EXHIBIT B - Combined Agency Special Requirements Package.pdf

9/8/2021

Department of Veterans Affairs

V e t e r a n s B e n e f i t s A d m i n i s t r a t i o n

Space Programming/Requirements

VA Regional Office, City, State

Office of Administartion and Facilities (20M31) Darrance A. Dixon VBA Project Manager

(202) 632-8962 darrance.dixon@vagov

Date: mm/dd/yyyy mailto:darrance.dixon@vagov

Veterans Benefits Administration

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Quantity USF TOTAL USF

FTE Required Required

OFFICE OF THE DIRECTOR 8 3109

Personnel Space 1,256

Shared Equipment Space 143

Shared Support Space 1,710

EDUCATION SERVICE/Fiduciary 8 535

Personnel Space 448

Shared Equipment Space 87

Shared Support Space 0

HUMAN RESOURCES MANAGEMENT 4 1604

Personnel Space 506

Shared Equipment Space 348

Shared Support Space 750

INTERVIEW AREA 7 1,891

Personnel Space 956

Shared Equipment Space 85

Shared Support Space 850

IRM - INFORMATION RESOURCES MANAGEMENTInformation Resources Management 10 7430

Personnel Space 654

Shared Equipment Space 176

Shared Support Space 6,600

LOAN GUARANTY 64 4905

Personnel Space 4,118

Shared Equipment Space 87

Shared Support Space 700

SUPPORT SERVICES DIVISION 18 4969

Personnel Space 1,284

Shared Equipment Space 135

Shared Support Space 3,550

Pacific District Office 10 2,667

Personnel Space 1,506

Shared Equipment Space 81

Shared Support Space 1,080

Mailroom & Loading Dock 1 1312

Personnel Space 112

Shared Equipment Space 15

Shared Support Space 1,185

Security 3 1249

Personnel Space 300

Shared Equipment Space 0

Shared Support Space 949

Union Office 0 100

Personnel Space 100

Shared Equipment Space 0

Shared Support Space 0

VETERANS SERVICE CENTER 330 29042

Personnel Space 19,868

Shared Equipment Space 714

Shared Support Space 8,460

VOCATIONAL REHABILITATION & EMPLOYMENT DIVISION 22 4993

Personnel Space 2,792

Shared Equipment Space 439

Shared Support Space 1,762

NATIONAL CALL CENTER 325 16901

Personnel Space 9,990

V A R E G I O N A L O F F I C E S P A C E P R O G R A M M I N G S U M M A R Y

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Shared Equipment Space 339

Shared Support Space 6,572

TOTAL USF AREA REQUIRED for Veterans Benefit Administration 83,949

OFFICE of the INSPECTOR GENERAL 17 3242

Personnel Space 1,432

Shared Equipment Space 0

Shared Support Space 1,810

TOTAL USF AREA REQUIRED for Veterans Benefits Administration - Personnel & Support Space 81,300

TOTAL USF AREA REQUIRED for Veterans Benefits Administration - Equipment Space 2,649

CIRCULATION FACTOR @ 50% (For Personnel & Support Space only ) 40,650

Building Structure FACTOR @ 0% (For Personnel & Support Space only - Average 10% to 15% ) 0

Grand TOTAL USF AREA REQUIRED for Veterans Benefit Administration 124,599

TOTAL FTE for Veterans Benefit Administration 827

Total USF per Person - VBA 151

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Quantity USF TOTAL USF

FTE Required Required

AMVETS 6 1037

Personnel Space 424

Shared Equipment Space 0

Shared Support Space 613

AMERICAN LEGION 3 991

Personnel Space 256

Shared Equipment Space 0

Shared Support Space 735

DISABLED AMERICAN VETERANS 11 2,672

Personnel Space 748

Shared Equipment Space 0

Shared Support Space 1,924

MILITARY ORDER OF THE PURPLE HEART 3 854

Personnel Space 212

Shared Equipment Space 0

Shared Support Space 642

PARALYZED VETERANS OF AMERICA 3 782

Personnel Space 212

Shared Equipment Space 0

Shared Support Space 570

Arizona Department of Veteran Services 9 2211

Personnel Space 592

Shared Equipment Space 0

Shared Support Space 1,619

VETERANS of FOREIGN WARS of THE US 5 1008

Personnel Space 368

Shared Equipment Space 0

Shared Support Space 640

VIETNAM VETERANS OF AMERICA 3 796

Personnel Space 212

Shared Equipment Space 0

Shared Support Space 584

TOTAL USF AREA REQUIRED for Veterans Service Organizations 10,351

TOTAL USF AREA REQUIRED for Veterans Service Organizations - Personnel & Support Space 10,351

TOTAL USF AREA REQUIRED for Veterans Service Organizations - Equipment Space 0

CIRCULATION FACTOR @ 50% (For Personnel & Support Space only ) 5,176

Building Structure FACTOR @ 0% (For Personnel & Support Space only - Average 10% to 15% ) 0

