RFI_-_Surveillance_Equipment.docx
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- Electronic Video Surveillance Systems
- Solicitation number
- EXCH-ITZ-12-014-12-007
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Army and Air Force Exchange Service worldwide Surveillance Equipment
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ARMY & AIR FORCE EXCHANGE SERVICE
P.O.BOX 660202
Dallas, Texas 75266-0202 214-312-4364
Dear Sir or Madam, 29 Nov 2012
The “Exchange” is requesting information from the industry regarding their interest in submitting a proposal for Closed Circuit TV/Electronic and Electronic Article Surveillance/Intrusion Detection System equipment. Depending on the response to this RFI, the Exchange may competitively solicit for this service in 2012.
The Army & Air Force Exchange Service (The Exchange) is a joint command of the U.S. Army and U.S. Air Force, and is directed by a Board of Directors who is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. The Exchange has the dual mission of providing authorized patrons with merchandise and services and generating non-appropriated fund earnings as a supplemental source of funding for military Morale, Welfare and Recreation (MWR) programs. The Exchange is a joint military activity providing quality merchandise and services to active duty, guard and reserve members, military retirees, and their families at competitively low prices. Revenues generated in Fiscal Year 2009 were $9.8 billion, providing dividends of $261.6 million to MWR and Services programs for troops. The desired requirements are outlined in attachment 1. Your responses may be used to further evaluate and/or refine our requirement.
The Exchange operates more than 3,100 facilities worldwide, in more than 30 countries, 5 U.S. territories and all 50 states. The Exchange operates more than 1,300 fast-food restaurants worldwide, such as Taco Bell, Burger King, Popeye’s, and Cinnabon. The Exchange also manages food-processing plants, drinking water facilities, and provides school lunches to bases overseas. To find out more about the Exchange’s history and mission or to view recent press releases please visit our website at www.shopmyexchange.com.
The intent of this RFI is to collect information from potential vendors regarding each company’s ability to meet the needs of the Exchange. All solicited responses to the RFI will be used for informational purposes, to better plan for creating an RFP.
Description of Requirement: To provide Electronic Video Surveillance Systems (EVSS), Electronic Article Surveillance (EAS) and any new technologies developed to support the prevention of retail shoplifting and employee theft in Exchange facilities worldwide. Facility sizes vary from two-person operations to stores employing hundreds of associates.
All vendors are requested to provide a solution that meets each of the listed requirements.
If you are interested in this potential upcoming procurement, please provide:
1. Responses to the desired requirements and how you meet these.
2. Please provide a brief summary of your company including:
a. How long you have been providing this technology.
b. A white paper describing your technology.
c. List of major customers using this technology.
3. Is your company interested in receiving our Request for Proposal (RFP) should we issue one for this effort? If so, please provide contact information for your company.
AAFES CCTV/IDS/EAS
System and Contractor Requirements
Contractor shall:
| 1. | Have a minimum of five years experience conducting installations in the Continental US (CONUS)), PAC and EUR (OCONUS) in CCTV and EAS technologies. Contractor shall provide AAFES with customer list with points of contact and contact information showing this history. |
| 2. | Provide installation, training and service by contractor employees, worldwide, for all products that contractor provides to AAFES; |
| 3. | Be certified by the manufacturer to install and service all products that contractor provides to AAFES; |
| 4. | Be able to supply suitable equipment and meet local electrical requirements in CONUS, PAC and EUR; |
| 5. | Provide evidence of ability to provide the necessary quantities of equipment that may be required by AAFES and other related agencies over the life of the proposed contract; |
| 6. | Be able to install, service and train in CONUS, PAC and EUR; |
| 7. | Provide project management and integration expertise for all products provided to AAFES; |
| 8. | Provide products (CCTV, EAS) that are capable of being fully integrated into one interactive system; |
| 9. | Provide refurbished EAS products at reduced prices when available; |
| 10. | Assist in upgrading existing equipment to ensure that AAFES has the latest CCTV, and EAS technology available in the marketplace. Equipment upgrades shall be provided at a price consistent with established AAFES pricing. |
| 11. | Provide purchase program for specific equipment upgraded by AAFES. i.e. dome cameras, EAS pedestals; |
