DRA

FT

1. General

1.1. Introduction:

EXHIBIT A

SCOPE OF SERVICES

CCTV Program Services

The City of Atlanta ("City") is seeking proposals from firms interested in providing Closed-Circuit Television (CCTV) program services for the Department of Watershed Management (DWM). The City properties are located throughout the City of Atlanta and are listed in “Exhibit D – In-Scope Sites”. The CCTV operations are vital to the public's health and critical to the City infrastructure and are protected under Public Law 107-188, the Public Health Security and Bio-Protection and Prevention Act of 2002, and the National Infrastructure Protection Plan.

1.2. Scope of Service – Closed Circuit Television Program (CCTV) Services

This scope of work outlines the requirements and responsibilities for the provision of a CCTV Solution that includes but is not limited to installation only. It should cover the design, supply, installation, implementation, commissioning, training, provision of user manuals, and the provision of a three (3) year warranty for the total solution including all hardware, software, materials, services, video storage, support etc., for CCTV program services for the City (please see section 1.6 below for additional warranty information). Work also includes all related work at the controlling office at all the locations. All necessary cabling / wiring / sockets and allied infrastructure conforming to respective quality / standard norms are also included.

Prospective vendors are advised to visit the sites mentioned (please see Exhibit D for the In-Scope sites). The successful vendor shall be responsible for providing the following scope of services and shall provide a single point of contact for the City end user/client officials for the entire contract period.

This scope of services outlines the specific services that will be provided by the successful Vendor. The Vendor shall deliver the following services:

1.2.1. Site Visit & Review of Proposed Camera Locations: Vendor shall conduct a site visit to review proposed camera placements inside and outside the in-scope sites listed in “Exhibit D – In-Scope Sites”. Information for walkthrough schedules, clearance and access to sites, deliverables, will be disseminated at a time to be determined.

1.2.2. The final number of cameras proposed shall be determined based on the mandatory vendor walkthroughs.

1.2.3. The City of Atlanta expects vendor proposals to deliver appropriate and comprehensive camera coverage using current or emerging technology, while maintaining cost efficiency.

1.2.4. The City of Atlanta expects the vendor to be an Axis and Genetec channel partner, with authorization for sale/resale for the portfolio of products and services provided by the manufacturer through distribution. Vendor must provide documentation and/or certification to that effect, and to what product and solution versions they explicitly support.

1.2.5. Equipment Supply: Provide high-definition, cloud-based surveillance cameras with audio capture capabilities where identified/recommended.

1.2.6. Cloud Integration: Configure the camera system to store footage securely in the cloud, accessible via web-based devices in compliance with Appendix A

– Security Policies. (Infrastructure, Platform, and Software as a Service Policy; Cloud Vendor Access Policy; and Vendor Access Policy.)

1.2.7. Test and configure the system for real-time monitoring, recording, and storage. Ensure the system exports video in common, shareable formats.

1.2.8. Audio Capabilities are not needed.

1.2.9. Providing detailed architecture diagram of Test & Development, Quality and Production environment setup for optimum performance, security, scalability, and desired uptime requirements. This includes all other support material.

1.2.10. The Vendor will need to provide a detailed implementation plan including the architecture diagram, strategy, approach, and delivery of materials, specific issues, and their resolutions. Detailed implementation and post -implementation processes and procedures.

1.2.11. Vendor must provide the services for configuring and installing the CCTV hardware, deploying and installing the system software per the requirements testing /integration of various CCTV hardware and software, as may be needed at the City sites.

1.2.12. Vendor must collaborate, coordinate and deploy manpower to ready the entire project setup. The vendor must build in the cost for the same for any under implementation services.

1.2.13. The Vendor should have a contract/agreement/ arrangement for services including supply of spare parts, expertise requirements etc. with the original equipment manufacturers (OEMs) of CCTV peripherals which includes the post-sales support activities to meet the Service Level Agreement (SLA) mentioned for the entire solution period.

1.2.14. Costs listed must include the cost of delivery at designated locations of the City, transit handling and insurance, custom duties etc. as may be applicable.

