Atch 2 - Del 7 Support Services PWS dated 7 Dec 23.docx

Performance Work Statement (PWS) Delta 7 Support Services DATE: 07 December 2023 Version 1.0

Table of Contents

Performance Work Statement (PWS)

DELTA 7 SUPPORT SERVICES

1 Introduction/Background This Performance Work Statement (PWS) describes the operational and administrative tasks required to support the United States Space Force (USSF), Delta 7’s Intelligence, Surveillance, and Reconnaissance (ISR) capabilities that enhance effects on global satellite systems and networks to include the security and maintenance of ISR missions and systems, and administrative support to unit programs. Support includes maintaining Physical Security Programs, Contractor Special Access Program (SAP) Security Officer (CSSO) programs, Risk Management Framework (RMF) monitoring and support, System Administration/Computer Support, and sustaining required organizational programs.

Delta 7 has oversight of squadrons and detachments at various locations around the continental United States (CONUS) and outside the continental United States (OCONUS). The scope of this contract focuses on support to the Delta Staff located at Peterson Space Force Base, CO.

1.1 Mission Overview

Delta 7 delivers tailored intelligence to the Department of Defense, interagency, and allied partners across the competition and conflict continuums. Delta 7 integrates ISR to verify and validate space capabilities for employment by Combatant Commanders.

1.2 Scope

Delta 7 is responsible for the oversight and management associated with ISR systems and the integration into special programs efforts. Delta 7 provides strategy development, direction, and postures resources for ISR integration into space superiority SAPs to include: space situational awareness, space domain awareness, offensive and defensive counter space; defensive and offensive cyberspace SAP activities; and special access program ISR systems. It also provides intelligence direction and policy to new, emerging, and quick reaction capability missions.

This effort will provide Delta 7 with support for Programming and Knowledge Management, System Administration/Computer Support, Administrative Support, and Security Program Management. Support will include program implementation planning, to include defining and documenting processes and procedures, developing security programs, instructions, and integrating procedures and plans into Delta 7 daily activities. This includes support to real-world operations, planning and execution during exercises, and other capabilities related to ISR operations.

Delta 7 requires a contractor to provide a team of highly experienced and motivated security, information technology, and administrative professionals for non-personal services to support to USSF, subordinate units, and sponsored organizations (as applicable for each respective organization).

2 General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for individual Contractor employees. The Contractor shall ensure its employees understand the prohibitions imposed on the Government regarding personal services contracts, as defined in the FAR as “a personal services contract is characterized by the employer-employee relationship it creates between the Government and the contractor’s personnel.” The Contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, the Contractor shall notify the Procuring Contracting Officer (PCO) immediately.

2.2 Contractor Management

The Contractor shall integrate and coordinate all activity needed to satisfy the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification, and resolution, as applicable. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subContractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. If the Contractor has any proposed revisions to this PWS or any other contract attachment, for the purposes of making the documents more accurate (regulatory changes) or complete (for clarity), the Contractor shall submit suggested revisions as word document with tracked changes and a change request to the COR and CO for consideration.

The Contractor shall provide a Monthly Status Report (MSR) covering activities of the preceding month.

Deliverable A001 – Monthly Status Report (MSR)

2.2.1 Contract Administration

The Contractor shall ensure its personnel do not perform inherently Governmental activities, as defined in FAR 7.5. The Contractor shall ensure its personnel do not attempt to represent the Government of the United States (US) to any other person or entity, US, or foreign, except for delivering a Government-approved message or position. All briefings, policies, plans and other formal products the Contractor develops, reviews, and creates, will be reviewed and approved by the Government.

2.2.2 Contractor POC

The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support this contract. This lead shall coordinate with the Contracting Officer’s Representative (COR) to obtain and clarify contract requirements and shall be responsible for the daily control and supervision of the Contractor’s employees.

2.2.3 Personnel Administration

The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall obtain approval from Government prior to attending Government-provided training classes. Provided there is no cost to the Government, the Contractor may be eligible to attend Government-sponsored and Government-provided training to maintain proficiency in software, administrative procedures or other areas. Additionally, provided there is no cost to the Government, the Contractor may be eligible to attend third-party-provided off-site seminars and classes.

