a Foreign Object (FO) inspection on their vehicles including all towed equipment, vehicle tires and open cargo areas of vehicles prior to entering the marked runway, taxiway, flight line, and aircraft parking ramps and other areas as directed by the Installation FOD Awareness and Prevention Officer. All “open-air” delivery vehicles must be free of loose items/debris that could potentially fall from the vehicle and cause a FOD hazard. The cargo beds of pickups truck must be clean or covered prior to entering the airfield. Vehicles will be subject to inspection and denied entry if found unacceptable. Contractors and site/operations evaluators will ensure tools; equipment, rags, residue and hardware are properly stored and accounted for. “Clean as you go” methods are required.

7. POWERED PLATFORMS, MANLIFTS AND VEHICLE-MOUNTED WORK PLATFORMS: Contractor shall comply with the standards in 29 CFR 1910 Subpart F. Manlifts are used for the purpose of allowing workers to perform duties at elevated levels. A competent and qualified person must be onsite to make decisions on man-lift operations.

Note: Fall restraint is the preferred method for fall protection. Contractor’s Safety Plan shall also address:

8. HAZARDOUS COMMUNICATIONS: Contractor shall comply with the standards in 29 CFR 1910.1200. Contractor’s Safety Plan shall address:

-Employee information and training-methods used to inform employees of the hazards, and precautionary measures

9. INCLEMENT/SEVERE WEATHER PLAN: Contractor shall develop and comply with the inclement weather requirements listed in EM 385-1-1, para 06.1. Contractor’s Safety Plan shall address instructions for personnel to follow during inclement and severe weather as well as equipment requirements during all weather conditions.

10. FLIGHTLINE VEHICLE OPERATION: Persons driving on the flight line or to activities related to the flight line will be knowledgeable of and comply with the requirements listed in AFOSH Std 91-100, chapter 6. Personnel exposed to a traffic environment or flight line operations during hours of darkness, periods of reduced visibility will be provided and use reflective vests and accessories IAW AFOSH Std 91-501, para 14.6.10.2.

11. Honoring the Reveille/Retreat:

This is to inform you that the Reveille will be played at 0730 daily and the Retreat will be played at 1700 daily on Eglin Air Force Base. During those times, patriots will stop their cars to show respect for all the men and women of the Armed Forces.