ESC Teaming Partner Acquisition_PWS_9-24-2021 DRAFT.pdf

ESC Performance Work Statement (PWS)

ESC Teaming Partner Acquisition

ESC Teaming Partner Acquisition PWS Page i v1.1 9/24/2021

Enterprise Services Center (ESC)

PERFORMANCE WORK STATEMENT (PWS)

ESC Information Technology –

Teaming

Partner Acquisition

Enterprise Services Center 6500 South MacArthur Boulevard

Oklahoma City, OK 73125

September 24, 2021

ESC Teaming Partner Acquisition

ESC Teaming Partner Acquisition PWS Page ii v1.1 9/24/2021

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Customer Service Contract

ESC Teaming Partner Acquisition PWS Page 1

1 INTRODUCTION AND OVERVIEW

1.1 Introduction

1.2 Background

1.3 Scope of Work

1.4 Potential Custom Solutions Project List

2 GENERAL REQUIREMENTS

2.1 Hours of Operation

2.2 Recognized Holidays

2.3 Place of Performance

2.4 Period of Performance

2.5 Monthly Status Reports

2.6 Telecommuting

2.7 Type of Contract

2.8 Productive Year

2.9 Contracting Officer Representative (COR)

2.10 Identification of Contractor Employees

2.11 Inspection and Acceptance Criteria

2.12 Invoicing

2.13 Government/Contractor Relationship

2.14 Post‐Award Conference/Periodic Progress Meetings

2.15 Data Rights

2.16 Organizational Conflict of Interest (OCI)

Teaming Partner Acquisition

ESC Teaming Partner Acquisition PWS Page 2

2.17 Quality Control

3 DEFINITIONS & ACRONYMS

3.1 Standard Definitions

4 SYSTEMS DEFINITIONS

5 GOVERNMENT FURNISHED PROPERTY

5.1 Facilities

5.2 Equipment

5.3 FAA Computer Network

5.4 Misuse of FAA Computer Network

5.5 Government Property Physical Security

5.6 Conservation of Utilities

6 TECHNICAL REQUIREMENTS

6.1 Government Directives ......................................................... Error! Bookmark not defined.

6.2 References ............................................................................ Error! Bookmark not defined.

6.3 General

6.4 Program Requirements

6.5 Services

6.5.1 System Development and Integration

6.5.2 System Management and Hosting

6.5.3 Telecommunication

6.5.4 Information System Security

6.5.5 Information Media

6.5.6 Office Automation

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6.5.7 Project Management

6.5.8 IT Training

6.5.9 Best Practices

6.6 Employee Labor Categories and Descriptions

6.6.1 Key Personnel

6.6.2 General

7 QUALITY ASSURANCE

7.1 Government Quality Assurance

7.2 Performance Evaluation

7.3 Labor Distribution Reporting (LDR) ....................................... Error! Bookmark not defined.

8 SECURITY REQUIREMENTS ....................................... ERROR! BOOKMARK NOT DEFINED.

8.1 Security Investigations

8.2 Security Personnel Requirements

8.3 Security Reporting Requirements

9 TRAVEL

10 EMERGENCY SITUATIONS & EXERCISES DURING CONTRACT

PERFORMANCE

11 CONTRACT DATA REQUIREMENTS LIST (CDRL)

11.1 CDRL Deliverables

11.2 List of CDRLs (Draft)

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1 INTRODUCTION AND OVERVIEW

1.1 Introduction

The objective is to establish a Multiple Award Task Order Contract (MATOC) by which the Enterprise Services Center (ESC) as a shared service provider can provide comprehensive Information Technology Support Services for FAA, Department of Transportation (DOT,) and other federal agencies. The intent is to provide supplemental support to ESC for short-term project needs throughout the period of performance.

The proposed MATOC will consist of five (5) Indefinite Delivery Indefinite Quantity (IDIQ) contractor holders that are vetted and knowledgeable about Robotic Process Automation (RPA) and complete spectrum of Information Technology (IT) services, which specifically relate to PRISM/Delphi hardware and corresponding software and infrastructure. Individual Screening for Information/Request for Proposal will be sent to all of the contract holders for each task and contractors will have to opportunity to submit a Proposal or a “No Bid.” Funds will be obligated on individual task orders. The FAA is not obligated to place any Task Orders under this

MATOC.

