Final 110628 SOW Command Post Upgrade.pdf

Statement of Work (SOW) Solicitation No. FA2816-11-R-0015 Command Post Installation Services

STATEMENT OF WORK (SOW)

FOR

COMMAND POST UPGRAGE

LOS ANGELES AIR FORCE BASE

EL SEGUNDO, CALIFORNIA

REVISION CONTROL

Revision Number Date Remarks

Basic 28 Jun 2011

This is the initial publication of the Command Post Installation Service Statement of Work (SOW). SDO will not be certifying that this service is performance-based.

Coordination:

Functional Commander/Functional Director

Quality Assurance Program Coordinator

_______________________________ _NA_________________________________

Service Determining Official

Contracting Officer

Table of Contents

1. Description of Service

1.1. Basic Services

1.2. Project Execution

1.3. Technical Requirements

1.4. Training

1.5. Schedule

1.6. Quote for Additional Equipment, Installation, and Warranty

2. Performance Evaluation

3. Government Furnished Property and Services

3.1. Facilities

3.2. Government-Furnished Services

3.3. Forms and Publications

4. General Information

4.1. Contractor Personnel

4.2. Hours Of Operation

4.3. Administrative Records and Software

4.4. Safety

4.5. Phase Out

Appendix B - Reports and Submittals

Appendix C - Applicable Publications and Forms

Appendix D - Required Proposal Format

1. Description of Service The Contractor shall furnish all personnel, equipment, labor, tools, materials, supervision, transportation and other items and services necessary to perform Information Technology Services for the 61st ABG Command Post, Los Angeles Air Force Base, El Segundo, California.

1.1. Basic Services

The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform all installation services, tasks and functions for Los Angeles AFB (LAAFB) as defined in this Statement of Work (SOW). LAAFB includes Fort MacArthur in the city of San Pedro.

1.2. Project Execution

The Contractor shall furnish, install and test the Joint Interoperability Test Command JITC certified computer aided radio/telephone console solutions [i.e. HIPATH 4000 computerized branch exchange (CBX)] for the Command Post of Los Angeles AFB.

The system shall consist of the CBX, SIEMENS touch screen turrets, administration terminals, interface units to various radio circuits, station line equipment, digital logging recorder, conference calling, Macro keys, electric telephone directory, open line broadcasting and other ancillary equipment as needed. Installation is to include furniture to house the terminals to support two (2) positions in the Command Post and one (1) position at Fort MacArthur.

1.2.1. Coordination

The Contractor shall coordinate with 61ABG Command Post within 14 days prior to arrival or the start of any on-site work. The purpose of this advanced notice is to ensure that 61ABG Command Post is advised of the Contractor’s presence and if necessary, to allow to the discussion of any current issues or preliminary schedule concerns with the Government.

1.2.1.1. System Installation Plan (SIP) and Project Support Agreement (PSA) Prior to the start of any on-site work, the Contractor shall provide a System Installation Plan (SIP) that shows basic design layout, milestones and how systems will tie into the LA AFB infrastructure (communications and electrical) and generate and coordinate a Project Support Agreement (PSA). Any disruption of service must be coordinated with 61ABG Command Post. Dates and times of disruption must be coordinated with 61ABG Command Post prior to execution within a minimum of fourteen (14) calendar days prior to the Contractor’s on-site arrival or on-site work.

1.2.2. Configuration

The Contractor shall engineer, install, test equipment, and make all necessary software, hardware, and configuration modifications to existing equipment and components to support the newly installed equipment. The Contractor shall configure all new and/or existing equipment as required providing a fully functional network solution. This task shall include all necessary work required to connect to the existing infrastructure.

1.2.3. As Built Drawings

The Contractor shall provide as-built documentation to include, but not limited to, drawings and diagrams of the solution identifying specific circuit cards in a chassis/shelf. The as-built documentation shall also include bayface layout drawings, power drawings/specifications, floor plans and engineering specifications generated in support of the installation of the system. Documentation shall also include equipment listing with serial/model numbers, and manufacturer specifications.

