PWS_19_DEC_2017.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR BUCKLEY AFB (BAFB)

2 SWS SPACE-BASE INFRARED SYSTEM (SBIRS) MISSION CONTROL STATION (MCS)

DESK RECEPTIONIST SERVICES

19 December 2017

TABLE OF CONTENTS

PART ONE – GENERAL DESCRIPTION OF SERVICES 3

Section 1.1 SBIRS MCS Desk Receptionist Tasks

PART TWO – SERVICE SUMMARY (SS)

Section 2.0 SBIRS MCS Desk Receptionist SS 4

Section 2.0 SBIRS MCS Desk Receptionist Deliverables 5

PART THREE – GOVERNMENT FURNISHED ITEMS (GFE) AND SERVICES

Section 3.0 SBIRS MCS Desk Receptionist GFE and Services 6

PART FOUR – GENERAL INFORMATION

Section 4.0 General Information 7

Section 4.1 Place of Performance 7

Section 4.2 Contractor Phase In 9

Section 4.3 Security Phase In 10

Section 4.4 Tours, Escorts and Support 10

Section 4.5 Administrative Responsibility 10

Section 4.6 Fire Prevention and Training 11

Section 4.7 Security

Section 4.8 Contingency Actions 12

Section 4.9 Contracting Office Support 13

Section 4.10 Contracting Manpower Reporting 13

PART FIVE – APPENDIX

Appendix 1 – Reference Documents 14

Appendix 2 – Abbreviations/Acronyms 16

Appendix 3 – Definitions 17

Appendix 4 – Estimated Workload 20

Appendix 5 – Historical Data 21

Appendix 6 – Hours of Schedule 22

1.0 DESCRIPTION OF SERVICES

1.1. Buckley AFB (2d Space Warning Squadron (2 SWS) Task. The contractor shall provide non-personal services in support of the mission of BAFB to the extent defined in this PWS. These services consist of, but are not limited to, Desk Receptionist functions at the 2 SWS. Contractor shall perform duties in accordance with this PWS. These services shall be performed on a 24-hour-per-day, 7-day-per-week basis.

The contractor shall provide qualified personnel to ensure minimum coverage.

1.1.1. In addition, the contractor must provide a Mission-Essential Contractor Service Plan within the restricted areas of BAFB, classified as a Protection Level (PL) 1 asset as directed and governed in Air Force Instruction (AFI) 31-101 and applicable Air Force Space Command Supplement.

1.1.2. Desk Receptionist for the SBIRS Mission Control Station. The contractor shall provide specified SBIRS Desk Receptionist services for BAFB. This service is required 24/7 and 365 days per year. This facility is located inside the 460th Operations Group Restricted Area (RA). The Government will require 100% compliance with all security requirements. Functions under the contract are deemed Mission Essential.

The contractor shall provide a listing of personnel who are deemed Mission Essential.

1.2. Security Clearance Requirements. Contract personnel require an in-scope Top Secret Security Clearance (Single Scope Background Investigation (SSBI)/Director Central Intelligence Directive (DCID) 6/4) and eligible for the Sensitive Information/Talent Keyhold/Gamma/Hotel clearance level at award and throughout the life of this contract. Contractor personnel clearances shall be verified and approved by the facility Special Security Representative (SSR) office at award. The contractor and all employees shall comply with BAFB security requirements imposed by the local installation commander at all times and provide continued qualified personnel without a vacancy. The contractor shall provide at contract award an up-to-date roster of contractor personnel, by employee name and position title, authorized to work in the RA. Changes to the roster will be submitted to the Contracting Officer Representative (COR) and SSR within 3 days for processing. The Government reserves the right to disallow access to any individual it determines is in the Government’s interests.

1.3. Key Personnel. All personnel provided in this contract are considered critical to the mission of the Air Force program office and will be considered key personnel. The contractor is expected to minimize employee turnover with respect to personnel performing under this PWS. The contractor may not change the personnel performing under this order without prior notification. The Government recognizes that the contractor cannot compel any individual to remain under its employ. Any replacement personnel proposed must be at least as qualified as the individual being replaced. Vacancies will not be allowed.

1.4. Duties. The contractor duties shall include and be accomplish simultaneously if required, but are not limited to:

1.4.1. The contractor shall provide escort to visitors and workers in the SBIRS facility during dayshift. The contractors shall process entry/exit procedures during all three shifts and these duties will be done simultaneously with all other duties identified in the PWS.

1.4.2. When necessary the contractor shall make a courtesy call to the Visitor Control Center (VCC) to assist individuals with forgotten or malfunctioning SCI badges or visitors.

1.4.3. The contractor shall assist with minor security system malfunctions on Vindicator security system or other security systems if there are future upgrades to the systems as directed by the SSR by calling the vindicator systems technician to report the issue.

