Exhibit_A_-_SOW.pdf
PDF 82 KB Posted
- Solicitation number
- 0000033117
- Issued by
- California
About this file
This document is a Statement of Work (SOW) for a Request for Quotation (RFQ #: 10204912) issued by the Department of Water Resources (DWR). The SOW outlines the scope of services required from the contractor, which includes tracking and monitoring DWR's cell phone plans, usage, and rates to reduce expenses; providing website subscription access and support services; and assisting with software maintenance and upgrades. The contractor is required to provide technical telephone support, a toll-free customer service number, and monthly reports and meetings to review the account status.
The acceptance criteria stipulate that DWR will test the contractor's website and software upgrades quarterly, with a 30-day period to ensure the system is working properly. The state's responsibilities include providing access to necessary business and technical documents, as well as access during normal business hours.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| RFQ__10204912_-_CP_Monitoring.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
RFQ #: 10204912
Exhibit A
STATEMENT OF WORK
Cell Phone Monitoring Subscription and Support Services
A. Scope of Services
Contractor will provide software subscription access, cell phone maintenance, monitoring, and support services for the Department of Water Resources (DWR). This includes:
1. Track and monitor DWR cell phone plans, usage and rates to reduce expenses,
2. Provide website subscription access and support services,
3. Assist with software maintenance and upgrades, B. State and Contractor Representatives
Department of Water Resources Contractor Name: Name:
Phone: Phone:
Email: Email:
Representatives may be changed by written notice.
C. Contractor’s Responsibilities
1. Track and monitor DWR cell phone plans, usage and rates to reduce expenses,
2. Provide website subscription access and support services,
3. Provide software maintenance, updates and upgrades,
4. Provide technical telephone support from 3AM – 6PM PST, Monday through
Friday. Technical support shall include assistance in phone troubleshooting, activation, and device configuration over phone,
5. Provide Toll free customer service number and an email dedicated to DWR help-desk support.
D. Contractor’s Deliverables
1. Website access to company portal,
2. Software Updates,
3. Provide Toll Free number and email for support,
4. Monthly Reports,
5. Monthly Meetings to review reports and account status.
RFQ #: 10204912
Exhibit A
E. Acceptance Criteria
DWR will test contractor’s website and software upgrades quarterly. DWR will have 30 days to test contractor’s website and software updates to ensure they are working properly with no error messages occurring.
F. State Responsibilities
1. Provide access to business and technical documents as necessary for the Contractor to complete the tasks identified under this agreement.
2. Provide access during normal business hours.
| B. State and Contractor Representatives |
| C. Contractor’s Responsibilities |
| D. Contractor’s Deliverables |
| E. Acceptance Criteria |
| F. State Responsibilities |
File details come from the government source that posted it. Updated .