Ex. B Agency Special Requirements.pdf
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- 4SD0096
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This document is a Space Programming Requirements document for a Department of Veterans Affairs (VA) Regional Office, detailing the spatial needs and allocation for various divisions within the office. The space programming summary outlines requirements for multiple divisions, including the Director's Suite, Human Resource Management, Veterans Service Center, Support Services Division, and others, with specific breakdowns of personnel space, equipment space, and shared support space.
The document provides a comprehensive spatial analysis, indicating a total usable square footage (USF) requirement of 17,267 square feet, with a circulation factor of 32% adding an additional 5,222 square feet. The total full-time employee (FTE) count is 150, resulting in 150 USF per person. Key divisions like the Veterans Service Center occupy the largest space allocation with 11,592 USF, while other areas like the Director's Suite require 2,166 USF. The space programming considers various functional needs, including personnel workstations, equipment storage, conference rooms, and support areas across different VA operational divisions.
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Text version
5/22/2025
Department of Veterans Affairs V e t e r a n s B e n e f i t s A d m i n i s t r a t i o n
Space Programming/Requirements
VA Regional Office, City, State
Office of Administartion and Facilities (20M31) Kevin Odom VBA Project Manager PH: (202) 632-8902 kevin.odom@va.gov
Date: 9/26/2024
Veterans Benefits Administration
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Quantity USF TOTAL USF
FTE Required Required
DIRECTOR'S SUITE 11 2166
Personnel Space 970 Shared Equipment Space 254 Shared Support Space 942
EDUCATION DIVISION 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
HUMAN RESOURCE MANAGEMENT 3 652
Personnel Space 232 Shared Equipment Space 120 Shared Support Space 300
INTERVIEW AREA 0 630
Personnel Space 0 Shared Equipment Space 80 Shared Support Space 550
OIT - OInformation Resources Management 1 1072 Personnel Space 120 Shared Equipment Space 52 Shared Support Space 900
LOAN GUARANTY DIVISION 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
PMC VA Pension Benefits 0 0 Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
SUPPORT SERVICES DIVISION 3 1035
Personnel Space 232 Shared Equipment Space 53 Shared Support Space 750
VETERANS SERVICE CENTER 131 11592
Personnel Space 7,884 Shared Equipment Space 390 Shared Support Space 3,318
VETERAN READINESS & EMPLOYMENT DIVISION 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
NATIONAL CALL CENTER 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
UNION OFFICE 1 120
Personnel Space 120 Shared Equipment Space 0
V A R E G I O N A L O F F I C E S P A C E P R O G R A M M I N G S U M M A R Y
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Shared Support Space 0 TOTAL USF AREA REQUIRED for Veterans Benefit Administration 17,267
TOTAL USF AREA REQUIRED for Veterans Benefits Administration - Personnel & Support Space 16,318
TOTAL USF AREA REQUIRED for Veterans Benefits Administration - Equipment Space 949
CIRCULATION FACTOR @ 32% (For Personnel & Support Space only ) 5,222 Building Structure FACTOR @ 0% (For Personnel & Support Space only - Average 10% to 15% ) 0
Grand TOTAL USF AREA REQUIRED for Veterans Benefit Administration 22,489 TOTAL FTE for Veterans Benefit Administration 150
Total USF per Person - VBA 150
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Quantity USF TOTAL USF
FTE Required Required AMERICAN VETERANS of WWI, Korea & Vietnam 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
AMERICAN LEGION 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
DISABLED AMERICAN VETERANS 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
MILITARY ORDER OF THE PURPLE HEART 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
PARALYZED VETERANS OF AMERICA 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
State DOVA & American Legion Rehabilitation 0 0 Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
VETERANS of FOREIGN WARS of THE US 0 0 Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
VIETNAM VETERANS OF AMERICA 0 0
Personnel Space 0 Shared Equipment Space 0 Shared Support Space 0
TOTAL USF AREA REQUIRED for Veterans Service Organizations 0
TOTAL USF AREA REQUIRED for Veterans Service Organizations - Personnel & Support Space 0
TOTAL USF AREA REQUIRED for Veterans Service Organizations - Equipment Space 0
CIRCULATION FACTOR @ 18% (For Personnel & Support Space only ) 0 Building Structure FACTOR @ 0% (For Personnel & Support Space only - Average 10% to 15% ) 0
Grand TOTAL USF AREA REQUIRED for Veterans Service Organizations 0 TOTAL FTE for Veterans Service Organizations 0
Total USF per Person - VSO #DIV/0!