1.4.4. The contractor shall accomplish random hand-carried item checks on inbound personnel and 100% checks on outbound personnel for such items as cell phones, data storage devices, cameras, etc.

1.4.5. The contractor shall assist SSR with incoming and outgoing visit requests and certifications.

After visit has been approved by the SSR, contractor will load visit into Vindicator.

1.4.6. The contractor shall alert Security Forces, 2 SWS/CC, Director of Operations, SSRs, Security Managers and CORs when individual(s) have violated security regulations.

1.4.7. The contractor shall inspect, inventory, control, catalog, and disperse blank media 24 hours a day, 7 days a week.

1.4.8. The contractor shall provide escort duties during day shift hours.

1.4.9. The contractor must comply with and enforce the Standard Operating Procedure (SOP, Attachment) for the SBIRS facility (BAFB).

2.0. SERVICE SUMMARY

Performance Objective

PWS Para Performance Threshold Method of Performance Assessment

1. Provide all security measures within the 460th Operations Group Restricted Area (RA) complex.

Para 4.7

Have zero major security violations and no more than1 minor security violation

Contractor Metrics is derived from Monthly Status Reports (MSR), periodic review of records, customer complaints and physical inspections.

2. Security Clearance Para 1.2

Maintain required security clearances 100% of the time without discrepancies.

Contractor Metrics. 100% surveillance and confirmation of clearances upon contractor submission of new personnel, as well as periodic review of records and customer feedback.

3. Maintain qualified personnel

Para 1.3 Provide continued qualified personnel without a vacancy.

Contractor Metrics. Review of records and customer feedback.

4. Clear tours/personnel

Para 4.4.1 All tours shall be cleared by the SSO/CSSRs. 100% of tours cleared, no discrepancies allowed.

Contractor Metrics. Review of Visitor Access Request and clearances in JPAS performed at a minimum monthly or as needed.

5. Provide escort support for visitors and un-cleared workers in the SBIRS facility

Para 4.4.2 Appendix 6

As required, during day shift hours

Contractor Metrics. Review of Visitor Access Request and clearances in

JPAS.

6. Badge Accountability

Para 4.7.3.1 Total accountability for all contractor badges.

Hands on: Conduct a quarterly inventory of all Controlled/Restricted Area(s) badges issued to contractor employees.

7. Provide key control Para 4.7.4.2

Safeguard and secure all keys provided by the Government for contractor use.

Hands on: Conduct a semi-annual inventory for all site keys.

8. Continuation of Mission Essential Contractor Services Plan

Para 4.1.3.1

The contractor shall adhere to DFARS 252.237-7023.

The contractor shall provide all plan updates to the COR for approval, as requested.

Hands on: COR will review 100% of all copies of the Mission Essential Services Plan

2.1. DELIVERABLES.

Support Area Title Date Due Description

Management Monthly Status Reports

Fifth calendar day of each month

Synopsis of contractor activities during the month to satisfy task requirements.

Includes hours/cost expended and any other status information.

Management Technical Report As assigned by the

COR

Documents information gathered from research, analysis, and various studies as required by the COR and each subtask.

Management Quality Control Plan Within thirty (30) days after contract award

See Section seven (7) of QASP.

Management Personnel Roster/Staffing Plan

Provide any personnel changes to COR within three (3) days of change.

Identifies individuals performing Desk Receptionist duties at contract award and within three (3) days of personnel change after contract award to include list of names and contact information.

Management Mission-Essential Contractor Services Plan

Within thirty (30) days of contract award; within seven

(7) calendar days of any approved

DFARS 252.237-7023

2.2. Deliverables. All deliverables must meet professional standards and the task descriptions set forth herein. The contractor shall be responsible for delivering the following end items as specified in accordance with this contract. The Government has unlimited rights to all deliverables and other such documentation created during the life of this contract.

2.2.1. Monthly Status Reports (MSRs). The contractor shall deliver to the COR(s) and CO the MSRs within thirty five (35) days after the official task start date and by the 5th of each month thereafter. Each status report will cover contractor activities during the prior calendar month organized by subtask, and include: 1) a narrative review of work accomplished during the reporting period and/or significant events; 2) deliverable progress; 3) problem areas; 4) anticipated activity for the next reporting period; 5) a status of labor hour funds expended (current month and cumulative).

2.2.2. Quality Control Program. The contractor shall develop and implement a Quality Control Plan, which describes in detail an inspection system to cover all services listed in the Service Summary, specific areas to be inspected on both a scheduled and unscheduled basis.

Quality control procedures should present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service and making records of inspections available to the Government upon request.

