Example Contract - Concessionaire Hot Cold Food and Non-Alcholic Beverages (002).pdf

Concessionaire Contract Hot & Cold Food and Non-Alcoholic Beverages

This Contract is hereby made and entered into on this day of 2025, by and between the RAF Mildenhall AFB NAF contracting office, on behalf of the 100th Force Support Squadron, Galaxy Club, hereinafter called the nonappropriated fund instrumentality (NAFI), and hereinafter called the Concessionaire. The NAFI is a Nonappropriated Fund Instrumentality of the Department of the Air Force, and as such, no appropriated funds of the United States of America shall become due or be paid to the Concessionaire by reason of this Contract. In consideration of the agreements set forth and the payments to be made as stipulated, it is mutually agreed between the parties hereto:

1. The Concessionaire will provide Hot and Cold Food and Non-Alcoholic Beverages to authorized patrons at the RAF Mildenhall Galaxy Club and catering for offsite locations for the period beginning 01 October 2025 and ending 30 September 2026 with the NAFI able to exercise up to four additional one year options, for a total not to exceed five years. This contract may be extended by mutual agreement of the parties in writing, subject to approval in the same manner as this instrument.

2. The Concessionaire will pay the NAFI 15% of GROSS sales per calendar month. Payment owed to the NAFI will be paid by the second business day of the month to include Concessionaire’s Settlement Report (totals sales receipt/tape) for the preceding month.

Option Year 1 (01 October 2026–30 September 2027) – 15% Gross Sales per calendar month Option Year 2 (01 October 2027–30 September 2028) - 15% Gross Sales per calendar month Option Year 3 (01 October 2028–30 September 2029) - 15% Gross Sales per calendar month Option Year 4 (01 October 2029–30 September 2030) - 15% Gross Sales per calendar month

3. The Concessionaire must:

a. Provide products or services of a quality satisfactory to the NAFI manager or their duly authorized representative.

b. Before beginning performance under this agreement, the Concessionaire will submit a listing of items, with corresponding selling prices, to the Contracting Officer for approval or disapproval action. The final approved listing is considered part of this agreement. Place the price list in a noticeable place for patrons to see.

c. At Concessionaire's expense, obtain all permits, give all necessary notices; pay all license fees; and comply with all municipal, prefectural, and national laws, rules, ordinances, and regulations, and any publication published by the military relating to public health or applicable to the business carried on under this agreement and assume complete and sole liability for all national, state, and local taxes applicable to the property, income, and transactions of the concession.

d. Comply with all applicable laws pertaining to wages, worker's compensation, equal opportunity, Service Contract Labor Standards Act, and so forth, as implemented by Air Force directives and required by federal laws and the host nation’s law.

e. Comply with all memoranda, bulletins, and letters of instruction issued by or on behalf of the NAFI manager or their duly authorized representative.

f. Keep the concession area clean, orderly, attractive, secure, and in a safe and sanitary condition to the satisfaction of the NAFI manager.

g. Employ only persons who meet the health standards prescribed by law or regulations, which pertain to the jobs for which they are hired.

h. Furnish a sufficient number of trained employees for the efficient performance of this concessionaire contract. Concession personnel must meet the health and security standards prescribed by applicable regulations and must obtain installation passes and permits and security clearances as applicable. Concession personnel must give prompt and courteous treatment to authorized customers. Concession personnel must be neatly dressed and meticulous in their personal grooming at all times. The Concessionaire provides employees with clean uniforms or, when uniforms are not required, ensures that all clothing worn by employees is clean and in good condition at all times. A nameplate must be worn by each employee while working.

i. Remove from employment in the concession, at the request of the NAFI manager, any servant, agent, or employee of the Concessionaire if, in the opinion of the NAFI manager or their duly authorized representative, the conduct of such person, while in and about the premises covered by this contract interferes with proper services or discipline.

j. Obtain insurance for all non-Government property and merchandise used by the Concessionaire in the operation of the concession against theft, fire, storm, flood, and damage, or destruction through any other force of nature; or in lieu thereof, to relieve the NAFI from any liability arising from such theft, loss, damage, or destruction. The Concessionaire must have liability insurance commensurate with the risks involved and furnish proof of such to the Contracting Officer.

k. Not leave cash on the premises during non-operational hours.

l. Be responsible for paying all operating expenses not expressly undertaken by the NAFI.

m. Maintain a Cash Collection Record, showing all income received, in accordance with instructions from the NAFI. Any failure by the Concessionaire, its servants, employees, or agents, to enter all monies received on control sheets will be cause for immediate cancellation of this contract.

4. Concessionaire will not:

a. Represent or permit itself to be represented to the public as an agent or employee of the NAFI by the use of the name of the NAFI on letters, bills, signs, or by any other means.