2.2.4 Contractor Identification

Contractor employees shall clearly identify themselves as “Contractors” at all times, in all communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with Government personnel, other Contractor personnel, or with the public. Contractor personnel shall wear a readily visible badge that clearly identifies them as Contractor employees.

2.3 Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall ensure the labor categories, labor rates, and man-hours utilized in the performance of each Task Order (PWS line item) issued hereunder will be the minimum necessary to accomplish the task. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.3.1 Personnel Turnover

The Contractor shall ensure continuity of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that impact to the Government is minimal. Once the Contractor knows an employee will no longer support the requirement, the Contractor shall provide written documentation to the CO and COR within three (3) business days. In this notification, the Contractor shall include the date and time the position will be vacant, anticipated fill date, and what management actions the Contractor will take to ensure uninterrupted performance. Position vacancies shall not exceed 30 calendar days unless approved in writing or otherwise directed in advance by the CO (e.g. a grace period associated with new awards and PWS modifications increasing the number of personnel on a task order). New personnel filling a vacancy must be fully cleared, ready for TS/SCI indoctrination, and eligible for Special Access Programs for onboarding. Turnover should be minimized to the greatest extent possible.

2.3.2 Removal of Personnel at Government Request

The Government may request removal (permanent or temporary) of personnel for security, safety or health reasons, or when Contractor personnel behave in an unprofessional manner that would be considered unacceptable by a reasonable person.

2.3.3 Personnel Qualifications/Requirements

Program Security Professional Support (Para 3.1) Required:

· A minimum of five (5) years of experience working security in a multilevel SAP and SCI classified security environment.

· The most recent experience (within the past three (3) of the five (5) years) being worked performing multi-disciplined security in SAP programs.

· Must have an understanding of the difference between SCI and SAP, and associated classification requirements.

· Knowledge of applicable security standards and requirements for SCI and SAP as applied to the positions scope of work: Department of Defense Directives (DoDDs) and Manuals (DoDMs); Intelligence Community Directives (ICDs); the DoD Joint Special Access Program Implementation Guide (JSIG) and the Risk Management Framework (RMF); Committee on National Security Systems (CNSS) policies, AF Special Access Program Nomination Process (AF SAPNP); Air Force Instructions (AFIs), Air Force Manual (AFMAN) and other applicable directives and compliance requirements for all security disciplines.

Desired:

· Bachelor’s Degree

Information Technology Support (Para 3.2) Required:

· Minimum of three to five (3-5) years of experience working IT in a multilevel SAP and SCI classified environment.

· Must have an understanding of the difference between SCI and SAP, and associated classification requirements.

· Must be IAT Level II certified (IAW DoD 8570).

Desired:

· Bachelor’s Degree

· The most recent experience (within the past three (3) of the five (5) years) being worked performing multi-disciplined IT in SAP programs.

2.4 Location and Hours of Work

This PWS requires work at Bldg 361, 150 Dover Street, Peterson SFB 80914 and at various Government facilities in the local Colorado Springs area. Normal workdays are eight (8) hours per day, Monday through Friday, except US Federal Holidays. The Contractor shall generally support a normal work week of 40 hours per week. Core hours of work are from 0900 to 1500 daily; Contractor personnel shall generally be available during these core hours. Shift work may be required on rare occasions, with at least 24-hours notice.

2.4.1 Building Access

The Government will provide Contractor personnel unescorted access to Bldg 361 consistent with task requirements. Access to Government facilities, documents and systems will be in accordance with the DD Form 254.

2.4.2 Morale Events

There may also be occasions when Contractors are invited to participate in morale and recreational activities (e.g., holiday parties, golf outings, sports day and other various social events). Under these circumstances, Contractor employees shall comply with individual company policy in accordance with company compensation system. Because the Government does not have an employer/employee relationship with Contractor employees, it is not authorized to grant administrative leave or expend Government resources to compensate Contractor employees for hours expended on activities not included in the PWS.

2.4.3 Closures

For closures affecting the availability of the Government site (e.g., weather closures, a National Day of Mourning, etc.), the Government will notify the Contractor through normal means such as the Snow Call Line and local news outlets, or via email from the COR or CO. During such closures, Contractor personnel may telework if they have a COR-approved telework request in place.