2.2.3. Quality Assurance. The COR will assess the contractor’s performance through intermittent on-site inspections of the contractor’s quality control system. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate. Repeated failures discovered during quality control inspections or repeated customer complaints will cause an increase in inspections. Likewise, the Government may decrease the number of quality control inspections if performance dictates. The Government will also receive and investigate complaints from various customers located on the installation. The COR shall be responsible for validating customer complaints. However, in cases of disagreement, the CO shall make a final determination of the validity of customer complaint(s).

2.2.4. Criteria for Acceptance. All deliverables shall be submitted in a format mutually agreed upon by the contractor, SSO/SSR, and COR.

2.2.5. Delivery Instructions. The contractor shall provide one soft copy of the specific deliverables in paragraph 2.1 to the Government. When required, a hard copy will be supplied to the following address:

2 SWS/MCS DESK COR

18302 East Crested Butte Avenue (Stop 69) Buckley AFB CO 80011-9594

2.2.6. Inspection. Deliverables will be inspected by the Government within five (5) workdays of receipt. Progress meetings may be held as required.

3.0. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1. General. All Government property used by the contractor shall be accounted for in accordance with the Government property clause and the general provisions of the contract.

3.2. Facilities. Supplies and Services. The Government has historically and will continue to provide office space for up to two people, supplies, copier equipment and maintenance, computer equipment, access to military Local Area Network (LAN) services (classified and unclassified), telephone and fax (local, DSN, and long distance), electronic mail, LAN support, reproduction facilities and facilities to store classified working papers and data (media disks, hard drives, etc.).

3.3. Information. The Government will provide the following information: access to relevant Government organizations, information and documentation, manuals, texts, briefs, and associated materials as required and available. Access will be granted to classified networks under the guidance of the SSR.

3.4. Equipment. The Government will provide custodial services; recycling (contractor shall participate in BAFB recycling program); environmental oversight and support; fire protection and security/law enforcement; network access; pest control; refuse collection and telephone service. Government-provided services that are not used in direct relation to the performance of this contract will be at the contractor’s expense.

3.5. Facility. The Government will provide rent-free use on BAFB of the SBIRS facility, including heating, electricity, water, and sewer. The contractor cannot reconfigure the existing equipment in any way without prior approval of the CO.

3.6. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, Aurora ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. From a Government land line, dial 911 for emergencies; or dial 720-857-9117 from a cell phone. Dial 720-847-9252 for non-emergency Buckley AFB Security Forces and 720-847-9925 for non-emergency Buckley AFB Fire Dept. NOTE: Dialing 911 from a cellular phone on Buckley AFB will connect to the off base authorities and response time may be delayed.

4.0. GENERAL INFORMATION

4.1. Place of Performance. Primary location of work performance is the SBIRS facility, Buckley AFB, Colorado.

4.1.1. Hours of Operation. Contractor personnel are expected to conform to 24/7/365 hours/days of operation as described in section 1 of this PWS. To ensure compliance, the Government recommends the contractor shall provide qualified personnel to ensure the minimum coverage. Any requests to change from the normal duty hours must be submitted in writing by the contractor and approved by the CO and COR prior to the change.

4.1.2. Federal Holidays. Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees: New Year’s Day, Birthday of Martin Luther King, Jr., President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. The Industry Partner should review the following website to see holidays for a specific year:

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays.

4.1.3. Extended Services Support. The Government may, from time to time, require contractor support during contingencies such as wing exercises, emergency situations, and weather IAW with the Mission Essential document. The contractor shall not work extended hours under this contract unless they coordinate with the COR and receive approval from the CO.

4.1.3.1. Continuation of Essential Contractor Services. The contractor shall adhere to DFARS 252.237- 7023.

4.1.3.2. “Essential contractor service” means a service provided by a firm or individual under contract to DoD to support mission-essential functions, such as support of vital systems and base support services; and similar services provided to foreign military sales customers under the Security Assistance Program.

Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalent.

4.1.3.3. “Mission-essential functions” means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control. The contractor shall maintain and update its plan as necessary. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. The contractor shall provide all plan updates to the Contracting Officer (CO) for approval.

4.1.3.4. As directed by the CO, the contractor shall participate in training events, exercises, and drills IAW the Mission Essential document associated with Government efforts to test the effectiveness of continuity of operations procedures and practices. Notwithstanding any other clause on the contract, the contractor shall be responsible to perform those services identified as essential contractor services during crisis situations (as directed by the CO).

4.1.3.5. In the event the contractor anticipates not being able to perform any of the essential contractor services identified in accordance with paragraph 4.1.3.2 of this section during a crisis situation, the contractor shall notify the CO or other designated representative as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations.

