PWS_LTS_PAFB.pdf

Attachment 2 Solicitation No: FAXXXX-XX-X-XXXX

PERFORMANCE BASED WORK STATEMENT

FOR

LEISURE TRAVEL SERVICES

FOR

PATRICK AIR FORCE BASE, FLORIDA

(As of 07Jan2016)

PERFORMANCE WORK STATEMENT

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION.

The contractor shall provide all management, supplies, tools, equipment and labor necessary to operate and maintain the commercial travel office at Patrick Air Force Base, Florida for unofficial travel services as defined in this Performance-Based Work Statement (PWS) except as specified in Section 3, Government Furnished Property and Services. The requiring activity for this requirement is the Force Support Squadron (FSS)/Information, Tickets and Travel (ITT).

1.1. BASIC SERVICES:

1.1.1. OBJECTIVES OF LEISURE TRAVEL SERVICES:

The objective of commercial leisure travel services is to provide state-of-the-art travel services at the lowest price available. The Nonappropriated Fund Instrumentality (NAFI) expects the Contactor to consistently achieve the highest standards in delivering quality services to customers. The Contractor is required to develop an effective approach to marketing its services.

The NAFI expects the Contractor to retain and, where possible, expand the customer base by offering the most economical and convenient services available.

1.2. SPECIAL REQUIREMENTS:

1.2.1. DOMESTIC TOUR PACKAGES WITHIN THE UNITED STATES:

The Contractor will offer domestic tour/vacation packages and vacation packages and tickets to theme park attractions. Contractor will purchase hotel accommodations, theme park vacation packages and tickets from ITT when available via AF contract. Both the Contractor and ITT may offer their own domestic tour packages to customers without limitation. In addition to providing self-initiated tours/vacation packages, the Contractor shall provide specific tour/vacation packages requested by the Contracting Officer’s Representative (COR), if such packages are requested at least 90 days in advance. If the Contractor cannot or chooses not to provide a requested package, the ITT may provide the package through other commercial sources or from in-house capabilities. Common FSS/ITT local tours are listed in APPENDIX B.

1.2.2. CONTRACTOR WORK AREAS:

The Contractor shall ensure that any Government facility it occupies is maintained in a clean, sanitary and orderly manner consistent with building standards. The Contractor shall remove their personal trash at the end of each day and place it in the designated repository for removal from the facility. The Contractor shall abide by the established standards set for the ITT break room area.

1.2.3. CUSTOMER SERVICE Except for the following holidays:

New Year’s Day 1 January Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day 11 November Thanksgiving Day Third Thursday in November Christmas Day 25 December

If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

The Contractor shall provide a full range of travel services during ITT weekday operating hours;

currently Monday through Friday, 9:00 am to 5:00pm.

The Contractor and its employees shall ensure the confidentiality of all customer transactions and shall not disclose any information pertaining to the customer without his/her permission. The Contractor will ensure the customer is provided a statement for their signature that advises the customer of the Government’s right under this contract to access their travel information and that the customer’s personally identifiable information will be protected under the 1974 Privacy Act.

The Contractor shall use its best reasonable efforts on the customer’s behalf to resolve any dispute or claim between the customer and any principal with whom the Contractor may have arranged travel or other accommodations.

The Contractor shall adhere to a policy of guaranteeing customer satisfaction. The Contractor shall respond in writing to all customer complaints and claims in a timely manner. Complaints and claims that are not related to travel bookings or reservations shall be forwarded to the Contracting Officer, whose decision will be final and subject to the Disputes clause. If the Contactor receives a customer complaint or claim based on services performed by a predecessor contractor, the Contractor shall refer the matter to the Contracting Officer.

1.2.4. FORM OF PAYMENT:

The Contractor shall accept all major credit cards. The Contractor shall accept, as a minimum, Master Card and Visa and may honor other credit cards customarily accepted in the Contractor’s commercial trade. The Contractor alone shall be responsible for the payment of any fees, charge backs and other arranged costs levied by the charge card-issuing companies.

The Contractor may require customer deposits in the amount required by the firm with which the travel arrangements or accommodations are made. The Contractor shall inform the customer of cancellation penalties or nonrefundable deposits, at the time travel arrangements are first discussed. The Contractor shall include this information specifically on the reservation order form.

