Exhibit_D.pdf

Exhibit D Services Provided

Contractor shall provide online and in-person traffic school courses for eligible defendants of the Beaverton Municipal Court (“Court”) and provide proof of completion to the Court after defendants successfully complete the course(s). The Court expects the traffic school courses to be affordable to defendants; therefore, the cost of the traffic school course online or in person must not exceed $45 per course. Additional specific program features and technical specifications are provided below.

1.1 Program Features.

a. Include Oregon laws. Classes must include Oregon-specific traffic laws, and must be updated periodically to include new laws passed by the legislature. The program should have content specific to the most frequent violations including: ORS 811.265 Failure to obey a traffic control device, ORS 810.437 Citations for Speeding Based on Photo Red Light and ORS 811.507- Operating a Vehicle While Using a Mobile Device. Vendors should use real images from Beaverton intersections and roadways in the education programming.

b. Excellent customer service for Court, Information Technology and Services (ITS) and the public. Contractor must provide a name, phone number and email address of a representative who can answer questions and troubleshoot if the Beaverton Municipal Court (“Court”) has issues that arise from Contractor’s classes or the program. Contractor must be able to respond to the Court’s questions within 3 business days. Contractor must also provide an email address and a phone number that a member of the public can call if there are issues. Contractor must provide a technical support phone number that will be answered by a live person Monday through Friday from 8:00 a.m. to 5:00 p.m.

c. User-friendly interface for the online course. The Court requires Contractor’s Traffic School class to be available both in person and online. The online program must be capable of being accessed through the most popular web browsers and must be easy to navigate for members of the public. The website and its API connecting to the Court’s electronic case management system must not be down to the public or the Court for more than 24 hours in any rolling 7-calendar-day period.

d. Classes are available in multiple languages. English and Spanish options are required for in-person and online classes and sign-language is preferred for in-person classes. The other City of Beaverton priority languages, if offered by Contractor, are preferred. Vendor will provide a list of languages offered for online and in-person classes and notify the court if any changes occur.

e. ADA Accessibility. Includes accessibility features, such as closed captioning for online courses and an option to include sign language interpreters for in-person classes and must comply with Web Content Accessibility Guidelines (WCAG) 2.1, Level AA rules.

f. Link to Beaverton’s website. The online course last page must include a reminder to pay the Court fee and link back to the Beaverton Municipal Court’s epay-it website.

g. Provide defendants’ proof of completion to the Court electronically. Contractor must send defendants’ proof of completion electronically when completed such that the Court can verify that defendants completed the class as ordered to by the Court. See Technical Specifications below in Section 1.2.

h. Court access to Contractor’s website and materials. The vendor must also provide access to the vendor’s website to verify proof that the defendant has completed the required Traffic Safety class and permit judges and members of Court staff to take the Traffic Safety class and/or view the course materials without requiring payment to verify the quality of the class and materials.

i. Court will preapprove the class content. The vendor must get pre-approval from the court regarding content to ensure it is accurate and meets the program goals. If updates are done to the course, those changes must be preapproved by the court as well.

1.2 Technical Specifications.

Any failure to comply with the below specifications or any unauthorized changes while in production (Live) state to the data format or integrations may result in termination of the Contract.

Contractor must provide a reliable method for accessing and downloading data and documents. The City’s required method for accessing data and documents is utilizing a Rest API Web Service utilizing JSON protocols.

a. The following data elements, document formats, and naming conventions are requirements:

i. Ticket Number, First Name, Middle Name, Last Name, Date of Birth, Class Date/Time, In

Person or Online, Date/Time Signed Up, Date/Time Completed, and Passed or Failed, PDF image of certificate represented as a base64 string in data.

b. Contractor must keep all data and certificates for at least 5 years.

c. Vendor must make available an online web application for Court Staff to look-up the following:

i. Class Rosters (Student Enrollment)

ii. Student Attendance

iii. Student Pass or No Pass

iv. Searchable by Driver’s License

v. Searchable by First Name, Last Name, and Date of Birth

d. Optional System Integrations can be discussed, but would have to be approved by the City of

Beaverton’s Information Technology and Services Department. Until such changes have been fully analyzed and tested, system changes would not go into effect. System changes include such things as, but not limited to:

i. Server and Host Name Changes

ii. Changes to Data File

iii. Changes to Document Files

iv. Student Attendance