4.1.3.6. The Government reserves the right in such crisis situations to use Federal employees, military personnel or contract support from other contractors, or to enter into new contracts for essential contractor services.

4.1.3.7. The contractor shall segregate and separately identify all costs incurred in continuing performance of essential services in a crisis situation. The contractor shall notify the CO of an increase or decrease in costs within thirty (30) days after continued performance has been directed by the CO, or within any additional period that the CO approves in writing, but not later than the date of final payment under the contract. The contractor’s notice shall include the contractor’s proposal for an equitable adjustment and any data supporting the increase or decrease in the form prescribed by the CO. The parties shall negotiate an equitable price adjustment to the contract price, delivery schedule, or both as soon as is practicable after receipt of the Contractor’s proposal.

4.1.4. Employees. The contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DODD 5500-7, Joint Ethics Regulation and provides documentation to the COR.

4.1.5. Professional Appearance of Work Space. The contracting staff shall maintain neat and orderly work space areas to avoid safety violations.

4.1.6. Privacy Act. Work on this project requires that personnel have access to Privacy Act Information.

Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

4.1.7. OPSEC Requirements within Contracts. Contractor(s) shall comply with all provisions of current AFI 10-701. Key excerpts are below.

4.1.7.1. Contractor(s) will practice OPSEC to protect critical information for specific Government contracts and subcontracts. Contractor(s) should identify OPSEC measures in their requirements documents and ensure they are identified in resulting solicitations and contracts. Contractor(s) will consider OPSEC for all contractual requirements.

4.1.7.2. Contractor(s) will protect critical, sensitive, and for official use only (FOUO) contracted information. The user organization will provide OPSEC guidance for the contractors. The following OPSEC guidance is provided:

4.1.7.2.1 Organization’s critical information list

4.1.7.2.2 Adversaries’ collection threat information as it applies to the organization’s mission and the contract, (phishing, dumpster diving, etc.)

4.1.7.2.3 Operations security guidance (AFI 10-701)

4.1.7.2.4 Specific OPSEC measures the organization requires

4.1.7.2.5 100% shred policy

4.1.7.2.6 Out-of-office replies/messages

4.1.7.2.7 E-mail guidance with respect to OPSEC

4.1.8. OPSEC Training. All required OPSEC training will be provided free to mission partners and contractors from the Government user organization OPSEC Coordinators upon contract award.

4.1.9. GENERAL PHASE-IN. The services identified in this PWS are directive and shall be accomplished as required.

4.1.10. Transition Goals. The successor shall cooperate with the Air Force Transition Team to ensure a smooth and orderly transition.

4.2. CONTRACTOR PHASE-IN. The contractor shall perform the following:

4.2.1. Point of Contact (POC). The contractor shall provide a central point of contact for the Government at award of contract and throughout the life of the contract. The Contract/Project Manager or alternate(s) shall be available during day shift hours. The contractor shall respond within one hour of notification from Government personnel. After normal duty hours, the Contract/Project Manager or alternate(s) shall serve as the POC for emergency problem resolution. The name, home phone number, and duty phone number of the Contract/Project Manager and alternate(s) who will act for the contractor shall be designated, in writing to the CO and COR.

4.2.2. Schedule of Transition Actions. Coordinate a detailed schedule of transition actions with the Air Force Transition Team, via the CO.

4.2.3. Reports and Records. Establish procedures to ensure responsibility for reports and records is transferred without any degradation in service.

4.2.4. Operational Procedures. Coordinate with the Government to provide for work in progress/materials.

4.2.5. Name Changes. Change and update all forms and letters to reflect the new company and manager’s names prior to contract start.

4.3. SECURITY PHASE-IN. The contractor shall coordinate all security issues with 460th Security Forces Squadron (SFS) and all collateral Sensitive Compartmentalized Information (SCI) issues with the

SSO/SSR.

4.3.1. Personnel Security Clearances. Arrange through the Defense Industrial Security Clearance Office (DISCO) the transfer of personnel security clearances of incumbent employees who have accepted positions with the new contractor. Coordinate with SSO/SSR for SCI security clearance issues. (Note: The use of concurrent clearances is recommended during the transition.)

4.3.2. Safe Combinations. The new contractor shall change combinations on all safes on first day of contract start date.

4.3.3. Security Clearance. The contract personnel shall possess an in-scope Top Secret Security Clearance, SSBI/ DCID6/4 and eligible for SI/TK/G/HCS at award and throughout the life of this contract.

4.4. TOURS, ESCORTS AND SUPPORT. The contractor shall perform the following:

4.4.1. Tours. All tours conducted within the SBIRS facility shall be cleared by the SSO/CSSRs and all personnel on the tours require a Visitor Access Request (VAR) in JPAS.