1.2 Background

Established in 1967, DOT sets Federal transportation policy and works with State, local, and private sector partners to promote a safe, secure, efficient, and interconnected National transportation system of roads, railways, pipelines, airways, and seaways. DOT's overall objective is to create a safer, simpler, and smarter transportation program for the United States.

DOT employs approximately 60,000 people nationally, in the Office of the Secretary of Transportation (OST) and through twelve Operating Administrations (OA) and bureaus. Each OA maintains its own management and organizational structure, while OST provides overall management direction and Departmental administrative oversight, policy and support.

DOT is the first Cabinet-level federal entity to implement a state-of-the-art commercial-off-the-shelf (COTS) solution for Financial Management throughout the entire Department. All of DOT’s federal agencies are on a single instance of the Oracle Enterprise Resource Planning (ERP) software solution called Delphi. Delphi is implemented, supported, and hosted by the Enterprise Services Center (ESC). ESC is a Federal Aviation Administration organization that is a cross-servicing division of DOT, and is located at the FAA Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, Oklahoma. The DOT OST Office of Financial Management (B-30) provides the Delphi Program and ESC PRISM Program with Departmental sponsorship and managerial oversight. Additionally, B-30 develops DOT wide financial policy and performs oversight and strategic direction for DOT financial operations.

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Additionally, ESC is one of four federal Shared Service Providers (SSP) designated by the Office of Management and Budget (OMB) to provide financial management information system services to other governmental agencies. In addition to serving DOT, ESC supports other federal entities.

ESC is responsible for all Oracle applications development and programming via Oracle program extensions, Oracle system administration, Oracle application administration, Oracle security administration, performance monitoring, and all other Oracle technical related production maintenance activities. ESC performs all Delphi functional activities, including design and development of custom extensions, global Oracle applications setup, testing all functional software changes, Tier 2 help desk support and all functional related production control activities. ESC provides Delphi UNIX/Linux operating systems software support, ESC Delphi server hardware administration, console operations, Delphi database administration, and all physical server facilities support. Additionally, over the last several years, all the financial transaction processing of every DOT OA has been consolidated to the ESC. ESC provides month-end and year-end close resources, centralized cash operations services, financial statement generation and Delphi/Oracle data integrity reconciliation services for most of the DOT OAs and its non-DOT customers.

In 2017, ESC introduced Scaled Agile Framework for the enterprise (SAFe) methodology.

Program Increment Planning (PIP) is performed on a scheduled quarterly basis to plan for 2-week iterations within the PIP. Contractors must be knowledgeable about SAFe and know how to prepare sprint-planning activities to coincide with the ESC’s cadence with defined objectives for each sprint. This must include, but not limited to, defining Initiatives, Capabilities, Features, and Stories. It will be up to the ESC to determine whether the execution of the contract will operate within the ESC’s defined SAFe methodology or will use traditional Project Management methodologies in the performance of the contract.

1.3 Scope of Work

The contractor must effectively administer, manage, and provide personnel, transportation, supervision to perform the duties and responsibilities as defined in this Performance Work Statement (PWS) and in each Task Performance Work Statement (TPWS)/Task Statement of Work (TSOW).

Contractor personnel must perform work as required to accomplish IT and related support services requirements of MMAC. The requirement is to be performed using facilities and materials provided by the Government. Services will be principally performed at the MMAC, Oklahoma City, Oklahoma, unless otherwise stipulated by the Government on the individual call order(s). Contractor personnel will be located predominately at the MMAC, with some contractor personnel located in the Washington DC metropolitan area and various field offices throughout the United States. When services are performed outside the Oklahoma City

ESC Teaming Partner Acquisition PWS Page 6 metropolitan area, the proposal for such tasking must include any locality adjustment necessary as specified in the award.

New labor categories or skill levels may be added during the course of this contract to reflect changes in technology or the Government’s needs, provided that the labor category or skill level falls within the general scope of work for this contract, which is for IT and related support services. Throughout this entire requirement, the terms “Labor Hour (LH)” and “Time and Materials (T&M)” are used interchangeable

1.4 Potential PRISM/Delphi Project List

This MATOC is being established to support ESC’s Procurement / Financial Systems, as well as other systems and corresponding infrastructure, to support ESC with short-term, strategic IT projects. Below is a non-conclusive list of potential projects, others may be required as requirements evolve during the contract period of performance.

