Exhibit_6_CBE_Form - 20211122.xlsx

XLSX spreadsheet 70 B Posted

Attached to
260212 NEW TICKET SYSTEM FOR THE IT BRANCH
Solicitation number
RFB-IS-26200846
Issued by
California

About this file

Exhibit 6 CBE Form - State of California IT Branch New Ticket System Procurement

This is a Certified Business Enterprise (CBE) certification form supporting the State of California's procurement for a new ticket system for the IT Branch (RFB_IS_26200846_1, Project 260212). The solicitation was posted on April 14, 2026, with proposals due by April 27, 2026. The procurement seeks a comprehensive ticketing system to streamline IT service request and incident management operations, including workflow automation, ticket prioritization, assignment routing, API interfaces for third-party integrations, customizable ticket fields, dashboard functionality, email integration, mobile accessibility, and role-based access controls. The solution must integrate seamlessly with existing state IT infrastructure and accommodate multiple ticket types with customizable workflows. Required deliverables include reporting and analytics capabilities, user authentication systems, comprehensive documentation, and training materials. The system must comply with California state information security guidelines, incorporating data encryption, audit logging, comprehensive backup procedures, and disaster recovery capabilities to ensure business continuity.

The procurement requires bidders to hold current Certified Business Enterprise (CBE) certification status, with completion of the CBE Form mandatory for bid submission. Support and maintenance requirements include 24/5 operational support with defined response times for critical issues, regular system updates, performance monitoring, and comprehensive user documentation. All prospective vendors must submit the completed CBE Form along with Declaration forms and all standardized purchasing required forms as mandatory components of their bid package to ensure compliance with State of California requirements and contract terms. Specific pricing terms, award amounts, budget ranges, funding sources, and contract term details have not been disclosed in the available solicitation materials; these commercial terms will be negotiated as part of the contract award process.

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