| 12. | Provide a 1-year warranty against defects in material and workmanship furnished under this Contract. The costs of such warranty shall be part of the purchase price. The warranty shall commence when the system and installation are accepted by AAFES. |
| 13. | Be responsible for all freight within CONUS. Contractor shall be responsible for freight for OCONUS installations to international transship points located within CONUS. AAFES shall be responsible for freight from international transships points to OCONUS installations. |
| 14. | Shall be responsible for training on contractor provided products. Contractor’s dedicated training division shall provide training within CONUS. Training division shall be responsible for all EAS and CCTV training.. Training division shall provide training on operation and programming of CCTV. The training division shall also provide training on tag and label placement, deactivation, trouble shooting and how to deal with EAS alarms for all contractor provided EAS systems. Field engineers shall provide training within OCONUS. |
| 15. | Shall provide a single point of contact for all CCTV/EAS issues. |
General Instructions
| 1. | All equipment and devices must be new unless otherwise specified by AAFES; |
| 2. | The physical installation of the system must be of the highest quality workmanship possible; |
| 3. | All wire and cable shall be concealed, when physically possible. Exposed wire and cable shall be protected by conduit or other raceway, when necessary to prevent physical damage to the cable. Plenum rated exposed wiring may be allowed in joist space; |
| 4. | All equipment and installation practices must meet applicable code requirements; |
| 5. | Any required licenses or installation permits shall be obtained; |
| 6. | All equipment must be tested for proper operation and (where applicable) transmission to the local monitoring station when required. |
Wire Routing
| 1. | Wiring in AAFES installations shall be routed to minimize the possibility of damage from vehicles and equipment (e.g. forklifts in a warehouse). Building contours should be used whenever practical to provide protection. |
| 2. | Wiring should be relatively tight, with no sags or loops with minimum slack. Wiring should be secured in an approved manner with clamps, ties, or staples no more than forty-eight (48) inches on center. |
| 3. | Bridle rings shall be spaced no more than 48 inches apart. Each drive ring shall completely encircle all the wires or cables it secures. Securing wires to a drive ring by any means (e.g. plastic ties) is not permitted. |
| 4. | No CCTV, EAS wiring shall be placed in the same enclosure, raceway, cable tray, compartment, outlet box, or similar fitting with power wiring. When run parallel to power wiring, at least twelve (12) inches of clearance space should be maintained between alarm wire and light or power lines to reduce the effects of inductance. |
| 5. | When run over a suspended ceiling, wire should be secured with “J” hooks, clamps or ties. Wires/ cables attached to hangers shall be less than one half inch in diameter, less than six inches from the permanent ceiling, and secured using approved clips. Whenever possible, wire should be run above water pipes, electrical conduit, and air ducts. Wire should not be run in a way that shall interfere with the removal of the ceiling tiles. |
| 6. | Wires and cables run below false floors shall be secured so as not to interfere with the removal of the tiles. |
| 7. | Wires run through masonry walls shall be routed in listed conduit or raceway or shall be sleeved in such a manner as to be protected against physical damage. |
| 8. | Any openings made in fire-resistant rated walls, floors, or ceilings for the passage of wiring shall be sealed with approved fire caulking once wiring has been installed to maintain the fire resistant rating. |
| 9. | All cables passing between buildings on outside walls shall be enclosed in conduit that is secured at four-foot intervals and terminated at both ends in a splice box. |
| 10. | No cables shall be run unprotected on roofs or outside walls. All outside wiring shall be in conduit with compression fittings and waterproof boxes. |
| 11. | Aerial cables shall not be run without supervisory approval. Aerial cable shall be run using approved guide wire and attachments. |
Protecting Wiring
| 1. | Wiring run around corners or over sharp edges should be in conduit/sleeve. |
| 2. | Exposed wiring in damage-prone areas (e.g. doors) shall be protected to a height of at least ten feet from the floor or other walking surface. Some installations may require protection to a greater height. Protection may be provided by concealing the wire, using rigid or flexible conduit, or using wire molding. |
3. All overhead door, safe contacts, or any armored cable contacts that have conduit protecting the circuit cable shall terminate through a Romex connector into a splice box with a cover.