1.3. Technical Requirements

The system shall connect to the base host telephone switch (Nortel CS-2100), Land Mobile Radio System (Motorola 7.x), Giant Voice and Mass Notification System with the capability to integrate with the future VoIP deployment. Consoles shall consolidate these systems into centralized command and control positions for CP personnel. In addition, the Contractor shall:

1.3.1. Arrange for the changing of phone numbers so that all numbers to the 61ABG Command Post can be routed digitally to the ACS Switch.

1.3.2. Determine what current speed dial numbers need to be converted to true hotlines and or AUL’s.

1.3.3. Arrange and coordinate the removal of all legacy telephone equipment from the Command Post. All wiring is to be removed that is no longer needed.

1.3.4. Verify each site has been properly installed and configured by running a subset of the system test procedures prior to cutover and formal system test and acceptance at the site after cutover.

1.3.5. Coordinate with the base telephone switch O&M contractor to determine the appropriate interface between the base Nortel MSL-100 and new system i.e. ANI /ALI type circuits/trunks. The contractor shall provide the required trunk cards for the Nortel MSL-100 to make it operational. The base telephone switch O&M contractor shall install and program the MSL100 components.

1.3.6. Install 2 screens per position, with a minimum of size 22,” with touch screen capabilities.

1.4. Training

Upon project completion the Contractor shall provide at a minimum two (2) on-site training sessions concerning the operation and maintenance of the system. At a minimum, the training shall include the following topics:

a. Basic Usage Instructions

b. Answering calls

c. Making calls

d. Call forwarding

e. Multi-party conferencing

f. Call recording

g. Add/Edit contact names/phone numbers

Training shall be conducted based on an agreed upon schedule between the Contractor and Government. Please note that these training sessions may be video-taped by the Government to help train successors.

1.5. Schedule

The Contractor shall provide an implement schedule within 14 days after award.

Schedule will show estimated start and completion dates, daily start and stop times and tasks to be accomplished (i.e. approximate) by days.

1.6. Quote for Additional Equipment, Installation, and Warranty Presently it is unclear as to whether the Government will require addition supplies and services to support Command Post operations. However, the Government anticipates the need for at least two (2) more consoles. Therefore, the Contractor shall provide pricing to install each additional console [two (2) additional console positions at the Ft MacArthur Alt CP Building #410] to include follow on maintenance/support beyond original warranty.

2. Performance Evaluation Performance of a service shall be evaluated to determine whether or not it meets the performance requirements of this contract. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued Corrective Action Reports (CARs), the Contracting Officer shall take appropriate measures according to the “Inspection of Services” clause.

3. Government Furnished Property and Services

3.1. Facilities

No smoking is allowed in Government facilities. The Contractor shall return the facilities to the Government in the same condition as received. Work areas shall be kept clean.

3.1.1. Hazardous Material

The Contractor shall comply with base Hazardous Material (HAZMAT) regulations for all issues of hazardous material, and ensure storage procedures meet all federal, state, and local requirements. Prior to use on Los Angeles AFB, the Contractor shall provide the Base Hazardous Material Pharmacy, through the contracting officer, a list of all hazardous materials the Contractor brings onto Government property and shall provide a Material Safety Data Sheet (MSDS) for each Hazardous Chemical listed in OSHA Hazard Communication Standard 29 CFR 1910.1200 in accordance with LAAFB Hazardous Material Management.

3.2. Government-Furnished Services

Government-furnished services include services provided by Government activities as well as contracted services.

3.2.1. Utilities

The Government will furnish utility services (e.g. electric) for Contractor use in performing this contract. The Contractor shall ensure employees conserve utilities.

3.2.2. Communication

3.2.2.1. Telephone

The Contractor shall be allowed the use of the telephone for contacting the Contracting Officer, Civil Engineer, Fire Department, Security Forces, receiving customer complaints and any other directly contract related communications.

3.2.2.2. Local Area Networking (LAN)

The Government will provide official use only Internet access through the Government provided Local Area Net (LAN). The Contractor shall obtain network access using local procedures. All access to the LAN must be approved by the Government.