1.2.15. The vendor will provide a three-year manufacturer’s warranty exclusively for all hardware and software with a warranty clause for all the items supplied (please see section 1.6 below for additional warranty information).

1.2.16. The Vendor must ensure seamless integration of quoted CCTV hardware & software products with applications and must provide the material/services which are not mentioned in requirements specification but required to complete the CCTV solution.

1.2.17. The successful Vendor solution shall capture, store, and analyze digital Video images with audio capture to enable central monitoring, increase operational efficiency, reduce liability, minimize risk, and secure people & property.

1.2.18. The Vendor must submit the detailed Bill of Material along with the internal part numbers for all quoted products and inclusive of all licenses.

1.2.19. Bids shall be considered only in those cases where the Vendor has quoted for the entire scope of services.

1.2.20. The CCTV server and storage products used for video management software (VMS) necessary installation / reinstallation of VMS, configuration and implementation support in future shall be provided by the successful Vendor.

1.2.21. The proposed solution should allow the City officials to monitor its facilities locally and centrally from a remote location on a personal computer;

monitor; iPhone; iPad; Android which will follow all required SSO authentication standards (MFA included), with remote access being based on a VPN for City of Atlanta employees only. Reference: Appendix A – Security Policies.

1.2.22. The solution should capture, store, and analyze digital Video images to enable central monitoring, increase operational efficiency, reduce liability, minimize risk, and secure people & property.

1.2.23. The digital conversion should ensure secure and ready video access from virtually anywhere on network. Authorized personnel should be able to check the images of specific locations, people, and events, anytime and anywhere, without reviewing countless hours of video recordings.

1.2.24. The system should be provided with a weatherproof IP fixed camera, lens, housing & mountings to capture video with which, would be viewed & controlled through the Video Management Software, recorded, and stored.

1.2.25. Supply, installation, testing & commissioning of minimum 2 Uninterruptable Power Supply (UPS standard APC) batteries provided with back up time of 60 minutes for the entire CCTV system at each location. UPS shall be located at Local Control room from panel power source to UPS and UPS to all other CCTV equipment. Battery maintenance and replacement will fall under warranty and the vendors Customer Support Plan (CSP).

1.2.26. The solution should make continuous recording of all cameras for 24 hrs. x 7 days a week with hardware having adequate storage for a minimum period of 30 days. Files, formats, codecs, and compression formats will be up to the sole discretion of the vendor and will adhere to Appendix A – Security Policies. Footage should be able to be retrieved online and locally (downloadable) upon request. Events or Incidents identified or deemed as such by the DWM Director for OSSEM shall be retained indefinitely.

System integrators should provide the exact storage calculation. If necessary, additional storage in the form of hard disk drives shall be provided by the Vendor. Preparation of functional design specifications, documents, factory acceptance test procedures, site acceptance test & final acceptance testing procedures etc., and obtaining approval from the City.

1.2.27. On completion of the works and before issue of certificate of completion, the Vendor shall provide inbuilt documents including manuals and operating instructions, software, software keys/passwords and training to the City's personnel in all aspects of system design, theory of operation of equipment, functional details, trouble shooting and familiarization with systems as per scope of services. Vendors inbuilt documents shall be in adherence to Appendix A – Security Policies.

1.2.28. The materials offered together with all the services to be performed by the Vendor as covered under the specifications of this work shall be fully in compliance with the requirements specifications (see Exhibit B – Technical Requirements Specifications) stated herein.

1.2.29. The Vendor shall be responsible for providing all materials, equipment, installation / maintenance tools and services specified or otherwise, which are required to fulfill the intent of ensuring operation-ability/ maintainability and reliability of total materials covered under these specifications. The work and materials shall follow all applicable, statutory regulations and safety requirements applicable.

1.2.30. Applications of the proposed system should include tracking movements/verification and recognition, through high quality images, of persons and objects including vehicles. The recordings of the scene of the jurisdiction shall be helpful in case of inquiries and in establishing the truth.

1.2.31. Software should be able to trigger & pop-up real-time videos of any video analytic alarm or anomaly. The software should be able to record all the cameras with time stamping. The software/server integration should be done by the awarded Vendor.