4. All outdoor wiring shall be in conduit with compression fittings and waterproof enclosures.
5. Wiring in corrosive atmospheres shall be installed in conduit with compression fittings and waterproof boxes.
Wire Labeling
| 1. | All wires shall be clearly marked in a manner that identifies what protection or devices are connected to them. This may be done using numbered and/or lettered tags or color-coded cable. |
| 2. | A legend explaining the numbering, lettering, or coding shall be placed inside control panels and a copy made for the Permanent Installation Record. |
| 3. | Color-coding of wires shall be consistent between devices and control panels for each system. |
Equipment Mounting
| 1. | The weight of the equipment being mounted and the construction of the mounting surface should determine the type, size, and number of mounting devices needed. |
| 2. | Wood or sheet metal screws are best for mounting equipment to solid wooden surfaces. |
| 3. | Plastic or lead anchors shall be used when screws are used to attach equipment to concrete, brick, cinder block, or solid metal surfaces. |
| 4. | Sheet metal screws should be used to attach equipment to hollow metal surfaces (e.g. steel door frames, metal office partitions). The hole that is drilled shall be one size smaller than the diameter of the screw to ensure a good grip. |
| 5. | Toggle bolts should be used to mount equipment to drywall and false ceilings. |
| 6. | Mounting hardware that is provided by equipment manufacturers should be used, unless the construction of the mounting surface requires a different type of fastener. |
| 7. | When provided, manufacturer’s specifications should be followed as to fastener type and size. |
A. CCTV
| 1. | Dome and Fixed Cameras shall be mounted using mounts furnished by the manufacture and specifically intended for this use. |
| 2. | Cameras shall be mounted in accordance with the drawings provided by manufacture. |
| 3. | Cameras shall be mounted in accordance with manufacturer’s recommendations for the type of mounting surface. Camera mounts shall be level. |
| 4. | Data/power distribution boxes, if utilized, will be installed so as to be hidden from public view, if possible. Acceptable locations are walls in electrical closets, above drop ceilings, or in stockrooms. |
| 5. | System controllers will be rack or wall mounted. |
B. EAS
| 1. | EAS system controllers (“power packs”) shall be installed out of public view, if possible. Acceptable locations are walls in electrical closets, above drop ceilings, or in stockrooms. EAS system controllers shall be mounted in accordance with manufacturer’s recommendations for the type of mounting surface. The controller shall be level. |
| 2. | EAS deactivator controllers will be installed under checkout counters. If possible, units will be permanently affixed to interior of check stands using appropriate fasteners. EAS deactivator controllers shall be mounted in accordance with manufacturer’s recommendations for the type of mounting surface. The controller shall be level. |
C. Control Panels
| 1. | Control panels shall be installed in a secure location out of public view. Alarm control panels will be located in an area only accessible by the appropriate staff. |
| 2. | The control panel shall be mounted for ease of access and maintenance. The location of the panel shall be approved by the customer and shall be surveyed to ensure that protective circuits can be run inside the wall. |
| 3. | The control panel shall be mounted in accordance with manufacturer’s recommendations for the type of mounting surface. The panel shall be level. |
D. Keypads
| 1. | Keypads shall be securely mounted so that the bottom edge is between 42 and 48 inches above the floor, unless local codes require otherwise. |
| 2. | Keypad shall be in a readily visible location. The location of the keypad shall be approved by AAFES before it is installed and shall be surveyed to ensure that protective circuits can be run inside the wall. |
F. Contact devices
| 1. | A hidden or exposed contact device used to detect the opening and closing of a door or hatch shall be installed so it generates an alarm condition once the side opposite the hinge approximately two (2) inches from the normally closed position; |
| 2. | The installer shall verify that the opening cannot go into an alarm condition when the door is locked and rattled. |
| 3. | All magnet contacts shall be wide gap with 3-foot long attached leads; |
| 4. | A contact installed on a door or window frame should be a similar color as the frame; |
| 5. | Whenever possible, contact devices should be installed with mounting screws; |
| 6. | Contacts shall be mounted to prevent being damaged or misaligned during normal use of the opening; |
| 7. | Contacts shall be properly aligned during mounting. |
G. Overhead Door Contacts