The Concessionaire, its servants, agents, and employees, are in no sense agents of the United States, the NAFI, the commander of the installation within which the concession exists, or of any other entity having to do with the operations of the NAFI.

b. Sell or remove any property that is owned by the NAFI or any other part of the Federal Government and is used in the operation of the concession.

c. Engage in or permit gambling or possession or use of any gambling device on the concession premises or elsewhere on the installation.

d. Sell, deal in, or otherwise possess or transfer, on the concession premises, powdered alcohol or narcotics.

e. Loan money to or borrow money from customers or others, which includes Federal Government (including NAFI) employees and military personnel.

f. Sell merchandise or services for anything other than US currency, unless authorized in writing by the Contracting Officer.

g. Sell merchandise or services on credit.

h. Give or offer to any officer or employee of the NAFI, or any other part of the Federal

Government, any gift, privilege, special benefit, discount, or anything else of material or personal nature whereby the individual or employee would receive preferential treatment.

5. General

a. Air Force Auditor General personnel, Public Accountant Contract Audit personnel or any person designated by the installation commander, will have the right to inspect or audit the accounts and methods of internal control established by Concessionaire, and to make such inspection or audits as may be considered necessary to ensure strict compliance by Concessionaire with all provisions of this contract and with applicable Air Force regulations.

b. This contract, unless sooner terminated as herein provided, may be extended for additional periods, each of which may not exceed 12 months by mutual agreement of the parties in writing, subject to approval in the same manner as this instrument.

c. This contract is automatically terminated in the event the NAFI is dissolved.

d. Any monies due and payable to the NAFI from the Concessionaire on the date of this contract must be paid in full or will remain due and payable until final settlement.

6. Contractual Contents.

a. Contract Terms and Conditions…. Pages 1-3

b. Special Provisions ...........................Pages 4-6

c. Performance Work Statement......... Pages 7-21

d. NAF Standard Clauses ................... Pages 22-44

e. Legal Review .................................. Page 45

FOR THE NAFI: FOR THE CONTRACTOR:

Type or Print Name Type or Print Name

Signature of Contracting Officer Signature of Contractor

Date Signed Date Signed

Phone # Phone #

SPECIAL PROVISIONS

1. Additional Definitions. The terms Concessionaire and Contractor are used synonymously and mean the individual, partnership, corporation, or other entity which is a party to this contract and who is responsible for all actions and applicable regulations and performance thereunder.

2. Termination: Notwithstanding the clause titled "Termination for Convenience" of the NAF

Standard Clauses relative to termination of this concessionaire contract, it is mutually agreed that this concessionaire contract may be terminated in whole or in part by either party:

a. Immediately on written notice to the other party in the event of breach of this concessionaire contract by the other party.

b. On 1-day notice in writing to the other party. No liability ensues to either party for terminations rendered pursuant to this subparagraph b.

3. Actions To Be Taken Upon Termination (Including Expiration). Concessionaire will promptly settle its account with the NAFI, including payment in full of all amounts due, yield up the facilities and all NAFI furnished property, clean and leave premises in as good order and condition as when received (exceptions are damages due to acts of God or the US Government, and ordinary wear and tear); surrender all installation passes, decals, and so forth, and complete satisfactory settlement of all customer complaints and claims.

Termination of the concessionaire contract does not release the Concessionaire from the obligation to satisfactorily settle customer complaints and claims. The Concessionaire will promptly remove all Concessionaire owned fixtures and supplies. On failure to remove the Concessionaire’s property, the Contracting Officer may cause Concessionaire’s property to be removed and stored in a warehouse at the Concessionaire’s expense. If the Concessionaire is indebted to the NAFI, the Concessionaire authorizes and empowers the Contracting Officer to take possession of the Concessionaire’s property and dispose of same by public sale without notice, and out of the proceeds of sale, satisfy all costs and indebtedness to NAFI.

4. Indebtedness:

a. The Concessionaire will pay promptly and in accordance with the terms all indebtedness incurred in connection with the performance of this Concessionaire contract.

b. The NAFI may charge the Concessionaire for a dishonored check received from the Concessionaire, except when the bank acknowledges the return to be the result of bank error, or the return is the result of a NAFI error. The amount charged by the NAFI will not exceed the administrative amount normally charged NAFI customers for dishonored checks.

5. Packaging/Price Marking. If required by the Contracting Officer, the Concessionaire will furnish, at its own expense, suitable bags, "sold" labels, and so forth, for securing a customer’s purchase. If required, the packaging will be approved by the Contracting Officer. All items will be marked to reflect the selling price.

6. Claims by Concessionaire. No claim by the Concessionaire relating to this Concessionaire contract may be considered by the Contracting Officer unless such claim is submitted in writing to the Contracting Officer not later than 90 days after the effective date of termination or expiration of this Concessionaire contract. This clause does not extend the period for filing claims where specifically limited by another clause.

7. Nonwaiver of Defaults. Any failure by the NAFI to enforce or require strict performance of any terms or conditions of this Concessionaire contract will not constitute a waiver and will not affect or impair such terms and conditions in any way or effect the right of the NAFI at any time to avail itself of such remedies as it may have for breach or breaches of such terms and conditions.

8. Trade Fixtures and Supplies. The Concessionaire will furnish, at its expense, all trade fixtures and supplies required for the performance of this Concessionaire contract.

9. Quality/Warranty. All products authorized for the Concessionaire to sell will be marketable and sufficient for use intended and not be "seconds" as the term is usually understood in the trade. All items will be acceptable to the customer and the Contracting Officer and will be subject to inspection and test for workmanship and quality at all times by the Contracting Officer or designee. Any item found to have latent defect(s) may be returned to the Concessionaire for replacement or refund as determined by the Contracting Officer.