1.2.32. The City and its representatives shall have the right to inspect and test all equipment at all stages of the CCTV system implementation. During site acceptance tests the performance of all CCTV equipment shall be measured and documented. Any equipment failure shall be documented. If any defect is noticed in the system, the Vendor shall rectify / replace the same to the satisfaction of the City at no extra cost.

1.3. CCTV Monitoring:

1.3.1. City staff will provide overall operations and monitoring of CCTV cameras, alarms, and out-of-hours systems as part of the Department of Watershed Management’s commitment to community and public safety.

All CCTV monitoring shall be done at 72 Marietta by City of Atlanta staff with additional remote capabilities for Senior staff. There aren’t any staffing requirements for the successful offeror of this solicitation.

1.3.2. The Vendor's software shall have the ability to trigger & pop-up real-time videos of any video analytic alarm or anomaly.

1.4. Service Level Agreement (SLA): – Close-Circuit Television Program Services This service level agreement outlines the requirements and responsibilities for the Vendor provision of service levels that include but is not limited to the following:

1.4.1. The vendor shall maintain the service response time during the entire contract period. A monetary penalty will be applied in the event of failure to maintain the service response time as mentioned below:

• Time required for your maintenance engineer to report at the site after a request call/e-mail/fax is made by the City shall not exceed 24 hours (during normal or non-normal working hours).

• In case of failure of any CCTV camera unit or related hardware/software, the vendor will be liable to repair/replace the damaged / faulty equipment within 48 hours of attending to the complaint at site.

• Service Level Agreement (SLA) will be issued as part of solicitation.

1.4.2. The CCTV equipment must meet or exceed 99% uptime. The Contractor shall maintain 99% monthly uptime across all Axis Communications cameras and the Genetec Security Center VMS, with full support for approved Axis firmware and current Genetec software releases. The City may apply service credits under O.C.G.A. § 36-91-21 at 5%, 10%, or 20% of the monthly support fee if uptime drops below 99%. Critical public-safety cameras offline for more than four hours shall incur liquidated damages of $250 per hour under O.C.G.A. § 13-6-7.

Penalties and Service Credits Pursuant to O.C.G.A. § 36-91-21 and § 13-6-7, the following deductions apply if uptime falls below SLA:

Monthly Uptime Deduction from Monthly Support Fee 98.5–98.99% 5% 98.0–98.49% 10%

< 98.0% 20%

Critical cameras (traffic, LPR, public safety designated) offline >4 hours incur $250/hour liquidated damages.

The Contractor must be an authorized Axis Channel Partner and Genetec Certified Integrator, respond to critical outages within one hour, and provide monthly uptime reports derived from Genetec Health Monitoring and Axis device logs.

Uptime is determined by the system’s operational status on-site; vs. non-operational time, excluding circumstances beyond control i.e. power loss.

Penalties will be aligned with industry norms. Vendors must address this dynamic in their Customer Support Plan (CSP).

1.4.3. The vendor shall set up a centralized help desk to log complaints of the users and issue the log ticket number and communicate the corrective measure.

The vendor will provide customer support interface with email, online, telephone and onsite support.

1.4.4. The vendor must provide 24-hour x 7-day help desk facilities for the end users for the contract period.

1.4.5. The vendor shall take necessary precautions to ensure that there is no damage to existing facilities in any form. The cost of damage if any, by action of vendor will be debited to them.

1.4.6. Sufficient replacement items must be kept in the service location to avoid delays in service.

1.4.7. The vendor shall provide complete technical documentation of hardware, related software, operating system configurations, and customizations along with necessary diagrams.

1.5. Training Documents:

1.5.1. The vendor shall provide training for a minimum of 1-2 days of installation, configuration, commissioning, monitoring, and troubleshooting of various equipment, storage, backup system, mobile access associated software, etc. to the City.

The detailed contents, coverage and methodology for training will be decided mutually by the vendor and the City. The vendor shall provide course material for each trainee.