| 1. | Overhead garage door contacts should be installed at the top of the door to minimize damage from traffic. Where this method is not possible, either of the following options is acceptable: |
| a. | An offset bar may be installed to mount a magnet so as to allow a contact to be installed outside the pathway of the door; |
| b. | A floor mounting at the bottom corner may be used. The mounting should be installed as close to the door railing as possible to minimize the likelihood of damage. |
EAS System Requirements
EAS systems shall:
| 1. | Operate in the 58KHZ frequency range and be Acousto-Magnetic in technology; |
| 2. | Have a transmit burst duration of 1.6ms and have a Burst Repetition Rate of 75Hz (validation) or 37.5Hz (normal) based on 50Hz ac or 90Hz (validation) or 45Hz (normal) based on 60Hz ac; |
| 3. | Offer a detection range of 6 to 9 feet between detection units, depending upon model provided; |
| 4. | Utilize Digital Signal Processing; |
| 5. | Be UL or ETL approved; |
| 6. | Be capable of operating outdoors, if required; |
| 7. | Support integration with CCTV; |
| 8. | Have on-board audio and visual alarm; |
| 9. | Have Zone Detection capabilities in wide exit models; |
| 10. | Support external alarms and message units; |
| 11. | Support auto alarm logging systems; |
| 12. | Be able to communicate alarm and system diagnostic information (system health) via LAN or WAN. |
EAS deactivators shall:
| 1. | Operate in the 58 KHZ frequency range and be Acousto-Magnetic in technology; |
| 2. | Be able to generate a minimum of 6” detection field and 4” deactivation burst; |
| 3. | Be capable of interfacing with POS scanners; deactivation antennas that can be installed inside NCR 7882/7883 scanners must be available. |
| 4. | Be available in multiple configurations, to support different types of check stands, both front end and remote; |
| 5. | Be digital with respect to operating system; |
| 6. | Be able to be set to a magnetic media safe mode; |
| 7. | Have a throughput of 60 inches per second and two labels per second; |
| 8. | Be UL or ETL approved; |
| 9. | Support external alarm units; |
| 10. | Be capable of being enabled or disabled by a key switch or other mechanism; |
| 11. | Have an option of being a portable, wireless device capable of detecting EAS labels at a range of 6 inches and deactivating EAS labels at a range of 3 inches. |
EAS labels shall:
| 1. | Operate at the 58 KHZ frequency range; |
| 2. | Be dual resonator (two layered resonating surfaces); |
| 3. | Be deactivatable and re-activatable; |
| 4. | Be available in adhesive and non-adhesive versions. |
EAS hard tags shall:
| 1. | Contain metglas or a ferrite coil that will return the 58 KHZ signal to the system receiver; |
| 2. | Be removable using a manual or powered detacher; |
| 3. | Contractor must offer hard tags that utilize a Speed Nut as well as hard tags that utilize a clutch (ball bearing) mechanism to secure the attaching pin; |
| 4. | Must have a full range of solutions for retail applications. |
CCTV System Requirements CCTV systems shall:
| 1. | Be able to be integrated with Acousto-Magnetic EAS system and IDS system; |
| 2. | Provide a full range of CCTV products including, but not limited to: multiple matrix switches, high speed programmable domes, high resolution fixed cameras, digital video management systems, multiple lens options, multiple mounting options, covert cameras, covert lenses and MVS solutions; |
| 3. | All CCTV equipment must be UL or ETL approved; |
| 4. | CCTV proposal is not limited to major CCTV components listed below but must include listed components as a minimum. Contractor must be able to provide a wide range of CCTV products; |
| 5. | All major CCTV components must meet minimum specifications listed below: |
A. Matrix Switch - The switcher shall be a microprocessor based integrated Closed Circuit Television (CCTV) full cross-point video matrix switching and control system. The system shall incorporate an industry standard real-time operating system running on a RISC-based microprocessor and permit remote control operation of motorized pan/tilts, motorized lens devices, domes and recorders. The switcher shall permit control of fixed or variable speed pan/tilts, motorized zoom lenses, domes, recorders, auxiliary relay outputs, and preset program and recall of suitably equipped devices. The matrix switcher/controller shall support alarms, including patch panel alarms, dome alarms and video loss alarms.
The matrix switching system shall support alarm contact tables. Each contact table may be called by the event timers to activate/deactivate alarm inputs according to time of day and day of week.
During alarm response, the matrix switching system must provide programming for automatic call-up of a camera, preset or pattern, initiation of a text page, activation/deactivation of an auxiliary or relay, and display of on-screen text with a color background.