ESC PRISM Upgrades ESC PRISM New Customer Deployments or Migrations Procurement Mandate outside of Operations and Maintenance capacity Replacement of procurement application during lifecycle management analysis Deploy new procurement functionality outside of existing capacity ESC PRISM report modernization Enterprise Data Warehouse/Business Intelligence (EDW/BI) support using Oracle

Business Intelligence Applications (OBIA) Implementing Office of Management and Budget (OMB) treasury mandates into

Oracle federal financials Zero Trust Architecture Implementation Endpoint, Detection, and Response Implementation 2 ESC PRISM New Customer Deployments or Migrations 2 Delphi New Customer Deployments or Migrations IT Automation Assessment of Existing Processes Implementation of Strategic Action Plan PRISM Reports Remodernization

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2 GENERAL REQUIREMENTS

2.1 Hours of Operation

The ESC’s normal business hours are between 6:00 am – 6:00 pm unless otherwise stipulated on the individual task orders. The Contractor is responsible for conducting business between these hours Monday thru Friday except Federal holidays, when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. There could be times the Contractor may need to work outside of these hours, and this is acceptable if a request is made to the COR and it is approved. The Contractor must not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor must keep in mind that the stability and continuity of the workforce are essential.

2.2 Recognized Holidays

Generally, the Contractor will not be required to work nor will payment be made by the Government for holidays and administrative leave, unless directed otherwise by the Task.

If the Task Order is Firm-Fixed Priced, any exceptions where Contractor support may be required during holidays, administrative leave, and facility closure must be identified by the COR and negotiated by the CO if/when applicable.

If the Task Order is Labor-Hour, then the level of effort must be negotiated by the CO and the Contractor. The Contractor is responsible for paying their employees in accordance with the applicable Department of Labor wage determinations, to include overtime, at all times.

The Government observes only the holidays listed below:

a. New Year’s Day, January 1

b. Martin Luther King’s birthday, the third Monday in January

c. Washington’s Birthday, the third Monday in February

d. Memorial Day, the last Monday in May

e. Juneteenth, June 19

f. Independence Day, July 4

g. Labor Day, the first Monday in September

h. Columbus Day, the second Monday in October

i. Veteran’s Day, November 11

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j. Thanksgiving Day, the fourth Thursday in November

k. Christmas Day, December 25

l. Any other day designated by Federal statute, executive order, or presidential proclamation.

m. Local determinations relating to adverse weather conditions, national emergencies, energy conservation, MMAC/Organizational determinations, etc., may require the Center to close. During such periods of closure, when Contractor employees are not permitted to work, the following conditions apply:

1. For Firm-Fixed Price Task Orders, the Contractor may be asked to telecommute by the COR/CO;

2. For Labor-Hour Task Orders, the Contractor will not be allowed to work nor will the Contractor be compensated, unless continuation of the work (via telecommute; alternative location(s); etc.) is identified by the COR and authorized by the CO.

When any such day falls on Saturday, the preceding Friday is observed and when any such day falls on Sunday, the following Monday is observed.

2.3 Place of Performance

The requirement is to be performed primarily at the Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Boulevard, Oklahoma City, Oklahoma, unless otherwise stipulated by the Government in individual task orders.

2.4 Period of Performance

The contract must cover a base period from on our about* May 1, 2022 to April 30, 2027.

*Dates are estimated. Actual contract dates will be established in the award.

2.5 Monthly Status Reports

The contractor must prepare and submit a monthly progress report in accordance with CDRL A004 for every active call order, describing the progress achieved during the past month, plans for the forthcoming month, any anticipated problems, and any action required by the Government. For Time and Material call orders, these reports must include monthly and cumulative labor hours, associated labor rates, and extended dollar expenditures. For Firm Fixed Price task orders, the contractor is not required to report labor hours and associated rates, but

ESC Teaming Partner Acquisition PWS Page 9 rather to submit invoices when the corresponding deliverables have been accepted by the Government. However, in this instance, monthly progress reports must describe accomplishments as addressed above. The contractor is required to submit the monthly progress report on the fifth business day of the following month, allowing customers to review contractor performance in a timely manner without delaying prompt payment of invoices. An approval of a monthly progress report by the customer agency is considered an acceptance of the contractor’s performance, including expenditures, for the month.

