Exhibit IV - Cost Proposal.xlsx

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IT Support Services
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95476720R0820
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Sheet1 Cost Proposal

Please provide a cost proposal in the format below. The purpose is to understand the full cost of implementation and the full cost of ongoing operations.

We are seeking to understand what constitutes the cost drivers. If this breakdown is not suitable, please feel free to offer an alternative approach.

ServiceBasis for CostAnnual Cost
Network Monitoring and Management
Storage Monitoring and Management
Backup Restore Operations
Server & Virtualization Monitoring and Management
Cloud Services Monitoring and Management (applications)
AWS Service Monitoring and Management

(infrastructure and servers)

Configuration Management
Service Desk
On-site Tier 1/2 support
TransitionApproximate DurationCost
Brief description

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