Grand TOTAL USF AREA REQUIRED for Veterans Service Organizations 15,527

TOTAL FTE for Veterans Service Organizations 43

Total USF per Person - VSO 361

GRAND TOTAL USF AREA REQUIRED - VETERANS AFFAIRS REGIONAL OFFICE 140,125

TOTAL FTE 870

V A R E G I O N A L O F F I C E S P A C E P R O G R A M M I N G S U M M A R Y

Total USF per Person

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

OFFICE OF THE DIRECTOR

Director F 200 Office 1 200 Duress Alarm

Assistant Director F 200 Office 2 400 Duress Alarm

Information Security Officer E 150 Office 1 150

Budget Analyst C 56 Workstation 0 0

Congressional Liaison C 56 Workstation 0 0

Management Analyst E 150 Office 2 300 currently in an office

Program Specialist E 150 Office 1 150 currently in an office

Program Assistant C 56 Workstation 0 0

Public Affairs Officer C 56 Workstation 0 0

Receptionist/Secretary C 56 Workstation 0 0

Staff Assistant C 56 Workstation 1 56 Duress Alarm

Subtotal Personnel Space 8 1,256

Office of Director Shared Equipment Space

15" Vertical Files 7 15"x30" File 2 14 One 28"heightx60"widthx20"depth

18" Vertical Files 9 18"x30" File 4 36 One 78.5"hx34"wx24"d

30" Lateral Files 14 30" x 20" File 3 42 One 72"hx60"wx24"d

36" Lateral Files 14 36" x 20" File 2 28 Two 32"hx32"wx20"d

42" Lateral Files 14 42" x 20" File 0

Bookcases 9 36" x 12" Shelf 0

Copier 15 1 15

Equipment/Work Counters 10 0

Faxes 3 0 0

Printers 4 1 4

Shredder 4 1 4

Storage Cabinets 14 36" x 18" Cabinet 0

Subtotal Equipment Space 143

Office of Director Shared Support Space

Coat Closets 12 0 0

Copy Area 100 0 0

Director's Conference Room 250 5 1,250 Duress Alarm

Equipment Area 120 0 0

Pantry 80 2 160

Reception/Waiting Area 150 1 150

Storage Room 150 1 150

Subtotal Shared Support Space 1,710

TOTAL DIRECTOR'S OFFICE USF AREA REQUIRED 3,109

Notes

OFFICE OF THE DIRECTOR

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

EDUCATION SERVICE/Fiduciary Education Officer D 100 Office 0 0

Fiduciary C 56 Workstation 5 280

Education Compliance Survey Specialsit C 56 Workstation 3 168

Subtotal Personnel Space 8 448

Education Shared Equipment Space

15" Vertical Files 7 15"x30" File 5 35

18" Vertical Files 9 18"x30" File 4 36

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0 0

Faxes 4 1 4

Printers 12 1 12

Storage Cabinets 14 18"x36" Cab. 0

Subtotal Equipment Space 87

Education Shared Support Space

Conference Room - Small Seating 4-8 People 150 0 0

Copy Area 100 0 0

File Room 150 0 0

Storage Room 100 0 0

Waiting Area 150 0 0

Subtotal Shared Support Space 0

TOTAL DIVISION USF AREA REQUIRED 535

Notes

EDUCATION SERVICE/Fiduciary

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

HUMAN RESOURCES MANAGEMENT

Human Resource Liaison Specialist (GS-11) E 150 Office 2 300 Duress Alarm

Labor Relation Liaison E 150 Office 1 150 Duress Alarm

Human Resource Liaison Specialist (GS-9) C 56 Workstation 1 56 Duress Alarm

Program Analyst C 56 Workstation 0 0

Secretary/Receptionist C 56 Workstation 0 0

Subtotal Personnel Space 4 506

Human Resources Shared Equipment Space

15" Vertical Files 7 15"x30" File 6 42

18" Vertical Files 9 18"x30" File 9 81

30" Lateral Files 14 30" x 20" File 14 196

36" Lateral Files 14 36" x 20" File 0

42" Lateral Files 14 42" x 20" File 0

Bookcases 9 36" x 12" Shelf 0

Copier 15 1 15 Note: If HR is located with DIR Suite in new location only 1 copier needed.

Equipment/Work Counters 10 1 10

Faxes 3 0 0

Printers 4 1 4

Note: If HR is located with DIR Suite in new location

1 printer for DIR and HR would be sufficient per IT standards.

Storage Cabinets 14 36" x 18" Cabinet 0 0

Subtotal Equipment Space 348

Human Resources Shared Support Space

Conference Room - Large Seating 16-30 People 500 1 500

Duress Alarm

Dedicated to HR use only for onboarding process and

Employee Orientation. Computers in conference room are not connected to VA network to allow prospective hires and new employees without PIV cards to complete necessary documents. Current on-boarding room inadequate to meet increased staffing and high turn over rate at the National Call Center.

Storage Room 150 1 150

Waiting Area 100 1 100 Note: If HR is located with DIR suite in new location no need for separate waiting rooms.

Subtotal Shared Support Space 750

TOTAL HUMAN RESOURCES USF AREA REQUIRED 1,604

Notes

HUMAN RESOURCES MANAGEMENT

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Space Quantity USF Equipment

Type Standard Type / Size FTE Required Required

INTERVIEW AREA

Public Contact Coach E 150 Office 1 150 Duress Alarm

Assistant Coach C 56 Workstation 0 0

LAS D 150 office 5 750 Duress Alarm

Claim Assistant C 56 Workstation 1 56 Duress Alarm Reception Desk

Field Examiner C 56 Workstation 0 0

Homeless Vet Specialist C 56 Workstation 0 0

Intake Special/Reception C 56 Workstation 0 0

Legal Instruments Examiner C 56 Workstation 0 0

Veterans Service Representative C 56 Workstation 0 0

Intern B 48 Workstation 0 0

Subtotal Personnel Space 7 956

Veterans Service Center Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" 5-dwr Lateral Files 14 30"x18" File 0

36" 5-dwr Lateral Files 14 36"x18" File 0

42" 5-dwr Lateral Files 14 42"x18" File 1 14

Bookcases/Shelving 4.5 12"x36" Shelf 0

Computer Workstation 20 2 40 Veteran use for eBenefits.