3.2.2.3. Communication Security (COMSEC)

All DoD communications are subject to COMSEC review. Use of DoD telephones and telephone systems constitutes consent to COMSEC monitoring. The contractor shall comply with LAAFB COMSEC procedures and rules. For copies of these documents please contact Jose Torres at 310-653-0027 or 3845.

3.2.3. Refuse Collection

The Contractor shall properly dispose of hazardous materials in which proper disposal instructions shall be complied with. Regulations may be obtained the Civil Engineering

(CE).

3.2.4. Emergency Medical Service

Emergency medical treatment and emergency patient transportation service is only available through the local community.

3.2.5. Security Forces

The Government will provide general security service. Security Forces phone extensions are 911 for emergencies, and 310-653-5787 for routine calls.

3.3. Forms and Publications

The Contractor is responsible for obtaining and maintaining all forms and publications needed to perform the contract.

4. General Information

4.1. Contractor Personnel

4.1.1. Contract Manager

The Contractor shall appoint a Program Manger (PM) to provide daily supervision and quality control, and who shall represent the Contractor and be responsible for the performance of the work throughout the term of the contract. The name of this person, and an alternate(s) who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer (CO) and the Quality Assurance Personnel (QAP). The Program Manager (PM) must be able to speak, read, write, and understand English. The PM shall be able to effectively communicate with Contractor employees.

4.1.2. Contractor Employees

The Government reserves the right to restrict the employment, under this contract, of any Contractor employee, or prospective Contractor employee who is identified as a potential threat to health, safety, security, general well being, or the operational mission of the installation and its population.

4.1.2.1. Instructions Applicable to Controlled Areas

No Contractor employee shall be authorized unescorted entry to USAF Controlled Areas on LAAFB, through issuance of a permanent USAF Controlled Area Badge (AF Form 1199 CD), unless that employee has been granted a final Secret Security Clearance by the Defense Industrial Security Clearance Office (DISCO) except as indicated below. Within ten calendar days of contract award at LAAFB, the Contractor shall submit the appropriate documents to DISCO, in accordance with the Industrial Security Manual (ISM), DOD 5220.22M, for each employee required to have a Secret security clearance. A temporary AF Form 1199 CD authorizing unescorted entry to USAF Controlled Areas on LAAFB may be issued to Contractor employees for a period not to exceed ninety (90) days. The SMC/DS Security Manager will endorse Section II of AF Form 2586 on the following conditions:

a. The AF Form 199 CD shall be issued only to a U.S. citizen and be considered temporary unless the Contractor Security Officer notified SMC/DS Security Manager that an interim or final clearance has been granted. Controlled Area Badges will only be issued to Contractor personnel working on base a minimum of 32 hours per week. This requirement is in accordance with the Contractor Visitor Security Agreement between SMC/SDAP and base Contractors. (See SECTION I AF FAR SUPP 5352.204-9001). The Contractor Security Manager will endorse the request and state the date on which an application was submitted with appropriate documents to DISCO. The 90-day period shall commence from this date.

b. The AF Form 1199 CE can be revoked or extended as determined by SMC/DS and/or 61st ABG/SP. Extensions beyond 120 days will not be approved without prior coordination with the Space and Missile Center Directorate of Security (SMC/SDAP). Requests for extensions will be initiated by the Contractor in writing and will include full justification.

c. SMC/SDAP may request the revocation of specific AF Form 1199 CD at any time based on information available to them.

d. The Contractor will comply with the requirements in paragraph 26d of the ISM when submitting a request for interim clearance. Should a Contractor employee fail to obtain a final Secret security clearance, the employee's authorization for unescorted entry to USAF controlled areas on LAAFB and the temporary AF Form 199 CD will be revoked.

e. The Contractor shall request a Secret security clearance only for those employees who will require either access to classified information or unescorted entry to USAF controlled areas on LAAFB.

4.1.2.2. Government Security Instructions

The Government official designated as having security supervision over all security aspects of this contract, under the provisions of the Industrial Security Manual, is the Space and Missile Center Director of Security. Any other security requirement not specifically defined in this contract or the Industrial Security Manual will be provided by the SMC Director of Security by written instructions to the Contractor via a Contractor Visitor Group Security Agreement in accordance with paragraph 1-108e, DOD Directive 5220.22R.