2.6 Telecommuting/Telework

Telework is a work arrangement that allows an employee to perform work, during any part of regular, paid hours, at an approved alternative worksite (e.g., home, telework center, etc.). The Government may request that the Contractor implement Telework procedures under certain conditions, therefore the Contractor must have established Telework Agreements in place with their employees. Upon award, the Contractor telework agreement must be submitted to the FAA CO for review and documentation of compliance with Government safety and property guidelines. The Contractor telework agreement should be submitted annually to incorporate updates as necessary. The Contractor is responsible for their employees, labor hours, assignments, internet connectivity, and government property while in telework status.

Unscheduled telework is when a manager approves a request to telework from a telework-ready employee on a non-telework day due to emergency related conditions (e.g., inclement weather, pandemics, building closures, or other agency announced emergencies). The process for requesting unscheduled telework of Contractor employees is as follows:

The Government request will be coordinated with the CO and the Contractor PM.

The request will identify the unscheduled telework condition (e.g., inclement weather, pandemics, building closures or other agency announced emergencies), The request will identify what Contractor labor category is eligible for telework.

(NOTE: FAA defines eligible positions/assignments as those which require/have equipment and access to work off-site, with instructions for documenting assignments).

The COR will identify tasks and approve the deliveries for the specific telework date, time and tasks.

In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission-Critical task will include a filled out AMS Clause 3.2.1.5-4 “Continity of Services – Mission Critical Contracts.

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All scheduled or unscheduled telework will be at no additional cost to the Government.

2.7 Type of Contract

The FAA anticipates awarding five Multiple Award Task Order Contracts (MATOC) as a result of this solicitation. The government anticipates pricing of task orders on a Firm Fixed Price and / or Time and Material basis. Funds will be obligated at time of task order award.

2.8 Productive Year

For purposes of developing time-and-material proposals and estimating the labor for the various different labor categories needed to accomplish a given task, the total number of direct productive labor hours in a work year (otherwise known as a man-year of effort) is considered to be 1880.

2.9 Contracting Officer Representative (COR)

The COR will be identified by separate letter. A letter of designation issued to the COR and sent to the Contractor states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.10 Identification of Contractor Employees

All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractors will be required to wear badges at all times while on the campus of the Mike Monroney Aeronautical Center. Badges may be obtained at the Visitor’s Center at the main gate of the MMAC.

2.11 Inspection and Acceptance Criteria

The cognizant COR will monitor the contractor’s efforts at specific stages of task accomplishment to ensure compliance with task requirements. Quality checks by the Government do not relieve the contractor from establishing their own quality assurance procedures.

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2.12 Invoicing

All invoices submitted must be reviewed and approved by the CO and COR for payment.

Invoices should track costs at the CLIN and task level to provide auditable details for payment approval. An invoice report must be submitted by task to the CO, task COR, and MMAC PM.

2.13 Government/Contractor Relationship

The services to be delivered by the Contractor to the Government are non-personal services. No employer-employee relationship must exist between the Government and the Contractor and/or between the Government and the Contractor’s employees.

2.14 Post-Award Conference/Periodic Progress Meetings

The Contractor and ESC representatives will participate in a Post-Award Conference where an overall scheduling forecast for the project will be decided. Periodic Progress Meetings weekly and monthly options will be discussed and ESC will determine the frequency and content of these meetings.

2.15 Data Rights

The Government has unlimited rights to all documents/material produced under each contract vehicle. All documents and materials, to include the source codes, scripts, and/or processes of any software, produced under this contract must be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government (see AMS Clause 3.5-13 Rights in Data - General (October 2014)). These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer (CO). All materials supplied to the Government must be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

2.16 Organizational Conflict of Interest (OCI)

Contractor and subcontractor personnel performing work under this contract vehicle may receive, have access to or participate in the development of information (e.g., analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interest (OCI) as defined in AMS 3.1.7-4. The Contractor must notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and must promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

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2.17 Quality Control

The Contractor must develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The Contractor must develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he/she assures that the work complies with the requirement of the contract. The written QCP must be required when proposals are submitted.

The CO will notify the Contractor of acceptance or required modifications to the QCP. The Contractor must make appropriate modifications (at no additional cost to the Government) and obtain acceptance of the QCP by the CO within 15 days after contract award. The QCP must be updated as changes occur and must be submitted for review and acceptance by the CO.

