ESS PWS 05AUG22.pdf

Ver. June 2021

PERFORMANCE WORK STATEMENT (PWS)

FOR

Electronic Security Systems Monitoring Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Electronic Security Systems Monitoring Services, as defined in this PWS.

1.1.1 Objectives: Provide Underwriters Laboratories listed Central Station Alarm Monitoring service for Electronic Security Systems located throughout North Dakota at Army National Guard (NDARNG) sites twenty-four (24) hours a day, three hundred sixty-five (365) days per year.

1.2 Background:

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and _4_ 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services twenty-four (24) hours a day, three hundred sixty-five (365) days per year. Performance shall be at allNorth Dakota at Army National Guard (NDARNG) sites The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): Not applicable.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements: Not applicable.

1.4.5.1 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Special Qualifications: Addressed in Section 5.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced.

The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Not applicable.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 Contractor Travel: Not applicable

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: Not applicable.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency ESS Electronis Security System FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IS Information System(s) KO Contracting Officer NDARNG North Dakota Army National Guard NGB National Guard Bureau NIST National Institute of Standards and Technology OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement

QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SCIF Sensitive Compartmented Information Facility SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

Not applicable.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Central Monitor Station administrative requirements

5.1.1 The alarm monitoring service must be performed by the Central Station Alarm Monitoring Company named on the UL certificate provided to the NDARNG. No resale, subcontracting or outsourcing of alarm monitoring is allowed.

5.1.2 The Central Station Alarm Monitor contractor must provide a copy of their UL certificate 827 and UL certificate 2050 to the NDARNG by October 1st of every year. If the certificates are not available by October 1st the Central Monitor Station NDARNG account manager must notify the NDARNG ESS manager via email. The certificates must be sent to the NDARNG ESS manager as soon as possible.

5.1.3 The Central Station Alarm Monitoring contractor shall make two accounts available solely for the purpose of testing, training and demonstration. These accounts will be identified as fully operational alarm systems with a NO DISPATCH response.

These accounts may be strategically located at different sites in the state to better serve our NDARNG customers anytime.

5.2 Central Station Alarm Monitoring standards compliance

5.2.1The Central Station Alarm Monitoring contractor shall comply with Underwriters Laboratories UL 827, Standard for Safety for Central Station Alarm Services.

5.2.2 The Central Station Alarm Monitoring contractor shall comply with Underwriters Laboratories UL 2050 Extent 3 standards, National Industrial Security Systems for the Protection of Classified Materials.

5.2.3 The Central Station Alarm Monitoring contractor shall comply with Underwriters Laboratories UL 1981, Standard for Safety for Central Station Automation Systems (Alarm Hold Time Requirements).

5.2.4 The Central Station Alarm Monitoring contractor shall include two UL-listed mirrored monitoring facilities that operate as one for alarm monitoring redundancy (aka dual Central Station Monitoring Center). Specifically the “mirrored” concept is defined as a primary facility and a totally independent backup facility located in a separate state.

Dual Central Station Monitoring Centers shall be able to update their databases in real time and automatically re-route alarm communications if an alarm signal doesn’t get through to the primary facility.

5.3 Communication between NDARNG personnel (Alarm system end users) and the Central Monitor Station personnel

5.3.1 Central Monitor Station shall have an authentication process in place to identify valid NDARNG alarm system users and their predetermined central monitor station privileges/permissions as well as reference them to a designated account. As an end user NDARNG alarm system user and privileges shall be limited to reporting an error/non-intrusion type alarm, placing an alarm system on/off test and inquiring about alarm testing signals received.

5.3.2 If NDARNG personnel do not authenticate properly no account information will be exchanged and their request denied by the Central Monitor Station. Any disagreements or conflicts with this subject shall be reported to the NDARNG ESS program manager immediately by Central Monitor Station personnel and/or NDARNG alarm system users for remediation.

5.4 Events to be monitored

5.4.1 Basic monthly fee for standard Central Station Alarm Monitoring service shall include monitoring of each ADEMCO CONTACT ID REPORTING event code classification. Typical CID event codes sent by the NDARNG alarm panels in use include but are not limited to the following: intrusion alarms, tamper alarms, duress signals, trouble condition, invalid code alarms, down device alarms, aborted contact, equipment failure and restoral signals, communication line fault (including standard dial type telephone, cellular telephone and LAN/WAN encrypted line loss), AC power loss and restoral, DC power loss and restoral, battery problem, invalid time alarm, openings and closings of all NDARNG single and/or multiple areas, test timer signals and the 24 hour test signal of system battery backup, alarm panel communicator and cell phone.