2.4.4 Teleworking

“Teleworking” is defined as authorization for a Contractor employee that normally works at the Government location, to work at an alternate location (at the employee’s residence or other Contractor location) either permanently or temporarily. “Contractor location” is defined as Contractor-approved place of performance for certain employees that is not an employee’s residence or Government location. The COR may approve Contractor personnel to telework on a case-by-case basis. The Contractor shall obtain COR approval prior to any teleworking. To obtain approval for teleworking, the Contractor shall submit a teleworking request with appropriate rationale to the COR in writing. This request shall include the Contractor’s [“lead’s”, “Project Manager’s”, “Task Lead’s”, etc.] approval, as well the primary Government customer’s approval, if different than the COR, when the request is submitted to the COR for approval. If approved for teleworking, the Contractor shall support Government core hours in the same manner they would if they were working at a Government location. Although the Government may allow the Contractor to use Government computer resources for teleworking, all other teleworking expenses for internet, telephone connectivity, and other equipment services are the responsibility of the Contractor. Classified work is not authorized under telework.

2.5 Travel / Temporary Duty (TDY)

Travel to other Government facilities or other Contractor facilities may be required. All travel requirements (including plans, agenda, itinerary, or dates) shall be pre-approved by the Government (subject to local policy procedures), and is on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234, and Federal Acquisition Regulation (FAR) 31.205-46 Travel Costs. Travel expenses for local travel are not chargeable to the contract; local travel is defined as within 50 miles of Peterson Space Force Base (SFB).

2.6 Security and Safety

All Contractor personnel proposed to work on this task order must be U.S. citizens. All Contractor personnel with access to unclassified information systems, including e-mail, shall have at a minimum a favorable Tier-1 Investigation.

2.6.1 DD Form 254

The DD Form 254 specifies overarching security requirements and Contractor access to classified information. All Contractor personnel satisfying the requirements of this contract directly shall have Top Secret (TS)/Sensitive Compartmentalized Information (SCI) clearances as of their start of performance date. Additionally, Contractor personnel supporting Program Security and Information Technology Support requirements will need to be SAP eligible as of the performance start date. All Contractor personnel shall be able to access to material up to the classification level in accordance with the DD Form 254. The Government will provide nominations for SAP billets for Contractor personnel.

2.6.2 Operational Security (OPSEC)

The Contractor shall adhere to OPSEC guidance as defined in Air Force Instruction (AFI) 10-701, Operations Security (OPSEC). The Contractor shall be familiar with the organization’s Critical Information and Indicator List (CIIL) and ensure indicators and vulnerabilities are protected from Unauthorized Disclosure (UD) per HQ Space Operations Command’s (SpOC’s) countermeasures and measures. The Contractor shall complete OPSEC in-processing training and follow-on OPSEC training such as event-driven and annual OPSEC training, as required by the OPSEC Program Manager per Department of Defense (DoD) Directive (DoDD) 5205.02E, DoD Operations Security (OPSEC) Program; DoD Manual (DoDM) 5205.02, DoD Operations Security (OPSEC) Program Manual; Chairman of the Joint Chiefs of Staff (CJCS) Instruction (CJCSI) 3213.01D, Joint Operations Security; and AFI 10-701.

2.6.3 Controlled Unclassified Information (CUI)

The Contractor shall safeguard all information provided and marked as CUI via this contract IAW DoD Instruction (DoDI) 5200.48, Controlled Unclassified Information (CUI). If the Contractor generates any CUI information, it shall protect and disseminate that information per the controls required by DoDI 5200.48. The Contractor shall monitor CUI for aggregation and compilation based on the potential to generate classified information pursuant to security classification guidance addressing the accumulation of unclassified data or information. The Contractor shall immediately report the potential classification of aggregated or compiled CUI to the CO and the COR.

2.7 Manpower Reporting

In accordance with FAR 52.204-14 Service Contract Reporting Requirements, the Contractor shall report all Contractor labor hours (including subContractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor shall fill in all required data fields at the data collection site. Use the following web address: www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, the Contractor shall report all data no later than October 31 of each calendar year. Contractors may direct questions to the System for Award Management (SAM) help desk.

2.8 Documentation

The Contractor shall make all information and documentation generated or maintained (to include Government-furnished documents) by this contract available for Government review upon request for the duration of the contract. The Contractor shall generate and maintain all such documentation in an electronic, editable (where appropriate) format. Contractor-generated format is acceptable, unless otherwise noted by this PWS.

