110920 -- SOW WPAFB E911 Tech Refresh Rev 4.docx

SOW-88 CG E911 SYSTEM TECH REFRESH

20 Sep 2011 Rev. 4

STATEMENT OF WORK – SOW

for

TECHNOLOGY REFRESHMENT OF

ENHANCED 911 SYSTEM FOR FIRE DEPARTMENT

AT

WRIGHT-PATTERSON AFB (WPAFB), OH

Prepared By

88 CG / SCXPR

WPAFB AFB OH

Contents

1 DESCRIPTION OF REQUIREMENTS:

This Statement of Work (SOW) defines the requirements for the Contractor to Engineer, Furnish, Install, Test and Place (EFIT&P) into service a technology refreshed Enhanced 911 (E911) System which allows WPAFB’s Fire Department to comply with the E911 System requirements identified in DoD Instruction 6055.17. The contractor shall use existing Government Furnished Equipment (GFE) to the maximum extent practical while still maintaining Joint Interoperability Test Center (JITC) certification. The SOW intent is for the contractor to ensure all interconnected GFE will continue to meet the requirements and applicable standards cited in this document and the latest version of Department of Defense (DOD) Voice Networks Generic Switching Center Requirements (GSCR). System downtime shall not occur without specific site Point of Contact (POC) approval. The contractor shall EFIT&P an upgraded Enhanced 911 System consisting of four workstations and one new server. Two workstations shall be installed in the Fire Department facility, building 30146, and two workstations shall be installed in the 88th Security Forces Squadron (88 SFS) operations facility, building 10295. The server shall be installed in the main fire station, building 30146. The contractor shall provide all materials, software upgrades, software changes/re-configurations, cross-connect jumper runs/ re-terminations, re-configuration of equipment/users, installation, and relocation of equipment as specified in this SOW. It shall be the contractor’s responsibility to install all proposed equipment. The contractor shall coordinate work schedules, service interruptions, and installation/cutover of hardware and software with the 88th Communications Group (88 CG) to ensure minimal service disruption. The system, including equipment, software, features/functions, must comply with commercial practices and standards, and shall have appropriate JITC certification documentation. The contractor shall provide all necessary documentation to 88 CG base communications personnel to obtain Information Assurance (IA) certification for the installed equipment to allow connection to the existing base telephone switch. The E911 system shall comply with the following certifications and approvals:

1.1 DOD Voice Networks GSCR:

The replacement of equipment hardware and software shall comply with the latest version of the Defense Information Systems Agency (DISA) DoD Voice Networks GSCR. The contractor shall provide the appropriate JITC Approved Products List (APL) documentation as a part of the proposal.

1.2 Department of Defense Instruction Information Assurance Accreditation:

The modernized switch, software, and ancillary equipment shall have received Information Assurance (IA) accreditation in accordance with DODI 8100.3, DOD Voice Networks (U). The contractor shall provide the appropriate IA APL documentation as a part of the proposal. In addition, the contractor shall ensure that the system meets the criteria for DoD Information Assurance Certification and Accreditation Process (DIACAP).

2 SPECIFIC TASKS AND REQUIREMENTS:

General Requirements:

In addition to GFE, the contractor shall provide all equipment (hardware and software), tools, materials, safety materials, supplies, transportation, supervision, management, and other incidentals necessary to EFIT&P the requirements as stated in this SOW. All equipment, supplies, and materials provided shall be new, and include the following:

1. Provide engineering designs

2. Provide project planning

3. Provide delivery order proposal

4. Include warranty and maintenance support

5. Include critical spare parts list

6. Training must be provided for qualified individuals

7. The contractor shall provide a list of all components to be installed per this project that are identified in the contract, as well as a list of the components to be removed.

System Requirements:

For the requirements listed below the contractor shall Engineer and Furnish all materials, make all software upgrades, make all system software changes, and perform all work to include making all cross-connection assignments and changes required to complete requirements as specified in this SOW. The installation shall meet the National Fire Protection Association (NFPA) 1221 Standard for the Installation, Maintenance, and Use of Emergency Services, 2010.

2.1.1 New E911 System and Associated Infrastructure:

The upgraded E911 infrastructure shall consist of four workstations which will interface with the existing base telephone switch which is a Nortel (Avaya) CS-2100. The four workstations shall have external audio speakers and external 24-button PS2/USB keypads. Two workstations shall be installed in the Fire Department facility, building 30146, and each have a touch screen monitor for the E911 functions, and a MIC-enabled handset. Two workstations shall also be installed in the 88 SFS operations facility, building 10295, and each have a touch screen monitor and MIC-enabled handset for 911 functions. Both of these facilities are connected to the Area A Dial Central Office (DCO), building 10262, via an existing copper and fiber infrastructure.