5.4.2 Special reports provided daily and/or upon request as needed to include but not limited to: AC power fail (E301), Cell test (E603), Dialer failed to report (E354), Trouble reports, Open/Close, No timer test (E602) and Lost primary phone line (E353).

5.5 Standard Central Station Alarm Monitoring response protocol for NDARNG alarm activation

5.5.1 For duress alarms: Immediately summons the local authorities to the premise for assessment followed by notification sent to the NDARNG Electronic Security System office.

5.5.2 For 24 hour zone type alarms: Immediately contact the NDARNG Electronic Security System office. If contact cannot be made via the two ESS office phone numbers on file summons the local authorities to the premise for assessment followed by notification again sent to the NDARNG Electronic Security System office.

5.5.3 For non-intrusion alarms (equipment failure, communication line fault, power or battery problem, trouble condition, alarm signal fails to restore, etc..): Immediately contact the NDARNG Electronic Security System office personnel listed in the Central Station data base.

5.5.4 All incoming alarm notification signals must be acknowledged and properly communicated to local authorities by personnel located at the Central Station Alarm Monitoring site. No voice recording or answering service will be accepted as alarm monitoring service.

Name CID Response required BURGLARY 130 Contact law enforcement first and key holder second TROUBLE ON BURG 150 Contact alarm technician immediately AUX AC/DC TROUBLE 150 Contact alarm technician immediately CELL BOOSTER AC/DC TROUBLE 150 Contact alarm technician immediately EXPANSION MODULE TAMPER 341 Contact law enforcement first and key holder second OPEN/CLOSURE BY USER 401 Log to history AC FAIL 301 Contact alarm technician if service does not restore within

60 minutes LOW BATTERY 302 Contact alarm technician immediately TIMER TEST (TELCO) 602 Log to history TELCO FAULT 351 Contact alarm technician immediately ZONE/SENSOR BYPASS 570 Log to history PANIC/DURESS 121 Contact law enforcement immediately TAMPER ON BURG 137 Contact law enforcement first and key holder second ZONE/SENSOR TAMPER 380 Contact law enforcement first and key holder second COMMUNICATIONS TROUBLE 350 Contact alarm technician immediately TIMER TEST (CELLULAR) 603 Log to history TRANSMIT FAIL 552 Contact alarm technician if service does not restore within

30 minutes NO TIMET TEST RECEIVED None Automatic email notification to alarm technician

5.5.5 The following alarm response protocol shall be followed when receiving specific alarm signals at central station.

5.6 Intrusion (burglar) alarms

5.6.1 When an intrusion alarm signal is received, the Central Station operator will first try to contact the NDARNG customer via premise telephone number, and if there is no answer the Central Station operator will try to telephone the first available person on the call list, to verify whether or not an emergency condition requiring police response exists.

5.6.2 If there is no answer to both of these calls or the person contacted indicates that an emergency exists, the Central Station operator will notify the police department. The Central Station operator will also attempt to contact someone on the call list to advise them that the police have been notified.

5.6.3 For intrusion type alarms: Immediately summons the local authorities to the premise for assessment followed by “key holder” via the call list.

5.7 Non-intrusion (burglar) alarms

5.7.1 When a non-intrusion alarm signal is received, the Central Station operator will attempt to contact the NDARNG customer premise telephone number first, followed by the first available person on the call list, to report the non-intrusion type alarm.

5.8 24 hour alarms

5.8.1 Duress alarm: When a duress alarm signal is received, the Central Station operator will notify the police department for immediate dispatch. No exceptions!

5.9 Central Station Alarm Monitoring Company secure web site access

5.9.1 Unlimited real time secure internet access to all NDARNG accounts will be password protected and available to authorized NDARNG Electronic Security System employees designated by the ESS manager to accomplish the following: view and download customized reports, view alarm dispatch reporting, view alarm data verification, view account information, enter accounts, add/delete users, update alarm system user emergency contact information immediately to be used in call lists, modify existing data, access vital account history, manage NDARNG account updates and change requests with changes occurring immediately, view alarm activity for all NDARNG sites, place sites on/off of both short or long term test, view accounts in test, ability to view real time account data, view current data base information such as contacts, call lists and alarm response plans.

5.9.2 Unlimited real time secure internet access to all NDARNG accounts will be password protected and available to authorized NDARNG Physical Security Inspector(s) designated by the ESS manager in support of their duties for accomplishing the following: view and download customized reports, view alarm dispatch reporting, view alarm data verification, view account information, access vital account history, view alarm activity for all NDARNG sites, place sites on/off test for up to 24 hours, view accounts in test, ability to view real time account data, view current data base information such as contacts, call lists and alarm response plans.