4.4.2. Escorts. As required, during day shift hours, contractor Desk Receptionist Services personnel will escort visitors and un-cleared workers in the SBIRS facility.

4.5. ADMINISTRATIVE RESPONSIBILITY.

4.5.1. Automated Data Processing Equipment (ADPE) Management. The contractor shall manage ADPE in accordance with (IAW) Air Force Manual (AFM) 33-153.

4.5.2. Publications. The contractor shall establish and maintain the following:

4.5.2.1. Master Document Listing. Maintain a Master Library and a Master Document List (MDL) IAW commercial standards.

4.5.2.2. Electronic Media. Contractor is responsible for maintenance and updating of electronic media. Electronic media, which includes AFIs as referred to in this PWS except for security AFIs, can be located at http://www.e-publishing.af.mil/.

4.5.3 Correspondence and Reporting Requirements. The contractor shall respond to higher headquarters correspondence and report requirements.

4.5.4 Media Control Procedures. The contractor shall inspect, inventory, control, and catalogue all media/equipment (includes, but not limited to CDs and DVDs) entering and exiting the SBIRS facility as well as dispersing blank media 24 hours, 7 days week.

4.6 FIRE PREVENTION AND TRAINING

4.6.1. The contractor will maintain a program IAW the National Fire Protection Act 10. The CORs will ensure all contractor employees receive training for fire extinguisher and Self-aid and Buddy Care Training (SABC) through the Advance Distributed Learning Service online and/or base personnel within thirty (30) days of their arrival on BAFB and on annual basis thereafter. The fire extinguisher training trains personnel how to:

identify terms related to the fighting of fires, recognize the burning process, identify and classify the different types of extinguishers, explain the rules for fighting fires, and follow the procedure for fighting a fire. SABC training provides knowledge and skills to minimize injury and prevent death or disability in deployed environments or home station emergencies.

4.7 SECURITY.

4.7.1.1 General Security. The contractor shall perform IAW DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) and applicable security and law enforcement procedures and plans established by security forces. The contractor shall comply with the following:

4.7.1.2 DD Form 254. The DD Form 254, DoD Contract Security Classification Specification, issued as part of this contract, is directive upon the contractor. Information requiring classification in the interest of national security shall be consistent with applicable security classification guidance.

4.7.2 Access to Classified Material. Only those persons with security clearances who have a “need to know” in accordance with performance of work under this contract shall be given access to classified information or material.

4.7.3 Controlled/Restricted Area Access Compliance. Comply with and enforce entry and internal controls and other physical security requirements applicable to USAF and DOD restricted and controlled areas. Compliance includes enforcing these controls in areas where the contractor controls entry. The contractor shall comply with the following:

4.7.3.1 Badge Inventory. Maintain control and accountability for all contractor badges at all times. As part of control and accountability, quarterly conduct a “hands-on” inventory of all Controlled/Restricted Area(s) badges issued to contractor employees. A completed copy of the inventory shall be given to the COR.

4.7.4 Security Maintenance. Perform security maintenance.

4.7.4.1 Safe Combination(s). Change safe combinations when anyone having the combination no longer requires access. The envelope shall be marked with the appropriate security level IAW governing security directions to include building number, safe number, and date the combination changed. Provide GSA certified locksmith for work on safes and XO locks to meet emergencies.

4.7.4.2 Key Control. Safeguard and secure all Government equipment, facilities, and materials provided for contractor use. Establish, maintain, and update semi-annually a master inventory listing for all site keys.

Develop and follow procedures for initial key issue, key turn-in and temporary issue. Ensure that keys issued by the Government are not lost, misplaced, or used by unauthorized persons. Report any occurrences of lost keys to the COR, SSR and 460th SFS. If a master key or controlled key(s) are lost due to contractor negligence, the Government will replace/re-key the affected lock(s). The contractor will reimburse the Government for labor and hardware replacement costs.

4.7.4.3 Network Access. The contractor(s), with a valid National Agency Check verified through the Automated Security Clearance Approval Systems (ASCAS) roster or validation from the on-site contractor’s security manager, shall be provided access to the BAFB classified and unclassified computer networks and their inherent capabilities including, but not limited to: Internet access, electronic mail, file and print services and dial-in network access. The contractor shall be held accountable for all actions that he or she initiates while on the network and shall conduct his or her business in accordance with all Air Force and local base instructions, manuals, and policies. Any conduct that does not adhere to sound or just network usage as stipulated in official guidance will cause revocation of all network privileges. All personnel having access to Center program information will be required to execute non-disclosure and information protection agreements. The Center will supervise the release of data from the Information Management System (IMS) and will designate an individual to oversee and advise the contractor on all data released and/or exported from the system.

