RFI_Package_Point_of_Sale_Systems_and_Components.pdf

ARMY & AIR FORCE EXCHANGE SERVICE

P.O.BOX 660202

Dallas, Texas 75266-0202 214-312-2011

Dear Sir or Madam, The Army & Air Force Exchange Service is currently in the process of reviewing its Retail POS Hardware/Software, Food POS Hardware/Software, Stand-Alone Payment Processors and Pin Pad options for its retail facilities worldwide. We are looking to improve efficiencies by implementing advance technical features for faster service. The Exchange currently has 1009 sites. Approximately 207 facilities set up in a Distributed environment (Dual Stand Alone Servers) and 802 Collapsed environments (Server/Register on one unit) with a total register count of 5600. Of these approximately 2000 have in-Counter Scanners, approximately 6000 stand-alone payment processors, and approximately 5600 pin pads. Currently our Food point of sales has 370 sites with 880 facilities. In Those facilities we have 29 different concepts including two theaters. We are looking at growing this by 1200 facilities in the next couple of years.

Currently this RFI covers:

Retail POS Hardware

In-Counter Scanners

Pin-Pads

Retail POS Software

Food POS Hardware

Food POS Software

Stand-Alone Payment Processor

The Exchange is a joint non-appropriated fund instrumentality of the Department of Defense (DoD) and provides quality merchandise and services to active duty, Guard and Reserve members, military retirees and their families at competitively low prices. The Exchange is now in its 117th year. Shopping the Exchange offers an average overall savings of 25 percent compared to shopping the competition. The Exchange returned $203 million to the military services in 2011. Shoppers can enjoy Exchange benefits in many ways, with the greatest value being the Exchange pledge "We go where you go," serving troops worldwide.

The Exchange is responsible for more than 3,700 facilities worldwide in more than 30 countries, 50 states and five U.S. territories. The Exchange operates 157 main stores, 182 Military Clothing facilities, over 1,000 specialty stores (gas stations, bookstores, Class Six, etc.) and more than 120 theaters. Plus the Exchange has more than 2,100 fast food restaurants, such as Taco Bell, Burger King and Subway. Concession operations overseen by the Exchange add nearly 6,000 more activities.

The desired requirements are outlined in attachment 1. Your responses may be used to further evaluate and/or refine our requirement.

If you are interested in this potential upcoming procurement, please provide:

1. Responses to the desired requirements and how you meet these.

2. Please provide a brief summary of your company including:

a. How long you have been providing this technology.

b. A white paper describing your technology.

c. List of major customers using this technology.

3. Is your company interested in receiving our Request for Proposal (RFP) should we issue one for this effort? If so, please provide contact information for your company.

Again, this is a Request for Information only. The Exchange is not seeking a firm price quote.

However, the Exchange does want to understand how the industry prices these solutions.

Please provide budgetary numbers with your response. Do not include a price quote. In the event the Exchange solicits, price quotes will be requested at that time.

Responses to this RFI are required by close of business 18 January 2013 via email to:

olsonje@aafes.com. The solicitation will be issued only to those companies that respond to this request.

Regards, Jennifer Olson Contracting Officer Technology Goods & Services Procurement Division Army & Air Force Exchange Service

214-312-4857 / DSN 967-4857

olsonje@aafes.com Visit our online store! www.shopmyexchange.com mailto:olsonje@aafes.com mailto:olsonje@aafes.com http://www.shopmyexchange.com/

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ARMY & AIR FORCE EXCHANGE SERVICE

P.O.BOX 660202

Dallas, Texas 75266-0202 214-312-2011

Purpose

The Army & Air Force Exchange Service is currently in the process of reviewing its Retail POS Hardware/Software , Food POS Hardware/Software, Stand-Alone Payment Processors and Pin Pad options for its retail facilities worldwide. We are looking to improve efficiencies by implementing advance technical features for faster service. The Exchange currently has 1009 sites. Approximately 207 facilities set up in a Distributed environment (Dual Stand Alone Servers) and 802 Collapsed environments (Server/Register on one unit) with a total register count of 5600. Of these approximately 2000 have in-Counter Scanners, approximately 6000 stand-alone payment processors, and approximately 5600 pin pads.