10. Customer Complaints, Claims, and Refunds. The Concessionaire agrees to adhere to the

NAFI policy of customer satisfaction guaranteed and will be responsible for refunds to customers due to customer dissatisfaction with an item or due to overcharges. All customer complaints, claims, and refunds will be resolved and made at Concessionaire’s expense. Any disagreement that cannot be resolved between Concessionaire and the customer will be referred to the Contracting Officer, whose decision will be final and not subject to the Disputes clause. If the Concessionaire fails to process complaints or claims and make refunds in a timely manner, the NAFI may settle customer complaints or claims and make such refunds and charge the settlement cost to Concessionaire’s account.

11. Internal Controls of Charge-Card Sales:

a. Concessionaire will establish internal control procedures consistent with provisions of this Concessionaire contract and with NAFI directives for a complete and accurate accounting of all transactions.

b. Each sale will be recorded at the time sale is made. A receipt will be offered to the customer.

c. The Contracting Officer, or designee, may conduct inspections considered necessary to ensure strict compliance by the Concessionaire with all provisions of this Concessionaire contract.

12. Concessionaire Settlement Report. At the conclusion of the sales period, or as specified by the Contracting Officer, Concessionaire will provide a total sales receipt/tape showing the gross sales for the period and give the NAFI the fees due for that period by the second business day of the month.

13. Utilities. The NAFI will furnish sufficient quantities of space, heat, water, and electricity to satisfy the normal needs of Concessionaire for lighting, heating, drinking, sanitation, and the operation of suitable support equipment.

NOTE: If the Concessionaire is required to reimburse the United States Government for utilities furnished, then the rates are set by the installation commander and agreed to by both parties.

14. Premises. The assignment of space is revocable and is not construed as the creation of tenancy. The Concessionaire is liable for any damage to, or loss of the premises and NAFI furnished property or injury to persons resulting from acts or omissions of the Concessionaire, its employees, or agents, whether or not covered by insurance. Sublet of any of the premises assigned or assignment to another concession is not authorized. Use of the premises and NAFI furnished property for any purpose other than those specifically set forth herein is prohibited. Concessionaire will not make any alterations in the facilities provided without prior authorization from the NAFI manager. The Concessionaire will comply with installation fire and safety regulations, and applicable health and sanitation regulations. The concessionaire will post or display on the premises any sign furnished by the NAFI.

15. Taxes:

a. Concessionaire assumes complete and sole liability for all Federal, State, host country, and local taxes applicable to the property, income, and transactions of the Concessionaire, and where required by applicable laws and regulations, will collect and remit to the State applicable sales taxes. Sales taxes, which have been collected, are excluded from the computation of gross receipts in the determination of the fee payable to NAFI. The amount of taxes excluded will not exceed the actual sum payable to the State. Where required by State law or regulation, the Concessionaire will obtain and conspicuously display the State sales tax permit.

b. The Concessionaire warrants that the amount payable to the NAFI has not been reduced by the amount of any tax or duty from which the Concessionaire is exempt. If any such tax or duty has been included the pricing or consideration through error or otherwise, the contract pricing or consideration will be correspondingly reduced or adjusted. If for any reason after the contract date, the Concessionaire is relieved in whole or in part from the payment or the burden of any tax or duty included in the contract pricing or other consideration, the contract pricing and other consideration will be correspondingly reduced or adjusted.

PERFORMANCE WORK STATEMENT

FOR

NAF HOT & COLD FOOD AND NON-ALCOHOLIC BEVERAGES CONCESSIONAIRE

RAF Mildenhall Galaxy Club and Off Sites

Table of Contents

SECTION 1 Description of Services/General Information Pages 8-15

SECTION 2 Service Delivery Summary Page 16

SECTION 3 Non-appropriated Funds Instrumentality (NAFI) Furnished Property and/or Services Pages 17-18

Attachment 1 – Building 437 Floor Plans Pages 19-20

Attachment 2 – Equipment Listing Page 21

PERFORMANCE WORK STATEMENT

FOR

NAF FOOD AND BEVERAGE CONCESSIONAIRE

RAF Mildenhall Galaxy Club and Off Sites

SECTION 1 – DESCRIPTION OF SERVICES/GENERAL INFORMATION

1. DESCRIPTION OF SERVICES. This Performance Work Statement (PWS) details the general requirements for a Concessionaire to operate a kitchen and restaurant providing Food and Non-Alcoholic Beverages for the Non-Appropriated Fund Instrumentality (NAFI) at Royal Air Force Mildenhall (RAFM) Galaxy Club, England. The Concessionaire must be capable of handling up to 150+ customers per meal period and the ability to deliver hot meals to multiple locations 24/7, 365 days a year. The Concessionaire shall perform the work to commercial standards, applicable to local and DoD required laws and regulations, and in accordance with this Performance Work Statement (PWS).

