1110230_Appendix_A_Purchasing_Required_Forms - DECLARATION 1ST PAGE (003).pdf

This file is a Declaration Form, the first page of Appendix A Purchasing Required Forms, submitted as a mandatory component of bid packages for the State of California's IT Branch's procurement of a new ticketing system (RFB_IS_26200846_1, Project 260212). The solicitation was posted on April 14, 2026, with proposals due by April 27, 2026. The comprehensive ticketing system must support workflow automation, ticket prioritization, assignment routing, and integration with existing IT infrastructure, while providing user authentication, role-based access controls, reporting and analytics, and mobile accessibility. Key deliverables include API interfaces for third-party integrations, support for multiple customizable ticket types, management dashboards, email integration, and a scalable architecture. The system must comply with California state information security guidelines, incorporating data encryption, audit logging, comprehensive backup procedures, and disaster recovery capabilities.

All qualified bidders must hold current Certified Business Enterprise (CBE) certification status as verified through required CBE Forms included in the solicitation materials, and completion of all Declaration forms and standardized purchasing required forms is mandatory for bid packages to be considered responsive and eligible for evaluation. Support and maintenance requirements include 24/5 operational support with defined response times for critical issues, regular system updates, performance monitoring, and comprehensive user documentation and training materials. The selected vendor must demonstrate capability to integrate seamlessly with the state's existing IT infrastructure. Specific pricing, funding details, commercial terms, award values, and budget ranges will be negotiated as part of the contract award process and have not been disclosed in the available solicitation materials.