V A R E G I O N A L O F F I C E S P A C E P R O G R A M M I N G S U M M A R Y
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
GRAND TOTAL USF AREA REQUIRED - VETERANS AFFAIRS REGIONAL OFFICE 22,489
TOTAL FTE 150
150Total USF per Person
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
DIRECTOR'S SUITE
Director F 150 Office 1 150 Duress Alarm
Assistant Director/Supervisory Staff Assistant E 120 Office 1 120 Duress Alarm
Deput Chief Comp Service E 120 Office 1 120 Remote VACO Duputy Employee
Information Systems Security Officer/ District MA D 100 Office 3 300 Remote Employees (OIT) & Disrict MAs
Change Management Agent C 56 Workstation 1 56 Management Analyst C 56 Workstation 1 56 Program Analyst C 56 Workstation 2 112 Remote VACO Employees
Receptionist/Secretary C 56 Workstation 1 56 Duress Alarm
Subtotal Personnel Space 11 970
Office of Director Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30" x 20" File 0 36" Lateral Files 14 36" x 20" File 10 140 42" Lateral Files 14 42" x 20" File 0 Bookcases 9 36" x 12" Shelf 4 36 Copier 15 1 15 Equipment/Work Counters 10 1 10 Faxes 3 1 3 Printers 4 2 8 Shredder 4 0 Storage Cabinets 14 36" x 18" Cabinet 3 42
Subtotal Equipment Space 254
DIRECTOR'S SUITE
Notes
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Office of Director Shared Support Space Coat Closets 12 1 12 Copy Area 100 1 100 Director's Conference Room 250 1 250 Duress Alarm
Equipment Area 120 1 120 Pantry 80 2 160 Reception/Waiting Area 150 1 150 Duress Alarm
Storage Room 150 1 150
Subtotal Shared Support Space 942
TOTAL DIRECTOR'S OFFICE USF AREA REQUIRED 2,166
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
EDUCATION DIVISION
Education Officer (GS 14 or higher) E 120 Office 0 Education Officer (GS 13 or lower) C 56 Workstation 0 Education Liaison Representative C 56 Workstation 0
Subtotal Personnel Space 0 0
Education Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Faxes 4 0 Printers 12 0 Storage Cabinets 14 18"x36" Cab. 0
Subtotal Equipment Space 0
Education Shared Support Space Conference Room - Small Seating 4-8 People 150 0 Shared Copy Area 100 0 File Room 150 0 Storage Room 100 0 Waiting Area 150 0
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
EDUCATION DIVISION
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
HUMAN RESOURCE MANAGEMENT
Human Resource Liaison Specialist (GS 14 or higher) E 120 Office 0 Duress Alarm
Human Resource Liaison Specialist (GS 13 or lower) C 56 Workstation 2 112 Duress Alarm
Labor Relation Liaison (GS 14 or higher) E 120 Office 1 120 Duress Alarm
Labor Relation Liaison (GS 13 or lower) C 56 Workstation 0 0 Duress Alarm
Management Analyst C 56 Workstation 0 Program Analyst C 56 Workstation 0 Secretary/Receptionist C 56 Workstation 0 Duress Alarm
Subtotal Personnel Space 3 232
Human Resources Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30" x 20" File 0 36" Lateral Files 14 36" x 20" File 0 0 42" Lateral Files 14 42" x 20" File 4 56 Bookcases 9 36" x 12" Shelf 2 18 Copier 15 1 15 Equipment/Work Counters 10 1 10 Faxes 3 1 3 Printers 4 1 4 Storage Cabinets 14 36" x 18" Cabinet 1 14
Subtotal Equipment Space 120
Human Resources Shared Support Space Copy Area 50 1 50 Storage Room 150 1 150 Waiting Area 100 1 100
Subtotal Shared Support Space 300
TOTAL HUMAN RESOURCES USF AREA REQUIRED 652
HUMAN RESOURCE MANAGEMENT
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
OIT - OFFICE OF INFORMATION & TECHNOLOGY
Information Resource Manager (GS 14 or higher) E 120 Office 1 120 Duress Alarm Information Resource Manager (GS 13 or lower) C 56 Workstation 0 Assistant Division Chief (GS 14 or higher) E 120 Office 0 Assistant Division Chief (GS 13 or lower) C 56 Workstation 0 Computer Specialist C 56 Workstation 0 OA Clerk C 56 Workstation 0 Program Analyst C 56 Workstation 0 Secretary C 56 Workstation 0 Technician C 56 Workstation 0 Telecommunication Specialist C 56 Workstation 0
Subtotal Personnel Space 1 120
IRM Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30" x 20" File 0 36" Lateral Files 14 36" x 20" File 1 14 42" Lateral Files 14 42" x 20" File 0 Bookcases 9 36" x 12" Shelf 0 Card File 14 20"x36" File 0 Copier 15 0 Equipment/Work Counters 10 1 10 Faxes 3 0 Printers 4 0 Storage Cabinets 14 36" x 18" Cabinet 2 28
Subtotal Equipment Space 52
OIT - OFFICE OF INFORMATION & TECHNOLOGY
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
IRM Shared Support Space Computer Room 400 1 400 Computer Training Room 600 0 Shared Conference Room - Medium Seating 10-16 People 250 0 Shared Storage Room 250 1 250 Work Area 250 1 250
Subtotal Shared Support Space 900
TOTAL HUMAN RESOURCES USF AREA REQUIRED 1,072
(Location)
Original Date: mm/dd/2006
Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Space Quantity USF Equipment Type Standard Type / Size FTE Required Required
INTERVIEW AREA