Currently our Food point of sales has 370 sites with 880 facilities. In Those facilities we have 29 different concepts including two theaters. We are looking at growing this by 1200 facilities in the next couple of years.

Currently this RFI covers:

Retail POS Hardware In-Counter Scanners Pin-Pads Retail POS Software Food POS Hardware Food POS Software Stand-Alone Payment Processor

The Exchange Company Overview

The Exchange is a joint non-appropriated fund instrumentality of the Department of Defense (DoD) and provides quality merchandise and services to active duty, Guard and Reserve members, military retirees and their families at competitively low prices. The Exchange is now in its 117th year. Shopping the Exchange offers an average overall savings of 25 percent compared to shopping the competition. The Exchange returned $203 million to the military services in 2011. Shoppers can enjoy Exchange benefits in many ways, with the greatest value being the Exchange pledge "We go where you go," serving troops worldwide.

The Exchange is responsible for more than 3,700 facilities worldwide in more than 30 countries, 50 states and five U.S. territories. The Exchange operates 157 main stores, 182 Military Clothing facilities, over 1,000 specialty stores (gas stations, bookstores, Class Six, etc.) and more than 120 theaters. Plus the Exchange has more than 2,100 fast food restaurants, such as Taco Bell, Burger King and Subway. Concession operations overseen by the Exchange add nearly 6,000 more activities.

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Service Provider Business Requirements:

Company Background and Experience:

1. Identify your firm, including legal name and address.

2. Briefly describe your company’s background and history in the POS industry.

3. How many and list what clients you currently service. Is it both POS software and Hardware or just one?

4. If awarded the Exchange POS contract, where would the EXCHANGE rank in terms of volume for your company?

5. Please summarize your company’s competitive advantage in the POS industry.

6. How will your firm ensure that the EXCHANGE is up to date on industry developments in the PCI environment?

Training and Implementation:

1. What would the Time frame from Testing through final implementation be for each item listed?

(Estimated)

2. Describe your firm’s process for working with the EXCHANGE after Implementation in improvements and enhancements to the POS equipment/Software.

3. What kind of implementation support will your firm provide?

1. Specify initial setup support and ongoing support for OTB

2. (Out of Box Failures).

3. Please provide detail key elements and support resources for Exchange Global sites.

4. Does your company provide a post –implementation review to ensure that expectations were met? If so, describe the process and details of this review.

RPOS Register Requirements:

(This is mostly for current POS Software we are using.)

Function as a POS Workstation, Server and Workstation/Server

Modular (Must have longer cables to support this) and Integrated Solution

Must be a Small form factor unit

Energy Efficient (ENERGY STAR® qualified)

Must conform to all power requirements worldwide

PXE network boot is required

Integrated audio speakers register

Volume adjustment for register

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Environmental:

Operating Temperature 32° to 122° F (0° to 50° C)

Non-operating Temperature -4° to 140° F (-20° to 60° C)

Operating Humidity 10% to 90% (non-condensing at ambient)

Non-operating Humidity 20% to 80% (non-condensing at ambient)

It needs to be able to utilize the following peripherals: Preferably USB

Cash drawer/Modular Cash drawer (Should support two cash drawers) (SHOULD BE

INCLUDED WITH THE POS SYSTEM)

Rear Display Pole mounted (not mounted to the cash drawer) (SHOULD BE INCLUDED

WITH THE POS SYSTEM)

Capacitive touch Screen Monitor with MSR (SHOULD BE INCLUDED WITH THE POS

SYSTEM)

Receipt Printer with Integrated MICR (Powered from Register) (SHOULD BE INCLUDED

WITH THE POS SYSTEM)

