Exhibit 3- Reports.pdf

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Attached to
Veterans Benefit Mngmnt System DVA
Solicitation number
27-448DOIT-APP44-B-53273
Issued by
Illinois

About this file

Exhibit 3 - Reports Summary

This document is an exhibit outlining reporting requirements for the Veterans Benefit Management System contract solicited by the Illinois Department of Innovation and Technology on behalf of the Department of Veterans Affairs. The exhibit specifies the types and frequency of reports that the selected vendor must submit throughout the contract term. Reports are required to cover system performance metrics, benefit processing activities, user access and security compliance, and financial reconciliation. Reporting frequency varies by report type, with some submissions required monthly, quarterly, and annually, depending on the criticality and monitoring needs of the state. The reports serve as key deliverables for tracking system performance, compliance with service level agreements, and overall project health.

The reporting requirements establish accountability mechanisms and performance visibility for the state throughout the contract period. Reports must be submitted in formats specified by the Department of Veterans Affairs, with specific data elements and metrics defined for each report type. These documentation requirements are integral to the vendor's obligations and support the state's oversight and decision-making regarding system operations and potential contract renewal or termination decisions.

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2PAGE OF 5

Daily Interview Record

Sangamon County

Report for 05/01/2026 through 05/15/2026

Report for 05/01/2026 through 05/15/2026

VA Veteran Compensation Total: 22

VA Veteran Compensation Additional Evidence

Report for 05/01/2026 through 05/15/2026

Total number of claims Certified/Cover Sheets:

22Fully Developed Claims Certified:

9PACT Act Claims Certified:

Peer Review Claims Certified: 8

Individual Form Totals

20-0995 8

20-572 1

21-0779 1

21-0781 2

21-0966 5

21-10210 3

21-22 15

21-2680 1

21-4138 6

21-4142 2

21-526EZ 23

21-686C 3

21P-527EZ 1

21P-534EZ 1

21P-8416 1

26-1880 1

DD214 or Equivalent 27

Death Certificate 2

Income Verification 3

Marriage Certificate 2

Medical Records (Private) 27

Medical Records (Service) 2

Non-VA Document 1

Personal Document 1

Statement 18

Transmittal or Receipt 57

VA Document 2

VA Rating Decision 2

VA40-1330 1

Total number of Forms contained in Certified Claims: 219

7 8PAGE OF

Supervisor Daily Interview Record

Report for 05/01/2026 through 05/15/2026

Central Division

Claim Totals

Additional Evidence 0

Armed Forces 0

Discharge/Medal 0

DOD Combat Related Special Compensation 0

IL Veteran Grant 0

NPRC Request 10

Records Request (DFAS, State or County) 0

SOS Line of Duty Compensation 1

Special Adaptive Housing 0

State 3WVGR 4

State Additional Evidence 0

State Education 0

State MIA/POW 0

State War Bonus 2

Tax Exemption 0

VA Additional Evidence 0

VA Appeals 0

VA Appeals Additional Evidence 2

VA Appeals Certification 0

VA Appeals VA Form 10182 1

VA Appeals VA Form 20-0995 24

VA Appeals VA Form 20-0996 3

VA Burial Benefit 6

VA Burial Eligibility (VA National Cemetery) 0

VA CHAMPVA 8

VA Child Exclusion 0

VA Development 9

VA Education 1

VA EVR 0

VA Government Marker 12

VA Hospital 17

VA Insurance 0

VA Intent to File 54

VA Loans 1

VA Maintenance 26

VA Parent DIC 0

VA Parent DIC Additional Evidence 0

VA POA 48

VA Special Adaptive Housing Grant 0

VA VCAA Response 0

VA Veteran Compensation 83

VA Veteran Compensation Additional Evidence 36

VA Veteran Pension 3

VA Veteran Pension Additional Evidence 1

VA Veteran Pension Re-Open/Lib Law 0

1 4page of

VA Widow DIC 8

VA Widow DIC Additional Evidence 4

VA Widow Pension 2

VA Widow Pension Additional Evidence 2

VA Widow Pension Re-Open 0

Vet Care Insurance 0

Veteran Homes 0

Total number of claims certified/cover sheets: 368

Individual Form Totals

10-10d 7

10-10EZ 7

10-3542 1

10-5345 9

10-7959C 7

20-0995 24

20-0996 3

20-10206 5

20-10207 1

20-572 1

21-0779 2

21-0781 3

21-0845 9

21-0966 53

21-0972 5

21-10210 4

21-22 46

21-2680 4

21-4138 27

21-4142 8

21-4142a 4

21-526EZ 75

21-686C 9

21P-0969 1

21P-527EZ 2

21P-530 3

21P-530EZ 2

21P-534EZ 10

21P-8416 1

22-5490 1

24-0296 1

26-1880 1

3WVGR 3

Bank Statements 13

Birth Certificate 8

Casualty Report 1

DD214 or Equivalent 117

Death Certificate 28

DTA Letter 2

Federal DIC Award Letter 1

Funeral Home Statement 3

Fully Developed Claims Certified: 76

29PACT Act Claims Certified:

Peer Review Claims Certified: 20

2 4page of

Grave Marker Proof of Payment 4

IL497-0473 1

IL497-0474 1

Income Verification 4

Itemized Billing Statements 3

Legal Power of Attorney 9

Letter (Veteran, Spouse, or Buddy) 24

Marriage Certificate 14

Medical Records (Private) 97

Medical Records (Service) 5

Medical Records (VA) 12

Military Service (201 214 STR) 4

Non-VA Document 9

Nursing Home Information 5

Personal Document 14

SF 1199A 1

SF180 10

SOS Line of Duty Compensation 1

Statement 28

Summary of Benefits 4

Transmittal or Receipt 341

VA Document 73

VA Rating Decision 5

VA10182 1

VA40-1330 12

VA40-1330M 1

VA5655 1

Total number of Forms contained in Certified Claims: 1,196

Other Count Totals

Veteran ID cards

0Reprinted:

11Original:

Camping Permits

19Reprinted:

112Original:

Hunting/Fishing Licenses

95New veteran records added:

44WVGRs scanned:

Office Visit Veteran: 781 325 Telephone:

Office Visit Dependent: 38 Office Visit (General):

Mail:

EMail:

Fax:

Special Events: 4

Veteran Home Interview: 7

Office Visit Family Member: 24

Appeals Division Counts:

Claim Fld Rev:

Hearing:

Home Visit: 2 Direct Upload: 0

Virtual Meeting (Dependent):

19Virtual Meeting (Vet):

1Virtual Meeting (Family Member):

0Virtual Meeting (Other):

3 4page of

STATE OF ILLINOIS

DEPARTMENT OF VETERANS' AFFAIRS

Performance Measures

Total number of MOS designations in CyberVet:

Total number of Email Addresses in CyberVet: 81,462

136,092

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