The Contractor shall refund customer payments and deposits if the terms of the sale provide for a refund and if the customer cancels the reservations within the timeframe specified in the reservation order form. The Contractor is not required to pay a fee on canceled reservations for which refunds are made to customers.

The Contractor shall obtain a written confirmation from those customers who are on Active Duty status and/or an employee of the Department of Defense that none of the travel for which ticket reservations, or any other travel and tour services being requested from the unofficial travel facility, is being performed pursuant to official travel.

1.2.5. SCHEDULE OF SERVICES:

The Contractor shall provide and schedule travel services. The Contractor shall make all travel arrangements, at the lowest possible costs, to include but not limited to the following:

Domestic Services:

a. Scheduled airline tickets

b. Bus tickets

c. Train tickets

d. Ship tickets to include cruises and ferries

e. Hotel/motel reservations

f. Car, motor home and other vehicle arrangements in conjunction with other travel arrangements

g. Complete package and custom-tailored domestic tours/vacations

Overseas/International Services:

a. Visa/passport information

b. All airline tickets of regularly scheduled carriers

c. Regularly scheduled passenger ships/cruises

d. Hotel information

e. Complete tours/vacation packages including car rental

f. Travel insurance

The Contractor shall ensure all travel related documents of reservations are accurate and complete.

1.2.6. RESERVATIONS:

The Contractor shall make confirmed reservations for a complete range of travel services including all commercial travel, hotel/motel accommodations and vehicle rental.

If the accommodations sold are not honored as reserved, the Contractor shall arrange for like accommodations without additional cost to the customer or shall reimburse the customer for reasonable expenses incurred by the customer to obtain substitute accommodations. The Contractor warrants that prices for accommodations at the time of booking transportation and other services are the lowest available in the recreation services area for comparable services consistent with the customer-requested travel schedule and availability of service.

The Contractor shall advise customers of the option to purchase insurance to protect the traveler from unforeseen events.

The Contractor shall furnish the customer with a written confirmation of the reservation. The reservation shall include the following:

a. Name and location of transportation/accommodation

b. Name or ID of person who confirmed the reservation and reservation number

c. The customer’s name and number of people covered by the reservation

d. Type of reservation (air, tour, hotel, car reservation etc.)

e. Inclusive dates of reservation

f. List of all charges/rates for each type of reservation

g. Total price and amount collected from the customer

h. Cancellation limitations

The Contractor will include voided and cancelled transactions on the monthly sales log provided to the NAFI.

The Contractor shall retain completed reservation forms in the originating activity for 90 days after the scheduled date for the completion of travel. After this period, the Contractor will move the completed forms from the concession activity to the Contractor’s records storage area where they will be maintained for a period of three years after final payment under the contract.

1.2.7. TICKETS:

Contractor service fees i.e. booking fees, airline reservation fees etc., will be identified on the sales report and will be included as part of the commissionable amount calculated and submitted to the NAFI per the financial terms of the contract.

1.2.8. FINANCIAL REQUIREMENTS:

The contractor shall pay promptly and in accordance with the terms of this contract for all fees and other indebtedness incurred in connection with performing this contract. If the Contractor fails to the Government/NAFI nay amounts due under this contract, by the due date, the Contracting Officer will, at the request of the 45 FSS/FSCI, direct by written change order that daily receipts be turned over to the 45 FSS/FSCI until all amounts owed the 45 FSS/FSCI are paid, and the Contractor shall comply with that order.

The Contractor shall remit the commissionable amount to the NAFI by direct deposit and not later than the 20P th P day of the month. The commissionable amount will include all applicable revenues received in the month to which the commissionable amount applies. The Contractor shall submit a corresponding monthly travel report to identify the revenues received, in addition to a monthly activity report to identify all pending travel that has been booked.

The 45 FSS/FSCI will charge the Contractor for dishonored checks received from the Contactor, except when the bank acknowledges the return to be the result of bank error or the return is the result of Government error. The 45 FSS/FSCI will not charge the Contractor more than the administrative amount the 45 FSS/FSCI normally charges customers for dishonored checks. The Contracting Officer will, at his option, require payment to be made in cash, certified check, or cashier’s check.