Pin Pad (Powered from Register)

Keyboard with MSR (SHOULD BE INCLUDED WITH THE POS SYSTEM)

Mouse(SHOULD BE INCLUDED WITH THE POS SYSTEM)

In-Counter barcode scanner (Powered from Register)

Hand held 2D/3D barcode scanner (Wireless) (Powered from Register)

Ability to add 2nd monitor as rear display. (17”-21”) (SHOULD BE INCLUDED WITH THE

POS SYSTEM IF DESIRED)

Optional Biometric keyboard (SHOULD BE INCLUDED WITH THE POS SYSTEM IF DESIRED)

These Features:

2 NICs (Two network ports) (10/100/1000)

Wireless Capability with WPA2-AES (For Registers)

RAID

Tool-free access to internal components

Front access Hard drives for quick support

Secure Cabinet with lock

Life-Cycle Management

Minimum HDD size is 120G

Minimum Memory is 4G

Minimum Processor Dual Core 2.5GHz

Other Requirements:

Minimum 5yr Warranty

Option for coverage of hardware after 5 years in form of pay as you go

World Wide Support 24/7(to include SLA defined for hardware replacement, for both stateside, overseas, and downrange)

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Optional Extended Warranty beyond initial period

Ergonomically fit

Provide End User manuals

Provide Hardware Troubleshooting manuals

Subject to “Buy American Act”

Do you offer On Site repair?

Dual Sided Customer Display capability

Dual sided Monitor capability

Provide Tools to troubleshoot hardware via USB

Optional Battery Backup

Ability to add additional memory

Easily Readable Screen in varied internal light conditions

OS:

Must Fully support SLES 11 Sp2 64bit

Must Fully support SLED 11 Sp2 64Bit

All Peripherals should have Linux Drivers supported by distributer

General Questions:

1. What type of printers do you offer? Color? Thermal?

2. What is the resolution of the touch screen for the register?

3. What are the dimensions of your registers?

4. What are the dimensions of your cash drawers?

5. Do you offer Cable management?

6. Is remote configuration available at a hardware layer?

FPOS Register Requirements:

(This is mostly for current POS Software we are using.)

1. System must be a self-hosted enterprise solution.

2. Must be able to support over 70 different concepts (ie..Burger King,Arbys..etc plus several in house concepts).

3. Must have the capability to support at a minimum 4000 clients (ie Workstations and

Kitchen displays)

4. Must be able to provide software support 24/7 365 days a year worldwide.

5. POS software must not be hardware dependent.

6. Combo Meals - the ability to ring an item in and then turn it into a combo meal IE with fries and a drink.

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7. Cash Management - the ability to assign tills by workstation. Assign employee by till.

Then close count and deposit them at EOD. Also needs the ability to have a foreign currency amount used and deposited in a separate till.

8. Multiple Currencies - Ability to accept multiple currencies at a site.

9. Order Devices - features to include: EXPO Printers and Kitchen Displays.

10. GSS (Guest Services Solutions) - We use this to track customers in the Database. Also, to track order history and print delivery information on guest check.

11. Transfer Checks - ability to transfer checks to delivery drivers and track their orders until they are paid. Or in the case that they were paid by CC (Credit Card) track the order until the driver returns.

12. OCB - (Order Confirmation Board) support.

13. Menu Boards - the ability to set up and program menu boards. This should include ability to display rotating images or video; as well as rotating menus based on time of day.

14. Third Party Integration - ability to support third party integration with menu boards.

This would allow prices to transfer from POS to menu Board. (understand some development will be required)

15. Third Party Integration - ability to support third party integration with online ordering software. To include the ability for the order to be directly transmitted and entered in the POS. (understand some development will be required)

16. T-Logs - ability to Generate T-Logs based on the current AAFES Detail Extract.

(understand some development will be required)

17. Gift Cards - ability to take NBFF (Name Brand Fast Food) Gift Cards. Currently this includes the Starbucks Gift Card and the Burger King Gift Card. We are able to redeem, issue, reload, and run a balance inquiry. (understand some development will be required)

18. Military Star / CoBranded Card - ability to take the AAFES Military Star card. This would include the ability to recognize our cobranded cards. IE. Military Star/ MasterCard.