The Contractor shall provide responses to requests for information. These requests are in addition to Deliverable submissions and other documentation that is available for review by request. Requests may cover the range of activities under this PWS.

2.8.1 Documentation Rights

The Government has unlimited rights to data for all deliverables developed under this PWS. The Contractor shall not use any materials pertaining to this contract for business development or any other Contractor purposes; however, the Contractor is authorized to include summary performance information in proposals to be submitted to the Government to satisfy past performance information requirements.

All products developed and produced by the Contractor in the performance of this PWS are the property of the Government, this could include software, electronic files, hard copy documents, etc. Rights to all documentation are governed by Defense FAR Supplement (DFARS) 252.227-7032, Rights in Technical Data and Computer Software.

2.8.2 Government Data

The Contractor shall request Government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this contract. The Government will provide the Contractor access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. The Contractor shall not retain classified or unclassified material generated or received under this contract after the contract ends without approval of the Contracting Officer.

2.9 Performance Evaluation.

Contractor performance is subject to Government surveillance to ensure PWS compliance. The Contractor shall comply with the following:

Access. The Contractor shall permit the CO or authorized representative access to all work areas, records, and data used in the performance of the contracted services. The Contractor shall provide support, and not interfere with the CO, Contracting Officer’s Representatives (CORs), state, federal, and other designated personnel in the performance of their official duties. The Contractor shall provide access as soon as possible, but not to exceed one (1) workday after the request.

Non-conformance. The Contractor shall identify root causes of non-conformances and shall control them through analysis, corrective actions, and preventive actions. The Contractor shall focus on eliminating the cause to prevent reoccurrence. The Contractor shall maintain records of non-conformities and actions taken. The Contractor shall correct and provide responses to all Government-identified non-conformances in accordance with (IAW) time frames specified by the CO. There are two types of non-conformances: Minor and Major.

Minor Non-conformance. A Minor Non-conformance is a non-conformance, which by itself does not adversely impact mission, safety of personnel and equipment, performance (quality), schedule (delivery), or cost. A Minor Non-conformance does not normally increase risk to the Government. Minor Non-conformances are typically low risk and are communicated through a Corrective Action Request (CAR) notice. First notices are issued for any identified non-conformance, second notices are issued for repeat non-conformances or failing to correct issues within a reasonable amount of time. Upon receipt of a non-conformance notification (first or second notice), the Contractor shall complete applicable sections and return it to the CO within time constraints directed by the CO in the notice. A formal corrective action plan may not be required for minor CAR notices.

Major Non-conformance. A Major Non-conformance is a non-conformance that adversely impacts (or has the potential to impact) mission, safety of personnel and equipment, performance (quality), schedule (delivery), or cost. A Major Non-conformance may also be a significant number of recurring non-conformances, which is an indication of inadequate preventive measures or actions and lowers the Government’s confidence that the Contractor can provide quality services on time and within costs. The CO will communicate Major Non-conformances using the CAR notice and will include a suspense date for the Contractor’s Corrective Action Plan. As a minimum, the Contractor’s Corrective Action Plan shall address:

• Actions taken to fix the immediate problem

• Root cause analysis of the problem to determine cause

• Corrective action on the cause of the problem

• Actions taken to prevent recurrence

2.10 Government Furnished

The Government will make available the materials, office space, communications capability and information for use by the Contractor in the performance of this contract.

2.10.1 Government Furnished Property (GFP).

The Government will not provide any GFP for Contractor use on this contract.

2.10.2 Government Furnished Resources.

The Government will furnish desks, chairs, computers connected to internet, use of telephones, printers, and copiers. Any equipment is considered incidental to performance location.

2.10.3 Government Furnished Information

Government staff personnel will be available for technical exchanges with the Contractor. Government personnel will provide technical input, answer questions, review and approve completed work, and provide feedback regarding Contractor efforts. The COR is the primary source of technical guidance for this PWS.

2.10.4 Materials and Other Direct Costs (ODC)

In the event that the Contractor is required to purchase reimbursable items costing up to $500, such purchases shall be submitted for approval by the COR prior to actual purchase. Items costing greater than $500 shall require prior COR and CO approval. Purchases shall not be broken up in order to meet this threshold.