The Contractor alone shall be liable for all taxes applicable to its property, its income, and all transactions arising out of or in connection with the performance of this contract. The Government shall not reimburse the Contractor for any direct or indirect tax imposed on it by reason of this contract or otherwise. Where a stated law imposes a sales tax on the sale of the item and/or service by the Contractor to the authorized customer, the sales tax shall be stated on separately from the sales price, added to the sales prices and collected from the customer.

1.2.9. PROHIBITED PRACTICES:

In the performance of this contract, the Contractor and its affiliates, employees, sales representatives and agents shall not engage in:

a. Soliciting customers who are not authorized to use NAF facilities and programs

b. Using any high-pressure or hawker-type sales tactics

c. Procuring or attempting to procure and/or supplying roster listing of authorized

NAF program customers for the purpose of soliciting sales

d. Offering unfair, improper or deceptive inducements to purchase

e. Using any manipulative, deceptive or fraudulent device, scheme or artifice, including misleading advertising and sales literature

f. Entering into any unauthorized or restricted areas

g. Knowing and willful violations of federal or stated Truth-In-Lending laws

h. Any other illegal or unethical practices

1.2.10. MANAGEMENT CONTROLS:

The Contractor is responsible for establishing effective management controls, for exercising sound management practices, for establishing internal control procedures consistent with the provisions of this contract, and for providing a complete and accurate accounting of all transactions.

The Contractor shall establish procedures for a complete and accurate accounting of all transactions. The Contractor shall record each sales transaction (cash, charge card or check) at the time it makes the transaction.

The Contractor shall use an adjustment voucher to record necessary refunds and ensure that it is signed by the customer and the Contractor.

The Contractor Officer or his/her designee will conduct periodic audits of the Contractor’s records on this contract. The Contractor shall cooperate fully with auditors and make all pertinent records conveniently available to the Contracting Officer.

1.2.11. MANAGEMENT REPORTS:

The Contractor shall prepare the following travel management reports:

a. Air Travel Sales. The Contractor shall provide 45 FSS a monthly summary management report of complete air travel sales arranged.

b. Non-Air Sales. The Contractor shall provide 45 FSS a monthly summary management report on all components arranged (lodging, car rental, rail, bus, ship and tours).

c. Total Monthly Sales Report. The Contractor shall provide 45 FSS a monthly report, by category (Air and Non-Air) the gross dollar sales transacted under this contract, together with the agreed concession fee, by the fifth calendar day following the month in which the applicable sales occurred.

d. All of the monthly reports shall include a daily itemized listing of revenue.

1.2.12. MARKETING OF LEISURE TRAVEL SERVICES:

All marketing materials and support must be coordinated through the COR to ensure consistency with the guidelines, standards and formats maintained by the 45 FSS Direct marketing and publicity office.

1.2.13. LEISURE TRAVEL-RELATED SERVICES:

Per requirement by the COR, the Contractor shall provide travel assistance to extended family members and friends of military and DoD personnel in conjunction with authorized visitations emanating to, from or within the state of Florida. The commercial transportation assistance provided shall consist of making reservations, ticketing and delivery of tickets (limited to addresses within the state of Florida), and local arrangements requiring assistance of a Commercial Travel Office (CTO). The Contractor shall arrange lodging and ground transportation on or near the installation if requested, and any other amenities as requested by the customer and authorized by the COR.

For leisure travel, the Contractor shall be prepared to expanded operating hours at the request of the COR in order to accommodate additional customer demand for seasonal travel or exigency travel. The Contractor will be provided a minimum of a two week notice by the COR, to include the anticipated start and end date of the expanded hours. The extended hours shall continue for the period that sales volume justifies staffing and operation. The Contractor shall notify the leisure COR when extended operations are no longer profitable. After the Contractors has determined extended operating hours are not profitable, the COR shall be notified of the last date extended operating hours shall be maintained. In the event of a dispute between the Contractor and the COR, the issue shall be forwarded to the CO for resolution.

For leisure travel, the Contractor shall make available a comprehensive range of standard commercial tour packages and service to include deluxe, standard and budget accommodations, as well as custom tailored tours and vacations of all types.

The Contractor shall offer complete vehicle rental information and reservation support at the lowest cost available. This service shall include reservations and annotation on the itinerary/invoice.