Payment should automatically authorize to the Military Star. (understand some development will be required)

19. Reports - ability for management to generate AAFES custom reports.

20. Settlement - ability to process and create settlement files using the current AAFES credit driver specifications. (understand some development will be required)

21. Workstations - ability to support use of AAFES Dell workstations versus the custom workstations. (Currently Optiplex XE SFF)

22. Inventory Control System - ability to support an Inventory Control System that will track usage of food and non-food items at the sites.

23. Employee Timeclock - ability to have employees clock in and out, and support printing a report for payroll purposes on a bi-weekly basis.

24. Refunds – ability to refund customer returns.

25. Void – ability to item void within a sale and post void a transaction.

26. Size Up – ability to size up a combo meal.

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27. Checks – ability to accept checks as a form or tender.

28. Bank Credit – ability to accept bank credit as a form of tender: Visa, Mastercard, Discover, American Express, and Debit. (understand some development will be required)

29. Network Printer – ability to support network printing to be used for printing backoffice reports.

30. Gift Cards - ability to take Exchange Gift Cards. We are able to redeem, issue, reload, and run a balance inquiry. (understand some development will be required)

31. Gift Card Reversals – ability to accept Exchange and NBFF Gift Cards in downtime.

(understand some development will be required)

32. Multiple Employee Levels- ability to assign different levels of access for each manager and employee.

33. Condiment Groups- Ability to have at least 999,999 condiment groups.

34. Multiple Employee Levels- ability to assign different levels of access for each manager and employee.

In-Counter Scanners:

Technical Requirements:

Requires Linear Imager Technology (1D/2D with image capture) and Digital Image

Technology (1D/2D with digital Imager) with the following specifications:

o Symbologies:

o 1D: UPC/EAN and with supplementals, Code 39 + Full ASCII & Tri-optic, RSS o variants, UCC/EAN 128, o Code 128 + Full ASCII, Codabar (NW1), EAN-13, EAN-8, Code39, UPC-A, UPC-E, o Interleaved/ Discrete 2 of 5, MSI, Codell, IATA, Bookland EAN, Code 32.

o 2D: PDF417 , QR Code ( Model 1/2 ) , o DataMatrix ( ECC200 , ECC000 , 050 , o 080,100,140), Aztec, Chinese-Sensible Code, o Maxicode, LP Code.

Power Requirements:

What are your power requirements? We prefer powered over USB.

Dimensions:

6.0 x 6.0 x 3.4 in (This will fit our current buckets.)

Reading Indicators:

Beeper (Adjustable Tone and Volume)

Good Read LED

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Good Transmission

Scanner Range:

What is the current range of your scanners?

Read Rate:

What do you currently offer on your read rates?

Non-operating Temperature -4° to 140° F (-20° to 60° C)

Subject to “Buy American Act”

Optional integration with EAS system

Warranty/Support minimum of 5 yrs.

Scanner ships Plug & Play.

Remote Software included for image downloads and firm upgrades @ No cost.

What kind of implementation could your firm provide?

Provide detailed information on warranty, maintenance and support programs.

Must work in a Linux environment.

1. What do you offer in the line of Scanner/Scales meeting the same about requirements besides the size?

2. What are the RMA processes, warranty lengths, and maintenance (depot, on site, and help desk support) including countries, hours, get well time procedures for such devices?

3. What are the lifecycle options for these devices?

4. Do you have an option for coverage of hardware after 5 years in form of pay as you go?

Pin Pad Requirements:

Display:

Color (Minimum 256 colors)

Glare resistant

Capacitive touchscreen

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Size of the display should be large enough for a qwerty keypad for customers to enter email

Power:

Unit should be powered from the POS workstation, powered USB also optional powered

RS232.