2.18 Employee Appearance

Contract employees must be well groomed and dress in a neat, clean, professional manner which reflects a positive image to the public and does not detract from the professional image of the Government. The workplace dress is business casual, excluding Fridays, which are considered casual. Examples of business casual attire include casual slacks (e.g. khakis, corduroys), dress slacks, dresses, skirts, blouses, and dress shirts, casual shirts with collars or banded necks or sweaters. Shoes must be neat and clean. Hair color/hairstyle, makeup should be natural in its appearance and should not be disruptive in a professional environment.

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3 DEFINITIONS & ACRONYMS

3.1 Standard Definitions

ACO Access Control Officer ESC/AME Office of Enterprise Services ESC/AMI Office of Information Technology AML FAA Logistics Center ESC/AMO Office of Customer Services APM Alternate Program Manager ARC Regions and Center Operations ESC/AMZ Office of Operational Services AVR Regulation and Certification CMT Configuration Management Team

3.1.2 BEST PRACTICE: A best practice is a method or technique that has consistently shown results superior to those achieved with other means, and that is used as a benchmark for industry standards.

3.1.3 CONTRACTING OFFICER (CO): The person authorized to act on behalf of the Government to negotiate and award contracts and modifications thereto, and to administer contracts through completion or termination. Except for certain limited authority delegated by the CO to a technical representative, the CO is the only individual with the authority to direct the work of the contractor.

3.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government that is appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

3.1.5 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

3.1.6 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement

3.1.7 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

3.1.8 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key

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Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

3.1.9 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

3.1.10 QUALITY ASSURANCE. The Government procedures to Validate that services being performed by the Contractor are performed according to acceptable standards.

3.1.11 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

3.1.12 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

3.1.13 STANDARD OPERATING PROCEDURE. A standard procedure (s) that addresses the daily, weekly, monthly, semiannual, annual and unique procedures that are not standard across IT as a whole. These documented procedures shall be put in place to ensure services and business intelligence products are consistently delivered to the customer.

3.1.14 ESC PRISM. The Department of Transportation’s acquisition procurement system.

Currently has 10 agencies implemented, FAA is not an agency within ESC PRISM. This is a Unison (formerly Compusearch) application version 7.2.

3.1.15 ESC DELPHI. The Department of Transportation’s financial accounting system.

Twenty-One different agencies have accounting data stored in the DELPHI system. This is an Oracle Federal Financials Enterprise Business Suite version 12+.

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4 SYSTEMS DEFINITIONS

AAP-600: Intranet website that communicates Purchase Card and Prism Pcard module information to internal users.

AAQ-700 (Internal): Intranet website that communicates organization information to internal users.

AAQ-700 (External): Internet website that communicates FOIA, Contract, and other information to the public.

ABA Documentum: The document management and workflow solution that will meet AFM- 500 audit ready folder, JRC secretary decision package, ARC, and ATO requirements for the processes by which documents that support capitalization of FAA assets are captured, categorized, stored, and retired as well as other document management and workflow needs for these groups. The ABA Documentum system is comprised of 3 subsystems: the Project Document Library (PDL), Asset Disposition Repository (ADR) and Investment Process Management (IPM).

ABS (Automated Budget System): Automates management and planning of the MMAC budget by providing enhanced formulating, tracking, querying and reporting capabilities.

ACMI (Access Control Management Interface): Interface that allows the PC Helpdesk to login to the systems that are directed for helpdesk support.

ACSMS (Aeronautical Center Security Management System): Enables AMC security officers to store and retrieve employee, key, and vehicle data.

AGILE: The ability to create and respond to change in order to succeed in an uncertain and turbulent environment. Agile Software Development is an umbrella term for a set of methods and practices based on the values and principles expressed in the Agile Manifesto.

AMC CFC Web (AMC Combined Federal Campaign Website): Internal website used to disseminate CFC information. OPR/LOB ownership changes annually, but program supported by ARC. (Ownership changes from year to year and is dependent on what organization has the responsibility for the CFC for a specific year.)

AML Parts Survey: Automated-intranet tool to conduct surveys in order to tie those surveys back to sales.

AMQ Internet Web Sites: An internet web site that communicates information to the public.

AMZ Web: Informational website that provides a centralized focal point to provide information about the AMZ organization to customers and employees: This website is part of the ESC website.