3 Performance Requirements

3.1 Program Security Support

All Program Security Support tasks shall be accomplished IAW applicable Department of Defense Directives (DoDDs) and Manuals (DoDMs); Intelligence Community Directives (ICDs); the DoD Joint Special Access Program Implementation Guide (JSIG) and the Risk Management Framework (RMF); Committee on National Security Systems (CNSS) policies, AF Special Access Program Nomination Process (AF SAPNP); Air Force Instructions (AFIs), Air Force Manual (AFMAN) and other applicable directives and compliance requirements for security disciplines.

3.1.1 The contractor shall perform miscellaneous administrative support functions as it relates to Delta 7’s Personnel Security Program.

Performance Standards

a) Standard: As requested

b) Standard: IAW appropriate/applicable SCGs (will vary based on subject/content of correspondence)

c) Standard: Complete review & provide feedback within 48 hours

d) Standard: For all Delta 7 staff personnel (approx. 30 personnel)

3.1.2 The contractor shall support reviews of inbound and outbound correspondence at the SCI & SAP level.

Performance Standards

a) Standard: As requested

c) Standard: Complete review & provide feedback within 48 hours

d) Standard: For all Delta 7 staff personnel (approx. 30 personnel)

e) Standard: Approx. 10 reviews/week

3.1.3 The contractor shall conduct the maintenance of a document and magnetic media accountability database and associated correspondence.

Performance Standards

a) Standard: Inventory conducted at least annually

b) Standard: Log inbound and outbound magnetic media and hardcopy documentation on a daily basis

c) Standard: Conduct reviews of stored media

d) Standard: Within the Delta 7 HQ facility

3.1.4 The contractor shall coordinate destruction of non-shreddable classified materials.

Performance Standards

a) Standard: Coordinate with HQ SpOC/S2 to prepare materials for transport to destruction facility

b) Standard: Update records accordingly

c) Standard: Provide reach-back support until materials are destroyed

d) Standard: Up to two times per year

3.1.5 The contractor shall conduct reviews of data transfers from one classified network to another classified network (both low-to-high and high-to-low) with Government oversight.

Performance Standards

a) Standard: As requested

b) Standard: IAW appropriate/applicable SCGs (will vary based on subject/content of correspondence)

c) Standard: Complete transfer within 24 hours of request

d) Standard: For all Delta 7 staff personnel (approx. 30 personnel)

e) Standard: Approx. 5 transfers/week

3.1.6 The contractor shall research, process, file, and maintain inbound and outbound visit requests.

Performance Standards

a) Standard: Daily, or as requested

b) Standard: For SCI and SAP security systems

c) Standard: Fax visit requests Allied/Mission Partner locations as needed

e) Standard: Approx. 20 requests/week

3.1.7 The contractor shall escort facility visitors and maintain associated logs.

Conduct the preparation of facility access control badges, conduct entry and exit inspections and conduct the maintenance of facility access control entry systems, to include visitor control.

Performance Standards

a) Standard: Daily, or as requested

b) Standard: For SCIF and Vault areas

c) Standard: Maintain control of issued badges

d) Standard: Maintain visual control of visitors

e) Standard: Conduct physical entry and exit inspections as required

f) Standard: Approx. 20 visitors/week

3.1.8 The contractor shall perform data entry to the Defense Information System for Security (DISS), Personnel Access Security System, and Joint Access Database Environment (JADE) databases and maintain all customer sponsored billets and quota information.

Performance Standards

a) Standard: Daily, or as requested

b) Standard: For SCIF and Vault areas

c) Standard: Approx. 15 entries/week

3.1.9 The contractor shall maintain personnel security files for all personnel of the Delta 7 Staff.

Performance Standards

a) Standard: For approx. 30 personnel

b) Standard: Inprocess new personnel within 7 days of arrival

c) Standard: Outprocess personnel within 7 days of departure

d) Standard: Review/update roster at least monthly

e) Standard: Update personnel security files when status changes occur (marital, financial, criminal, etc.)