Copier - Large 25 1 25

Copier - Small 15 0 0

Distribution Table 60 0 0

Equipment/Work Counters 20 0 0

Faxes 4 0 0

Microfiche Reader 6 0 0

Printers 6 1 6

Shredders 4 0 0

Storage Cabinets 14 18"x36" Cab. 0

Subtotal Equipment Space 85

Veterans Service Center Shared Support Space

Coat Closets 12 0 0

Conference Room - Small Seating 4-8 people 150 0 0

Conference Room - Medium Seating 10-16 People 250 0 0

Conference Room - Large Seating 16-30 People 420 0 0

Hearing Room 250 1 250

Duress Alarm

Interview Rooms 100 0 0

Job Lab Single or multiple workstations 16 4' x 4' 0 0

Large Training/Multipurpose Room 600 0 0

Library/Special Projects Room 150 0 0

Lounge 200 0 0

Phone/Reservation Booth 25 0 0

Storage Room 150 0 0

Testing Room/Special Projects 150 0 0

Waiting Area 300 2 600

Subtotal Shared Support Space 850

TOTAL DIVISION USF AREA REQUIRED 1,891

INTERVIEW AREA

Notes

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

IRM - INFORMATION RESOURCES MANAGEMENT

Information Resource Manager E 150 Office 1 150 Duress Alarm

Assistant Division Chief D 100 Office 0 0

Computer Specialist C 56 Workstation 8 448

OA Clerk C 56 Workstation 0 0

Program Analyst C 56 Workstation 0 0

Secretary C 56 Workstation 0 0

Technician C 56 Workstation 0 0 contracted worker C 56 Workstation 1 56

Subtotal Personnel Space 10 654

IRM Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30" x 20" File 0

36" Lateral Files 14 36" x 20" File 0

42" Lateral Files 14 42" x 20" File 0

Bookcases 9 36" x 12" Shelf 8 72

Card File 14 20"x36" File 0 0

Copier 15 0 0

Equipment/Work Counters 10 10 100

Faxes 3 0 0

Printers 4 1 4

Storage Cabinets 14 36" x 18" Cabinet 0 0

Subtotal Equipment Space 176

IRM Shared Support Space

Computer Room 400 4.5 1,800

Computer Training Room 600 1 600 Duress Alarm

Conference Room - Medium Seating 10-16 People 250 1 250 Duress Alarm

Storage Room 250 4 1,000

IT Closets 1,000 1,000

Electrical Closets 1,200 1,200

Work Area 250 3 750

Subtotal Shared Support Space 6,600

TOTAL HUMAN RESOURCES USF AREA REQUIRED 7,430

Notes

IRM - INFORMATION RESOURCES MANAGEMENT

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

LOAN GUARANTY

Office of Chief

Loan Guaranty Officer E 150 Office 1 150 Duress Alarm

Assistant Loan Guaranty Officer D 100 Office 0 0

Management Analyst D 100 Office 1 100

Secretary/Receptionist C 56 Workstation 0 0

Construction & Valuation

Valuation Officer D 100 Office 1 100 Duress Alarm

Assistant Valuation Officer D 100 Office 2 200

Special Adapted Housing Agent (SAH) C 56 Workstation 3 168

Staff Appraiser C 56 Workstation 10 560

SAH Coordinator C 56 Workstation 2 112

Licensed Appraiser C 56 Workstation 1 56

Loan Administration

Loan Administration Officer D 100 Office 1 100 Duress Alarm

Servicing Officer D 100 Office 2 200

Loan Service Representative C 56 Workstation 10 560

Team Leader C 56 Workstation 3 168

Loan Production

Loan Product Officer D 100 Office 1 100 Duress Alarm

Assistant Loan Production Officer D 100 Office 2 200

Loan Specialist C 56 Workstation 22 1,232

Team Leader C 56 Workstation 2 112

Subtotal Personnel Space 64 4,118

Loan Guaranty Shared Equipment Space

15" Vertical Files 7 15"x30" File 0 0

18" Vertical Files 9 18"x30" File 0 0

30" Lateral Files 14 30"x18" File 0 0

36" Lateral Files 14 36"x18" File 0 0

42" Lateral Files 14 42"x18" File 0 0

Bookcases 3 36"x12" Shelf 1 3

Computer Workstation 36 0 0

Copier 15 2 30

Equipment/Work Counters 12 24"x72" 0 0

Faxes 4 0 0

Mail Distribution Area 36 1 36

Microfiche Reader & Printer 25 0 0

Plan Review Area 36 0 0

Printers 6 3 18

Scanner 4 0 0

Shelving 6 36"x24" 0 0

Storage Cabinets 9 36"x18" Cab 0 0

Typewriter 4 0 0

Subtotal Equipment Space 87

Loan Guaranty Shared Support Space

Conference Room - Medium Seating 10-16 People 250 1 250 Duress Alarm

Copy Area 50 0 0

File Room 150 2 300

Satellite Training Facility Seating 50 People 300 0 0

Special Projects Room 150 0 0

Storage Room 150 1 150

Waiting Area 250 0 0

Subtotal Shared Support Space 700

TOTAL DIVISION USF AREA REQUIRED 4,905

Notes

LOAN GUARANTY

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

SUPPORT SERVICES DIVISION

Division Chief E 150 Office 1 150 Duress Alarm

Assistant SSD Chief E 150 Office 1 150 Duress Alarm

Financial Accounts Technician C 56 Workstation 2 112 Duress Alarm 1 Duress Alarm for Agent Cashier safe

Financial Administrative Specialist C 56 Workstation 7 392

Supv. Support Services Specialist D 100 Office 1 100

Supv. Financial Administrative Specialist D 100 Office 1 100

Support Services Specialist C 56 Workstation 4 224

Finance Section Chief C 56 Workstation 0 0

Financial Technician C 56 Workstation 0 0

Fiscal Clerk C 56 Workstation 0 0

Mail Clerk (in Mailroom) C 56 Workstation 0 0

Program Clerk C 56 Workstation 0 0

Record Management Officer (RMO) C 56 Workstation 1 56

Safety Technician C 56 Workstation 0 0

Secretary C 56 Workstation 0 0

Supply Clerk C 56 Workstation 0 0

Voucher Audit Examiner C 56 Workstation 0 0

Subtotal Personnel Space 18 1,284

Support Services Shared Equipment Space

15" Vertical Files 7 15"x30" File 4 28

18" Vertical Files 9 18"x30" File 2 18

30" Lateral Files 14 30"x18" File 2 28

36" Bookcases 4 36"x15" 2 8

36" Lateral Files 9 36"x18" File 2 18

36" Storage Cabinets 9 36"x18" Cab. 0

42" Lateral Files 14 42"x18" File 0

Card File 9 0 0

Collating Area 24 0 0

Copier 15 1 15

Faxes 8 0 0

Microfiche Workstation 36 0 0

Muzak Cabinet 14 30"x30" 0 0

Open Files (Shelving) 9 12"x36" Shelf 0

Printers 6 1 6

Safe 14 30"x30" 1 14

Shredder 2 0 0

Typewriter 4 0 0

Subtotal Equipment Space 135

Support Services Shared Support Space

Bulk Storage 250 8 2,000

Central Supply/Distribution 250 1 250

Coat Closets 12 0 0

Conference Room - Medium Seating 10-16 People 250 1 250 Duress Alarm Room to be used by all divisions

Nursing Room 100 2 200

Should be located centrally but away from public traffic for use by all employees.