1.1 TYPE OF SERVICE REQUIRED. The Concessionaire shall provide all personnel, transportation, supervision and all food and related supplies required to operate a kitchen and a fast, casual restaurant as well as plated and buffet style catered services. For the casual restaurant, the Concessionaire will develop the menus and provide the suggested menus for approval within 5 days of the contract being awarded. The Concessionaire will provide the catering menu within 10 days of the contract being signed. The Concessionaire has the option to modify 20% of the menu after the initial three months of operation. Food offerings will not directly compete with the core FSS offerings.

1.1.1 CATERING. The Concessionaire shall be responsible for the management, preparation, and delivery of all food at catered events offered at the Galaxy Club or off-site. The Galaxy Club shall retain full authority and responsibility for administering catering contracts where the Galaxy Club manages the catering contract and the collection of payments from the customer and remittance to the catering contractor. This collaboration is intended to provide high-quality food service while allowing the Galaxy Club to maintain operational and brand control over its hospitality offerings.

a. Catered Events: Bookings will be managed by the Galaxy Club manager, subject to the following terms:

• The Concessionaire will cater food services for all requested events. The concessionaire will be responsible for the management and delivery of food, event food stations, kitchen, bussing stations and buffet clean up.

• The NAFI will collect payments, set up, tear down and provide waiter service during catered contracted events as needed.

1.1.2 PAYMENT. In exchange for the right to operate the food and beverage (non-alcoholic) portion of the Galaxy Club the Concessionaire agrees to pay the NAFI 15% of GROSS monthly sales in UK sterling currency (£). The Galaxy Club will communicate the total monthly value of the catering food sales to Resource Management (FSR) for inclusion in the Concessionaire's monthly sales report. Payment owed to the NAFI will be paid by the second business day of the month to include Concessionaire’s Settlement Report (total sales receipt/tape) for the preceding month.

1.1.3. This concessionaire contract will have a base period of one year with an option to extend the terms and conditions of said contract for an additional four (4) years, in one year interval extensions, for a potential total of five (5) years.

1.4. SELECTION TRANSITION. The vendor selected as the NAF Food and Beverage (non-alcoholic), shall be given a transition period of up to four (4) weeks from the contract start date to have the concession fully operational. During the four-week period the Concessionaire will not be required to provide any type of interim service.

1.5 POINT OF SALES (POS) SYSTEM: The Concessionaire shall use a Point of Sale (POS) system to record all payment transactions. All sales shall be rung up in full view of the customer. All prices will be posted in UK sterling currency (£). The Concessionaire shall provide their own change fund and credit card payment terminal to operate their sales activity.

Sterling Pounds (£) and US dollars ($) cash may also be accepted. The Concessionaire shall accept credit cards including Visa/Mastercard for payment from patrons. Service fees, charge backs, merchant agreements and other arranged costs levied by the charge card issuing companies shall be borne by the Concessionaire. The Concessionaire shall conduct cash counts of sales at the close of business each day and all cash receipts will be placed in a safe. All paperwork shall be available for auditing by the NAFI manager or his/her authorized representative. Payment owed to the NAFI will be paid by the second business day of the month to include a Settlement Report (totals sales receipt/tape) for the preceding month.

1.6 MENUS. Provide a nutritional foundation for total force readiness with nutritionally sound meals that are appealing to diners. Building menus that reflect nutritious and healthy menu options.

1.7 FOOD OPERATIONS. The Concessionaire shall operate food offerings for Breakfast, Lunch, Dinner and catered events on and/or off-site. All proposed prices are to be in UK sterling currency (£). The Concessionaire must be able to offer “fast casual” service at lunch during peak periods to expedite food delivery in 10 minutes or less. Peak Periods are traditionally 11am-1pm and 5pm-7pm.

1.8 CLEAN-UP. The Concessionaire shall ensure all trash and debris is properly disposed of each day. Materials that have been determined by the NAFI as salvage will be returned to the owning organization for proper disposal.

1.9 HOUSE-KEEPING. The Concessionaire will be responsible for the cleanliness of the kitchen, storeroom, Roadhouse Grill dining area, and other affected areas used in conjunction with dining or catering operations. The Concessionaire shall act in accordance with the current version of the Tri-Service Food Code that is being utilized at this time.

1.10 CONCESSIONAIRE ACQUIRED PROPERTY. The Concessionaire shall furnish everything needed to perform this contract according to all of its terms except for those items or services specifically stated in Section 3, NAFI Furnished Property and/or Services.

1.11 APPROVED SOURCES FOR GOODS/ITEMS. The Concessionaire may acquire fresh produce and fruits from the local economy if the specific sources of supply are acceptable to US Air Force Public Health Officials. A listing of acceptable local purchase items and vendors will be provided to the Concessionaire by the NAFI. Potential vendors outside of this list must be made available to the servicing Public Health office for approval. The servicing Public Health office has the final authority for these items and will provide updates to the Concessionaire through the NAFI as they are made. The Concessionaire shall acquire all other good/items from approved suppliers as determined by the serviced Public Health office, 48 OMRS Public Health Flight (email: usafe.lakenheath.48-mdg.mbx.food-safety-and-sanitation-section@health.mil or telephone 01638 528777. All purchases of meat, dairy, perishable and non-perishable food products will be USDA approved without exception. In addition, the Concessionaire must mailto:usafe.lakenheath.48-mdg.mbx.food-safety-and-sanitation-section@health.mil complete an initial food vendor request within 14 days of the contract being awarded and have Public Health approval prior to initial opening and must follow the basic facility checklist to comply with Public Health policy.