Public Contact Coach E 120 Office 0 Duress Alarm Public Contact Interview Room E 120 Office 0 Duress Alarm Assistant Coach C 56 Workstation 0 Duress Alarm Claims Assistant C 56 Workstation 0 Contact Specialist (phone) C 56 Workstation 0 Field Examiner C 56 Workstation 0 Homeless Vet Specialist C 56 Workstation 0 Duress Alarm Intake Special/Reception C 56 Workstation 0 Duress Alarm Legal Instruments Examiner C 56 Workstation 0 Veterans Service Representative C 56 Workstation 0 Intern B 48 Workstation 0
Subtotal Personnel Space 0 0
Veterans Service Center Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" 5-dwr Lateral Files 14 30"x18" File 0 36" 5-dwr Lateral Files 14 36"x18" File 1 14 42" 5-dwr Lateral Files 14 42"x18" File 0 Bookcases/Shelving 4.5 12"x36" Shelf 0 Computer Workstation 20 2 40 Copier - Large 25 0 Copier - Small 15 0 Distribution Table 60 0 Equipment/Work Counters 20 1 20 Faxes 4 0 Microfiche Reader 6 0 Printers 6 1 6 Shredders 4 0 Storage Cabinets 14 18"x36" Cab. 0
Subtotal Equipment Space 80
INTERVIEW AREA
(Location)
Original Date: mm/dd/2006
Print Date: 5/22/2025
Veterans Service Center Shared Support Space Coat Closets 12 0
Conference Room - Small Seating 4-8 people 150 0 Duress Alarm For all private meetings used by all
Conference Room - Medium Seating 10-16 People 250 0 Duress Alarm Shared by all Conference Room - Large Seating 16-30 People 420 0 Duress Alarm Shared by all Hearing Room 250 1 250 Duress Alarm Interview Rooms 100 0 Duress Alarm Shared by all Job Lab Single or multiple workstations 16 4' x 4' 0 Large Training/Multipurpose Room 600 0 Shared Library/Special Projects Room 150 0 Lounge For Public 200 0 Centrally located Phone/Reservation Booth 25 0 Shared by all Storage Room 150 0 Testing Room/Special Projects 150 0 Waiting Area 300 1 300 Shared by all
Subtotal Shared Support Space 550
TOTAL DIVISION USF AREA REQUIRED 630
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
SUPPORT SERVICES DIVISION
Division Chief (GS 14 or higher) E 120 Office 1 120 Duress Alarm Added as part of 10% plus up Division Chief (GS 13 or lower) C 56 Workstation 0 Duress Alarm Assistant SSD Chief (GS 14 or higher) E 120 Office 0 Assistant SSD Chief (GS 13 or lower) C 56 Workstation 0 Agent Cashier C 56 Workstation 0 Accounting Technician C 56 Workstation 0 Accounts Receivable Technician C 56 Workstation 0 Administrative Assistant C 56 Workstation 0 Administrative Section Chief / Supervisor E 120 Workstation 0 Engineer Technician C 56 Workstation 0 Facility Manager C 56 Workstation 1 56 Finance Section Chief E 120 Workstation 0 Duress Alarm Financial Technician C 56 Workstation 1 56 Added as part of 10% plus up Fiscal Clerk C 56 Workstation 0 Mail Clerk (in Mailroom) A 36 Workstation 0 Program Clerk C 56 Workstation 0 Record Management Officer (RMO) C 56 Workstation 0 Safety Technician C 56 Workstation 0 Secretary C 56 Workstation 0 Supply Clerk A 36 Workstation 0 Voucher Audit Examiner C 56 Workstation 0
Subtotal Personnel Space 3 232
Support Services Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Bookcases 4 36"x15" 0 36" Lateral Files 9 36"x18" File 0 36" Storage Cabinets 9 36"x18" Cab. 0 42" Lateral Files 14 42"x18" File 0 Card File 9 0 Collating Area 24 1 24 Copier 15 1 15 Faxes 8 1 8 Microfiche Workstation 36 0 Muzak Cabinet 14 30"x30" 0 Open Files (Shelving) 9 12"x36" Shelf 0 Printers 6 1 6 Safe 14 30"x30" 0 Shredder 2 0 Typewriter 4 0
SUPPORT SERVICES DIVISION
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Subtotal Equipment Space 53
Support Services Shared Support Space Bulk Storage 250 0 Central Supply/Distribution 250 0 Coat Closets 12 0 Conference Room - Medium Seating 10-16 People 250 0 Loading Dock Storage 200 1 200 In standalone building Mail Room 300 1 300 In process of reduction
Nursing Room 100 1 100 Should be located centrally but away from public traffic
Pantry 80 0 No consideration if in proximity of the main breakroom
PIV Office 150 1 150 Secure Room
Publications/Reproduction 250 0 In process of elimination, due to digital record keeping
Subtotal Shared Support Space 750
TOTAL DIVISION USF AREA REQUIRED 1,035
(Location)
Original Date: mm/dd/2006
Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
LOAN GUARANTY DIVISION
Office of Chief Loan Guaranty Officer (G14 or higher) E 120 Office 0 Duress Alarm Loan Guaranty Officer (G13 or lower) C 56 Workstation 0 Assistant Loan Guaranty Officer (G14 or higher) E 120 Office 0 Duress Alarm Assistant Loan Guaranty Officer (G13 or lower) C 56 Workstation 0 Management Analyst C 56 Workstation 0 Secretary/Receptionist C 56 Workstation 0
Construction & Valuation Valuation Officer E 120 Office 0 Assistant Valuation Officer C 56 Workstation 0 Special Adapted Housing Agent (SAH) E 120 Workstation 0 Staff Appraiser C 56 Workstation 0 Hoteling A 36 Workstation 0
Loan Administration Loan Administration Officer E 120 Office 0 Servicing Officer E 120 Office 0 Loan Service Representative C 56 Workstation 0 Team Leader C 56 Workstation 0