The Contractor shall ensure that individuals who are requesting rental vehicles possess valid driver’s licenses which meet the requirements of the locality that the vehicles are being rented.

The Contractor shall advise travelers of requirements and assist them to obtain any necessary documentation or travel clearances required in conjunction with personal travel arrangements made by the Contractor, for example, a visa.

1.2.14. LEISURE TRAVEL TICKETING:

For leisure travel, the Contractor shall issue tickets for all regularly scheduled domestic and international flights including IATA and non-IATA carriers, American and major foreign carriers.

The Contractor shall issue tickets, itineraries/invoices, advance seat assignments, boarding passes and other travel documents for all commercial modes of travel (i.e., air bus, rail, water), at the request of eligible patrons. The service shall include complete travel arrangements requested for all classes of travel, including premium accommodations.

For leisure travel, tickets or e-tickets subject to the requirements of carriers for which the ticket is issued, shall be issued and/or confirmed at the time of purchase.

The Contractor shall make reasonable attempts to secure competitive pricing consistent with the customer’s requested travel schedule and availability of service.

The Contractor shall immediately advise the traveler at the time of reservation, if any discount fare and/or ancillary services have cancellation charges, penalty charges or non-refundable deposits, including time frames and other conditions. The itinerary/invoice shall specify this information.

The Contractor shall provide information and assistance to eligible patrons in arranging and booking charter flights for leisure travel.

The Contractor shall provide customers, upon request, with the required information to enroll in airline frequent flyer programs. The Contractor shall also assist travelers, when requested, by maintaining personal frequent flyer account numbers and automatically notifying carriers of said account numbers when travel is reserved. The Contractor, upon request and when allowed by the airlines concerned, shall make reservations, issue upgrades and provide delivery of free tickets earned from a frequent flyer program.

The Contractor shall offer assistance with making reservations for foreign passenger rail tickets when requested by eligible customers.

The Contractor shall book passage for regularly scheduled passenger ships including ferry crossings.

The Contractor shall book hotel accommodations at the destinations regularly travelled by military aircraft (Space A) from Patrick AFB, such as Antigua.

The Contractor shall arrange complete package trips, including car rental or other ground transportation arrangements, at the customer’s request. Meal plans, accommodations and special arrangements needed to customize tour or travel arrangements shall be made by the Contractor in accordance with the customer’s needs.

1.2.15. TRAVEL INSURANCE:

For leisure travel, the Contractor shall make available all types of travel insurance for purchase at the option of the customer. The insurance coverage offered shall include arrangements for accident, lost or damage luggage, cancellation and/or any other type of event in order to protect the traveler. Where possible, cancellation insurances provisions shall be tailored to special requirements of military family members and customers.

1.3. GENERAL INFORMATION:

1.3.1. SECURITY REQUIREMENTS:

Contractor employees will be required to obtain identification/base access badges. The Contractor shall anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

The Contractor is responsible for physically obtaining the identification/base access badge for his/her employees prior to the start of work. The Contractor shall be responsible for all passes issued to his/her employees under this contract. Applications shall be coordinated through the CO or designated representative. At the time of application, Security Forces may conduct a background check on employees. Upon termination of employment, the contractor shall be responsible for returning identification cards and base passes to Security Forces within 24 hours.

1.3.3. PHYSICAL SECURITY:

The Contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, property and materials shall be secured.

1.3.4. KEY CONTROL:

The Contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are controlled, are not lost or misplaced and are not used by unauthorized persons. Keys issued to the Contractor by government shall not be duplicated under any circumstances. Key control procedures shall include turn-in of any issue keys by personnel who no longer required access to locked areas.

The Contractor shall immediately report the occurrence of a lost or duplicate key to the CO.

The Contractor will not be issued a master key.

In the event key/keys are required to be replaced as a result of loss or duplication, the Contractor shall reimburse the government for the total cost of replacing all key/keys and/or lock/locks affected by the loss or duplication.

The Contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor’s employees. The Contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of person’s other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.3.5. CONSERVATION OF UTILITIES:

The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which prevent the waste of utilities that include the following:

a. Lights shall only be used in areas when and when work is actually being performed.

b. Mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by the Contractor or contractor employees unless authorized.

c. Water faucets or valves shall be turned off after the required use has been accomplished.

d. Government telephones shall be used for the purpose of performing the services outlined in this contract.