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AVIATOR (Automated Vacancy Information Access Tool for Online Referral): A broad umbrella, which encompasses many pieces, providing support to automated staffing systems for the public and the human resources community. AVIATOR is a suite of automated personnel processing HR Information Systems deployed by the FAA for the use Human Resource organizations within the FAA. AVIATOR: Provides a state-of-the-art, web-enabled, user friendly staffing solution to FAA’s unique hiring process, with instant certification of qualified candidates for employment upon completion of the qualifications review by the HR office.

Generates vacancy announcements and automatically posts them to the FAA and USAJOBS websites. Available 24 hours per day, 7 days a week. AVIATOR also consists of Position Description Library (PDLibrary).

BMX (Business Management Solutions): Enterprise quality and compliance management software used to support a quality management system (QMS) registration to International Organization for Standardization (ISO) 9001.

CAP (Capitalization Systems): Also known as Asset Management System is a portal of web-based and Microsoft Access applications that support the fixed asset capitalization process.

CMIS (Contract Management Information System): Provides MMAC Program Managers, Contracting Officer Representatives (CORs), Budget Analysts, and Management an automated method for tracking and management of contract tasks.

COTS: Commercial off the Shelf Software

CSAM (Cyber Security Assessment and Management): Application developed by the Department of Justice (DOJ) to support C&A efforts in compliance with the Information Technology Security Standards and the National Institute of Standards and Technology (NIST) Special Publication 800-53 Security Self-Assessment Guide for Information Technology Systems controls.

CSC Web Reports (Customer Service Center Web Reports): Provides reporting information on statistics of customer support. This website is part of the ESC website.

CSC Web Survey (Customer Service Center Web Survey): Enhanced version of AME-500 Survey Utility for use by the Customer Services Center (CSC).

DELPHI: Enterprise Services Center system providing Federal Financial services for ESC customers. Including the Department of Transportation and others.

DELPHI IPT (DELPI Integrated Project Team Website): Used to communicate FAA information concerning DELPHI.

DocShare (Document Share): Stores capitalization documentation for an external Audit.

ESC PRISM: Enterprise Services Center system that provides acquisition/procurement services to many ESC customers.

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E2: Website that provides information about the ESC Travel organization to customers and employees. This is part of the ESC website.

ESC Web (Enterprise Service Center Web): Marketing oriented web site that communicates to the public the Enterprise Service Center's business capabilities.

eTravel: Website that provides information about the ESC Travel organization to customers and employees. This is part of the ESC website.

FAA DTF (FAA Delphi Transaction File Repository): Oracle database of FAA Delphi transactions and table extracts. Used by several FAA financial systems as a data source.

FAA PRISM: FAA’s version of the Unison (formerly Compusearch) PRISM COTS software.

FEB Web (Federal Executive Board Web): Federal Executive Board Web

IAPA (Instrument Approach Procedures Automation): Provides the functionality to build, review, approve, and certify approach procedures in a standardized, timely, and accurate manner.

Ensures Terminal Instrument Procedures (TERP's) criteria are met. The system contains over 57,500 maps.

IFAS (Interim Fixed Assets System): Contains financial data that was not converted to DELPHI from DAFIS. Used for historical purposes. Increasingly used in Capitalization.

IFPA (Instrument Flight Procedures Automation): Comprised of several subsystems including but not limited to:

IFPA ARINC (ARINC Module): Stand-alone module capable of interfacing with IFPA systems to produce ARINC 424 standard compliant airborne navigation files.

IFPA BMS (Business Management System): Web application that allows the Production Integration team to manage resources, assign work, tag data for reports, provide report capabilities, track resource utilization and productivity, and produce metrics and measurements. The project will be performed in phases of increments. For 2012, the customer has placed priority on resource management. Resource management includes work group creation, role and work assignments, and analysis of data.

IFPA DP (Departure Procedures): Web application that enables Procedure Specialists to document procedures used by pilots, air traffic controllers, and others to get an aircraft from an airport to a particular point in the air (for example, a point shared with a Route procedure).

IFPA PIT (Production Integration Team): Web application that provides reporting on flight procedures that are in progress no matter what stage the work is in or where the work is being performed.

IFPA RM (Reporting Module): Stand-alone module to produce 8260 series reports.