Connectivity:

Multi-protocol support including RS232,USB, Powered USB

Ethernet support (IP)

Security:

DUKPT and Master Session key management

PCI/PED approved

3DES Pin encryption

Smart Card Reader:

EMV Levels 1 & 2 approved

Keypad:

Keypad should have raised tactile symbols to enhance usability for the visually impaired

Magnetic Stripe Reader:

Triple track bi-directional reader

Contactless Payment:

Uses the industry standard four programmable LEDs to indicate power‐on and successful read

Read Proximity Range of 0 – 4 cm (1.57 in.)

Power provided by the host terminal

Support for Mobile Payment/NFC

General Questions:

1. To which versions of PCI‐PED and PCI‐EPP do your devices comply?

2. What hardware interfaces are supported by your devices?

3. What are the RMA processes, warranty lengths, and maintenance (depot, on site, and help desk support) including countries, hours, get well time procedures for such devices?

4. What are the lifecycle options for such devices?

5. Do the devices support key injection of both Master/Session and DUKPT methods?

6. Must support both Windows and Linux

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7. Must have a durable mounting base w/Stand. Can you provide stress tests results for your mounts?

8. Do you have an option for coverage of hardware after 5 years in form of pay as you go?

9. What is the resolution of touch screen for pin pad?

10. Do you have the ability to display advertisements (catalog and flash flyers)?

POS software:

Requirements:

Must be an enterprise solution

Offer real-time reporting

Offer Mobile capabilities (i.e. wireless registers, integrated Lane busting, tablet/smartphone capabilities)

Maintain Customer information in a centralized database for returns/Layaways

PLU Database with redundancy (Store should still operate if connection to the enterprise Database is lost)

Must be PCI/PED/PII compliant

Must provide Database software with product

Must provide High Availability and redundancy.

Email receipt capability

Ability to display ads on register or customer display

Ability to process QR codes

Functions for POS: (To give you an idea of our current software)

Ring Items by UPC/PLU/Type

Items include Retail/Auto and Grocery Merchandise

Layaway (Fully Customizable)

Domain authentication is required

Local Cashier Login (Capable of Caching login for downtime)

Ability to have Separate promotional setups by facility

Ability to have capabilities of certain functions disabled at a site if they are not using it.

Cash Management abilities

Returns

Lane Busting

Gift Receipts

Email Receipts

Price Adjustments

Price Overrides

Price Verification

Item Flagging

No sale

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Item void

Error correct

Transaction void

Trans. Cancel

Item exchange

Employee sale

Rental functionality

Rental returns

Layaway sale

Layaway statement

Layaway payment

Layaway pickup

Layaway cancel

Lywy pymt corr.

Lywy adjustment

Lywy force can./write off

Layaway/customer database administration

Lywy reactivate

Layaway offline update

Layaway re-entry

Cashier loans

Cashier till float

Pick up

Bank deposits

Check cashing

Check franking

Cash in/out

Register reconciliation

Cashier reconciliation

Open store

Open terminal

Open next day

Close terminal

24 hour store functionality

End of day

Mil star payment

Mil star inquiry

Sales report

Flash sales

Tender report

Salesperson

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Sales analysis

Time analysis

Department

Dept by group

Group summary

Layaway report

Deposit report

Sku report

Sku by dept

Discount report

Training mode

Set date/time

Backup files

Restore files

Delete files

Rebuild totals

Reset business day

Exit software functionality

Authority level security

Reboot

Special order

Rain check

Bagger

User defined/configured transactions

Void prepay fuel

Auth pump

Auth all

Final pump

Prepay pump

Trans prepay

Fuel sale

Stop pump

Emergency stop

Pump inquire

Pump reprint

Gift card purchase

Gift card reload

Reload w/o giftcard

Cashout giftcard

Balance inquiry gift card

Pump diagnostics

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Display/print software version

