F3PF2B2153A001-SOW.docx

STATEMENT OF WORK

FOR

OFFICE ADMINISTRATIVE SUPPORT SERVICES

1 DESCRIPTION OF WORK: Under this contract, the contractor will provide 1-INFORMATION MANAGEMENT ASSISTANT who will independently provide support services to satisfy the overall operational objectives of the 902CES/CES office in Hangar 62 on Randolph AFB. The primary objective is to provide contractor services and deliverables through performance of Quality Assurance and Planning.

2. PERSONNEL: Contractor personnel shall present a neat appearance.

3. PHYSICAL SECURITY:

3.1 The contractor shall obtain vehicle pass for the vehicle they will operate on Randolph AFB during the performance period. The necessary applications for vehicle passes can be obtained by the unit security manager.

3.2 The contractor shall be responsible for safeguarding all government property. At the close of each work period, government facilities and materials they utilize shall be secured.

4. CONTRACT HOURS OF OPERATION:

4.1 Work Schedule Normal Hours: The contractor shall work eight hours between the hours of 7:30 AM and 4:30 PM Monday through Friday. Changes to any work hours will be coordinated through Christine Jackson, 902 CES/CEA at 652-1359.

4.2 Recognized Holidays. The contractor is not required to work on the following days:

NEW YEAR’S DAY LABOR DAY

PRESIDENTS’ DAY COLUMBUS’ DAY

MEMORIAL DAY VETERANS’ DAY

INDEPENDENCE DAY THANKSGIVING DAY

CHRISTMAS DAY MARTIN LUTHER KING’S BIRTHDAY

4.3 Leave. The contractor will be allowed to take a total of two weeks annual leave for medical or personal reasons.

5: SPECIFICATIONS: It is the contractor’s full responsibility to provide the services required to perform the stated requirements under the terms of this statement of work. This service will be provided according to contract specifications, and must be performed by a professional who is knowledgeable of this specific service to ensure that office administration is performed.

6. SPECIFIC TASKS:

6.1 The contractor shall:

· Have professional phone skills

· Answer phones and route calls to correct personnel using a 3 line phone system

· Pick up, sort, open and distribute office and division mail

· Be available for general office duty functions (i.e. filing (manual and electronic), operate copier, send and receive faxes, utilize a scanner, and data entry etc)

· Be able to use Excel, Access, power point and Word programs

· Assist customers with on and off base housing information, performing various clerical and administrative duties. Accurately prepares documents in accordance with regulations and policies and in the appropriate format.

· Perform office automation word processing software to update, prepare, and maintain accurate and useful documents.

· Input information computer software programs contributing to the administrative duties of listing rental sales or on base housing applications for military members.

· File information in sales and rental books and provide listings of rentals and sales to housing office customers.

· Mail and/or fax pertinent brochures, flyers, forms and maps to customers.

· Promptly and courteously receives, greets, and answers questions from visitors and telephone callers.

6.2 File Plan Maintenance - IAW AFI33-322, AFI33-364, AFMAN 33-363, and ERM Guidance 2007, the Records Custodian is responsible for updating and maintaining division's official records for all 902 MSG/CE subprograms. Records include all development, programmatic, contractual and financial records from government, other agencies, contractors, and vendor sources as they pertain to the 902 MSG/CE programs.

1) Maintain and update the file plan in AFRIMS which consists of the applicable Table & Rules and size of E-file plan.

2) Maintain and update the electronic file plan on the ERM server and hard copy records in division's file cabinets. Division file plan consists of maintaining, creating, editing, and deleting electronic file folders and documents as tasked by COR and program managers.

3) Coordinate with FARM and FSA/CST the users list and permissions to each file plan and subfolder records.

4) Perform regular backup of ERM records on an approved media (USB hard drive approved and registered by your Unit Information Assurance Officer; external hard drive must be in NTFS format, all Privacy Act material and/or Personally Identifiable Information must be encrypted and protected with AFVA 33-33-276, PERSONAL DATA PRIVACY ACT OF 1974 (5 U.S.C. 552a); external hard drive must have SF 710 unclassified green label on the outer surface or DVD.

5) Maintain files for UCI or SAV inspections.

6.3 DELIVERABLES:

· Provide status reports detailing work schedules

· Work status is tracked with 85% accuracy. DETAILED ORENTATION IS HIGHLY DESIRED

6.4 CERTIFICATIONS, LICENSE, AND PHYSICAL REQUIREMENTS OR OTHER EXPERTISE REQUIRED: This contract may require the Contractor employee to operate a Government vehicle. Therefore a valid (state issued) driver’s license shall be required.

6.5 SAFETY ISSUES. The contract may require some walking, standing, sitting, bending.

6.6 In the event the contractor encounters problems that may prevent them from reporting for work during the determined time, the contractor shall immediately call Christine Jackson at 652-1359.

7. INSPECTION AND ACCEPTANCE OF SERVICES:

7.1 The office having responsibility for inspection and acceptance of work is the 902 Civil Engineer Division, Asset Manager, Christine Jackson (902 CES/CEA), 652-1359.

7.2 PERIOD OF PERFORMANCE.

The period of performance includes a base period from OCT 1, 2012 and ending SEPT 30, 2013.

7.3 PLACE OF PERFORMANCE.

The place of performance is Randolph Air Force base TX.

7.4 OPERATIONAL HOURS.

Work will be performed 40 hours per week during normal business hours, Monday-Friday, excluding Federal holidays.

7.5 OVERTIME.

Overtime will not be required.

7.6 GOVERNMENT-FURNISHED EQUIPMENT, BADGE, KEYS AND/OR FACILITIES PROVIDED.

Office work keys, supplies and badge provided.