3.1.10 The contractor shall support the security awareness and education programs.

Performance Standards

a) Standard: For approx. 30-45 personnel

b) Standard: Provide security training on a quarterly basis

c) Standard: Update security training materials as policy or regulations require

3.1.10.1 The contractor shall support Special Access Program training program.

Performance Standards

a) Standard: For approx. 30-45 personnel

b) Standard: Provide initial SAP training (after PAR approval and SAP read-in)

c) Standard: Provide SAP training on an annual basis

d) Standard: Report/track training status in Joint Access Database Environment (JADE)

3.1.11 The contractor shall review, track, and monitor security clearance processing activities with appropriate government personnel to complete appropriate clearance actions.

Upon member assignment, re-investigation, or when significant life events are reported.

Performance Standards

a) Standard: Initiate clearance review process for personnel

b) Standard: Review e-QIP submissions for accuracy

c) Standard: Send completed packages to SSO for processing

d) Standard: Coordinate updates to packages that are returned

e) Standard: Notify member once investigation is complete

f) Standard: Update Delta 7 clearance tracking mechanism

3.1.12 The contractor shall prepare, process, and/or review Program Access Request (PARs) for accuracy and access eligibility.

Performance Standards

a) Standard: Upon receipt of a PAR, review and forward to the appropriate program office

b) Standard: For approved PARs, coordinate read-ins, update SAP rosters, update existing badges or issue new badges as needed

c) Standard: Provide notification to the Command of PARs that are denied by the program office

d) Standard: Perform data entry and record checks in the Joint Access Database Environment (JADE).

3.1.13 The contractor shall maintain all customer sponsored personnel access information, perform indoctrinations/debriefings and provide expertise to advise the security team members.

Performance Standards

a) Standard: Weekly, or as requested

b) Standard: IAW appropriate portfolio manager (will vary based on individual)

c) Standard: Complete weekly or within 24 hours of special request

d) Standard: For all Delta 7 staff personnel (approx. 30 personnel)

e) Standard: Approx. 1/week, 4 special requests/month

3.1.14 The contractor shall facilitate procedures to track and report foreign travel.

Performance Standards

a) Standard: For all personal & professional foreign travel

b) Standard: For all Delta 7 staff personnel (approx. 30 personnel)

c) Standard: Provide paperwork and briefings for review to the SSO, Program Managers and Mission Partners

c) Standard: Debrief travelers upon return

3.1.15 The contractor shall participate in SAP and SCIF security compliance inspections of Government organizations.

3.1.15.1 The contractor shall assist with the preparation of SAP and SCIF security compliance inspections.

Performance Standards

a) Standard: Semi-Annual, or as requested

b) Standard: Complete appropriate checklist(s) and Self-Assessment prior to Staff Assistance Visit (SAV)

c) Standard: Document findings and appropriate fix actions

d) Standard: Resolve findings prior to inspections

3.1.15.2 The contractor shall support & participate in SAP and SCIF security compliance inspections.

Performance Standards

a) Standard: Support/assist Government personnel throughout the inspection period

b) Standard: Review IG report following inspection

c) Standard: Coordinate with Delta 7 personnel to create and implement a Corrective Action Plan to address any open items

3.2 Information Technology Support

3.2.1 The contractor shall assist the Delta 7 Staff and supporting units with the maintenance of enterprise systems on NIPRNet, SIPRNet, and JWICS.

Support includes ensuring stored material confidence and protection IAW Department of the Air Force and Joint standards to include back-ups, file plans, naming conventions, and storage; monitor security of all technology; audit systems and report status; preserve information security, safeguard backups and other sensitive data. The contractors may be asked to perform basic network infrastructure services, or oversee IT projects as necessary.

Performance Standards

a) Standard: On a daily basis

b) Standard: On-site support

c) Standard: IAW Air Force and Joint IT standards

d) Standard: Must be able to lift up to 50 lbs to move/replace equipment

e) Standard: Must be IAT Level II certified (IAW DoD 8570)

3.2.2 The contractor shall track, troubleshoot, and resolve hardware and software issues for all classification levels of IT resources.

Includes troubleshooting, diagnosing, maintaining, servicing, installing, and replacing computer hardware, peripherals, software, and cabling. IT resources include network, server, VTC, fiber, ethernet, telephone lines, and application operations.