4.8 CONTINGENCY ACTIONS

4.8.1 Contingency Planning Performance of Services During Crisis Declared by the National Command Authority. The contractor shall be required to provide services during a crisis unless otherwise directed by the COR. The contractor must receive written approval from the CO prior to working extended hours. The contractor shall develop and maintain a contingency plan that provides for continued operations in the event of catastrophic/ non-catastrophic events and work stoppages within 7 calendar days after contract award. The plan will provide reasonable assurance of continuation during crisis conditions. Prior to preparing, implementing or changing the plan, the contractor shall coordinate preparation and review with the SBIRS Functional Area Manager (FAM), COR, and SSR to incorporate appropriate checklists. At a minimum, the contingency plan must establish immediate response procedures for accidents/illnesses/injuries, natural disasters, security incidents, duress events, alarm activations and facility intrusions to ensure proper notification to the on-duty crew commander and security forces. Contractor personnel shall have knowledge of all 460th SFS operating procedures and checklists. The SSR will review the plan for proper coordination with other Government agencies.

4.8.2 Government Performance of Service During Labor Strikes. Because the services outlined (indicated) in this contract are critical, the Government reserves the right to take over performance of this contract in the event of a labor strike by the contractor's employees. At the direction of the CO, the contractor shall agree to remove its non-striking work-force from the performance site and prevent interference with continuum operations. The contractor shall, under such circumstances, permit the Government to use any contractor-furnished property necessary. The Government will compensate the contractor for use of such property.

4.8.3 Section 508 Compliance. The Industry Partner shall support the Government in its compliance with Section 508 throughout the development and implementation of the work to be performed. Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) requires that when Federal agencies develop, procure, maintain, or use electronic information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who do not have disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

The Industry Partner should review the following websites for additional 508 information:

http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 http://www.access-board.gov/508.htm http://www.w3.org/WAI/Resources

4.9 CONTRACTING OFFICE SUPPORT

4.9.1 Multifunction Team. The Contract Manager may be required to meet with the CO, Contract Administrator (CA), COR, and other Government personnel as deemed necessary. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary. If the CO or CA deems necessary, written minutes of any such meetings shall be recorded in the contract file and signed by the Project Manager and the CO or CA. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the CO within ten (10) calendar days following receipt of the minutes.

4.9.2 Software Inventory. The contractor shall properly distribute and account for licensed software only

IAW AFI 33-114.

4.10 CONTRACTOR MANPOWER REPORTING.

4.10.1 The contractor shall report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the SBIRS Desk Receptionist Services Contract. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

4.10.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

1.

APPENDIX 1

REFERENCE DOCUMENTS

GENERAL GUIDANCE

1.1. GENERAL. The intent of this part is to provide the contractor with the capability of obtaining all necessary documentation, publications, and guidance that may be needed/required to perform the mission.

The contractor is authorized to utilize automated capabilities to the maximum extent. In the event such media results in a cost impact, the approval of the CO or designated representative is required.

1.2. PUBLICATIONS. The contractor shall maintain within the libraries those publications and documents necessary to meet the requirements of the PWS. All publications required by the PWS shall be considered as Government property and shall only be disposed of as directed by applicable directives and as directed by the Government at the termination of the contract. The contractor shall maintain page-changes and the most current copies (electronic or hard copy) of all publications and documents listed in this appendix.

Publications are designated D/G (Directive/Guidance) are further delineated as to which portions of the publications are Directive. Generally, any publication in Part One that is preceded by in accordance with (IAW) is considered a Directive publication. "Directive publications" are necessary to meet the requirements of law, safety, security, or other areas where common direction and standardization benefit the Air Force. Compliance with this publication is mandatory. Guidance, “Nondirective publications," are informational and suggest guidance that you can modify to fit the circumstances. Complying with publications in this category is expected, but not mandatory. Some guides reference information IAW "directive publications" in order to give the guide more credence.

1.2.1. Commercial Publication Updates. The contractor shall establish and maintain a system to ensure commercial publications are kept current within the libraries.

1.2.2. Publication Changes. The publications listed in this PWS have been undergoing continual revision.

The contractor shall review all revisions, changes, and supplements for any cost impact (increase/decrease in work) and advise the CO within thirty (30) days. Upon such notification, the Government will review the changed requirement and provide the contractor with direction. Changes that are merely administrative in nature shall be accepted and performed accordingly. When revisions, changes or supplements involve safety, classified control, or mission degradation, the contractor shall notify the CO by message within twenty four (24) hours of receipt of the publication and advise whether a cost impact has been created.