1.12 FOOD TEMPERATURES. Holding temperatures on freezers and refrigerators will be checked three times daily (opening, mid-shift, and closing) during normal business hours and twice, at a minimum, on condensed work schedules. At the end of each work period, all NAFI facilities, equipment, supplies, food items and materials shall be secured.

1.13 GENERAL INFORMATION:

1.13.1. QUALITY CONTROL. The Concessionaire shall adhere to commonly accepted commercial practices. The Concessionaire shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the Concessionaire shall develop quality control procedures addressing the areas identified in Section 2, Service Delivery Summary.

1.13.2. QUALITY ASSURANCE. The NAFI will evaluate the Concessionaire’s performance by appointing a Contracting Officer Representative (COR) to monitor performance to ensure services are received. The COR will record all surveillance observations.

1.13.3. CONTRACTING OFFICERS REPRESENTATIVE (COR). The Concessionaire shall coordinate all aspects of this contract’s performance with the COR. Completed work shall be subject to inspection and acceptance by COR. This designation will be made in writing by the Contracting Officer at the time of the contract award, or prior to commencement of COR duty.

The COR shall NOT direct or redirect any Concessionaire action(s). This can only be done by the Contracting Officer.

1.13.4. CONTRACTING OFFICER AUTHORITY. Only the Contracting Officer has authority to enter into, administer, terminate or modify the terms and conditions herein. Any changes made by persons other than the Contracting Officer will be considered an Unauthorized Commitment and subject to Ratification Actions in accordance with DAFMAN 64-119, Chapter 11, paragraph 11.7.

1.13.5. SECURITY REQUIREMENTS. Concessionaire personnel shall meet security standards and have a favorable police background check prior to working in the concession.

This requirement applies to present and future employees performing work under this contract on US facilities or in US controlled areas. Failure to submit required information, obtain required documentation, or obtain necessary clearances shall result in the exclusion of employees from work sites or US controlled areas until appropriate clearance and documentation is obtained.

The Concessionaire shall employ responsible personnel qualified to perform according to this contract/statement of work. All employee costs, expenses and benefits must be undertaken at the expense of the Concessionaire.

1.13.6. CONTRACT MANAGER. The Concessionaire shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the Concessionaire when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate(s) shall have full authority to act for the Concessionaire on all contract matters related to the daily operation of this contract. The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with NAFI personnel designated by the contracting officer to discuss problem areas.

The Concessionaire shall ensure the contract manager or alternate can be contacted during other than normal duty hours. Telephone numbers shall be provided to the contracting officer at the pre-performance conference. The contract manager and alternate must be able to read, write, speak, and understand English.

1.13.7. CONCESSIONAIRE EMPLOYEES. The Concessionaire shall not employ people on this contract if such an employee is identified to the Concessionaire by the contracting officer or NAFI as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The Concessionaire shall remove from employment in the concession, on the request of the Contracting officer, any employee of the Concessionaire if, in the opinion of the Contracting Officer or their duly authorized representative, the conduct of such person while in and about the premises covered by the contract interferes with the provisions of quality services or undermines military good order and discipline.

1.13.8. EMPLOYEES. The Concessionaire shall not employ any person who is an active employee of the United States NAFI, if the employment of that person could create a conflict of interest. Nor shall the Concessionaire employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD Directive 5500-7. The Concessionaire shall hire, supervise, direct the work of, discharge and determine compensation and other benefits of all personnel working at the facility in the employ of the Concessionaire. The Concessionaire shall be responsible for the timely payment of all costs and expenses relating to all employees at the facility, including, but not limited to, all expenses relating to employee compensation, wages, bonuses, payroll or other taxes, social security, fringe benefits, workmen’s compensation, unemployment compensation, insurance (group) and all federal, state or local Government employee insurance of benefit programs of any kind that now or may later exist.

a. The Concessionaire is cautioned that off-duty active military personnel hired to perform services under this contract may be subject to permanent change of station (PCS), change in duty hours, or short notice deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Concessionaire’s ability to perform.

Their absence at any time shall not constitute an excuse for nonperformance under this contract. Any off-duty active military must fill out an Off-Duty Employment form and have it approved by the appropriate legal office and the appropriate authority before performing any services under this contract.

b. Employees must be able to speak English with structural accuracy and vocabulary to effectively participate in contract performance related conversations. Employees dealing with customers must be able to effectively communicate menu items, process customer orders, and answer customer’s questions. Managers must be able understand and communicate complex processes and operational discussion related to the performance of the services in contract.

c. Concessionaire personnel shall present a neat appearance and wear uniforms provided by the Concessionaire to make the employees easily recognized as Concessionaire employees. While on duty, the employees shall wear name badges provided by the Concessionaire. The cleanliness and sanitation standards for personnel and their clothing shall be those required by the Tri-Service Food Code, and DAFI 48-116 Food Safety Program. NAFI will approve uniforms to ensure they are compliant with AF regulations prior to Concessionaire purchase.