5.9.3 Unlimited real time secure internet access will be password protected and available exclusively to the authorized NDARNG SCIF manager only to accomplish the following: view and download customized reports, view alarm dispatch reporting, view alarm data verification, view account information, add/delete users, manage account updates and change requests with changes occurring immediately, access vital account history, place site on/off test as needed, ability to view real time account data, view current data base information such as contacts, call lists and alarm response plan.

Primary point of contact for the NDARNG Central Station Alarm Monitoring contract protocol is the NDARNG ESS manager. Therefore the NDARNG ESS manager has sole authority to manage its usage and not the SCIF manager.

5.9.4 Authorized NDARNG Electronic Security System employees designated by the ESS manager will have direct 24 hour access to a Central Station Alarm Monitoring company administrator, shift supervisor and the NDARNG account manager.

5.9.6 Secure web access with personal login and password shall be provided to each NDARNG ESS employee, Physical security inspector(s) and SCIF manager from any mobile web enabled device including cellular phones, other hand held devices or computer connected to the internet on a 24 hour/7 day a week/365 day basis.

5.9.7 Administration of alarm site information remains in control of the NDARNG Electronic Security System manager.

5.9.8 Web administration to be included in the contract price.

5.9.9 Alarm history needs to be available on-line indefinitely and events archived for future reference.

5.9.10 Access to reports 24 hours per day via the Alarm Monitoring company secure web site.

5.9.11 The Central Station Alarm Monitoring contractor shall provide a minimum 48 hour advance notice to the NDARNG ESS manager of any scheduled maintenance, software upgrades, interruption of service, etc. affecting web based access to our accounts. If web based access to NDARNG accounts will be delayed more than one consecutive 8 hour period the Central Station Alarm Monitoring company account representative shall provide a point of contact to assist with call in request from NDARNG customers until the web based access issue is completely resolved.

5.9.12 The Central Station Alarm Monitoring contractor shall immediately notify the NDARNG ESS manager of any interruption of service and/or equipment malfunction affecting web based access to NDARNG accounts. If web based access to NDARNG accounts will be delayed more than one consecutive 8 hour period the Central Station Alarm Monitoring company account representative shall provide a point of contact to assist with call in request from NDARNG customers until the web based access issue is completely resolved.

5.9.13 Any software or hardware changes to be made at the Central Station Alarm Monitoring web site that effect our accounts negatively or adds an excessive amount of time to the NDARNG Electronic Security System workload must be approved in advance by NDARNG Electronic Security System manager otherwise leave our account “as-is” in the existing contract.

5.10 Errors and omissions: The NDARNG Electronic Security System office shall not be held accountable for paying any fines, penalties or charges assessed by the City, as set forth in the code of Ordinances for any police dispatch resulting from a Central Station Alarm Monitoring error, no matter the cause.

Therefore should a Central Station Alarm Monitoring error happen and fines or penalties assigned as noted above it becomes the responsibility of Central Station Alarm Monitoring company to accept ownership of the error and payment made for charges assessed by the City, as set forth in the code of Ordinances and not the NDARNG Electronic Security System office.

5.11 Fees

5.11.1 Monthly monitoring fee will be charged on a per “account” basis. An account is defined as one alarm control panel which may consist of multi-zone, multi-area and multi-user configurations. Due to advancements in technology numerous zones, partitions and areas may interconnect several alarm panels as one account.

5.11.2 The NDARNG Electronic Security System manager maintains all rights to reconfigure alarm panels as needed with no change to account status or billing because of the changes made.

2.11.3 Presently the NDARNG has fifty-one Electronic Security System accounts located throughout the state.

5.11.4 The quantity of accounts is subject to change without notice and shall not affect the Central Station Alarm Monitoring contract agreement or monthly fee rate.

5.12 Central Station Alarm Monitoring functional requirements

5.12.1 The Central Station Alarm Monitor Company shall provide dual alarm reporting toll free telephone numbers to program into NDARNG digital control communicators or other signal transmission equipment in use. All incoming alarm reporting communication lines shall be configured to connect automatically to the next available line in the event a busy signal is received to avoid a lack of connection at the Central Station Alarm Monitoring site.

5.12.3 One toll-free telephone number shall be provided by the Central Station Alarm Monitor Company solely for the purpose of coordinating alarm system status changes.

5.12.4 Shall have the means to automatically record electronically and via audio what action the Central Station operator took and when it was taken.

5.12.5 Shall maintain a stored audit trail that can be printed whenever necessary.

5.12.6 Shall maintain data backups for on site and off site storage in the event of a catastrophic emergency.

5.12.7 The central monitor station shall present audible and visual alerts for all alarms received from which a response force can be directed. Alarm response time shall not exceed 15 minutes.