1.3.6. RECORDS:

The Contractor shall maintain separate records of all leisure travel arrangements made pursuant to the contract. This documentation shall be made available upon request by the CO, COR or other authorized government representative within a reasonable timeframe. The Contractor will provide an estimated delivery date within 2 business days of the request for the documentation.

1.3.7. SAFETY REQUIREMENTS:

In performing work under this contract, the contractor shall:

a. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

b. Perform work in a safe manner as required by OSHA 2206, General Industry, and Occupational Safety and Health Standards (29 CFR 1910).

c. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the Contractor.

d. Record and report promptly (within one hour) to the CO or designated representative all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

e. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property and preserve evidence until released by the accident/mishap investigative authority through the CO. If the Government elects to conduct an investigation of the accident/mishap, the Contractor shall cooperate fully and assist government personnel in the conduct of the investigation until it is completed.

1.3.8. SPECIALQUALIFICATIONS:

The Contractor will be registered and licensed with the applicable business office for Travel Agencies within the state of Florida. The registration must authorize the Contractor to conduct travel arrangements as outlined in the contract.

The Contract Manager and contractor employees shall be able to read, write, speak and understand English.

The Contractor’s employees shall have at least three years prior experience in the travel industry and be capable and qualified in the field of commercial leisure travel. The Manager shall have at least one year’s experience in a travel management position.

A minimum of one contractor employee shall be a Cruise Line International Association (CLIA) Affiliated Agent and have obtained, at a minimum, the Accredited Cruise Counselor (ACC) level of certification.

1.3.9. CONTINUING OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS IAW DoDI 3020.37:

This requirement is not considered mission essential.

1.3.10. PHASE OUT:

If there is a change in contractor or if the operation reverts to in-house, the incumbent Contractor will provide familiarization to the follow-on Contractor or to the Government, whichever th case may be. During the phase-out familiarization period (30 days) the incumbent will be fully responsible for the operation of leisure travel services.

The Contractor shall provide phase-in and phase-out of travel operations to include base closures, realignments, facility closures and down-sizing, termination or normal expiration of the contract. The Contractor shall take all actions necessary for a smooth transition of the contracted operations at locations identified in section “Government Provided Facilities”. The Contractor transition operations shall not interfere with ongoing performance of services. Problems encountered in coordinating transition of travel services with the predecessor or successor Contractor shall be immediately reported to the CO. Customers making arrangements in which reservations, deposits, payments and pickup of tickets may bridge a transition period between the Contractor and successor Contractor shall be informed of any special requirements such as delivery/pickup procedures. The COR shall be provided thieve procedures prior to notifying the customer. The Contractor shall have in place a transition plan to assure an efficient and thorough transfer of data to/from successor or predecessor Contractor.

For leisure travel, the Contractor shall book all requests received prior to the expiration of the contract regardless of the date of commencement of travel. Tickets for travel commencing after the expiration of the contract shall be delivered to the customer before close of business on the last workday of the contract. If the tickets have not been paid for or if for any reason the tickets cannot be delivered to the customer, the Contractor shall provide an option to the customer for full refund prior to the expiration of the contract. The Contractor remains liable to pay monies for any reservation made by customers during the performance period of the contract. The

Contractor’s obligation to pay leisure travel concession fees to the NAFI extends until final customer payment is made, even if payment is made after the expiration date of the contract when initial arrangements were made while the contract was in force. Applicable payments shall be based on the total price paid by the customer (less taxes and refunds) to include any commissions subsequently paid to the Contractor as a result of such arrangements.

All Passenger Name Records (PNR) associated with the contract shall be retained in the incumbent Contractor’s Commercial Reservation System (CRS) for conversion by the successor Contractor to its CRS. During transition, the incumbent Contractor shall provide any assistance and necessary authority for the release of data to the successor Contractor.

The incumbent Contractor shall allow the successor Contractor access to the commercial leisure travel office not less than 60 days prior to the contract expiration date for purposes such as taking measurements, locating electric outlets and taking photographs of facilities. These visits by the successor Contractor shall be scheduled in advance with the CO so as not to interfere with normal operations.