1.13.9. IDENTIFICATION. The Concessionaire shall provide the following list of data electronically on each employee who will be working under the contract. The Concessionaire shall include a list of workers and supervisors assigned to this project. For everyone the list shall include:

Full Name Place of Birth Current Address Identification number (Photocopy of ID)

1.13.10. The Concessionaire shall make sure all employees, including management, have the following current and valid professional certifications before starting work under this contract.

Air Force Medical Clinic will provide free health examinations required for the certificates and free training on proper sanitation procedures for all Concessionaire employees. Duplicates of the certificates will be maintained in each employee’s work area(s).

Health Certificates for Food Service Attendants, Training Certificates for Food Service Attendants.

1.13.11. INTERACTIVE CUSTOMER EVALUATION (ICE). The Concessionaire shall utilize the existing customer comment program, Interactive Customer Evaluation (ICE). The Galaxy Club Manager will brief the Concessionaire on the customer comment program prior to the first performance day. All complaints will be handled within 24 hours whenever possible.

1.13.12. HOURS OF OPERATION. Static days and hours of operation will be Monday – Sunday from 7am – 9:30pm. (Hours may change as customer driven program increases and catered events are booked.

a. Concessionaire shall minimally operate the concession from Monday – Sunday 7am – 9:30pm including British holidays. The Concessionaire is expected to operate the concession for a minimum of 52 weeks throughout the calendar year. The Concessionaire shall coordinate closures or reduction of business hours of the concession (for holidays, special circumstances, etc.) with the NAFI manager and provide a minimum of two months’ written notice. The contractor cannot close for any length of time without written approval from the Community Services Flight Chief. If business hours and days of operation need to be changed to meet the needs of the customers, the Concessionaire is required to submit a written request to change operating hours to the NAFI manager for coordination.

1.13.13. US FEDERAL HOLIDAYS. The Concessionaire is not required to provide services on holidays recognized by the United States. Recognized holidays are:

New Year’s Day January 1 Martin Luther King’s Birthday 3rd Monday in Jan.

President’s Day 3rd Monday in Feb.

Memorial Day Last Monday in May Juneteenth Day June 19 Independence Day July 4 Labor Day First Monday in September Columbus Day 2nd Monday in October Veterans Day November 11 Thanksgiving Day 4th Thursday in November Christmas Day December 25

1.13.14. FAMILY/GOAL DAYS. The Concessionaire will adjust the hours of operation in conjunction with the facility’s operating hours on Family/Goal days.

1.14. SAFETY REQUIREMENTS. Safety, health, and fire hazards may exist when working on this contract. The Concessionaire is required to provide all employees with the appropriate personal protective equipment in order to safely execute tasks that pose these hazards.

1.14.1. SAFETY AND HEALTH TRAINING. The Concessionaire shall develop a safety training program to provide work safety, fire prevention, and health training to all Concessionaire employees performing work under this contract. The Concessionaire shall maintain records of such training as part of the Quality Control Program.

a. The Concessionaire’s safety training program shall be of sufficient length and depth to ensure that employees are familiar with the following:

• The hazards of the work tasks they perform

• The hazards of the work areas include physical dangers and hazardous substances

• The personal protective clothing and equipment they will need will know how to use it and how to maintain it

• The location and use of emergency and fire prevention equipment and fire reporting procedures

• The emergency procedures that apply to their jobs include evacuation and emergency reporting

• How to identify and report hazards

• How to report work-related injuries and illnesses

• The Concessionaire shall attend all necessary training sessions required by the

USAF to ensure the safety of the facility and its patrons.

• The Concessionaire is responsible for ensuring Concessionaire personnel are trained in the selection, use, inspection, and care of all Concessionaire owned safety equipment used in the performance of this contract. The Concessionaire shall maintain records of such training as part of the Quality Control Program Employee Training/Credential file.

1.14.2. SAFETY CONSIDERATIONS. Concessionaire personnel shall give due consideration to personal safety and the safety of other personnel while performing assigned duties.

1.14.3. PHYSICAL EXERTION. The Concessionaire is cautioned that some of the tasks identified will require moderate to severe physical exertion. It is the Concessionaire’s responsibility to ensure that employees assigned physically demanding tasks are physically fit and capable of performing the task required under this PWS.

1.14.4. PERSONNEL PROTECTIVE EQUIPMENT (PPE). The Concessionaire shall supply any PPE required for use by Concessionaire employees in the performance of work under this contract and ensure employees wear the protective equipment required for the work being performed.

a. The Concessionaire is responsible for ensuring all PPE owned by the Concessionaire is in good, safe, operating condition. The Concessionaire shall periodically inspect, maintain, and clean the Concessionaire owned PPE, and ensure the PPE is properly stored to protect it against environmental conditions that might contaminate, or degrade its effectiveness.

1.14.5. VEHICLE SAFETY. Concessionaire personnel shall abide by all operational safety regulations and laws while operating a vehicle in the performance of this contract.

a. The use of seat belts is mandatory for all vehicle occupants while the vehicle is in operation on any NAFI installation. Concessionaire personnel shall abide by and enforce this requirement.