Shred Room 300 1 300 Secure Room requiring additional security features.

PIV Office 300 1 300 Secure Room requiring additional security features.

Publications/Reproduction/File 250 1 250

Subtotal Shared Support Space 3,550

TOTAL DIVISION USF AREA REQUIRED 4,969

Notes

SUPPORT SERVICES DIVISION

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

Pacific District Office Director F 200 Office 1 200 duress alarm

Executive Manager Officer F 200 Office 1 200

Lead Management Analyst E 150 Office 1 150

Management Analyst E 150 Office 6 900

Management Analyst C 56 Workstation 1 56 duress alarm

Subtotal Personnel Space 10 1,506

Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 4 56

Bookcases/Shelving 3 36"x12" Shelf 0

Copier - Large 25 1 25

Equipment/Work Counters 12 0 0

Faxes 4 0 0

Movable Pedestals 7 15"x28" File 0 0

Printers 6 0 0

Rolling Carts 6 18"x40" 0 0

Scanner 12 0 0

Small Copier 15 0 0

Storage Cabinets/Wardrobes 9 36"x18" Cab. 0 0

Subtotal Equipment Space 81

Shared Support Space

Conference Room - Medium Seating 10-16 People 250 2 500

Duress Alarm

Dedicated to District use only.

Breakroom/pantry 80 2 160 Dedicated to District use only.

Library/Special Projects Rm. 120 1 120

Storage Room 150 1 150

Waiting Area 150 1 150

Subtotal Shared Support Space 1,080

TOTAL DIVISION USF AREA REQUIRED 2,667

Notes

Pacific District Office

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

Mailroom & Loading Dock Program Support Assistant C 56 Workstation 1 56 Duress Alarm works in mailroom full-time

Support Services Specialist C 56 Workstation 0 56 works in mailroom mornings only

Subtotal Personnel Space 1 112

Shared Equipment Space

15" Vertical Files 7 15"x30" File 0 0

18" Vertical Files 9 18"x30" File 0 0

30" Lateral Files 14 30"x18" File 0 0

36" Bookcases 4 36"x15" 0 0

36" Lateral Files 9 36"x18" File 0 0

36" Storage Cabinets 9 36"x18" Cab. 0 0

42" Lateral Files 14 42"x18" File 0 0

Card File 9 0 0

Collating Area 24 0 0

Copier 15 1 15

Faxes 8 0 0

Microfiche Workstation 36 0 0

Muzak Cabinet 14 30"x30" 0 0

Open Files (Shelving) 9 12"x36" Shelf 0 0

Printers 6 0 0

Safe 14 30"x30" 0 0

Shredder 2 0 0

Typewriter 4 0 0

Subtotal Equipment Space 15

Shared Support Space

Central Supply/Distribution 250 0 0

Coat Closets 12 0 0

Conference Room - Medium Seating 10-16 People 250 0 0

Loading Dock (inside building) 772 1 772

Mail Room 413 1 413 duress alarm

Subtotal Shared Support Space 1,185

TOTAL DIVISION USF AREA REQUIRED 1,312

Mailroom & Loading Dock

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

Security

Security Office D 100 Office 3 300

One secured area for security to question those detained, complete sensitive reports, etc. Secure room requiring additional security features.

Subtotal Personnel Space 3 300

Shared Equipment Space

15" Vertical Files 7 15"x30" File 0 0

18" Vertical Files 9 18"x30" File 0 0

30" Lateral Files 14 30"x18" File 0 0

36" Bookcases 4 36"x15" 0 0

36" Lateral Files 9 36"x18" File 0 0

36" Storage Cabinets 9 36"x18" Cab. 0 0

42" Lateral Files 14 42"x18" File 0 0

Card File 9 0 0

Collating Area 24 0 0

Copier 15 0 0

Faxes 8 0 0

Microfiche Workstation 36 0 0

Muzak Cabinet 14 30"x30" 0 0

Open Files (Shelving) 9 12"x36" Shelf 0 0

Printers 6 0 0

Safe 14 30"x30" 0 0

Shredder 2 0 0

Typewriter 4 0 0

Subtotal Equipment Space 0

Shared Support Space

Central Supply/Distribution 250 0 0

Coat Closets 12 0 0

Conference Room - Medium Seating 10-16 People 250 0 0

Security Desk/Screening Area 949 1 949

Security area will need to include desk for min. 2 personnel to conduct screening, magnometer, X-ray machine, table, and lobby area for those waiting to go through security screening.

Subtotal Shared Support Space 949

TOTAL DIVISION USF AREA REQUIRED 1,249

Security

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

UNION OFFICE

Union Office D 100 Office 0 100 Union collateral duties.

0 100

TOTAL DIVISION USF AREA REQUIRED 100

Notes

UNION OFFICE

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Space Quantity USF Equipment