Plu updates

Ability to set departments

Establish plu categories

Establish plu groups

Reprint receipts

Electronic journal

Transaction log file

Set policy statements

Customize reports (configuration)

Transaction discounts (% & $)

Item discounts (% & $)

Manufacturer coupons

Store coupons

Configurable numbers of tenders

Support up to xx registers and pumps

Pump status audible tone

Optional add-a-tech

Plu maintenance

Create & run macros

Dual cash drawers

Automatic sign off after configurable time

Automatic lock after configurable time

Sign off

Quantity functionality

Rain check

Price inquiry

Receipt logos

Configurable print lines on check endorsement

Remotely monitor terminal in real time

Special order

Complex promotions/discounts

Mix match discounts

Promotions by %, $, specific price with start stop time/date

Suspend transactions

Resume transactions

Resume transactions from any register

Optional tax or surcharge

Plu not on file functionality

Override ability

Store and forward functionality

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Cashier fund pickup

Ability to add cashiers and set authority level

Pin pad signature capture

Set item hierarchy

Handle downtime credit with floor limits

Optional self-checkout

Optional paper check conversion

Reprint gas pump receipts

Offer fuel discounts based on form of tender

Offer car wash discounts based on fuel purchases

Set fuel max volume

Handle fuel in gallons or liters

Sell financial gift cards

Sell 3rd party non-financial gift cards

Rebate functionality

“you saved” on receipt

Import gas configuration

Apply fuel price changes

Account masking on receipts and screens

Credit auto-reversals

Ability to process the following through POS:

Western Union

Money Orders

Stamps

Cash Checks

Faxes

Box Office Video Rental

Gas Sales

Car Wash sales

Hunting/Fishing Licenses

Deposits

MilStar Payments

Petty Cash (Dept. and Facility numbers)

Cash Advance (Dept. and Facility numbers)

Reports:

Various reporting( Should be able to customize reporting to our needs, Few samples below)

Layaway reports

Fuel Reports

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Sales Reports

Flash Sales Report

Tender Report

Department report

Department by Group reports

Discount Report

Over/Short Report

Void Reports

Return Report

Car Wash Report

Sales Analysis

Time Analysis

Group Summary Reports

Rain Check Reports

Non-Merchandise Reports

Salespersons Report

Cashier/Sales reports

Methods of Payment: (All payment methods with the exception of Gift Cards and Debit should have downtime ability)

Cash

Check

Debit

Credit Card (...Visa, MasterCard, AMEX, Discover)

Credit Card (MilStar (In-house Brand)

Unit Charge

Eagle Cash (Set up specifically for the Military)

Charge to Facilities

Foreign Currency

Gift Cards (Internal Exchange Cards as well as IMCOM)

Should be able to do split-tender payments as well

WEX

Voyager

ESSO

Wic

Food Stamps

Fuel Coupons

Interface with:

Car Wash

Gas Pumps (Currently using Allied Andi and NexGen)

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In-house Credit Server ( All Credit traffic will process through our Credit Server)

Should be able to track/detect the following:

Duplicate Terminal

Connection status of all registers

Store Open

Store Close

Credit Connection

PLU Health

Credit Transaction (Trace IDs)

Maintenance on PLU

Pin Pad Health

Gas Pump Health/Stats

Register Health/Stats

Register Application Health check/Stats

Car Wash health check

1. Please describe all features of your software and how customizable it is.

2. What types of hardware can your software run on?

3. What are the bandwidth requirements for your software?

4. How many Transactions in a 24 hour period can you support with your software?

5. Has your software been certified through PCI/when was the last certification?

6. Are upgrades included free with your software?

7. What type of security does your software utilize?

8. Can you offer 24/7 365 day a year support?

9. Do you support Hardware and Software?

10. Do you have any type of Loyalty software?

11. Is there a limit to your database in terms of the number of PLUs?

12. Is there a limit to your database in terms of the number of Customers?

13. Does your current database configuration support an Active/Active role?

14. If custom development is required do you have the staff to complete this in house or is it outsourced?

15. What OS does your software currently require?

16. How is your software maintenance scheduled? Is it Real time or does it take place during

End of Day?