1.15. HAZARD AND MISHAP REPORTING. The detection of unsafe or unhealthy working conditions and prompt abatement of hazards at the lowest possible working level are essential elements of the Air Force Occupational Safety and Health (AFOSH) program. The NAFI safety, fire, and security investigators will investigate mishaps and accidents. Concessionaire personnel shall cooperate fully with the investigators during any mishap investigation.

1.15.1. ENVIORNMENTAL AND HAZARDOUS MATERIALS HANDLING AND

STORAGE. If Concessionaire personnel spill or release any toxic or hazardous substance into the environment, the Concessionaire shall immediately contact the Base Fire Department, Contracting Officer, and Civil Engineering Base Environmental Office. All Hazardous/Flammable materials will be stored IAW Base Safety and Fire Policies.

a. Any mishap requiring emergency medical, fire, or police services shall be reported using the emergency services number: 01638-547911 or DSN 911

b. The Concessionaire shall promptly notify the Contracting Officer and COR of mishaps as soon as possible after the mishap occurs not to exceed 1 hour of the incident occurring.

1.15.2. FLAMMABLE AND COMBUSTIBLE MATERIALS/LIQUIDS. The Concessionaire shall keep the use of flammable and combustible liquids to the bare minimum. When possible, the Concessionaire shall use non-flammable cleaning liquids and sprays.

a. Quantities of flammable liquids shall be kept in closed containers and stored in approved storage cabinets. The Concessionaire may use the NAFI owned, common use storage cabinet. The NAFI will not be responsible for Concessionaire owned materials stored in the NAFI's storage cabinet.

b. All flammable wastes shall be placed in clearly marked metal containers with self-closing lids these will be provided by the NAFI. Disposal of unused solvents and degreasing compounds and other hazardous waste will be coordinated with the auto hobby shop manager.

1.15.3. FIRE PROTECTION. The Concessionaire shall comply with fire protection and prevention regulations and fire defense plan prescribed for this facility. A copy of the regulation and plan is on file with the NAFI Manager. The Concessionaire shall not store highly flammable materials within Government buildings or concession premises. Prior to opening the concession, the NAFI manager will brief the Concessionaire on fire protection and prevention regulations.

1.15.4. SANITATION AND SAFETY REQUIREMENTS. - All service personnel, facilities, machines, equipment, and apparatus used in the preparation, production, processing, handling, storage or delivery of food and drink products shall meet the sanitary standards prescribed by the NAFI, and bacteriological requirements established by current directives. The NAFI manager will furnish copies of applicable directives to the concessionaire.

a. The Concessionaire’s personnel and facilities are subject to inspection by Medical and Safety teams without advance notice (see Section 2 and QASP for further clarification).

1.16. TOBACCO PRODUCTS. Smoking is not permitted in NAFI facilities; Concessionaires shall refrain from smoking in any area identified as a no-smoking area. Smoking is only authorized in approved designated tobacco use areas.

1.17. ALCOHOL. Concessionaire personnel shall not consume any alcoholic beverages prior to or while performing work under this contract. Concessionaire personnel shall not operate any NAFI Owned Vehicle if they have consumed any alcoholic beverage within the previous 8 hours.

1.18. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. This provision is not applicable since no services are required during the crisis. The Contracting Officer or Contract Administrator shall notify the Concessionaire, by any means of communication, of a crisis. There shall be no costs paid by the NAFI to the Concessionaire during a crisis except those costs incurred for work performed under this contract and PWS.

1.19. PHYSICAL SECURITY. The Concessionaire shall be responsible for safeguarding all NAFI property provided for Concessionaire use. At the close of each duty day, the NAFI facilities, equipment and materials shall be secured. The Concessionaire shall be responsible for safeguarding all NAFI property, materials, food items and supplies provided for Concessionaire use. The Concessionaire will be subject to an annual property inventory conducted by the NAFI.

The Concessionaire will be held accountable for losses and responsible for replacement costs when excess loss occurs. Additionally, if equipment parts are replaced by the NAFI and quickly fail again because of misuse or improper handling, the Concessionaire is responsible for the replacement amount, including installation. Food Safety and Security is the sole responsibility of the Concessionaire.

THE PARAGRAPHS ABOVE REPRESENT THE GOVERNMENT’S MINIMUM NEEDS.

UPON AWARD, THE CONCESSIONAIRE WILL BE ENCOURAGED TO PROVIDE

ADDITONAL OPTIONS TO ENHANCE CUSTOMER SATISFACTION OR EXPERIENCE.

THIS INCLUDES, BUT IT IS NOT LIMITED TO OPTIONS SUCH AS ALTERNATE

OPERATING HOURS, CHILDREN’S MENUS, ROTATING SPECIALITY THEME NIGHTS,

ETC.

SECTION 2 - SERVICE DELIVERY SUMMARY. The following Services Delivery Summary (SDS) identifies the performance objectives and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Item Performance Objective

PWS

Para.