Type Standard Type / Size FTE Required Required

VETERANS SERVICE CENTER

Front Office

VSC Manager E 150 Office 1 150 Duress Alarm

VSC Assistant Manager E 150 Office 3 450 Duress Alarm

Program Analyst D 100 Office 1 100

Coach D 100 Office 17 1,700

Assistant Coach D 100 Office 5 500

Program Assistant C 56 Workstation 1 56

Rating QRS C 56 Workstation 10 560

Authorization QRS C 56 Workstation 8 448

Rating Veteran Service Representatives c 56 Workstation 105 5,880

SS Veterans Service Representative C 56 Workstation 1 56

Senior Veterans Service Representative C 56 Workstation 8 448

Veterans Service Representative C 56 Workstation 159 8,904

Congressional Liaison C 56 Workstation 1 56

MSC C 56 Workstation 1 56

FOIA/Privacy Officer C 56 Workstation 1 56

Claims Assistant C 56 Workstation 2 112

DRO C 56 Workstation 5 280

Homeles Coordinator C 56 Workstation 1 56

Subtotal Personnel Space 330 19,868

Veterans Service Center Shared Equipment Space

15" Vertical Files 7 15"x30" File 4 28

18" Vertical Files 9 18"x30" File 9 81

30" 5-dwr Lateral Files 14 30"x18" File 2 28

36" 5-dwr Lateral Files 14 36"x18" File 7 98

42" 5-dwr Lateral Files 14 42"x18" File 2 28

Bookcases/Shelving 4.5 12"x36" Shelf 5 23

Computer Workstation 20 0

Copier - Large 25 12 300

Copier - Small 15 0 0

Distribution Table 60 0 0

Equipment/Work Counters 20 1 20

Faxes 4 0 0

Microfiche Reader 6 0 0

Printers 6 18 108

Shredders 4 0 0

Storage Cabinets 14 18"x36" Cab. 0 0

Wardrobes 14 18"x36" Cab. 0 0

Subtotal Equipment Space 714

Veterans Service Center Shared Support Space

Coat Closets 12 0 0

Conference Room - Medium Seating 10-16 People 250 3 750

Duress Alarm

Room to be used by all divisions.

Conference Room - Large Seating 16-30 People 420 3 1,260

Duress Alarm

Room to be used by all divisions.

Conference Room - Small Seating 4-8 people 150 3 450 Duress Alarm Room to be used by all divisions.

Employee Lounge/Lunchroom This is considered for the entire RO 300 7 2,100

Current breakrooms centrally located totaling 1319 square feet. Originally built to accommodate approximately 300 employees and will need to accommodates 500 employees.

File Room (locked) 200 0 0

Large Training/Multipurpose Room 600 6 3,600 Duress Alarm Room to be used by all divisions.

Library/Special Projects Room 150 0 0

Storage Room 300 1 300

Virtual VA Scan Room 200 0 0

Waiting Area 300 0 0

Subtotal Shared Support Space 8,460

TOTAL DIVISION USF AREA REQUIRED 29,042

Notes

VETERANS SERVICE CENTER

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Benefits Administration Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

VOCATIONAL REHABILITATION & EMPLOYMENT DIVISION

VR&E Officer E 150 Office 1 150 Duress Alarm

Assistant VR&E Officer E 150 Office 1 150 Duress Alarm

Vocational Rehabilitation Counselor E 150 Office 14 2,100 Duress Alarm

Employment Specialist C 56 Workstation 0 0

DVOP C 56 Workstation 1 56

Staff Assistant C 56 Workstation 5 280

Reception Desk C 56 Workstation 0 56 Staff Assistants rotate coverage of the reception desk.

Rehabilitation Technician C 56 Workstation 0 0

Work Study Intern B 48 Workstation 0 0

Hoteling for Visiting Counselor A 36 Workstation 0 0

Subtotal Personnel Space 22 2,792

VR&E Shared Equipment Space

15" Vertical Files 7 15"x30" File 7 49

18" Vertical Files 9 18"x30" File 3 27

30" Lateral Files 14 30"x18" File 14 196

36" Lateral Files 14 36"x18" File 10 140

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0 0

Copier 15 1 15

Faxes 4 0 0

Printers 12 1 12

Storage Cabinets 14 18"x36" Cab. 0 0

Subtotal Equipment Space 439

VR&E Shared Support Space

Conference Room - Medium Seating 10-16 People 250 3 750

Duress Alarm Dedicated for VRE use for weekly Veteran orientation.

Computers are not connected to VA network.

Employment Services Center 300 1 300

Dedicated for Veteran us to search for jobs, complete resumes, etc. Computers are not connected to VA network.

Equipment/Work Counters 12 24"x72" 1 12

File Room 100 1 100

Storage Room 150 1 150

Waiting Area 100 2 200

Breakroom 250 1 250

Subtotal Shared Support Space 1,762

TOTAL DIVISION USF AREA REQUIRED 4,993

Notes

VOCATIONAL REHABILITATION & EMPLOYMENT DIVISION

Department of Veteran Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

NATIONAL CALL CENTER

Office of the Chief

NCC Manager E 150 Office 1 150 Duress Alarm

Supervisory LAS/Coach D 100 Office 15 1,500 Duress Alarm

Supervisory Training Coordinator C 56 Workstation 3 168 Duress Alarm

Lead/Assistant Coach C 56 Workstation 11 616

Management Analyst D 100 Office 2 200

Program Support Assistant C 56 Workstation 1 56

LAS/QRS C1 25 Workstation 9 225

Secretary C 56 Workstation 0 0

PCR Section-Legal Admin Specialist C1 25 Workstation 283 7,075

Subtotal Personnel Space 325 9,990

NCC Shared Equipment Space

Bookcases 9 12"x36" Shelf 5 45

Copier 15 6 90

Faxes 4 0 0

Printers 12 17 204

Storage Cabinets 14 18"x36" Cab. 0 0

Mail Table 16 0 0

Computer Workstation 20 0 0

Subtotal Equipment Space 339

NCC Shared Support Space

Coat Closets 12 0 0

Conference Room 300 2 600

Equipment/Work Counters 12 24"x72" 6 72

Large Training/Conference Room 420 10 4,200 Duress Alarm

Dedicated to NCC training. New hire training is 8 hours a day for 8 weeks. High turnover rate results in continous new hire training.

Additionally, reoccurring weekly training for all LAS.

Storage 1 100

Breakroom 400 4 1,600

Current breakrooms total 882 square feet. Originally built to accommodate 164 employees and will need to accommodates over

300.