The departing Contractor shall cease operations and vacate all facilities by 12:00 midnight on the last day of the contract unless other mutually agreeable arrangements have been made in advance with the CO. Facilities shall be left in good order, as coordinated with the COR, to include removing all Contractor materials and trash. The successor Contractor shall have access to assigned facilities beginning at 12:01 am on the morning of the first day following the termination of the Contractor’s performance at the designated site(s).

The Contractor shall provide an orderly and timely transfer of responsibilities in support of the leisure travel services from the incumbent Contractor to the successor Contractor.

Telephone numbers used by the Contractor at on-base travel offices shall not be transferred to off-base locations upon expiration of the contract. Any telephone numbers used for off-base service centers, such as a regional reservation center, and which are promoted to the military community under the contract, shall be terminated upon expiration of the contract. Telephone number(s) shall not be reactivated without specific approval by the CO.

The Government reserves the right to conduct site visits in all contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor will cooperate to the extent required to permit an orderly change over to the successor Contractor. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

1.3.11. CONTRACTOR PERSONNEL:

The Contractor shall provide a Contract Manager (CM) who shall be responsible for the performance of work covered by this contract. The name of this person and an alternate(s) who shall act for the Contractor when the CM is absent, shall be designated in writing to the CO upon contract award.

The CM and alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operations of this contract.

The Contractor shall have communications available to the staff of the Force Support Squadron ITT Office (FSS/FSCI) 24 hours a day, seven days per week for emergencies. This requirement can be met by cell phone.

The Contractor shall not employ persons for work on this contract if such persons are identified to the Contractor by the CO as a potential threat to the health, safety, security and general wellbeing or operational mission of the installation and its population.

The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

Third Country National (TCN): The Security Forces on each base control entry to the base.

Under certain circumstances a TCN may be denied entry. It is the Contractor’s responsibility to coordinate with Security Forces at this installation when there is a question about a particular circumstance.

2. SERVICES SUMMARY.

The Contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the performance objective to be met, service delivery must be in substantial compliance with the applicable performance standards. The performance threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these performance thresholds means that Contractor quality control is unacceptable.

Performance Objective PWS Para Performance Threshold Leisure Travel Services 1.2.5. 3 deficiencies per quarter

Report Submittal 1.2.11. 1 deficiency per quarter

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. GENERAL:

The Government shall provide without cost, the facilities, materials and services listed below.

3.1.2. PROPERTY:

The Government may furnish the existing office furniture and IT equipment required to be registered with the base Communications Office. It is the Contractors responsibility to provide the ink and paper for the fax machine and printer used in the performance of this contract.

3.1.3. FACILITIES:

The Government shall furnish or make available office space within building 415, Leisure Center and 1364, ITT Office on Patrick Air Force Base.

The aforementioned facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which workarounds have been established. The Government corrects OSHA hazards in accordance with base-wide Government-developed plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists or that workaround procedures will not be necessary or that the facilities as furnished will be adequate to meet the responsibilities of the Contractor. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor and the Government will assume no liability of responsibility for the Contractor’s compliance or noncompliance with such responsibilities, with the exception of the aforementioned responsibility to make corrections in accordance with plans of abatement subject to base-wide priorities.

Before the Contractor modifies the facilities in any way, the Contractor must notify the CO and provide documentation describing in detail the modification requested. The Contractor shall not alter the facilities without specific written permission from the CO; however, in the case of alterations necessary of OSHA compliance and occupant medical necessity, such permission shall not be unreasonably withheld.

The Contractor shall return the facilities to the Government in the same condition as received, with the exception of fair wear and tear and approved modifications. These facilities shall be for performance of the contract only.

3.1.4. UTILITIES:

The Government will provide water and electric required in the Government facility described herein where the Contractor’s personnel are working. The Contractor shall use those facilities only for work performed in accordance with the requirements of this contract.

3.1.5. TELEPHONE:

The Government will provide the following existing phone lines and instruments.

a. Three Defense Switch Network (DSN – Class A) military phone lines that are capable of calling on and off the installation.

b. Three telephone instruments for DSN.

3.1.6. CUSTODIAL SERVICES:

The Government will provide the established custodial services per the current Patrick AFB Custodial Contract. Currently, these services are limited to once per week sweeping and mopping of the floors in ITT. Refer back to Item 1.2.2 for Contractor responsibilities regarding area cleanliness.