Capabilities of the E911 System shall include the following:

1. E911 trunking – Public Switched Telephone Network (PSTN)

2. E911 database

3. E911 database updates

4. Response screen will display caller’s name, address, and phone number

5. Direct calls automatically to the Fire Department and 88 SFS Dispatch Centers

6. Emergency call location look-up to include ANI/ALI look-up and output to E911 System equipment

7. One printer in the building 30146.

8. Interface with a government provided 16-button phone with two 22-button add-on module at each workstation location.

9. Bring existing system to current level of system support.

The system shall provide the ability to service incoming emergency calls from the base switch. The system shall provide emergency call recording capability for event recording and historical tracking (e.g., short term, long term, last call playback, and call storage for later playback). Existing recorders are to be used. All equipment will conform to current versions of all applicable Federal codes and ordinances. The E911 System equipment and architecture shall meet all applicable National Emergency Number Association (NENA) standards. All incoming emergency calls will be directed to dedicated handsets located in the dispatch area and can be answered by any dispatcher. All answered calls can be placed on hold and can be accessed by another console and connected to another console via the “Conference” feature or transferred to another party.

2.1.2 Fire Department, Building 30146:

Two existing E911 phones and two Motorola Gold Elite land mobile radio consoles (LMR) are located in the Fire Department dispatch facility. Two new workstations and one printer will be installed in this same location to replace the existing E911 telephones. The facility has a dedicated communications room with generator system which the new E911 System shall be connected. The new E911 server equipment shall be installed in this communications room. GFE copper and fiber connectivity is available from this location to the DCO, building 10262. The contractor shall ensure that no active services are disrupted during the installation and shall be liable for any costs incurred by the Government to restore disrupted service. Any required disruption shall be coordinated with the Wright-Patterson AFB Fire Department. The Fire Department facility does have a facility Uninterruptible Power System (UPS). All E911 equipment must be connected to the UPS/generator for power.

2.1.3 Security Forces, Building 10295:

Two existing 911 phones and Motorola Gold Elite consoles are located in the 88 SFS dispatch facility, which is the alternate for the Fire Department. Two new workstations will be installed in the Security Forces facility to replace the existing assets. The Security Forces facility does have a facility UPS. All E911 equipment shall be connected to the UPS/generator for power. GFE copper and fiber connectivity is available from this location to the DCO. The contractor shall ensure that no active services are disrupted during this equipment installation and shall be liable for any costs incurred by the Government to restore disrupted service.

2.1.4 DCO, Building 10262:

The existing base telephone switch is a Nortel (Avaya) CS-2100. The new E911 System equipment may be installed in this facility. GFE copper and fiber connectivity is available from this location to buildings 30146 and 10295. The contractor shall be responsible for all allied support associated with this equipment such as installing the GPS antenna (and associated cabling, power and grounding) and mounting the server racks. Power should be supplied from the existing facility DC power plant or an UPS connected to generator power.

2.1.5 NENA 2 Database Software License for NetPlus Telephone Database:

The contractor shall ensure the NetPlus Telecommunications Management System (TMS) has the modules required to extract a National Emergency Number Association (NENA) 2 formatted text file from the system to update the on base Automated Location Identification (ALI) server. The base is currently using Ventrag NetPlus 6.2 software.

Contractor Furnished (CF) Materials:

The contractor shall supply Commercial-Off-the-Shelf (COTS) end-item system components required for contract performance wherever possible. The contractor shall identify all materials or equipment required for the specific projects in the SOW. The contractor shall list the manufacturer and part number of the proposed material in the SOW. Unless otherwise specified, the contractor shall provide copies of existing COTS technical and equipment manuals, warranty documentation and procedures for contractor-furnished end-item system equipment maintenance. The contractor shall list the total sustainment lifecycle costs including but not limited to: Hardware, Hardware upgrades, Software, Software patches and upgrades, License and License upgrades. The contractor shall transfer all warranties to the government.

2.1.6 Warranty:

The contractor shall provide a minimum full/unlimited one-year warranty for all contractor provided hardware/software, materials, and workmanship. The contractor shall provide extended five-year warranty on all servers and workstation hardware. Warranty will not begin until final Government approval. The warranty shall include emergency off-site technical assistance as required via a modem connection from the contractor’s/manufacturer’s facility. The contractor shall track and resolve the problem(s) in accordance with standard commercial practices.