Subtotal Shared Support Space 6,572

TOTAL DIVISION USF AREA REQUIRED 16,901

NATIONAL CALL CENTER

Name Functional Title Space OIG Office or Quantity USF Equipment

Type Requirement Workstation FTE Required Required

Office of Inspector General Resident Agent in Charge G 120 Office 1 120

Special Agents I 64 Workstation 6 384

Administrative Investigator I 64 Workstation 1 64

Investigative Support Assistant I 64 Workstation 1 64

Administrative Support Assistant H 81 Workstation 2 162

Division Manager (GS15 Supervisor) E 150 Office 1 150

Project Manager (GS14 Supervisor) F 120 Office 3 360

Team Leader (GS14 Non-Supervisor and below) I 64 Workstation 2 128

Subtotal Personnel Space 17 1,432

OIG Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases/Shelving 3 36"x12" Shelf 0

Copier - Large 25 0

Equipment/Work Counters 12 0

Faxes 4 0

Movable Pedestals 7 15"x28" File 0

Printers 6 0

Rolling Carts 6 18"x40" 0

Scanner 12 0

Small Copier 15 0

Storage Cabinets/Wardrobes 9 36"x18" Cab. 0

Subtotal Equipment Space 0

OIG Shared Support Space

Interview Room 100 1 100

Entry Vistibule 75 2 150

Technical Equipment/Weapons RM 120 1 120

Evidence Room 120 1 120

Grand Jury Storage Room 150 1 150

General Use Storage 150 2 300

Computer Crimes Room 200 0 0

Copier/Mail Area 75 2 150

Team Room 120 1 120

Video Teleconference Room 300 1 300

Video Teleconference Room 150 1 150

Dry Pantry 75 2 150

Subtotal Shared Support Space 1,810

TOTAL DIVISION USF AREA REQUIRED 3,242

Office of Inspector General

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

AMVETS

Director D 100 Office 2 200 Duress Alarm

Assistant Director C 56 Workstation 4 224

Claims Consultant C 56 Workstation 0

Claims Analyst C 56 Workstation 0

Subtotal Personnel Space 6 424

AMVETS Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 10 0

Faxes 3 0

Printers 6 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

AMVETS Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 613 613

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 613

TOTAL DIVISION USF AREA REQUIRED 1,037

Notes

AMVETS

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

AMERICAN LEGION

Director D 100 Office 2 200 Duress Alarm

Assistant Director C 56 Workstation 1 56

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

Subtotal Personnel Space 3 256

American Legion Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 10 0

Faxes 3 0

Printers 6 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

American Legion Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Copy Area 735 735

Storage Room 150 0

Waiting Area 0 50 0

Subtotal Shared Support Space 735

TOTAL DIVISION USF AREA REQUIRED 991

Notes

AMERICAN LEGION

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

DISABLED AMERICAN VETERANS

Director D 100 Office 3 300 Duress Alarm

Assistant Director C 56 Workstation 0

Claims Analyst C 56 Workstation 8 448

Claims Consultant C 56 Workstation 0

National Service Officers C 56 Workstation 0

Receptionist/Secretary C 56 Workstation 0

Subtotal Personnel Space 11 748

DAV Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 10 0

Faxes 3 0

Printers 6 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

DAV Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 1924 1,924

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 1,924

TOTAL DIVISION USF AREA REQUIRED 2,672

Notes

DISABLED AMERICAN VETERANS

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

MILITARY ORDER OF THE PURPLE HEART

Director D 100 Office 1 100 Duress Alarm

Assistant Director C 56 Workstation 2 112

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

National Service Officers C 56 Workstation 0

Receptionist/Secretary C 56 Workstation 0

Subtotal Personnel Space 3 212

Purple Heart Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 10 0

Faxes 3 0

Printers 6 0

Storage Cabinet 9 36"x18" Cab. 0

Subtotal Equipment Space 0

Purple Heart Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 642 642

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 642

TOTAL PURPLE HEART USF AREA REQUIRED 854

Notes

MILITARY ORDER OF THE PURPLE HEART

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

PARALYZED VETERANS OF AMERICA

Director #REF! 100 Office 1 100 Duress Alarm

Assistant Director C 56 Workstation 2 112

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

National Service Officer C 56 Workstation 0

Receptionist/Secretary C 56 Workstation 0

Subtotal Personnel Space 3 212

PVA Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 12 0

Faxes 3 0

Printers 6 0

Storage Cabinet 9 36"x18" Cab. 0

Subtotal Equipment Space 0

PVA Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 570 570

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 570

TOTAL PVA USF AREA REQUIRED 782

Notes

PARALYZED VETERANS OF AMERICA

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

Arizona Department of Veteran Services Director D 100 Office 2 200 Duress Alarm

Assistant Director C 56 Workstation 7 392

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

Subtotal Personnel Space 9 592

State DOVA

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 12 0

Faxes 3 0

Printers 6 0

Server 3 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

State DOVA & AL Rehab. Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 1619 1,619

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 1,619

TOTAL DIVISION USF AREA REQUIRED 2,211

Notes

Arizona Department of Veteran Services

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

VETERANS of FOREIGN WARS of THE US Director D 100 Office 2 200 Duress Alarm Suite has 2 Duress Alarms

Assistant Director C 56 Workstation 3 168

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

Subtotal Personnel Space 5 368

VFW Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcases 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 12 0

Faxes 3 0

Printers 6 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

VFW Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 640 640

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 640

TOTAL DIVISION USF AREA REQUIRED 1,008

Notes

VETERANS of FOREIGN WARS of THE US

(Location)