3.1.7. REFUSE COLLECTION:

The Government will furnish refuse pick-up and disposal services at existing, established pick-up locations for on-base facilities.

3.1.8. INSECT AND RODENT CONTROL:

The Government will provide insect and rodent control services for on-base facilities.

3.1.9. SECURITY POLICE AND FIRE PROTECTION:

The Government will provide Security Police and fire protection services for on-base facilities.

The phone numbers to both offices will be provided to the Contractor prior to the start date of the contract.

3.1.10. FURNITURE:

The Contractor may use the existing Government furniture as stated in Appendix D, floor plan.

4. CONTRACTOR FURNISHED ITEMS AND SERVICES.

4.1. GENERAL:

Except for those items or services specifically stated in Section 3 to be Government-furnished, the Contractor shall furnish everything required to perform this statement of work.

4.1.2. COMMERCIAL RESERVATION SYSTEM (CRS):

The Contractor shall provide total and direct access to at least one CRS operated for or by a major U.S. air carrier. The lease between the Contractor and the CRS Company will cover the entire period of agreement between the Contractor and Government. The CRS vendor must have at least 3 years’ experience offering a complete range of travel services (an exception will be made if CRS systems, both meeting the criteria outlined, have combined systems in a joint venture).

The Contractor shall endeavor to provide prompt customer service each customer. If the Contractor anticipates that it will take longer than 15 minutes wait time to service a walk-in customer, the Contractor shall provide the customer with an estimate of the wait time or provide the customer with the option to be called back.

The Contractor shall employ a computer software program system with the capability to audit reservations, as soon as they are booked, for the lowest cost routing and will be reconfirmed periodically up to the time of ticketing.

The Contractor shall provide the necessary computer software and hardware required to implement the reservation, ticketing and management report requirements contained in this PWS. The Contractor shall provide an automation software package which interfaces with the CRS, to generate accounting and reporting programs for the Accounting Finance Office. The successor Contractor shall obtain all information necessary to allow system changeover from the incumbent contract, to include information about the type of hardware and software currently being used. The successor Contractor shall use this information to transfer reservation data from the incumbent Contractor’s system to the system the successor Contractor will use.

4.1.3. COMMUNICATION LINES AND EQUIPMENT:

The Contractor shall provide sufficient commercial telephone/fax lines and instruments other then the items listed in paragraph 3.1.5 to maintain the levels of service required by the PWS.

The Contractor shall bear all costs such as telephone calls, internet, etc. for communication lines required to provide leisure travel services under this contract. The Contractor shall, as determined by the COR and based on the local situation, either provide commercially procured telephone lines or lease available Government provided lines at the standard rates. Any costs associated with maintenance, activation or deactivation of lines in connection with services required of the Contractor shall be borne by the Contractor.

4.1.4. SIGNS:

The Contractor shall provide a sufficient number of signs clearly identifying each service provided (i.e. reservation, ticketing etc.). These signs shall be located in the Contractor’s service areas where they can be clearly seen by the traveler. Signs will be consistent with local installation policies on size, placement, etc.

4.1.5. EQUIPMENT MAINTENANCE:

The Contractor alone is responsible for all maintenance and security on Contractor-furnished equipment.

4.1.6. WORLD WIDE WEB:

The Contractor may develop, maintain and update/keep current a dedicated World Wide Web (www) page to sell leisure travel, with a redirection link back to the originating leisure travel main page. If the Contractor chooses to develop or use a web page for performance of this contract, the Contractor’s page should be hosted and edited by the Contractor, but shall not be linked to the Contractor’s main page. The Contractor shall provide the exact URL address for the lined pages. At the option of the COR, the Contractor’s website may be linked to one or more military MWR or U.S. Government web sites.

The Contractor shall structure its web site to inform browsers of notable price savings and travel services that are currently available. The Contractor shall provide descriptions and post prices, if allowed by suppliers, for available cruises and other vacation packages. Payment process via commercial credit card shall be secure.

5. APPENDICES.

A. Estimated Workload Data: Attachments 1 thru 3.

B. List of Local Tour Packages provide by FSS/ITT: Attachment 4.

C. Floor Plan: Attachment 5.