Performance Standards

a) Standard: Review/manage tickets in SharePoint and Remedy sites at least twice daily

b) Standard: Respond to new issues within 3 business days

c) Standard: Track issues through closure

d) Standard: Coordinate issues with external parties for issues that cannot be resolved in-house through closure

e) Standard: Track and provide status for external tickets to the originator

3.2.3 The contractor shall provide individual, basic hands-on operating system training to users.

Performance Standards

a) Standard: Upon request

b) Standard: Customer-initiated/customer-focused

3.2.4 The contractor shall request creation of network accounts, at all classification levels and provide initial passwords to users, and forward users’ Annual Cyber Awareness Training certificates to service desk.

Includes assisting with unlocking accounts and resetting passwords.

Performance Standards

a) Standard: As required

b) Standard: Review DD2875/DD2842/User Agreements for accuracy for each user and network access request

c) Standard: Respond to requests for network accounts within 1 business day of receipt

d) Standard: Submit requests to unlock accounts/reset passwords within 1 business day of request from user

3.2.5 The contractor shall support the Asset Manager in maintaining a current and accurate inventory of technology hardware, software and resources.

a) Standard: Assist with quarterly inventories whether 100% or random sampling of assets

b) Standard: Maintain AF1297s for equipment tracking

c) Standard: IAW DAFMAN 17-1203

3.2.6 The contractor, with Government oversight, shall serve as mission system auditors.

Performance Standards

a) Standard: As required

b) Standard: Obtain current patches, test compatibility before live implementation, and install patches to ensure systems meet current security measures.

c) Run system audits and vulnerability scans weekly IAW USSF/Delta 6 guidance

d) Standard: Provide audit results to Delta 7/S6 as requested.

e) Standard: IAW system Authority to Operate (ATO) documentation and/or base Communications Squadron NOTAMs.

3.3 Administrative Support

3.3.1 The contractor shall facilitate scheduling of meetings for the Delta 7 Staff.

Facilitation duties include managing conference room scheduling and coordinating video teleconferences (VTCs).

Performance Standards

a) Standard: For 2 Conference Rooms

b) Standard: For in-person and virtual meetings

c) Standard: Respond within 48 hours of request for conference room bookings

3.3.2 The contractor shall manage the Task Management Tool (TMT) and organizational workflow emails.

Performance Standards

a) Standard: Performed by an individual who has completed TMT computer-based training

b) Standard: Monitor TMT on a daily basis for applicable taskers

c) Standard: Coordinate required responses from appropriate Delta 7 organizations/personnel and submit formal response in TMT on/before the specified deadline

d) Standard: Create TMT tasks within 2 business days of the request of Delta 7 leadership, and track through completion/closure

3.3.3 The contractor shall manage the Delta 7 organizational workflow email boxes.

Performance Standards

a) Standard: On a daily basis

b) Standard: For Delta 7 Commander workflow boxes on NIPR, SIPR, and JWICS

c) Standard: Manage incoming emails, distro as appropriate

d) Standard: Provide responses as appropriate

3.3.4 The contractor shall be a GPC cardholder and coordinate procurement of office supplies and equipment.

Performance Standards

a) Standard: GPC cardholders must complete initial and annual computer-based training

b) Standard: Collect/consolidate requests for purchases from staff on a quarterly basis, and ad hoc as needed

c) Standard: Provide report of supplies/equipment requested for purchase to Delta 7 leadership for review and approval

d) Standard: Purchase approved items

e) Standard: Accept items as they are delivered

f) Standard: Distribute items to requestors

g) Standard: Reconcile GPC account within set deadlines

3.3.5 The contractor shall provide assistance with Government travel authorizations and travel vouchers in the Defense Travel System (DTS) for Delta 7 Staff.

Performance Standards

a) Standard: DTS reviewers must complete initial and annual computer-based training

b) Standard: For approx 30-35 personnel

c) Standard: Up to 30 trips per month

d) Standard: Review and recommend approval of travel authorizations prior to travel

e) Standard: Review and recommend approval of travel vouchers submitted after return

f) Standard: Provide overrides in the system as necessary for exceptions

3.3.6 The contractor shall manage the Government Travel Card program for Delta 7 Staff.

Performance Standards

a) Standard: GTC Program managers must complete initial and annual computer-based training

b) Standard: For approx 30-35 personnel

c) Standard: Track annual training requirements for cardholders

d) Standard: Manage the Delta 7 GTC hierarchy

e) Standard: Assist staff with new GTC applications

3.3.7 The contractor shall assist with the management of military and civilian programs for Delta 7.

Support includes scheduling, coordinating, and meeting specified timelines for notification and submission of packages to Delta 7, SpOC, and/or other entities for action. Examples of programs include: promotions, awards, decorations, Professional Military Education (PME) selection, and Civilian Developmental Education (CDE).