Original Date: mm/dd/2006

Print Date: 9/8/2021

Veterans Service Organizations Department of Veterans Affairs

Name Functional Title Space VBA Office or Quantity USF Equipment

Type Standard Workstation FTE Required Required

VIETNAM VETERANS OF AMERICA

Director D 100 Office 1 100 Duress Alarm

Assistant Director C 56 Workstation 2 112

Claims Analyst C 56 Workstation 0

Claims Consultant C 56 Workstation 0

National Service Officer C 56 Workstation 0

Receptionist/Secretary C 56 Workstation 0

Subtotal Personnel Space 3 212

Vietnam Vets Shared Equipment Space

15" Vertical Files 7 15"x30" File 0

18" Vertical Files 9 18"x30" File 0

30" Lateral Files 14 30"x18" File 0

36" Lateral Files 14 36"x18" File 0

42" Lateral Files 14 42"x18" File 0

Bookcase 9 12"x36" Shelf 0

Copier 15 0

Equipment/Work Counters 10 0

Faxes 3 0

Printers 6 0

Storage Cabinets 9 36"x18" Cab. 0

Subtotal Equipment Space 0

Vietnam Vets Shared Support Space

Conference Room - Small Seating 4-8 People Share 0

Open Office Space 584 584

Storage Room 150 0

Waiting Area 50 0

Subtotal Shared Support Space 584

TOTAL DIVISION USF AREA REQUIRED 796

Notes

VIETNAM VETERANS OF AMERICA

Department of Veteran Affairs

Function Type Size SF WorkStation A 6' X 6' 36

WorkStation B 8' X 6' 48

WorkStation C 8' X 7' 56

WorkStation C1 5' X 5' 25

Office D 10' X 10' 100

Office E 10' X 15' 150

Office F 10' X 20' 200

Conference Room Large Seating 16-30 People 420

Conference Room Medium Seating 10-16 People 250

Conference Room Small Seating 4-8 People 150

Conference Room Director Seating 4 People 100

Equipment Area 10' X 12' 120

Library 10' X 12' 120

Pantry 8' X 10' 80

Private Rest Room 5' X 9' 45

Special Project Room 10' X 15' 150

Testing Room 10' X 15' 150

Work Area 10' X 12' 120

Office E 10' X 15' 150

Office G 10' X 12' 120

Workstation H 9' X 9' 81

Workstation I 8' X 8' 64

O

IG

INDEX

W o rk

S p a c e

O ff ic e

C o f.

R m O th e r S p a c e s

Space Program Criteria

March 2016 rev. March 2021

VETERANS BENEFITS ADMINISTRATION

VA REGIONAL OFFICE

VA REGIONAL OFFICE SPACE PROGRAM CRITERIA

TABLE OF CONTENTS

TABLE OF CONTENTS

FOREWORD ..................................................................................................................................................... i

INTRODUCTION .............................................................................................................................................. ii

VBA ORGANIZATION AND DESCRIPTION

VETERANS BENEFITS ADMINISTRATION ORGANIZATIONAL CHART

VETERANS AFFAIRS REGIONAL OFFICE ORGANIZATIONAL CHART

LEASE AND CONSTRUCTION (GSA AND VA)

SQUARE FOOTAGE TERMS AND ILLUSTRATIONS

SPACE PROGRAM AND DESIGN CRITERIA

WORKSTATION PHILOSOPHY

SPACE TYPES

VBA REGIONAL OFFICE RELATIONSHIP DIAGRAM

ADJACENCY MATRIX

OFFICE OF THE DIRECTOR

OFFICE OF THE REGIONAL COUNSEL

OFFICE OF INFORMATION AND TECHNOLOGY

VETERANS SERVICE CENTER

EDUCATION DIVISION

SUPPORT SERVICES DIVISION

HUMAN RESOURCE MANAGEMENT

LOAN GUARANTY DIVISION/REGIONAL LOAN CENTERS

VETERAN READINESS AND EMPLOYMENT DIVISION

NATIONAL CALL CENTER

PENSION MANAGEMENT CENTER VA PENSION BENEFITS

FIDUCIARY (FID-HUB)

VBA INSURANCE CENTER

VBA CONTRACTING

INFORMATION SECURITY OFFICER

VETERANS SERVICE ORGANIZATIONS

AUXILIARY SERVICES

BUILDING SUPPORT

WORKSTATION AND SUPPORT AREA CRITERIA

TELEWORK

WORKPLACE TYPICALS

WORKPLACE COMPONENTS

GLOSSARY

ABBREVIATIONS

VARO-GSA RELOCATION – GENERIC SCHEDULE

MOVE CHECKLIST

i

FOREWORD

FOREWORD

The “VA Regional Office Design Guide” is the culmination of a partnering effort between the VBA Office of Mission Support and VBA Office of Field Operations.

The focus of this Design Guide is to facilitate the schematic development and design of VA Regional Office building projects. Our intent is to establish a quality standard that meets VA mission goals and initiatives and is the most fiduciarily responsible for VA Regional Offices. This document will aide designers in the understanding of VBA’s business operations and requirements. The project architects and engineers remain responsible for developing project-specific data into a complete and accurate physical design that meets the users’ needs and appropriate code requirements.

Office of Mission Support (20M3) ii

INTRODUCTION

INTRODUCTION

This Design Guide was developed as a design tool to assist developers and VBA staff to better understand design options and help designers understand the functional requirements necessary for proper operation of a VARO.

Developers and designers should utilize this information to provide the best solutions. VBA staff will find it helpful in defining needs and reviewing plans. The workstation typicals contained herein are intended as illustrations of VA's furniture and personnel space needs. They are not meant to limit design opportunities.

The included material is not intended to be project specific. While it does contain the majority of spaces required in a VARO, it is not possible to encompass all potential future requirements. Therefore, it is recommended that the project specific space program be the starting point for an individual project design. In addition, it is important to note that the workstation typicals are a generic graphic representation only. Equipment manufacturers should be consulted for actual dimensions and utility requirements.

VBA ORGANIZATION AND DESCRIPTION

VBA ORGANIZATION AND DESCRIPTION

Current Organization

The Veterans Benefits Administration (VBA) is one of three federal agencies that together form the U.S.

Department of Veterans Affairs (VA). As the second largest Department within the federal government, VA provides services to Veterans of the U.S. military and their families. The Veterans Health Administration (VHA) is home to the largest integrated health care system in the nation. The National Cemetery Administration (NCA) maintains National Cemeteries that provide dignified burial services for military Veterans and eligible family members. In partnership with VA’s health and cemetery administrations, VBA provides benefits and services to military Servicemembers, Veterans and their families in recognition of their service to the Nation.

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to Servicemembers, Veterans, and their families. Below are some of the major program offices within VBA.

• Compensation Service: Oversees the delivery of disability compensation, a tax-free monetary benefit paid to Veterans with disabilities that are the result of a disease or injury incurred or aggravated during active military service.

• Pension and Fiduciary Service: Provides program oversight that helps wartime Veterans, their families, and survivors with financial challenges by providing supplemental income through Veterans Pension, Death Pension, and Dependency and Indemnity Compensation. Protects the benefits paid to our most vulnerable beneficiaries who, because of disease, injury, or infirmities of advanced age, are unable to manage their VA benefits.