3 DELIVERABLES:

All deliverables are subject to Government acceptance and approval. They shall meet professional standards and the requirements set forth in this SOW. All deliverables shall be produced using recommended software tools/versions as accepted by the Government. The contractor shall submit the following deliverables:

Installation Plan:

The contractor shall provide an installation plan as to how the requirements specified in this SOW will be met IAW CDRL A002. The contractor shall not commence installation work until the installation plan is agreed upon by the Contracting Officer. The government shall have 10 working days to review and concur or provide comments and concerns to the installation plan.

Cutover Plan:

The contractor shall provide a cutover plan IAW CDRL A006 to delineate how the transition will be implemented and placed into service for the new E911 System with connection to the existing base telephone switch. The cutover plan shall be provided to the government within 60 days after contract award. The government shall have 10 working days to review and concur or provide comments and concerns to the cutover plan. The contractor shall provide revised cutover plan within 15 working days from receiving government comments and concerns.

Acceptance Test Plan:

The contractor shall provide an acceptance test plan of the installation covering all aspects of the installation and demonstrate the acceptability of the equipment on meeting the government requirement. The contractor shall perform all tests and document results of tests with government witnesses overseeing the Acceptance testing IAW CDRLs A005 and A006.

As-Built Drawings:

The contractor shall provide as-built drawings for the installed equipment to include where and how they connect/interface with each other and the base telephone switch IAW CDRL A001.

Spares:

The contractor shall provide recommended spares for system components.

4 TRAINING:

The contractor shall provide training for the following number of personnel: 25 each Call Taker, 6 each System Administration and 6 each System Maintenance. The Call Taker training should accommodate the 12-hour shifts which the call takers work. A morning and separate evening training may be required to accommodate this training requirement. The contractor will provide a training plan IAW CDRL A007.

5 GENERAL TESTING REQUIREMENTS:

The contractor shall perform testing and inspections of all systems solutions to ensure the technical adequacy and accuracy of all work, including reports and other documents required in support of that work. The contractor shall conduct on-site testing in accordance with the Original Equipment Manufacturer’s installation manuals, practices and the appropriate vendor’s test procedures. The contractor will provide a test plan IAW CDRL A006. The contractor shall participate with the government in testing the complete E911 System, which may include premise equipment, distribution systems or any additional telecommunications/network equipment or operating support systems identified in the SOW. When any system, subsystem, component or requirement test fails to meet the requirements of the test, Government acceptance and payment will be withheld until such time as the cause of the failure is corrected to the government satisfaction. After appropriate corrective action has been taken, all tests including those previously completed related to the failed test and the corrective action shall be repeated and successfully completed prior to government acceptance. Pre-cutover audits will consist of verification of all testing completed by the contractor such that the system is deemed ready for functional cutover. Post-cutover audits will verify that all post-cutover acceptance testing has been performed satisfactorily in accordance with the standard practices and identify those tests, if any which have not been successfully completed and shall be re-tested prior to acceptance. Testing shall be performed in two steps: System test (all equipment assembled and operating correctly) and Operational testing (real world). The contractor shall provide a logical test process that minimizes interruptions and avoids sustained downtime and presents a contingency procedure to be implemented in the event of systems failure during testing.

The contractor shall furnish all test equipment and personnel required to conduct all required testing. The contractor shall document all test results in a “Test Report(s)” and submit to the government IAW CDRL A005. During the testing phase, the government reserves the right to perform any of the contractor performed inspections and tests to assure solutions conform to prescribed requirements. The contractor shall provide on-site support during the acceptance testing.

System Test:

The system test will consist of testing each workstation in all buildings listed above separately to ensure that all equipment operates correctly as assembled and in accordance with the specifications. Each workstation must meet all of the specifications of this project as listed above before final operations testing.

Operations Test:

The operations test will consist of testing the entire E911 System as a whole. This will be the real world test to ensure functionality of all the installation and equipment related to this project.

6 PERFORMANCE:

Period of Performance:

The period of performance for this SOW shall be listed in the contract.

Place of Performance:

The place of performance is Wright-Patterson AFB, OH.

Hours of Work:

The contractor shall work during normal operating hours (0800 – 1700), Monday through Friday, excluding federal holidays. If performance of the work outside normal duty hours will be required to meet the scheduled contract dates, include desired working hours in the Proposal. Occasional extra or unusual work hours shall be provided by the contractor at no extra cost.

7. GOVERNMENT ASSISTANCE:

The contractor shall specifically identify in their proposal any government resources required during the performance of this SOW. The contractor shall obtain and comply with any other applicable manuals that would be required to meet industry standards.

8. OPTIONAL MAINTENANCE:

The contractor shall provide cost for annual software (and associated support services) maintenance options, in one year increments, for four years after expiration of the warranty.