1.2.3. Publications. The contractor shall review publications for programs that are administered by the contractor.

REFERENCE DOCUMENTS

D/G Publication No. Title D AFMAN 17-1203 Information Technology Asset Management (ITAM) D AFI 33-322 Records Management Program D AFI 33-332 Para 1.1.2.3, 2.2, Chapter 6

& Para 7.5 Air Force Privacy and Civil Liberties Program

G AFMAN 33-363 Para 6.4, 6.11, 6.21 Management of Records D AFPD 31-1 Integrated Defense D AFPD 16-14 Security Enterprise Governance D DoD 5200.1 DoD Information Security Program and Protection of

Sensitive Compartmented Information (SCI) D DoD 5220.22 National Industrial Security Program (NISP) D DoDD 5500.7-R, w/chg. 1, 2, 3, 4 Standards of Conduct D DoDI 7750.07 DoD Forms Management Program D AFRIMS Records

Disposition Schedule (RDS) AFRIMS Records Disposition Schedule (RDS)

APPENDIX 2

ABBREVIATIONS/ACRONYMS

2 SWS 2d Space Warning Squadron 2 SWS/CC 2d Space Warning Squadron Commander ADPE Automated Data Processing Equipment AF Air Force AFB Air Force Base AFI Air Force Instruction ASCAS Automated Security Clearance Approval Systems BAFB Buckley Air Force Base CC Commander CO Contracting Officer COR Contracting Officer Representative DCID Director Central Intelligence Directive DCO Document Change Order D/G Directive/Guidance DSN Defense Switching Network DoD Department of Defense ETS Electronic Tracking System FAM Functional Area Manager FC Functional Commander FY Fiscal Year GFE Government-Furnished Equipment GSA Government Services Administration IAW In Accordance With JPAS Joint Personnel Adjudication System

LAN Local Area Network MDL Master Document List MSR Monthly Status Report NISPOM National Industrial Security Program Operating Manual OMC Official Mail Center OPSEC Operational Security PL Protection Level POC Point of Contact PWS Performance Work Statement RA Restricted Area SABC Self Aid Buddy Care SBIRS Space-Base Infrared Systems SCI Sensitive Compartmented Information SOC Space Operations Center SSBI Single Scope Background Investigation SSR Special Security Representative SSO Special Security Officer SW Space Wing TK Talent Keyhole VAR Visit Access Request

VCC Visitor Control Center

APPENDIX 3

DEFINITIONS

ACCOUNTABLE COMMUNICATIONS. Communications for which accountability must be maintained. The term includes classified material and unclassified communications that, because of their nature and sensitivity, must be handled and processed in a controlled environment. All other communications are referred to as regular communications.

ACCOUNTABLE MAIL. United States Postal Service numbered, insured, certified or registered mail.

ACTIVE RECORDS. Records used actively in conducting current business or until a cut-off point is reached.

ADMINISTRATIVE COMMUNICATIONS. Any form of written correspondence, accountable or regular (memorandums, plans, orders, messages, magnetic/electronic media, etc.), relating to the business of the United States Government, directed from one office to another. Includes quasi-official items that are part of the religious, morale, welfare, and recreational program of the installation when authorized to be distributed through the Official Mail Center (OMC). Also includes communications from official activities addressed to assigned personnel at their duty address and distributed through the OMC.

AGGREGATION. The result of assembling or combining distinct units of data when handling sensitive information. Aggregation of data at one sensitivity level may result in the total data being designated a higher sensitivity level.

AIR FORCE ELECTRONIC PUBLISHING LIBRARY. Library of Air Force and DoD publications and forms on CD-ROM.

AIR FORCE ELECTRONIC PUBLISHING WEBSITE. A web-based electronic dissemination system for AF-wide publications and forms. This site is the official source for publications and forms and may be reached at http://www.e-publishing.af.mil/. Links to other agencies’ publishing products are available via the site. While electronic products may be viewed, downloaded, and printed, products which are not electronic or which are of limited access may be obtained through the site.

APPROVAL TO OPERATE. Concurrence by the DAA that minimum-security requirements are met and there is an acceptable level of risk.

ASSET. Includes personnel, property, and material.

AUTOMATED DATA PROCESSING EQUIPMENT. Refers to a computer system: any equipment or interconnected system or subsystem of equipment that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information.

BASE MASTER PUBLICATIONS LIBRARY. This is a centralized repository of standard publications.

Today, library customers (including base tenants and the general public) may use the Internet to access the Air Force Electronic Transaction System (ETS) (the official Air Force site for publications and forms). The

Base Master Library may also consist of paper publications not available in electronic media.

CERTIFICATION. A statement that specifies the extent to which the security measures meets specifications. It does not imply a guarantee that the described system is impenetrable. It is an input to the accreditation process.

CO. A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

CONTRACTOR. The individual or company responsible for performing the duties and responsibilities of the PWS.