• Insurance Service: Maintains life insurance programs that give financial security and peace of mind for Servicemembers, Veterans, and their families.

• Education Service: Administers VA's education programs that provide education and training benefits to eligible Active Duty, National Guard, and Reserve Service members, Veterans, and dependents.

• Loan Guaranty Service: Provides oversight of the VA Guaranteed Home Loan Program that guarantees home loans in varying amounts. Ensures Veteran's rights are protected when purchasing a home under this program. Oversees administration of specially adapted housing grants for certain severely disabled Service members and Veterans so they can adapt or acquire suitable housing.

• Office of Transition and Economic Development: Partners within and outside of VA and with numerous federal agencies to advance the economic empowerment and independence of service members, Veterans and their families through increasing access to VA benefits, programs and services that support a seamless transition from military service to civilian life.

• Veteran Readiness & Employment (VR&E) Service: Assists Service members and Veterans with service-connected disabilities to prepare for, obtain, and maintain suitable employment; start their own business; or receive independent-living services. Oversees their education and provides career counseling to help guide career paths and ensure the most effective use of VA benefits.

https://www.benefits.va.gov/compensation https://www.benefits.va.gov/pension/index.asp https://www.benefits.va.gov/fiduciary/index.asp https://www.benefits.va.gov/insurance/ https://www.benefits.va.gov/gibill https://www.benefits.va.gov/homeloans/ https://www.benefits.va.gov/BENEFITS/oted.asp https://www.benefits.va.gov/vocrehab/index.asp

VBA ORGANIZATION AND DESCRIPTION

• Office of Field Operations: Provides operational oversight to the district offices and 56 regional offices within the United States, Puerto Rico, and the Philippines. OFO also facilitates outreach and public contact services across the administration and ensures quality and training for VBA employees who engage with Service members, Veterans, and their families through client services such as the National Call Center.

• Appeals Management Center: Responsible for implementing the Veteran Appeals Improvement and Modernization Act of 2017. The Appeals Modernization Act modernizes the current claims and appeals process, includes three review options for disagreements with decisions, requires improved notification of VA decisions, provide earlier claim resolution, and ensure you receive the earliest effective date possible.

VBA has centralized much of the claims processing activity to specific locations across the country.

Veterans Service Centers (VSC) are located at all Regional Offices and complete claims for disability compensation for Veterans in the jurisdiction of each Regional Office (usually within state lines).

Vocational Rehabilitation and Employment (VR&E) services are provided at all Regional Offices and at many out-based offices to better provide counseling services to Veterans in need, and career and job assistance to enable Veterans to obtain and maintain employment. Pension work has been consolidated to three Pension Management Centers (PMC). Education services has been consolidated to two Regional Processing Offices (RPO) with an Education Liaison presence in each Regional Office. Home loan services has been consolidated to eight Regional Loan Centers (RLC) with a Loan Guaranty Liaison presence in each Regional Office. Life insurance services are consolidated to one insurance center.

A typical Regional Office will house two business lines, one for disability claims processing through a VSC and one for counseling through a VR&E office. To support the region’s operations, a Support Services Division (SSD) will maintain financial accounting and facilities, Human Resources (HR) will manage personnel issues and Director’s office staff will provide executive direction and monitor performance.

The size of the Regional Office often depends on the Veteran population of the office’s jurisdiction, to support the number of claims received from the jurisdiction. The VSC will require the largest share of employees (over 60 percent), with SSD and VR&E requiring approximately ten percent each and the remaining staff required by HR and the Director’s staff.

VBA is a dynamic organization, constantly changing with new initiatives, emerging technologies, and varying work requirements. To accommodate changing work processes and align organizational functions, VA Regional Offices should have built-in flexibility. Office spaces are segregated into three categories: Public, Semi-Public, and Private. Each of these requires a specialized work environment.

Public and Semi-Public spaces are designed for direct contact with customers, such as hearing rooms and conference rooms. Private spaces are designed for business operations, administrative and management functions. Each regional office will divide its workspace among the various divisions present. All Regional Offices will include a Veterans Service Center which has implemented a Lean Six Sigma approach to the workload and includes an Intake Processing Center (IPC) where work flows from that center to teams organized based on specialized case management functions. VR&E offices will require individual Semi-Public spaces where Veterans will meet in private offices, with counselors. Some Semi-Public private offices will be reserved for shared use among the remaining divisions. Access to these Semi-Public areas should be directly accessible from the public space on one side and from the secure office areas on the other. The remaining divisions will require separate secure office spaces, https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/appeals.asp

VBA ORGANIZATION AND DESCRIPTION

incorporating an open, collaborative layout with some specialization needed for functions such as the National Call Centers.

Building security for both employees and customers is an important consideration. Each Regional Office utilizes an HSPD-12 compliant Physical Access Control (PAC) system.

VBA has a partnership and alliance with Veterans Service Organizations (VSO) and provides Semi-Public space for their staffs. VSOs assist Veterans in submitting requests for benefits and serve as Veterans’ representatives. These areas should be directly accessible from the public space.

Each Regional Office provides space for staff of the Office of Information and Technology (OI&T) to implement and manage the local information processing systems and oversee the computer room and IDF closets on Station.

Each Regional Office provides space for the Information Security Officer (ISO)

VBA may also provide space for other VA activities such as Inspector General, Office of Public Affairs, National Cemetery Administration, Office of Regional Counsel, and Office of Resource Management.

VBA Transformation

With an influx of disability compensation claims received through law changes and Veterans returning from the Global War on Terror, VBA is operating in a unique environment where more than 40 change initiatives will support the organization to become a streamlined, high-tech administration to enable VBA to complete claims more efficiently. The initiative has rolled out across all Regional Offices in phases. All ROs have completed this transformation. VBA’s transformation plan is focused on how the VBA is organized and trains its employees, how VBA does its work, and the systems VBA uses to deliver benefits.

The implementation of the Veterans Benefits Management System (VBMS) allows VBA to complete disability…