4.1.2.3. Parking

Contractor employees are not guaranteed to be able to park on LAAFB proper. In order to park at LAAFB, all Contractor employees must have a valid LAAFB Mission Essential (ME) or lottery parking pass. ME passes are distributed by the 61 CELS/CC and are valid indefinitely, unless the pass is reassigned by the 61 CELS/CC. A parking lottery is held every six months in which all Contractor employees are not eligible to participate.

Contractor employees must park across the street from LAAFB’s Douglas St. entrance at the Aerovoice parking lot.

4.1.2.4. Physical Security

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.1.2.5. Dress and Appearance

Contractor personnel shall present a professional appearance at all times and be easily recognized as contract employees. This may be accomplished by wearing a Contractor provided badge depicting company name, employee’s name, and title. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so the badge is visible at all times. No item of military clothing shall be worn as an outer garment.

4.1.2.6. Employment of Government Employees

The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives proper approval. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military reservists and National Guard members may be subject to recall to active duty. Their absence at any time shall not constitute an excuse for nonperformance under this contract. The Contractor is prohibited from employing off-duty QAP who are managing any contracts or subcontracts awarded to the Contractor.

4.2. Hours of Operation

4.2.1. Normal Hours of Operation

The Contractor shall perform the services required under this contract during the following hours: 07:00 16:30.

4.2.2. Federal Holidays

The Contractor is not required to provide services on the following federal holidays:

New Year’s Day Martin Luther King’s Birthday Presidents Day Memorial Day Independence Day

Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

If the federal holiday falls on a Saturday or Sunday, it may be observed on Friday or Monday as directed.

4.2.3. Performance of Services During Crisis Declared by the National

Command Authority or Overseas Combatant Commander According to DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized Government representative, it is determined that the service requirements under this SOW are essential to be performed during a crisis.

4.2.4. Performance Evaluation Meetings

The Contracting Officer (CO) may require the contract manager to meet at least weekly with the Quality Assurance Personnel (QAP) and the CO during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the CO.

However, if the Contractor requests, a meeting will be held whenever a Corrective Action Report (CAR) is issued. The Contractor’s Program Manager, CO, and QAP shall sign the Contract Administrator’s (CA) written minutes of these meetings. Should the Contractor not concur with the CA’s minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within ten (10) calendar days of receipt of the signed minutes.

4.2.5. Government Quality Assurance

According to the Inspection of Services clause (52.246-4 Inspection of Services—Fixed- Price), the Government will evaluate the Contractor's performance under this contract.

Government personnel will record all surveillance observations. When an observation indicates defective performance, the QAP will require the contract manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. Government surveillance of tasks not listed in the PWS or by methods other than those listed in the SOW (such as provided for by the Inspection of Services clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

4.2.5.1. Quality Assurance

The Government may inspect each task as completed and increase the number of quality assurance inspections if deemed appropriate. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.2.5.2. Quality Assurance Personnel (QAP)

QAP are representatives of the Contracting Officer and will participate in the administration of this contract. Subsequent to contract award, the Contractor will be provided with a letter identifying QAP and setting forth their duties and authorities.

4.2.5.3. Discrepancy Notification

QAP will inform the Contractor’s PM (or authorized representative) when discrepancies occur and will request corrective action. QAP will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the Contractor’s Program Manager (or authorized representative) to initial the entry on the checklist.

4.2.5.4. Scope Changes

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not QAP.

4.3. Administrative Records and Software

All records, documents, and associated papers provided by the Government and generated during the period of this contract become Government property and will remain in place upon contract termination or completion. This includes software tools acquired, and/or software produced by the contractor under this SOW. During the period of the contract, records, documents, and associated papers shall be available for review.

4.4. Safety

The applicable Occupational Safety and Health Act (OSHA) standards will be mandatory for this contract. The Contractor shall comply with all Federal, State and Local laws concerning safety. Contractor shall manage all work areas to ensure the safety of building occupants, base personnel, or visitors in or near the areas.

Contractor must ensure that personnel are properly trained on the equipment they are tasked to operate. The Contractor shall provide support to the base safety office to resolve facilities and infrastructure related safety issues.