The matrix switching system shall support an individual monitor tour (sequence) for each and every video output. Each entry may have an associated video input and dwell time.
The matrix switcher/controller system must be capable of switching up to 16 video inputs to 16 video outputs simultaneously (salvo). Groups of inputs shall be provided for programming into a universal tour sequence. Operation of a salvo sequence must have all the features of a standard tour.
The switchers proposed shall be capable of 48 inputs by 16 outputs and 96 inputs by 8 outputs configuration.
B. Programmable Domes – The high-speed programmable dome shall be a high resolution DSP6 with Day (color) and Night (black and white) Mode camera modes. Day and Night mode shall be controlled by the removal of an infrared filter. Wide Dynamic Range shall allow for the viewing of detailed images when observing scenes with widely varying degrees of light. Programmable Dome shall have 23X optical zoom and230X digital zoom capability.
The dome shall support 96 Presets and three Patterns. The dome shall also support a Home Position that automatically returns the dome to a Preset or Pattern after a specified period of inactivity, 1-60 minutes.
The dome must support a minimum of eight privacy zones to prevent users from viewing sensitive or secured areas. These on-screen “shields” must block out only the area that has been defined as sensitive. The privacy zones should not cause the screen to blank out when the sensitive area is within the camera’s field of view. On the monitor, the privacy zones should appear larger or smaller depending on the camera’s zoom factor.
The dome must support on-screen programming of dome parameters, including proportional flip, direction indicators and azimuth, maximum zoom stop, line-lock or crystal synchronization, AGC, white balance, Wide Dynamic Range selection, alarm actions and default states, infrared filter removal threshold, and home position. On-screen programming of dome name, 16 Area names, 96 Preset names, three Pattern names, and four alarm names must also be provided. All of this on-screen programming, as well as the rest of the on-screen displays must be available in the following languages: English, French, Italian, German, Spanish, and Portuguese.
The dome assembly design shall contain a single alarm input standard or four alarm inputs as an option and be field programmable to receive “normally open” or “normally closed” contacts. The dome shall be capable of receiving the alarm and transmitting the alarm back to the switching system and/or reacting to the alarm event independent of the switching system.
The camera shall be a ¼-inch CCD interline transfer device. Day (color) Mode shall provide a minimum horizontal resolution of 470 lines with a usable video signal with a scene illumination of better than 0.5 Lux (20 IRE with AGC on) and 0.03 lux (with an open shutter selection). Night (black and white) Mode shall provide a minimum horizontal resolution of 470 lines with a usable video signal with a scene illumination of 0.01 lux (20 IRE with AGC on) and 0.009 lux (with an open shutter selection).
C. Fixed Cameras
1. High Resolution Fixed Cameras –The fixed camera shall incorporate a 1/3-inch CCD array with interline transfer and Digital Signal Processing (DSP) to produce no less than 470 TV lines of resolution. The CCD array active pixel count must be no less than 768 (H) x 494 (V) for NTSC and 752 (H) x 582 (V) for PAL.
The camera must produce usable video at 1.5 lux and provide an automatic electronic shutter and automatic gain control to assure it will operate in a wide range of lighting conditions using manual iris lenses. For more extreme lighting conditions, the camera must support the use of DC-type and EE-type auto iris lenses. The camera must accept either C or CS mount lenses without the use of an adapter ring.
The camera must provide switch able Back Light Compensation (BLC), and a White Balance that can be set at Auto, or adjusted manually for color temperature. The camera must also offer Automatic Electronic Shutter, Automatic Gain Control, and Aperture Correction.
2. Vandal Resistant High Resolution Fixed Cameras – The Vandal Resistant High Resolution Fixed Camera shall be available in surface mount dome, flush mount dome and corner mount options. This camera shall be available in interior or exterior versions. The housings shall be made of heavy-duty cast aluminum with a polycarbonate-viewing window and shall utilize tamper resistant fasteners. The camera shall be 480-line ¼ inch interline transfer CCD camera. It shall have a 2.6 – 6 mm variable focus, auto iris lens.