Loan Production Loan Product Officer E 120 Office 0 Loan Specialist C 56 Workstation 0 Team Leader C 56 Workstation 0
Subtotal Personnel Space 0 0
Loan Guaranty Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 3 36"x12" Shelf 0 Computer Workstation 36 0 Copier 15 0 Equipment/Work Counters 12 24"x72" 0 Faxes 4 0 Mail Distribution Area 36 0 Microfiche Reader & Printer 25 0 Plan Review Area 36 0 Printers 6 0 Scanner 4 0 Shelving 6 36"x24" 0 Storage Cabinets 9 36"x18" Cab 0
LOAN GUARANTY DIVISION
(Location)
Original Date: mm/dd/2006
Print Date: 5/22/2025
Typewriter 4 0
Subtotal Equipment Space 0
Loan Guaranty Shared Support Space Conference Room - Medium Seating 10-16 People 250 0 Shared Copy Area 50 0 File Room 150 0 Satellite Training Facility Seating 50 People 300 0 Shared Special Projects Room 150 0 Storage Room 150 0 Waiting Area 250 0
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
PMC VA Pension Benefits Pension Management, Center Manager (PMCM) (GS 14 or higher) E 120 Office 0 Duress Alarm Pension Management, Center Manager (PMCM) (GS 13 or lower) C 56 Workstation 0 Duress Alarm Assistant PMCM C 56 Workstation 0 Duress Alarm Veterans Service Representative C 56 Workstation 0 Scanner/Indexer C 56 Workstation 0 Claims Assistant C 56 Workstation 0 Program Clerk C 56 Workstation 0 File Clerk C 56 Workstation 0 Interns C 56 Workstation 0
Subtotal Personnel Space 0 0
Pension Benefits Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases/Shelving 3 36"x12" Shelf 0 Copier - Large 25 0 Equipment/Work Counters 12 0 Faxes 4 0 Movable Pedestals 7 15"x28" File 0 Printers 6 0 Rolling Carts 6 18"x40" 0 Scanner 12 0 Small Copier 15 0 Storage Cabinets/Wardrobes 9 36"x18" Cab. 0
Subtotal Equipment Space 0
Pension Benefits Shared Support Space Conference Room - Medium Seating 10-16 People 250 0 Duress Alarm Shared Copy Area 50 0 Library/Special Projects Rm. 120 0 Storage Room 150 0 Waiting Area 150 0
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
PMC VA Pension Benefits
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Space Quantity USF Equipment Type Standard Type / Size FTE Required Required
VETERANS SERVICE CENTER
Front Office VSC Manager E 120 Office 1 120 Duress Alarm
VSC Assistant Manager D 100 Office 1 100 Duress Alarm
MA C 56 Workstation 1 56 Duress Alarm Added as part of 10% plus up
Express Team Triage Coach (IPC) D 100 Office 0 Duress Alarm
Veterans Service Representative C 56 Workstation 0 Claims Assistant C 56 Workstation 0 Rating Veterans Service Representative C 56 Workstation 0 File Clerk C 56 Workstation 0 Program Clerk C 56 Workstation 0 0
Core Team Pre-Determination Coach D 100 Office 10 1,000 1 FTE Added as 10% plus up Veterans Service Representative C 56 Workstation 42 2,352 4 FTE Added as 10% plus up Rating Veterans Service Representative C 56 Workstation 53 2,968 4 FTE Added as 10% plus up Sr. Veterans Service Representative C 56 Workstation 11 616
Special Operation Post Determination Coach Shared w/PreD D 100 Office 0 Veterans Service Representative C 56 Workstation 0 Sr. Veterans Service Representative C 56 Workstation 0 Intern C 56 Workstation 0
Quality Team Rating Quality Review Specialist C 56 Workstation 7 392 1 FTE Added as 10% plus up Authorization Quality Review Specialist C 56 Workstation 5 280 1 FTE Added as 10% plus up
Appeals Team Appeals Coach D 100 Office 0 Claims Assistant C 56 Workstation 0 Decision Review Officer C 56 Workstation 0 Rating Veterans Service Representative C 56 Workstation 0 Veterans Service Representative C 56 Workstation 0 Intern B 48 Workstation 0
Subtotal Personnel Space 131 7,884
VETERANS SERVICE CENTER
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Center Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" 5-dwr Lateral Files 14 30"x18" File 0 36" 5-dwr Lateral Files 14 36"x18" File 5 70 42" 5-dwr Lateral Files 14 42"x18" File 0 Bookcases/Shelving 4.5 12"x36" Shelf 0 Computer Workstation 20 0 Copier - Large 25 2 50 Copier - Small 15 0 Distribution Table 60 2 120 Equipment/Work Counters 20 3 60 Faxes 4 1 4 Microfiche Reader 6 1 6 Printers 6 4 24 Shredders 4 0 Storage Cabinets 14 18"x36" Cab. 4 56 Wardrobes 14 18"x36" Cab. 0
Subtotal Equipment Space 390
Veterans Service Center Shared Support Space Coat Closets 12 4 48 Conference Room - Medium Seating 10-16 People 250 0 Conference Room - Large Seating 16-30 People 420 1 420
Conference Room - Small Seating 4-8 people 150 1 150 For all private meetings used by all Employee Lounge/Lunchroom 300 2 600 File Room (locked) 200 0 Large Training/Multipurpose Room 600 2 1,200 Library/Special Projects Room 150 0 Storage Room 300 2 600 Virtual VA Scan Room 200
Waiting Area 300 1 300 In the absense of Interview Area
Subtotal Shared Support Space 3,318
TOTAL DIVISION USF AREA REQUIRED 11,592
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
VETERAN READINESS & EMPLOYMENT DIVISION
VR&E Officer E 120 Office 0 Duress Alarm Where access for two visitors in wheelchairs is necessary, see Guidelines.