4.5. Phase Out

If the contracted operation reverts to in-house operations, the Contractor shall cooperate with 61st ABG Command Post personnel to ensure an orderly change over.

In the event a follow-on contract is awarded to other than the incumbent, the incumbent Contractor shall cooperate to the extent required to permit an orderly transition to the successful Contractor.

APPENDICES

A. Maps and Work Area Layouts B. Reports and Submittals C. Applicable Publications and Forms D. Required Proposal Format

Appendix A - Maps and Work Area Layouts

Appendix B - Reports and Submittals

REQUIRED REPORTS/SUBMITTALS. The following table is a representative listing of the required submittals fully outlined in the text of the SOW and is not all-inclusive.

Title Submitte d To

Required Format

Frequency SOW Paragraph

Site Survey Report (SSR)

61st ABG Command

Post

MS Word or .pdf

14 Days after Site Survey 1.2

Project Support Agreement

(PSA)

61st ABG Command

Post

MS Word or .pdf

14Days after Site Survey 1.2

Telecommunicat ion System

Installation Plan

(TSIP)

61st ABG Command

Post

MS Word or .pdf

14 Days after Site Survey 1.3

Installation and Acceptance

Test Plan (IATP)

61st ABG Command

Post

MS Word or .pdf

14 Days after Site Survey 2.0

Status Report 61st ABG

Command Post

MS Word or .pdf Weekly 2.0

Test Results 61st ABG

Command Post

MS Word or .pdf

10 Days After completion of test 2.0

Communication s-Computer

System Installation

Record (CSIR)

61st ABG Command

Post

MS Word, .pdf or VIZIO

14 Days After Acceptance 1.3

Written documentation pertaining to effective operation, configuration, and maintenance of the system(s)

61st ABG Command

Post

MS Word or .pdf

14 days after acceptance 2.0

Training Plan and Courses

61st ABG Command

Post

MS Power Point

14 days prior to full system operation

1.4.

Appendix C - Applicable Publications and Forms Publications (to include their supplements at any organizational level) and forms that apply to this SOW are listed below. The publications and forms have been coded as mandatory or advisory. The Contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections of this SOW.

The Contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in this SOW. All publications and forms listed shall be made available by the Government at the start of the contract.

Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The Contractor shall immediately implement those changes that result in a decrease or no changes in the contract price and notify the contracting officer in writing of such changes. Before implementing any change that will result in an increase in contract price, the Contractor shall submit to the contracting officer a price proposal within 30 calendar days following receipt of the change by the Contractor. The Contracting Officer and the Contractor shall negotiate the change into the contact under the provisions of the contract clause entitled “Changes”. Failure of the Contractor to submit a price proposal within 30 calendar days following receipt of the change entitles the Government to performance according to such change at no increase in contract price (unless the time requirement is waived by the Contracting Officer according to Paragraph C of the changes clause).

PUBLICATION NO.

SECTION/PARA/LINE TITLE DATE MANDATORY (M)

ADVISORY (A)

ANSI/TIA/EIA-568-B-1

Commercial Building Telecommunications

Cabling

MAR

2008 M

ANSI/TIA/EIA-568-A

Commercial Building Telecommunication

Standard

FEB

2000 M

ANSI/TIA/EIA-569-A

Commercial Building Standard for

Telecommunications Pathways and Spaces.

SEP

2002 M

ANSI/TIA/EIA-606

The Administration Standard for the

Telecommunications Infrastructure of

Commercial Buildings

JAN

2009 M

BICSI

Telecommunications Distribution Methods

Manual

12th Ed 2009 M

ETL 02-12

Communications and Information Systems Criteria for Air Force

Facilities

Jun

M

UFC 3-580-01

Unified Facilities Criteria, Telecommunications

Building Cabling Systems Planning and Design

Jun

M

AFSSI 7700 AFSSI 7700, Emission Security (EMSEC)

Oct

M

Appendix D - Required Proposal Format For a copy of this form please call 310-653-5381.

1.6. Quote for Additional Equipment, Installation, and Warranty

3.3. Forms and Publications