D. Digital Video Management Systems - The Digital Video Management System (DVMS) shall combine multiplexing, alarm/event detection and video recording. DVMS shall simultaneously display live or playback video, host multiple remote users through LAN/WAN, archive and perform comprehensive video searching while recording multiple video inputs. The DVMS shall have the capability of remote viewing, archiving, set up and alarm review through LAN/WAN. The DVMS shall have the capability to integrate into other software applications (including, but not limited to, data-mining software) using API. The DVMS shall be able to record up to five minutes of pre-alarm data.
The DVMS shall be capable of recording 120 ips. IPS shall be assignable per camera. IPS shall be automatically adjusted during alarm conditions. The DVMS shall offer multiple camera playbacks to facilitate multiple angle review of alarm conditions. The DVMS shall be able to export video to CD-RW.
The DVMS shall define motion based on object size, speed and direction, and record alarm events (video motion or hardwired) based on individual camera schedule or “full time”. The DVMS shall search recorded events for viewing by time, camera and/or alarm event (video motion or hardwired) while recording live events. The DVMS shall be able to search recorded data using a motion-based filters based on object size, speed and direction.
DVMS shall have the ability to setup any number of cameras in “covert”’ mode with viewing rights only to authorized personnel. The DVMS shall provide the option to monitor and audit changes made to settings and configurations with an activity log. The DVMS shall be offered in multiple hardware and software configurations for cost effective application to projects and installations of different sizes and budgets.
E. Lens
1. Auto Iris - The lens shall be 1/3-inch format. The lens shall be a “CS” mount. The lenses shall be available in fixed focal lengths of 2.6 mm, 4 mm, and 8 mm, and variable focal lengths of 3.5-8 mm and 5-40 mm.
The lens must utilize the circuitry contained within suitably equipped cameras that produce a DC output. This circuitry will adjust the lens iris accordingly.
The lens shall provide manual focus adjustments.
The lens must offer high contrast, fast signal response; color corrected optics, and low geometric distortion.
The lens must have a Neutral Density (ND) filter, allowing for an f-stop of f360.
The lens must be terminated with a standard 4-pin DC iris connector.
2. Manual Iris - The lens shall be either 1/3-inch format. The lens shall be a “CS” mount. The shall be available in fixed focal lengths of 2.6 mm, 4 mm, and 8 mm, and variable focal lengths of 3.5-8 mm and 5-40 mm.
The lens shall provide manual iris and manual focus adjustments.
The lens must feature a high quality, compact design, with color corrected optics.
The lens must have a slip clutch on the lens mount for easy positioning.
F. Mounts – All programmable domes and fixed cameras shall have multiple mounting options for both interior and exterior applications. These options shall include, but not be limited to, pendant mount, wall mount, corner mount, pole mount, parapet mounts, acoustical ceiling mount and hard ceiling mount.
Exterior cameras shall be mounted in an environmental housing with a heater and a blower.
Integration System Integration
EAS
EAS systems connect to the nearest dome via 2-conductor cable to transfer alarm signals to CCTV matrix switch during business hours (pre-programmed into CCTV). CCTV matrix switch drives dome or domes to predetermined preset position. CCTV triggers alarm salvo to direct specific monitor or monitors to show specific cameras or sequence of cameras correlating with alarm events. The matrix switch shall utilize alarm outputs to “flag” video segments on digital video management system for future investigation.
CCTV
CCTV system shall utilize a matrix switch to receive alarm signals from EAS systems. The matrix switch shall drive dome or domes to appropriate presets targeting alarm areas. The matrix switch shall also direct specific monitors to show specific cameras or sequence of cameras correlating with alarm events.
The matrix switch shall utilize alarm outputs to “flag” video segments on digital video management system for future investigation.
Again, this is a Request for Information only. The Exchange is not seeking a firm price quote. However the “Exchange” does want to understand how the industry prices these solutions. Please provide your standard list pricing information with your response for budgetary purposes only. Do not include a price quote. In the event the “Exchange” solicits, price quotes will be requested at that time.
Responses to this RFI are required by close of business on WEDNESDAY, 02 JAN 2013 via email to: pottkotterk@aafes.com. and/or in a zip file. File can be no larger than 10 mg. The solicitation will be issued only to those companies that respond to this request.
Sincerely
///signed/// Kathleen Pottkotter Contracting Officer SOLICITATION # EXCH-ITZ-12-014-12-007 Page 1 image1.png
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