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IFPA Routes: We application that provides a single storage repository for the data used to chart regulatory and non-regulatory routes. It will support the documentation needs required by criteria as well as providing the capability for downstream customers to retrieve various route data by electronic means. The IFPA Route system will also serve route data to the various charting tools automatically, eliminating the need for duplicate manual data entry.

IFPA SIAP UI (Standard Instrument Approach Procedure User Interface): Provides web based user interface for data entry to the SIAP system. This effort is restricted to the User Interface development, and hosted by a separate entity.

ILM (Inventory, Logistics and Maintenance): Provides a world-wide multi inventory view of aircraft components, as well as the tracking and forecasting of aircraft related maintenance.

KSN (Knowledge Sharing Network): Various internal websites built on the Microsoft SharePoint Server platform.

Map & Terrain Service: A set of utilities to support maps and terrain for IAPA.

Monroney eNews: Internet website that communicates news and information from the Mike Monroney Aeronautical Center to the public.

MVS-2000 (FAA Fleet Management Tool): Web based system that tracks all tagged Government vehicles including snow mobiles and trailers.

National Wireless Program: Website that provides information about the ESC National Wireless organization to customers and employees. This is part of the ESC website.

OFCS (Overflight Fees Collection System): Produces invoices for air carriers that fly over the US airspace.

PC Helpdesk Web: Website is used as a support tool for customers of the Customer Service Center (CSC). Site provides information on Provided Services, Service Level Agreements (SLAs), Service Level Reporting, Point of Contact and Service Request Forms. Site does not store any data about service requests, however, there is considerable processing done by the site to create e-mail messages and route them accordingly based on the type of service(s) requested.

PCS Web (Permanent Change of Station Web): Informational Intranet website that provides information in relation to PCS rules/policies.

PDRCS (Printing Distribution Recording and Cost System): Provides ability to capture, maintain, and track printing cost job information.

PIPS (Payroll Imaging Process Services): An e-paper imaging solution for Governmental accounting records.

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SMIS (Safety Management Information System): Collects and disseminates statistical information on employee safety and health to all FAA organizations. Enables FAA to monitor OSHA trends throughout the agency.

SURE (System Utility Repository): Provides system/program management repository with tracking and reporting capabilities for business information managed by an organization.

SURVEY: Generic survey system developed for internal customer surveys.

Unison (formerly Compusearch): PRISM is COTS software providing proven support for the 1102, comprehensive data capture and reporting. A highly flexible, secure, and scalable solution that provides full integration support for interfacing to enterprise systems.

USDWeb (Utilization, Screening, & Disposal Web): Utilization, Screening, & Disposal of FAA Property).

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5 GOVERNMENT FURNISHED PROPERTY

The items described in the following paragraphs shall be considered Government furnished property. Definitions, usage and Contractor accountability shall be in accordance with Acquisition Management Policy, Contract Administration, Section 3 and Contractor’s Guide for Control of Government Property.

The Contractor shall be required to provide property management controls to ensure optimum utilization and security. The FAA retains property management authority for all items provided, as well as, sole discretion in the placement, movement and removal of all property provided to the Contractor. The Contractor must not remove, relocate, or re-assign Government furnished property without prior approval of the COR. Contractor shall optimize their use of Government furnished property provided. The Contractor shall comply with associated FAA property clauses and contract requirements, including submission of an annual report pursuant to CDRL A004 (GFP Report).

5.1 Facilities

The Government will provide laptops, workstations, desks, chairs and other items necessary to maintain an office environment. Any furnishings provided are at the sole discretion of the Government (e.g., type, model, style, etc.).

The MMAC does provide parking for its employees and Contractors. Vehicles are permitted on the MMAC facility, but are always subject to inspection at any time before being allowed on the Center.

5.2 Equipment

The Government will provide all hardware, software, and networking required for the configuration of all related components to accomplish the work outlined. The Contractor shall not have access to government owned scanners, fax machines, printers, or copiers.

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5.3 FAA Computer Network

The FAA maintains a computer network and provides Contractor access. The Government will provide contract personnel with access as required for Contractor support requirements. All Contractor personnel using FAA computer resources or accessing the FAA network shall agree to and sign the Aeronautical Center “LAN/Backbone Access Agreement” prior to receiving requested access. The COR will be responsible for obtaining the network access and any clearances necessary through the Government. Contractor personnel shall not connect any computer equipment to the FAA network without prior authorization from the COR.