Division Chief E 120 Office 0 Duress Alarm Where access for two visitors in wheelchairs is necessary, see Guidelines.
Counseling Psychologist C 56 Workstation 0 DVOP C 56 Workstation 0 Veteran Readiness & Employment Specialist C 56 Workstation 0 Veteran Readiness & Employment Counselor E 120 Office 0 Duress Alarm Where access for two visitors in wheelchairs is necessary, seeGuidelines.
Employment Specialist C 56 Workstation 0 Management Analyst C 56 Workstation 0 Receptionist/Secretary C 56 Workstation 0 Duress Alarm Rehabilitation Technician C 56 Workstation 0 Vocational Rehabilitation Counselor C 56 Workstation 0 Duress Alarm Using Interview room for privacy - on interview area tab
Work Study Intern B 48 Workstation 0 Hoteling for Visiting Counselor A 36 Workstation 0
Subtotal Personnel Space 0 0
VR&E Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Faxes 4 0 Printers 12 0 Storage Cabinets 14 18"x36" Cab. 0
Subtotal Equipment Space 0
VR&E Shared Support Space Conference Room - Medium Seating 10-16 People 250 0 Duress Alarm Shared Employment Services Center 300 0 Equipment/Work Counters 12 24"x72" 0 File Room 100 0 Storage Room 150 0 Waiting Area 100 0
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
VETERAN READINESS & EMPLOYMENT DIVISION
Department of Veteran Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
NATIONAL CALL CENTER
Office of the Chief NCC Manager E 120 Office 0 0 Duress Alarm Super Legal Admin Specialist (GS14 or higher) E 120 Office 0 0 Duress Alarm Super Legal Admin Specialist (GS13 or lower) C 56 Workstation 0 0 Duress Alarm Coach D 100 Office 0 0 Duress Alarm Management Specialist (GS14 or higher) D 100 Office 0 0 Management Specialist (GS13 or lower) C 56 Workstation 0 0 Admin Assistant C 56 Workstation 0 0 Training Coordinator C 56 Workstation 0 0 Program Support Clerk C 56 Workstation 0 0 Secretary C 56 Workstation 0 0 PCR Section-Legal Admin Specialist C1 20 Workstation 0 0
Subtotal Personnel Space 0 0
NCC Shared Equipment Space Bookcases 9 12"x36" Shelf 0 0 Copier 15 0 0 Faxes 4 0 0 Printers 12 0 0 Storage Cabinets 14 18"x36" Cab. 0 0 Mail Table 16 0 0 Computer Workstation 20 0 0
Subtotal Equipment Space 0
NCC Shared Support Space Coat Closets 12 0 0 Conference Room 300 0 0 Equipment/Work Counters 12 24"x72" 0 0 Large Training/Conference Room 420 0 0
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
NATIONAL CALL CENTER
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Benefits Administration Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
UNION OFFICE
Union Office E 120 Office 1 120
1 120
TOTAL DIVISION USF AREA REQUIRED 120
UNION OFFICE
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
AMERICAN VETERANS of WWI, Korea & Vietnam Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Consultant C 56 Workstation 0 Claims Analyst C 56 Workstation 0
Subtotal Personnel Space 0 0
AMVETS Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 10 0 Faxes 3 0 Printers 6 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
AMVETS Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Share the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
AMERICAN VETERANS of WWI, Korea & Vietnam
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
AMERICAN LEGION
Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0
Subtotal Personnel Space 0 0
American Legion Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 10 0 Faxes 3 0 Printers 6 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
American Legion Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Share the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
AMERICAN LEGION
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
DISABLED AMERICAN VETERANS
Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0 National Service Officers C 56 Workstation 0 Receptionist/Secretary C 56 Workstation 0
Subtotal Personnel Space 0 0
DAV Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 10 0 Faxes 3 0 Printers 6 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
DAV Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Share the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
DISABLED AMERICAN VETERANS
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
MILITARY ORDER OF THE PURPLE HEART
Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0 National Service Officers C 56 Workstation 0 Receptionist/Secretary C 56 Workstation 0
Subtotal Personnel Space 0 0
Purple Heart Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 10 0 Faxes 3 0 Printers 6 0 Storage Cabinet 9 36"x18" Cab. 0
Subtotal Equipment Space 0
Purple Heart Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Share the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL PURPLE HEART USF AREA REQUIRED 0
MILITARY ORDER OF THE PURPLE HEART
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
PARALYZED VETERANS OF AMERICA
Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0 National Service Officer C 56 Workstation 0 Receptionist/Secretary C 56 Workstation 0
Subtotal Personnel Space 0 0
PVA Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 12 0 Faxes 3 0 Printers 6 0 Storage Cabinet 9 36"x18" Cab. 0
Subtotal Equipment Space 0
PVA Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Share the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL PVA USF AREA REQUIRED 0
PARALYZED VETERANS OF AMERICA
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
State DOVA & American Legion Rehabilitation Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0