17. What OS does your software run on?

18. Do you provide developer guide, programming & configuration manual?

19. What is your software’s capability to Interface with other software systems to “send” and “receive” software changes and updates?

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Stand-Alone Payment Processing Device:

Requirements:

System must be an Enterprise solution that will support a minimum of 6000 devices.

Centralized/Remote Device Management (Ability to download, configure, monitor, install, update software & troubleshoot device from a central location)

Secure downloading of new applications using local or remote download

Ability to independently define/configure each device and uniquely identify it on the Exchange network

Ability to configure device functionality without requiring application changes

Ability to selectivity add/remove individual elements of functionality (by device) without application changes

SDK provided for in-house development

Ability to attach Scanner to the device via USB

Ability to attach external PinPad to the device

Must support multiple Accounts

Built in PinPad

Minimum 12mb of Memory

Integrated Thermal Printer

Paper low indicator

Paper out indicator

Ability to reprint receipts

Easy drop in paper replacement with no paper threading required

Display screen

Tamper evident

Tamper resistant

Cable Management

Security:

DUKPT and Master Session key management

PCI/PED approved/compliant o Security Assessment Procedures Version 1.2 (PCI-DSS).

3DES Pin encryption

SSL v3.0

Connectivity:

Ethernet support (IP)

Dial-Up

3G (Prefer service worldwide)

Wireless using WPA2/AES

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Smart Card Reader:

EMV Levels 1 & 2 approved

Magnetic Stripe Reader:

Triple track bi-directional reader

Non-operating Temperature -4° to 140° F (-20° to 60° C)

Subject to “Buy American Act”

Warranty/Support minimum of 5 yrs.

Terminal should ship Plug & Play.

Retail hardened rugged design

Environmental sealing

Able to withstand multiple drops to concrete: 4 ft. (1.2m)

Easily Readable Screen in varied internal light conditions

Audible Tone

Volume Adjustment

ADA Compliant Keypads

Function Keys

110 & 220 Volt (50/60Hz)

USA & European/International Country specific Power Cords

Toll Free Support Number

Mon-Friday Help Desk Support

Optional 24X7 Help Desk Support

Settlement – Auto & Manual modes to transmit “End Of Period” (day, shift, business period) reporting to centralized location

Settlement-“End Of Period” (day, shift, business period) reporting to receipt

Settlement - Display of “End Of Period” (day, shift, business period) reporting

Acceptance of credit, charge and debit cards, both domestic & foreign

Pen or Pin Authorization by the Customer

Key entry

CVS Entry for Card Not Present

Refund & Adjustment functionality

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Void functionality

Pre-Authorizations

Contactless Payment Option:

Uses the industry standard four programmable LEDs to indicate power‐on and successful read

Read Proximity Range of 0 – 4 cm (1.57 in.)

Power provided by the host terminal

Support for Mobile Payment/NFC

General Questions:

1. To which versions of PCI‐PED and PCI‐EPP do your devices comply?

2. What hardware interfaces are supported by your devices?

3. What are the RMA processes, warranty lengths, and maintenance (depot, on site, and help desk support) including countries, hours, get well time procedures for such devices?