7.7 SECURITY CLEARANCE/POLICE CHECK/DRIVING RECORD CHECK.

Work under this task order is not classified and will not require a Security clearance.

7.8 REIMBURSABLE EXPENSES (TRAVEL, CONFERENCE, TRAINING, EQUIPMENT OR MATERIALS, ETC.).

Travel IS NOT required.

Mileage IS NOT required.

7.9 GOVERNMENT PROJECT OFFICER.

The Government Project Officer will provide general instructions on limitations and deadlines, and is responsible for administration of the task order in compliance with the contract to include inspection and acceptance of deliverables.

Point of Contact: Christine Jackson Phone: (210) 652-1359 E-Mail: christine.jackson@us.af.mil

8. SECURITY REQUIREMENTS

8.1. Obtaining and Retrieving Identification Media. As prescribed by the AFFARS 5352.242-9000, Contractor access to Air Force installations, the contractor shall comply with the following requirements:

a. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract.

b. No later than three days prior to start of contract work, the contractor shall submit a written request on company letterhead (or e-mail correspondence) to the project manager (with copy to contract administrator) listing the following: project title, project number, contract number, location of work site, contract start and stop dates, work schedule, and names of contractor employees needing access to the base, including full legal name, date of birth, sex, race, SSAN, state issued I.D. Card/Driver’s License #, and name of sub-contractor if not employed directly by contractor (Government will provide template to be used in submitting visitor pass request). The authorized program manager will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Contractors will present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a pass to enter the installation. At the time of issuance, a Wants and Warrants check is conducted for every contractor. Personnel employed by the contractor must get a pass for their privately owned vehicles at Bldg. #1032, Visitor Reception Center, with proof of following:

.f. Failure to comply with these requirements may result in withholding of final payment.

8.2. Pass and Identification Items. The Host Unit shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles:

a. Installation Access Pass (IAP) (DBIDS), Visitor/Vehicle Pass (AFI 31-204), used for contracts for less than one year to include one-day visits (i.e. warranty work).

b. Installation Access Card (IAC) (DBIDS), Civilian Identification Card (AETCI 36-3001), used for contracts for more than one year or more which do not require access to controlled areas or government computer systems.

c. DoD Common Access Card (CAC), (AFI 36-3026), used for contracts for more than one year and requirement exists for access to the government computer systems and software. CAC applications are accomplished by Trusted Agents via the Contractor Verification System (CVS).

8.3. Suitability Investigations. Contractor personnel shall successfully complete, as a minimum, a National Agency Check with Inquiries (NACI), before operating government furnished workstations that have access to Air Force e-mail systems. Also, contractor personnel who will work with children, handle monies, handle Privacy Act information, or require a Common Access Card (CAC), will require a NACI. The contractor shall comply with the DoD 5200.2-R, Personnel Security Program, AFI 33-100, User Responsibilities and Guidance for Information Systems, and AFI 33-200, Information Assurance (IA) Management, requirements. NACI investigations requests are initiated using the Standard Form (SF) 85P and are submitted to the installation Information Protection Office through the Unit Security Manager. NACI investigations are different from the Wants and Warrants checks, and are provided by the government at no additional cost to the contractor.

8.4. Unescorted Entry to Restricted Areas. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with AFI 31-101, Integrated Defense, DoD 5200.2-R, and AFI 31-501, Personnel Security Program Management, as applicable. Contractor personnel shall be the subject of a favorably completed NACI investigation to qualify for unescorted entry to a restricted area. In addition, the Air Force shall submit NACI investigations for contractor employees at no additional cost to the contractor.

8.5. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee's name, social security number, and date of investigation if service work involves unescorted entry to Air Force restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer prior to the contract start date. Updated listings shall be provided when an employee's status or information changes.

8.6. Freedom of Information Act Program (FOIA). The contractor shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, and Section 8013. The contractor shall remove or destroy official records only in accordance with AFMAN 33-363, Management of Records, or other directives authorized in AFI 33-322, Records Management Program.

8.7. Reporting Requirements. The contractor shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

8.8. Personnel Security. Contractor personnel requiring unescorted entry to controlled or restricted areas designated by the installation commander shall comply with base access requirements. These requirements are contained in AFI 31-101, for installation access and AFI 31-501, for suitability determinations.

8.9. Additional Security Requirements. In accordance with DoD 5200.1-R and AFI 31-401, the contractor shall comply with AFI33-100, User Responsibilities and Guidance for Information Systems ; AFI 33-200, Information Assurance (IA) Management; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-701, Operations Security (OPSEC). The contractor will comply with DoD Standard 22/Force Protection Condition Measures, DoD Standard 25/Level I-AT Awareness Training, and associated tasking contained in AFI 10-245, Antiterrorism (AT) standards. Level I AT Awareness training is available for contractor personnel and can be requested by calling 652-1357/1905 or by visiting Bldg 863, Rm 129.

8.10. Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all government property, including controlled forms, provided for contractor use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, contractors may have limited access to the installation and should expect entrance delays.

8.11. Entry Procedures to Controlled/Restricted Areas. The contractor shall comply and implement local base procedures for entry to Air Force controlled and restricted areas.

8.12. Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government.

8.13. Lost Keys. Lost keys shall be reported immediately to the contracting officer. The government replaces lost keys or performs re-keying. The total cost of lost keys, re-keying or lock replacement shall be deducted from the monthly payment due the contractor.

8.14. Government Authorization. The contractor shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of their duties, unless authorized by the government functional area chief.

8.15. Lock Combinations. The contractor shall establish procedures in local OIs ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented.

8.16. Traffic Laws. The contractor and their employees shall comply with base traffic regulations.