Subtotal Personnel Space 0 0
State DOVA 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 12 0 Faxes 3 0 Printers 6 0 Server 3 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
State DOVA & AL Rehab. Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Equipment/Mail Room 150 0 Shared the total with other VSOs Storage Room 150 0 Shared the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
State DOVA & American Legion Rehabilitation
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
VETERANS of FOREIGN WARS of THE US Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0
Subtotal Personnel Space 0 0
VFW Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcases 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 12 0 Faxes 3 0 Printers 6 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
VFW Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Shared the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
VETERANS of FOREIGN WARS of THE US
(Location)
Original Date: mm/dd/2006 Print Date: 5/22/2025
Veterans Service Organizations Department of Veterans Affairs
Name Functional Title Space VBA Office or Quantity USF Equipment Type Standard Workstation FTE Required Required
VIETNAM VETERANS OF AMERICA
Director E 120 Office 0 Assistant Director C 56 Workstation 0 Claims Analyst C 56 Workstation 0 Claims Consultant C 56 Workstation 0 National Service Officer C 56 Workstation 0 Receptionist/Secretary C 56 Workstation 0
Subtotal Personnel Space 0 0
Vietnam Vets Shared Equipment Space 15" Vertical Files 7 15"x30" File 0 18" Vertical Files 9 18"x30" File 0 30" Lateral Files 14 30"x18" File 0 36" Lateral Files 14 36"x18" File 0 42" Lateral Files 14 42"x18" File 0 Bookcase 9 12"x36" Shelf 0 Copier 15 0 Equipment/Work Counters 10 0 Faxes 3 0 Printers 6 0 Storage Cabinets 9 36"x18" Cab. 0
Subtotal Equipment Space 0
Vietnam Vets Shared Support Space Conference Room - Small Seating 4-8 People Share Shared the total with other VSOs Copy Area 50 0 Storage Room 150 0 Shared the total with other VSOs
Waiting Area 50 0 Shared waiting under Interview Area
Subtotal Shared Support Space 0
TOTAL DIVISION USF AREA REQUIRED 0
VIETNAM VETERANS OF AMERICA
5/22/2025
Department of Veteran Affairs
Function Type Size SF WorkStation A 6' X 6' 36 WorkStation B 8' X 6' 48 WorkStation C 8' X 7' 56 WorkStation C1 5' X 4' 20
Office D 10' X 10' 100 Office w/ Visitors E 10' X 12' 120 Office F 10' X 15' 150
Conference Room Large Seating 16-30 People 420 Conference Room Medium Seating 10-16 People 250 Conference Room Small Seating 4-8 People 150 Conference Room Director Seating 4 People 100
Equipment Area 10' X 12' 120 Library 10' X 12' 120 Pantry 8' X 10' 80 Private Rest Room 5' X 9' 45 Special Project Room 10' X 15' 150 Testing Room 10' X 15' 150 Work Area 10' X 12' 120
O th er S pa ce s
INDEX
W or k Sp ac e
O ff ic e
Co f.
Rm
Space Program Criteria
March 2016 rev. March 2021
VETERANS BENEFITS ADMINISTRATION
VA REGIONAL OFFICE
VA REGIONAL OFFICE SPACE PROGRAM CRITERIA
TABLE OF CONTENTS
TABLE OF CONTENTS
FOREWORD ..................................................................................................................................................... i INTRODUCTION .............................................................................................................................................. ii
VBA ORGANIZATION AND DESCRIPTION
VETERANS BENEFITS ADMINISTRATION ORGANIZATIONAL CHART
VETERANS AFFAIRS REGIONAL OFFICE ORGANIZATIONAL CHART
LEASE AND CONSTRUCTION (GSA AND VA)
SQUARE FOOTAGE TERMS AND ILLUSTRATIONS
SPACE PROGRAM AND DESIGN CRITERIA
WORKSTATION PHILOSOPHY
SPACE TYPES
VBA REGIONAL OFFICE RELATIONSHIP DIAGRAM
ADJACENCY MATRIX
OFFICE OF THE DIRECTOR
OFFICE OF THE REGIONAL COUNSEL
OFFICE OF INFORMATION AND TECHNOLOGY
VETERANS SERVICE CENTER
EDUCATION DIVISION
SUPPORT SERVICES DIVISION
HUMAN RESOURCE MANAGEMENT
LOAN GUARANTY DIVISION/REGIONAL LOAN CENTERS
VETERAN READINESS AND EMPLOYMENT DIVISION
NATIONAL CALL CENTER
PENSION MANAGEMENT CENTER VA PENSION BENEFITS
FIDUCIARY (FID-HUB)
VBA INSURANCE CENTER
VBA CONTRACTING
INFORMATION SECURITY OFFICER
VETERANS SERVICE ORGANIZATIONS
AUXILIARY SERVICES
BUILDING SUPPORT
WORKSTATION AND SUPPORT AREA CRITERIA
TELEWORK
WORKPLACE TYPICALS
WORKPLACE COMPONENTS
GLOSSARY
ABBREVIATIONS
VARO-GSA RELOCATION – GENERIC SCHEDULE
MOVE CHECKLIST
i
FOREWORD
FOREWORD
The “VA Regional Office Design Guide” is the culmination of a partnering effort between the VBA Office of Administation and FacilitiesMission Support and VBA Office of Field Operations.
The focus of this Design Guide is to facilitate the schematic development and design of VA Regional Office building projects. Our intent is to ensureestablish a quality standard level of quality at a reasonable costthat meets VA mission goals and initiatives and is the most fiduciarily responsible for VA Regional Offices. This document will helpaide designers understandin the understanding of VBA’s business operations and requirements. The project architects and engineers remain responsible for developing project-specific data into a complete and accurate physical design that meets the users’ needs and appropriate code requirements.
Office of Administration and FacilitiesMission Support (20M3)
Formatted Table ii
INTRODUCTION
INTRODUCTION
This Design Guide was developed as a design tool to assist developers and VBA staff to better understand design options and help designers understand the functional requirements necessary for proper operation of a VARO.