4. What are the lifecycle options for such devices?

5. Do the devices support key injection of both Master/Session and DUKPT methods?

6. Do you have an option for coverage of hardware after 5 years in form of pay as you go?

7. What is the resolution of the devices screen?

8. What kind of implementation could your firm provide?

9. How many Payment Processing Terminals do you currently have deployed worldwide?

10. Please provide the names of 5 companies currently using your device(s).

11. Please provide names and contact information for 3 companies that can be used as a reference.

12. How much does your device weigh?

13. What are the dimensions of your device (footprint)?

14. Do you offer device modifications for the visually impaired? If yes, please explain.

15. Does your device have a sealed/spill proof design?

16. Please provide data for drop tests or other hardware resiliency testing.

17. Do you have any units that offer all weather operations?

18. Do you offer a unit that operates off battery? If yes, please explain to include maximum battery run time.

19. Provide mean time between failures for your device(s) and/or reliability data. Please provide calculation methodology.

20. What is the dimension of the display screen?

21. What is the resolution of the display screen?

22. Is the display backlit?

23. Is your display anti-glare?

24. Is the display font adjustable?

25. What is the maximum font size on the display?

26. Do you offer a stylus? If yes, is it tethered? If yes, is there a stylus holder?

27. Do you offer touchscreen devices? If yes, are they resistive or capacitive?

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28. How many lines per second does the thermal printer print?

29. Does the printer offer graphic capabilities?

30. Do you offer color receipt printing?

31. Do you offer two-sided receipt printing?

32. How many columns for the printer?

33. What is the printer paper width?

34. What is the printer roll length?

35. Approximately how many tickets do you estimate per roll?

36. Do you offer a screensaver? If yes, please provide detail.

37. Is your device capable of supporting multiple merchants?

38. Describe any fraud prevention measures offered.

39. Does your software include tips & gratuities?

40. Do you offer a surcharge function?

41. Does your device accept fleet cards?

42. Please list all types of Major Credit cards and specialty retail cards your device accepts.

43. Does your device support gift cards? Redemption? Sale? Reload? Balance Inquiry?

44. Does your device support voids?

45. Does your device support multiple clerks on the same device with clerk specific identification numbers?

46. Is entry to the device software password protected? If yes, what are the parameters

(min/max, alphanumeric, etc.) of the password and is it configurable?

47. Is there a password lockout feature for multiple invalid logon attempts? If yes, is the quantity configurable?

48. Do you offer an automatic sign off after a period of inactivity? If yes, is the duration configurable?

49. Do you offer an automatic device lock after a period of inactivity? If yes, is the duration configurable?

50. Does your device offer a “forced” or “manual” authorization mode when the host cannot be reached?

51. Does your device offer EBT (Electronic Benefits Transfer) functionality?

52. How does your device recognize invalid card types?

53. Do valid bin ranges exist on each device? If yes, how are they updated?

54. Please provide examples of all reports available on the device.

55. Does your device offer electronic check services?

56. Does your device offer foreign currency functionality?

57. Does your device support multiple languages? If yes, what languages?

58. Does your device offer an optional modem? If yes, explain.

59. Do you offer a tool for mass updates of software to remote devices?

60. How much memory does the device come with?

61. Is there optional memory available? If yes, how much?

62. Do you offer contactless option? If yes, explain.

63. What kind of mounting stands do you offer, if any?

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64. What kind of repair service do you offer? Depot? Loaner? On Site?

65. Please provide documentation showing the format and information sent for the end of period batch.

66. Describe how settlement works on your device.

67. What End User Documentation do you offer for the device?

68. Do you offer a programming/developer manual?

69. What kind of Training do you offer?

70. Provide detailed information on the warranty, maintenance and support programs all

Exchange locations worldwide. Include response times, fix times, coverage, severity levels and remedies.

71. Provide the Help Desk support, standard response times, and escalation procedures for resolution.

72. How do you handle Out Of Box Failure Replacement?

73. Explain software support services that are offered.

74. Would you allow the Exchange to make changes to your source code?

75. What OS runs on your devices? Do you offer other OS? If yes, please list.

76. What is your software update release schedule?

77. How do you decide what software updates or fixes are included in releases?

78. Can authority level be set by clerk ID?

79. What type of processor does your device contain?