Statement of Work: Personal Duress Alarm (PDA) System Project Title: Implementation and Operation of the Personal Duress Alarm System at Hawkins High-Security Building

1. Introduction and Purpose The primary goal of this Statement of Work is to define the requirements, functions, and expected outcomes for the Personal Duress Alarm system which needs to be replaced and/or upgraded. The equipment provider for this project is Actall Corporation (Actall equipment list is part of the Exhibit B Pricelist and this approximation vendor should verify the equipment: The equipment shall be included in the bid amount) based on its ability to utilize and integrate with the existing PDA infrastructure currently deployed at the facility. The preferred vendor will be an authorized Actall Corporation supplier/install company and capable of installing the Actall equipment to complete this project as described in this SOW. The system is designed to establish a high-functioning, technology-driven platform that ensures immediate emergency notification, accurate location identification, and comprehensive support for all life safety and security emergencies within the designated facility. The system is essential for safeguarding the welfare of all patients and the safety of facility staff.

2. Project Goal To provide a reliable, real-time duress signaling and communication platform critical for emergency notification/response and staff/patient safety within the Hawkins high-security environment; improve staff and patient safety outcomes; support post-incident investigation, reporting, and continuous quality improvement with the use of Actall equipment included in the cost.

2.1 Applicability and Population Served

The PDA system is mandated for use within the Hawkins high-security building. This service is critical to the safety of up to 229 patients and all assigned staff members.

3. Scope of Work and Mandatory Requirements This SOW encompasses the full lifecycle of the Personal Duress Alarm system, including operation, infrastructure maintenance, and adherence to mandatory usage protocols, configuration and commissioning, training, and documentation.

3.1 Staff Requirements (Mandatory Use)

3.1.1 Required Wear: All staff working in the Hawkins building are required by policy to wear a personal duress alarm device for the full duration of their scheduled shifts.

3.1.2 Training: System use and functionality instructions are mandatory components of all new employee orientation and continuous staff education programs.

The vendor shall provide training materials and support as defined in Section 7.

3.2 System Operational Scope

The scope includes the provision and maintenance of a dedicated infrastructure to ensure real-time communication during activation.

4. System Functionality and Emergency Response The PDA system must operate using dedicated, high-availability infrastructure to meet the critical life safety requirements of the facility.

4.1 Infrastructure Requirements

Dedicated Infrastructure: The system shall operate using dedicated servers and utility software to maintain consistently high availability and reliability, independent of general facility networks.

4.2 Key System Functions

4.3 Data Capture Requirements

The system must capture and securely store comprehensive, time-stamped data essential for incident management and analysis. This data includes, but is not limited to:

· Exact time of duress activation.

· Specific, validated location of the activation point.

· Verified response times by supporting personnel (CMHHIP and others).

· System health and availability metrics.

5. Integration with Post-Incident Processes The data provided by the PDA system will serve as the foundation for the facility's post-incident quality management and investigation processes.

5.1 Incident Report Generation

Following a duress activation and resolution, the captured PDA data will be used to generate a mandatory incident report via the RLDatix system.

5.2 Investigation and Follow-Up Flow

The generation of the RLDatix report must automatically trigger immediate investigation and follow-up activities involving the following internal teams:

6. Service Outcomes and Metrics (Benefits) The established processes and reliable data supported by the PDA system are designed to achieve measurable improvements and support continuous quality management.

6.1 Measured Outcomes

7. Training and Documentation The vendor shall provide:

· Administrator-level training:

· End-user training materials;

· System documentation, including operating manuals and troubleshooting guides All documentation shall be delivered in electronic format.

8. Acceptance Criteria System acceptance shall be contingent upon:

· Successful completion of functional testing;

· Verification of location accuracy;

· Successful activation and notification testing;

· Delivery of all required documentation and training.

Acceptance shall be documented in writing by the Facility.

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