Performance Threshold

Inspection Method Frequency

Maintain Proper Food Temperatures

No more than 1 discrepancy per week

Periodic

Daily

2 Follow Approved

Menu

No more than 1 discrepancy per month

Periodic Inspection, Customer Complaint

Random

Cleanliness and Sanitation

No more than 1 discrepancy per week

Weekly

Comply with Inventory control procedures

No more than 1 discrepancy per month

Monthly

Satisfaction

No more than discrepancies per month

Periodic Inspection, Critiques

Cash Control

No more than discrepancies per month

Periodic Inspection, Critiques

SECTION 3 – NAFI-FURNISHED PROPERTY AND/OR SERVICES

3.1 The NAFI shall provide at no additional cost to the Concessionaire:

3.1.1 Space for the operation of this concession to include a kitchen area, dining area, cooler/freezer unit and office space. See attachment 1 for floor plan specifications.

3.1.2 Electricity, water, drainage, heat; IAW U.S. Air Force Initiatives and AFIs.

3.1.3 Trash collection; Trash will be placed within a centralized skip provided by NAFI.

3.1.4 The NAFI will provide current installed kitchen equipment to operate the concession.

The kitchen equipment will be in good working condition. The Concessionaire shall be responsible for repair/maintenance of all NAFI equipment and furnishings signed over after initial inventory. The Concessionaire will not be responsible for fair/normal wear and tear of these items but shall be responsible for their replacement if damaged due to negligence. Both the NAFI and Concessionaire, prior to the first performance date, will take a physical inventory of all government furnished equipment. Additionally, periodic equipment inventories may be taken by the NAFI when required as part of a requirement for compliance with an Air Force Regulation. The Concessionaire shall be present during this inventory. The Concessionaire shall be responsible for maintaining furnishings, fixtures, furniture, wall coverings, and decorations in good repair. Not causing or allowing any damage or loss to the property or contents, fair wear and tear excepted and use the Property and Contents in a proper and appropriate manner. The NAFI will not purchase new NAFI equipment to replace items that have reached the end of their lifespan. The concessionaire will need to make other arrangements. The Concessionaire is liable to change, replace or renew at his/her own cost all light bulbs, fuses, plugs, batteries, and dishwashing chemicals. Maintenance of concessionaire furnished equipment will always be in good working condition.

3.1.5 Concessionaire shall provide all equipment required for operation of this concession beyond that provided by the NAFI (must be compatible with existing electric load capability of the NAFI). The Concessionaire shall conduct a site survey to determine any additional equipment required for the operation of the dining operation in addition to equipment provided by the NAFI. Additional equipment is the responsibility of the Concessionaire. The Concessionaire must notify the NAFI of any additional equipment the Concessionaire wants to install to ensure adequate facilities are available and coordinated with the appropriate agencies.

3.1.6 The Concessionaire must maintain all dining room furnishings, kitchen equipment and facilities. Damages incurred to Government Furnished Furniture, Fixtures, Facilities and Equipment (GFFF&E) other than normal wear and tear will be restored and/or replaced by the Concessionaire. A full inventory of GFFF&E will be taken prior to Concessionaire occupancy with quantities and condition of all items and signed by both parties. Any interior change shall be coordinated with, and approved by, the NAFI manager or authorized representative prior to implementing such a change. No changes will take place unless approved by the NAFI manager or representative. Promptly replace all cracked or broken glass with the same quality glass, where the crack or breakage is caused because of any action or misuse or negligence of the Concessionaire, third party, or visitors. Keep the Contents of the Property, including all electrical gas and other appliances equipment and apparatus in good repair and condition, fair wear and tear excepted. Do not cause an overload of the electrical circuits by the inappropriate use of multi-socket electrical adaptors or extension cables when connecting appliances to the mains electric system. The Concessionaire must comply with local and Air Force safety regulations.

3.1.7 Prevent obstructions at all times. Take all reasonable precautions not to cause blockage to the drains and pipes in or about the property. If a blockage is caused because of misuse or negligence of the Concessionaire, the Concessionaire shall pay or be liable to pay the reasonable costs associated with the clearance of the obstruction. Prevent infestation by not keeping any refuse or rubbish in the property and regularly dispose of it in a suitable receptacle to maintain acceptable levels of hygiene and prevent outbreaks of any infestations of pests or disease. Should there be an infestation within the property the Concessionaire is responsible for notifying the COR immediately within one (1) business day. Not to smoke or allow any other person to smoke any cigarettes (including electronic cigarettes), cigars, pipes, or other form of tobacco or other substance within the property

3.1.8 The Concessionaire must supply secure dry storage equipment (i.e. locks, shelves, and cage) for dry goods and supplies area provided.

3.1.9 Commercial Telephones. The Concessionaire shall be responsible for any costs associated with the installation and operation of commercial telephones.

3.1.10 Fixtures, inventory, and other installed equipment identified in the contract as “Concessionaire owned” shall remain the property of the Concessionaire.

3.1.11 END OF CONTRACT. At the expiration or sooner termination of this contract the following are required:

3.1.11.1. Delivery to the Concessionaire possession of the property and the contents in a sound and clean condition as at the beginning of the Term (reasonable wear and tear excepted) and in the rooms or places as they are listed in the inventory.

3.1.11.2 Make good and/or pay for the repair of or replacement of any of the contents that are…