1.6. Warranty:

1.6.1. The Vendor shall be responsible for supplying, installing, and maintaining all CCTV hardware and software as outlined in the technical specifications (Exhibit B – Technical Requirements Specifications). This includes the vendor providing a three-year manufacturer’s warranty exclusively for all hardware and software — effective from the date of commission, and covering all items deployed at City in-scope sites. All hardware and software will be outlined in (Exhibit B – Technical Requirements Specifications)

1.6.2. The Vendor shall specify what type of labor and parts warranty they are proposing for each CCTV hardware / software / firmware component (the information listed below is an example only):

1.6.3. Warranty Example:

1) 12-month labor warranty (including the following):

a. 8x5 Help center – technical support for any question or problem

b. Software maintenance – defect correction and patches

c. Software upgrades – new software releases, additional/enhanced features

d. Technical updates – receive information on updates (e.g., new manuals)

2) In-warranty return - included

1.6.4. Any software and firmware upgrade / enhancement / engineering changes applicable to the CCTV hardware and software supplied should be provided for the five (5) year warranty period within a period of one month from the date of release.

1.7 Documentation:

1.7.1 The vendor shall provide complete technical documentation of hardware, related software, operating system configurations, and customizations along with necessary diagrams which adhere to Appendix A – Security Policies.

1.8 Storage:

1.8.1 The Vendor's solution shall provide continuous recording of all cameras for 24 hrs. x 7 days with hardware that has adequate storage for a period of 30 days.

EXHIBIT D - CCTV PROGRAM IN-SCOPE SITES

CCTV SITE NAME CCTV SITE ADDRESS CAMERAS

14th Street Facility 651 14th Street, Atlanta, Ga. 30318 114 Adamsville Pump Station 3711 Martin Luther King Jr. Dr Atlanta, 30331 17 Bolton Road 1725 Northwest Dr. NW, Atlant, Ga. 30318 10 Chattahoochee WTP 2440 Bolton Rd. NW, Atlanta, Ga. 30318 86 Flint River 860 Lake Mirror Rd., Atlanta, Ga. 30349 6 Hartsfield Pump Station 2500 Airport Loop Rd., Atlanta, Ga. 30337 22 Hemphill Campus Facilities: Chemical 650 17th St. NW, Atlanta, Ga. 30318 26 Hemphill Campus Facilities:

Consumable Warehouse

650 17th St. NW, Atlanta, Ga. 30318 4

Hemphill Campus Facilities: Electrical 650 17th St. NW, Atlanta, Ga. 30318 30 Hemphill Campus Facilities: Filter 650 17th St. NW, Atlanta, Ga. 30318 30 Intrenchment Creek Warehouse 1510 Key Rd. SE, Atlanta, Ga. 30316 10 Jett Ferry Tanks & Pump Station 7780 Jett Ferry Rd., Atlanta, Ga. 30350 17 Liddell 1 and 2 2061 Liddell Dr., NE, Atlanta, Ga. 30324 17 Northside Pump Station 641 Moores Mill Rd. Atlanta, Ga. 30327 17 Phillip Lee Pump Station 5300 Phillip Lee Dr. Atlanta, Ga. 30336 6 Pitts Road 7690 Benwell Dr. Sandy Springs, Ga. 30350 5 Rebel Forrest 1036 Natham Dr. SE, Atlanta, Ga. 30315 3 River Intake 2630 Ridgewood Rd. NW, Atlanta, Ga. 30327 35 RM Clayton 2440 Bolton Rd. NW, Atlanta, Ga. 30318 93 West Marietta 1270 West Marietta Street, Atlanta, Ga. 6

ESTIMATED TOTAL: 554

NOTES:

1) The camera quantities listed above are based on a prior assessment and may vary— potentially significantly—from the actual number required.

2) The final number of cameras proposed shall be evaluated based on vendor proposal submissions

3) The City of Atlanta expects vendor proposals to deliver appropriate and comprehensive camera coverage recommendations using current or emerging technology, while maintaining cost efficiency.

4) Additionally, proposals should include recommendations for all necessary software and hardware components required to support the proposed camera coverage solution, along with detailed cost estimates.

5) The City of Atlanta reserves the right to modify the quantities of CCTV hardware, software, materials, services, video storage, support, and other related components associated with the CCTV program. This includes the ability to revise CCTV site locations and the corresponding scope of services for those sites.