Developers and designers should utilize this information to provide the best solutions. VBA staff will find it helpful in defining needs and reviewing plans. The workstation typicals contained herein are intended as illustrations of VA's furniture and personnel space needs. They are not meant to limit design opportunities.
The included material is not intended to be project specific. While it does contain the majority of spaces required in a VARO, it is not possible to encompass all potential future requirements. Therefore, it is recommended that the project specific space program be the starting point for an individual project design. In addition, it is important to note that the workstation typicals are a generic graphic representation only. Equipment manufacturers should be consulted for actual dimensions and utility requirements.
VBA ORGANIZATION AND DESCRIPTION
VBA ORGANIZATION AND DESCRIPTION
Current Organization The Veterans Benefits Administration (VBA) is one of three federal agencies that together form the U.S.
Department of Veterans Affairs (VA). As the second largest Department within the federal government, VA provides services to Veterans of the U.S. military and their families. The Veterans Health Administration (VHA) is home to the largest integrated health care system in the nation. The National Cemetery Administration (NCA) maintains National Cemeteries that provide dignified burial services for military Veterans and eligible family members. In partnership with VA’s health and cemetery administrations, VBA provides benefits and services to military Servicemembers, Veterans and their families in recognition of their service to the Nation.
The Veterans Benefits Administration (VBA) provides a variety of benefits and services to Servicemembers, Veterans, and their families. Below are some of the major program offices within VBA.
• Compensation Service: Oversees the delivery of disability compensation, a tax-free monetary benefit paid to Veterans with disabilities that are the result of a disease or injury incurred or aggravated during active military service.
• Pension and Fiduciary Service: Provides program oversight that helps wartime Veterans, their families, and survivors with financial challenges by providing supplemental income through Veterans Pension, Death Pension, and Dependency and Indemnity Compensation. Protects the benefits paid to our most vulnerable beneficiaries who, because of disease, injury, or infirmities of advanced age, are unable to manage their VA benefits.
• Insurance Service: Maintains life insurance programs that give financial security and peace of mind for Servicemembers, Veterans, and their families.
• Education Service: Administers VA's education programs that provide education and training benefits to eligible Active Duty, National Guard, and Reserve Service members, Veterans, and dependents.
• Loan Guaranty Service: Provides oversight of the VA Guaranteed Home Loan Program that guarantees home loans in varying amounts. Ensures Veteran's rights are protected when purchasing a home under this program. Oversees administration of specially adapted housing grants for certain severely disabled Service members and Veterans so they can adapt or acquire suitable housing.
• Office of Transition and Economic Development: Partners within and outside of VA and with numerous federal agencies to advance the economic empowerment and independence of service members, Veterans and their families through increasing access to VA benefits, programs and services that support a seamless transition from military service to civilian life.
• Veteran Readiness & Employment (VR&E) Service: Assists Service members and Veterans with service-connected disabilities to prepare for, obtain, and maintain suitable employment; start their own business; or receive independent-living services. Oversees their education and provides career counseling to help guide career paths and ensure the most effective use of VA benefits.
https://www.benefits.va.gov/compensation https://www.benefits.va.gov/pension/index.asp https://www.benefits.va.gov/fiduciary/index.asp https://www.benefits.va.gov/insurance/ https://www.benefits.va.gov/gibill https://www.benefits.va.gov/homeloans/ https://www.benefits.va.gov/BENEFITS/oted.asp https://www.benefits.va.gov/vocrehab/index.asp
VBA ORGANIZATION AND DESCRIPTION
• Office of Field Operations: Provides operational oversight to the district offices and 56 regional offices within the United States, Puerto Rico, and the Philippines. OFO also facilitates outreach and public contact services across the administration and ensures quality and training for VBA employees who engage with Service members, Veterans, and their families through client services such as the National Call Center.
• Appeals Management Center: Responsible for implementing the Veteran Appeals Improvement and Modernization Act of 2017. The Appeals Modernization Act modernizes the current claims and appeals process, includes three review options for disagreements with decisions, requires improved notification of VA decisions, provide earlier claim resolution, and ensure you receive the earliest effective date possible.
VBA has centralized much of the claims processing activity to specific locations across the country.
Veterans Service Centers (VSC) are located at all Regional Offices and complete claims for disability compensation for Veterans in the jurisdiction of each Regional Office (usually within state lines).
Vocational Rehabilitation and Employment (VR&E) services are provided at all Regional Offices and at many out-based offices to better provide counseling services to Veterans in need, and career and job assistance to enable Veterans to obtain and maintain employment. Pension work has been consolidated to three Pension Management Centers (PMC). Education services has been consolidated to two Regional Processing Offices (RPO) with an Education Liaison presence in each Regional Office. Home loan services has been consolidated to eight Regional Loan Centers (RLC) with a Loan Guaranty Liaison presence in each Regional Office. Life insurance services are consolidated to one insurance center.
A typical Regional Office will house two business lines, one for disability claims processing through a VSC and one for counseling through a VR&E office. To support the region’s operations, a Support Services Division (SSD) will maintain financial accounting and facilities, Human Resources (HR) will manage personnel issues and Director’s office staff will provide executive direction and monitor performance.
The size of the Regional Office often depends on the Veteran population of the office’s jurisdiction, to support the number of claims received from the jurisdiction. The VSC will require the largest share of employees (over 60 percent), with SSD and VR&E requiring approximately ten percent each and the remaining staff required by HR and the Director’s staff.