CONTRACTOR-ACQUIRED PROPERTY. Property procured or otherwise provided by the contractor for the performance of a contract pursuant to the terms of which title is vested in the Government. The term “provide” as used in the context of such phrases as “Government property provided to the contractor” and “Government-furnished property” is intended to include both Government-furnished property and contractor-acquired property.

CONTRACTOR’ S CAPABILITY. Contractor’s capability is defined as having all the personnel capabilities set forth in the contractor’s technical proposal to include numbers of personnel by position with the qualifications set forth in the technical proposal.

CONTRACTING OFFICER REPRESENTATIVE (COR). A functionally qualified, Government person responsible for surveillance of contractor performance. The COR checks for contractor compliance with contract requirements, documents the appraisal(s) and sends documentation through his chain of command.

D/G. Indicates that the document has only specific areas, which are directive, and the remaining portions are guidance. The directive portion will be identified in Appendix 1, following the document's title.

DIRECTIVE PUBLICATION (D). A directive publication is one in which compliance by the contractor is mandatory. If a directive publication requires compliance with one or more publications or parts of other publications, the referenced publication(s) or referenced parts is/are guidance upon the contractor as they apply to the original directive publication unless the referenced document is also included in Part Five as a directive publication. Supplements to a directive publication are also directive.

DOCUMENTS. Items such as: Government regulations, manuals, pamphlets, commercial manuals, operating instructions (OIs), service notices, subscription services, maps, layouts, document change orders (DCOs), and all other contractor-prepared or acquired publications, records and documentation necessary for the operation, maintenance and support of the systems and facilities.

ELECTRONIC FORM. Forms that were put into electronic format for use with the computer software programs.

FISCAL YEAR. The12 month period beginning on the 1st day of October in 1 calendar year and ending the 30th day of September in the following calendar year.

FUNCTIONAL COMMANDER (FC). The senior Government representative who together with the CORs and the CO are responsible for surveillance and assessment of contractor performance on the contract.

GUIDANCE PUBLICATION (G). A guidance publication is included in the contract to provide information and advise the contractor in performing a particular job or carrying out an operation in a manner compatible with Air Force procedures. A guidance publication is not directive upon the contractor; however, the contractor shall comply with the intent (desired end result) of the guidance publications. If a guidance publication requires compliance with one or more publications or parts of other publications, the referenced publication(s) or referenced part(s) is/are neither directive nor guidance upon the contractor unless the reference document is included in Appendix 1. Procedures developed by the contractor shall be compatible with the guidance publication.

INSTALLATION COMMANDER. The individual responsible for all operations performed at an installation.

MASTER DOCUMENT LIST (MDL). A master listing of all documents applicable to the contract effort.

MINOR MODIFICATION. Approved modifications, which can be accomplished by the contractor without incurring additional costs.

OPERATING TIME. Operating time is defined, as the amount of time required to be available.

PHYSICAL SECURITY. Those actions taken to preserve Government property from damage or loss.

PUBLICATIONS. Consists of two types: Departmental, which are Air Force or other Government agency publications issued or prescribed for Air Force use by HQ USAF; Field, which are publications issued by an Air Force activity below HQ USAF.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the PWS.

RECORDS. Government publications, commercial manuals, completed forms, correspondence files, notes and all other contractor prepared or acquired publications, records and documentation necessary for the operation, maintenance and support of this PWS.

APPENDIX 4

SBIRS MCS SECURITY DESK RECEPTIONIST

ESTIMATED WORKLOAD

The following workload data represent the Government's best estimate of the volume of work shown for each item listed. This exhibit is not intended to cover all of the workload items, but lists the major categories of work. The workload data was taken from metrics from 2015-2016.

Buckley AFB:

CATEGORY ESTIMATED FREQUENCY

Inspection of In/Out Going Items 24 Hours Per Day / 365 Days Per Year Items Confiscated 5 Items Per Month Tours and Number of Individuals 9 Tours / 91 Individuals Per Month Total Visitors Processed 253.5 Individuals Per Month Media Disk Processed 188 Media Processed Per Month

APPENDIX 5

SBIRS MCS SECURITY DESK RECEPTIONIST

HISTORICAL DATA

The following workload data represent the Government's best estimate of the volume of work shown for each item listed. This exhibit is not intended to cover all of the workload items, but lists the major categories of work. The workload data was taken from metrics from 2015-2016.

Buckley AFB:

CATEGORY ESTIMATED FREQUENCY

Primary Duties 4 full-time/5 part-time employees: 10,686 hours

APPENDIX 6

HOURS OF SCHEDULE

SHIFT HOURS

DAY 7:30-16:30

SWING 16:30-23:30

MIDNIGHT 23:30-07:30

Attachment: Standard Operating Procedure