B09_Attachment__3_-_Questions_and_Answers.pdf
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- Attached to
- Washington FO - VMWare Support Federal contract opportunity
- Solicitation number
- F17PS00597
About this file
B09 Attachment #3 - Questions and Answers
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sol_F17PS00597_Amd_000001.pdf | ||
| Sol_F17PS00597.pdf | ||
| B08_Attachment__1_-_Statement_of_Work.pdf | ||
| B08_Attachment__2_-Wage_Determinations.pdf |
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Text version
F17PS00597
Attachment #3
QUESTIONS AND ANSWERS
Washington Fish and Wildlife Office
VMWare Support
Q: What is the system availability (up/down time)?
A: 99.9%
Q: How many trouble tickets are issued on a daily basis?
A: Never daily. Only when there is a problem. Over the past 12 months there have maybe been 2 trouble calls.
Q: What is the turnaround response time expectation for fixing an issue?
A: Start immediately and work till corrected.
Q: Is there a system architect diagram available?
A: Yes and it will be provided to awardee.
Q: Should our quote include a fix number of overtime hours per month?
A: No, this is a firm fixed price RFQ.
Q: What is the size of the data?
A: 8Tb
Q: What is the Transaction count and size per daily?
A: Please reword question and resubmit.
Q: Support level III will be focused only in production issues, correct?
A: Anything that is broken needs to be fixed.
File details come from the government source that posted it. Updated .