Performance Standards

a) Standard: Meet requirements and deadlines specified by HHQ for various program requests

b) Standard: Coordinate submissions with Del 7 organizations/personnel, review and update packages for accuracy and completeness prior to submission

4. Applicable Publications The Contractor shall comply with all documents listed below in the table of publications and referenced under paragraph 3.0, Performance Requirements. The Directive/Guidance (D/G) column indicates the extent of Contractor compliance with the publication that is prescribed by the PWS. A “D” in the column means the publication is a “directive publication,” that requires mandatory compliance by the Contractor. A “G” in the column means the publication is a “guidance publication.” Compliance with documents listed as guidance is the Contractors' option. If there is any conflict between the directive referenced in PWS paragraph 3.0 and the reference listed in the tables below, the reference in PWS paragraphs 3.0 takes precedence.

When directive chapters, paragraphs, appendices, attachments, etc. are referenced as a standard in this PWS, the standard shall be inclusive of all subordinate paragraphs unless specifically excluded. For example, if the PWS standard lists paragraph 1.2 as directive, and paragraph 1.2 has subparagraphs 1.2.1, and 1.2.2 those subparagraphs are directive as well.

Publications

5 Deliverables The Contractor shall provide deliverables as described in the PWS. Format and delivery schedule for deliverables shall be outlined in the table below. All Deliverable distribution shall be by an electronic method unless otherwise specified. Email documents in a Microsoft Office or Adobe Acrobat-compatible format. Submit drawings in a uniform electronic format.

Informal, recurring work products may not require a deliverable. These products are still required as described in paragraph 3 of the PWS.

If there is any conflict between the Deliverable reference in paragraph 3 of this PWS and the Deliverable specifics in the following table, paragraph 3 takes precedence. Days referenced shall be calendar days, unless otherwise noted. For recurring Deliverables, if the due date falls on a holiday or a weekend the Deliverable may be sent on the following business day. Contractor format is acceptable, unless a specific format is identified. The Contractor shall not include its name or any logos on any Deliverable except when a Contractor signatory is required by the Deliverable. The Contractor shall ensure all markings included in Deliverables are consistent with the contract’s requirements, to include copyright and proprietary markings addressed in the contract’s clauses.

Deliverable Table

SAIO/PK

Description: (Contractor format acceptable) As a minimum, the MSR shall detail:

· Executive summary detailing a self-assessment of the Contractor’s performance during the reporting period

· Major tasks/activity status

· Contractual issues or risks requiring Government resolution/mitigation

· Self-identified performance efforts exceeding the PWS requirements, along with how these efforts provide a benefit to the Government

· Self-identified performance deficiencies during the period; including the cause of each identified deficiency, corrective actions, the impact, and actions taken to preclude recurrence

· Deliverables submitted

6 Services Summary This Services Summary (SS) identifies the major performance objectives and performance thresholds required for Contractor performance. The Government retains the right to inspect, assess and enforce all services required by this contract, regardless of their inclusion in this SS.

SCI and SAP security systems are checked daily, or as requested, for new Visit Requests.

SCI and SAP Visit Requests are sent for Delta 7 Staff Members within 3 days of request.

Entry and exit inspections are performed on visitors and associated logs are updated for approximately 20 visitors per week.

All received information is accurately entered into the appropriate security database as requested.

Upon member assignment, re-investigation, or when significant life events are reported, a security review process occurs, and appropriate updates are made in security systems.

Indoctrinations/debriefings happen once a week.

Respond to new issues within 3 business days by troubleshooting, diagnosing, maintaining, servicing, installing, and replacing computer hardware, peripherals, software, and cabling. Track issues through to closure.

DD2875, DD2842, User Agreements, requests to unlock accounts and passwords resets are submitted within 1 business day of receipt.

Monitor TMT on a daily basis for applicable taskers, coordinate required responses from appropriate Delta 7 organizations/personnel and submit formal response in TMT, and create TMT tasks within 2 business days of the request.