VBA is a dynamic organization, constantly changing with new initiatives, emerging technologies, and varying work requirements. To accommodate changing work processes and align organizational functions, VA Regional Offices should have built-in flexibility. Office spaces are segregated into three categories: Public, Semi-Public, and Private. Each of these requires a specialized work environment.
Public and Semi-Public spaces are designed for direct contact with customers, such as hearing rooms and conference rooms. Private spaces are designed for business operations, administrative and management functions. Each regional office will divide its workspace among the various divisions present. All Regional Offices will include a Veterans Service Center which has implemented a Lean Six Sigma approach to the workload and includes an Intake Processing Center (IPC) where work flows from that center to teams organized based on specialized case management functions. VR&E offices will require individual Semi-Public spaces where Veterans will meet in private offices, with counselors. Some Semi-Public private offices will be reserved for shared use among the remaining divisions. Access to these Semi-Public areas should be directly accessible from the public space on one side and from the secure office areas on the other. The remaining divisions will require separate secure office spaces, https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/offices.asp https://www.benefits.va.gov/benefits/appeals.asp
VBA ORGANIZATION AND DESCRIPTION
incorporating an open, collaborative layout with some specialization needed for functions such as the National Call Centers.
Building security for both employees and customers is an important consideration. Each Regional Office utilizes an HSPD-12 compliant Physical Access Control (PAC) system.
VBA has a partnership and alliance with Veterans Service Organizations (VSO) and provides Semi-Public space for their staffs. VSOs assist Veterans in submitting requests for benefits and serve as Veterans’ representatives. These areas should be directly accessible from the public space.
Each Regional Office provides space for staff of the Office of Information and Technology (OI&T) to implement and manage the local information processing systems and oversee the computer room and IDF closets on Station.
Each Regional Office provides space for the Information Security Officer (ISO)
VBA may also provide space for other VA activities such as Inspector General, Office of Public Affairs, National Cemetery Administration, Office of Regional Counsel, and Office of Resource Management.
VBA Transformation With an influx of disability compensation claims received through law changes and Veterans returning from the Global War on Terror, VBA is operating in a unique environment where more than 40 change initiatives will support the organization to become a streamlined, high-tech administration to enable VBA to complete claims more efficiently. The initiative has rolled out across all Regional Offices in phases. All ROs have completed this transformation. VBA’s transformation plan is focused on how the VBA is organized and trains its employees, how VBA does its work, and the systems VBA uses to deliver benefits.
The implementation of the Veterans Benefits Management System (VBMS) allows VBA to complete disability compensation claims in the VSC electronically, similar to the other VBA programs such as Education and Home Loans. As the VSC is the largest program and is located in all 56 Regional Offices, an electronic system has introduced a new environment where claims processing strategy is not limited to a Regional Office located geographically nearby the Veteran.
The national brokering strategy has revolutionized the strategy to become a national work queue, where jurisdictional lines of claims are less defined as claims are assigned to the next available employee for efficiency and may result in claims being assigned to employees in offices across historical jurisdictional lines.
Workflow reengineering, training, information technology, and improvements to physical infrastructure all contribute to creating a VA claims system that is superior to that of the past. Access to VBA is heavily oriented toward electronic claims processing and self-service based approaches to the Veteran community.
VBA ORGANIZATION AND DESCRIPTION
Future Trends The physical size, number, and location of Regional Offices will change in relation to Veteran demographics and VBA’s electronic national work queue approach to manage incoming claims. VA will become more dependent upon technology and Veterans will become more comfortable with electronic processing of claims. This may result in fewer Veterans visiting Regional Offices for services. Employees will work from alternative work sites in greater numbers. Ultimately, the VBA Transformation will focus on improving the disability claims process and eliminate lengthy wait times for a decision on a Veteran’s claim.
VETERANS BENEFITS ADMINISTRATION ORGANIZATIONAL CHART
Formatted: Font color: Background 1
VETERANS BENEFITS ADMINISTRATION ORGANIZATIONAL CHART
Undersecretary for Benefits (20)
Principal Deputy Undersecretary for Benefits (201)
Chief of Staff (20A)
Office of Strategic Initiatives and Collaboration (20S)
Compensation Service (21C)
Pension and Fiduciary Service (21PF)
Education Service (22)
Office of Transition & Economic Development (23)
Loan Guaranty Service (26)
Vocational Rehabilitation & Employment Service (28)
Insurance Service (29)
Appeals Management Office (397)
Deputy Chief of Staff (20A) Office of Deputy Under
Secretary for Field Operations (20F)
Southeast District (20F2) Nashville
Northeast District (20F3) St. Louis
Office of Talent Management (20M1)
Continental District (20F4) Denver
Office of Mission Support (20M3)
Pacific District (20F5) Phoenix
Outreach and Stakeholder Engagement (20F)
National Work Queue (20F)
Office of Financial Management (24)
Office of Performance Analysis & Integrity (20B)
Office of Business Process Integration (20C)
National Contact Centers (20F)
Chief Production Officer
Medical Disability Examinations (21C)
Operations (21C)
Policy & Procedures (21C)
Deputy Director (397)
VETERAN AFFAIRS REGIONAL OFFICE ORGANIZATIONAL CHART
Formatted: Font color: Background 1
VETERANS AFFAIRS REGIONAL OFFICE ORGANIZATIONAL CHART
Assistant Director
Human Resource
Manag…
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