5.12.8 The Central Station shall alarm with audible and visual alerts whenever the system detects possible intrusion into the protected area or when the system is turned off, malfunctions, or is placed in the maintenance mode.

5.12.9 Shall maintain a polling circuit to supervise the Central Station connection every 90 seconds.

5.12.10 The Central Station must be able to receive and process these alarm signal formats: Ademco Contact ID, 4+1 and 4+1 extended. Only non-proprietary alarm signal protocol will be with the NDARNG Electronic Security Systems.

5.12.11 The Central Station shall be able to receive alarm signals via the following communication means: dial-up network (Analog), cellular network, leased line, digital Local Area Network (LAN), Wide Area Network (WAN), long range radio network, internet protocol (VoIP) and LAN/WAN encrypted line.

5.12.12 The communication channel security “grade of service” at the Central Station shall be either AA, A, BB, B, CC or C to detect an attempt to disconnect the protected site from the central station.

5.12.13 The Central Station software shall provide the ability to partition NDARNG multi-area locations for each account.

5.13 Sensitive Compartmented Information Facility (SCIF) requirements

5.13.1 In addition to meeting all other items listed in the alarm monitoring scope of work the Central Station Alarm Monitoring Company shall comply with Underwriters Laboratories UL 2050 Extent 3 standards, National Industrial Security Systems for the Protection of Classified Materials. SCIF Intrusion Detection System signals must be transmitted/received over a LAN/WAN encrypted line using a National Institute of Standards and Technology (NIST) approved algorithm with a minimum 128 bit encryption.

5.13.2 All Central Station Alarm Monitoring Company administrative business for the SCIF shall be accomplished by the NDARNG SCIF manager only.

5.13.3 Any personnel change of the NDARNG SCIF manager will be conveyed immediately to the Central Station Alarm Monitoring Company by the appropriate NDARNG account representative.

5.14 NDARNG Electronic Security System manager contact

5.14.1 The NDARNG Electronic Security System manager shall be the primary point of contact for all matters relating to administration of the Electronic Security System - Central Station Alarm Monitoring service agreement. Any personnel change of the NDARNG Electronic Security System manager shall be conveyed immediately to the Central Station Alarm Monitoring Company NDARNG account representative as soon as possible.

5.14.2 NDARNG Electronic Security System manager point of contact information to be provided once contract is approved.

5.15 What the NDARNG Electronic Security System office will provide to and accomplish for the Central Station Alarm Monitoring Company

5.15.1 Program all alarm panel digital communicators to dial a central station receiver and report alarm signal information via CID or other standard reporting format.

5.15.2 Provide all of the contact information that is necessary to dispatch the appropriate responding agency and notify designated NDARNG personnel.

5.15.3 Provide customized alarm response verification and notification instructions for any area requiring non-standard response.

5.15.4 Provide site specific information including the street address (cross streets listed where possible), building name, building number and room number if needed.

5.15.5 Provide and maintain updated “key holder” call list. Only the authorized alarm system user name and telephone number contact (business and after hours) will be listed.

5.15.6 Access and manage the day-to-day operations of all NDARNG accounts.

5.15.7 Electronic Security System testing notification will be provided to the Central Station Operator via the incoming toll free line. Alarm systems will be put in test mode for a specified amount of time by NDARNG personnel using a password authentication process.

5.15.8 Any alarm signals sent during the testing time will be available for review. The Central Station will be notified via the monitor stations toll free line of test completion and the Electronic Security Systems return to service.

5.15.9 In addition authorized NDARNG Electronic Security System employees shall have the Central Station Operator put the system on “test” at any time for a specified period of time to facilitate system maintenance.

5.15.10 NDARNG Electronic Security System manager will conduct an annual review with the Central Station Alarm Monitoring Company NDARNG account representative in October of every year. Purpose of this review is to gather feedback and measure performance of both the NDARNG alarm system equipment and Central Station Alarm Monitoring Company protocol.

5.16 Privacy policy: The NDARNG shall not allow any information shared with the Central Station Alarm Monitoring Company or its affiliates to be disclosed.

5.17 Prohibited items

5.17.1 No additional fee for connection to an alarm monitoring radio/cellular network allowing alarm signals to be transmitted to Central Station if the Electronic Security Systems telephone line service has been interrupted for any reason.

5.17.2 No additional charge for web based account access.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodd/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date Website

DD 1172-2

Application for Identification Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility Verification

10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security

Agreement

Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm

DD 250

Material Inspection and Receiving

Report

Aug 2000 https://www.esd.whs.mil/Directives/forms/dd0001_0499/ http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm https://www.esd.whs.mil/Directives/forms/dd0001_0499/