5.4 Misuse of FAA Computer Network

All Contractor personnel must adhere to all FAA Intranet, Internet, network and computer use policies and orders. Misuse of FAA-provided computer equipment or network by Contractor personnel will result in a determination by Government management as to appropriate corrective action for each infraction. Depending upon the nature and severity of the infraction, corrective actions can range from loss of privileges (e.g., loss of access to the Internet, Government e-mail system, etc.) to a recommendation to the CO for removal of Contractor personnel. Further, these determinations are not subject to appeal. Lastly, these provisions do not preclude the imposition of any applicable civil or criminal penalty resultant from an infraction. FAA Information Systems Security Orders and Notices (http://www.faa.gov/regulations_policies/orders_notices/index.cfm/go/document.list/parentTopic ID/184/display/current/changeNumber/0/documentTypeIDList/2,3/currentPage_2/1/sortResults_ 2/true/sortColumn_2/dateIssued/sortOrder_2/DESC).

5.5 Government Property Physical Security

The Contractor shall be responsible for safeguarding all Government property for Contractor use.

At the close of each work period, Government facilities, equipment, and materials shall be secured.

5.6 Conservation of Utilities

The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include:

Lights shall be used only in areas where and when work is actually being performed.

Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor or by Contractor employees unless authorized.

Water faucets or valves shall be turned off after the required usage has been accomplished.

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Computer equipment/laptops shall be secured by the contractor and in an effort to save energy, when not in use power down where applicable.

6 GENERAL REQUIREMENTS

6.1 General

The MMAC is an IT services provider to the DOT, the FAA, and many other federal agencies.

The types of services provided are identified below. Services will be acquired by issuing individual task orders. Award type will be determined based on the circumstance of each order.

The contractor shall furnish all personnel, management, supervision and subcontract items or services as necessary to perform various technical IT support services as stated in specific performance work statements for individual task orders. All work shall be performed in accordance with the FAA Integrated Capability Maturity Model (CMMi), International Standards Organization (ISO) 9001:2008, Software Engineering Institute Capability Maturity Model Process Management or other existing policies, standards, and processes. All deliverables become the sole property of the Government.

In 2017, ESC introduced Scaled Agile Framework for the enterprise (SAFe) methodology. Program Increment Planning (PIP) is performed on a scheduled quarterly basis to plan for 2-week iterations within the PIP. The Contractor must prepare sprint-planning activities to coincide with the ESC’s cadence with defined objectives for each sprint. This must include, but not limited to, defining Initiatives, Capabilities, Features, and Stories. It will be up to the ESC to determine whether the execution of the contract will operate within the ESC’s defined SAFe methodology or will use traditional Project Management methodologies in the performance of the contract.

6.2 Program Requirements

The contractor must respond timely to task orders requirements, and implement, manage and administer task orders developed in accordance with the procedures and contract administration requirements of this contract vehicle. The contractor shall ensure that all task order work is performed in accordance with the applicable the TPWS/TSOW order, and the delivery schedule, including ensuring that task order labor hour estimates are not exceeded during work performance on time and material tasks. Task order turnaround time frames typically will be compact, allowing minimal time for response and preparation activities and subsequent work start-up. The response time for call order proposals will be specified upon issuance of the proposal request by the CO and will be dependent on the level of complexity and urgency of the specific requirement. Because of the diversity of technology, technical expertise, ESC Teaming Partner Acquisition PWS Page 23 performance/skill levels and turnaround times associated with the Government’s IT requirements, the contractor must have personnel resources readily available with varying levels of expertise and experience. The contractor shall provide to the COR on or before the fifteenth day of each month a Project Status Report in accordance with CDRL A004 (Contractor’s Progress, Status and Management Report).

6.3 Services

The following, while not all-inclusive, are areas and activities typical of the services provided under this contract. During this contract period, there may be other technology solutions and/or support needed to accommodate unforeseen emerging requirements and support to special projects.

6.3.1 System Development and Integration

Automated business solutions and development for mainframe, client-server, microcomputer, and web enabled mainframe or Internet/intranet WEB applications and system communications/connectivity and support. Automated business services for aviation safety, aviation regulation and certification, asset supply chain management, airman certification and rating, information security, instrument approach procedures automation, facilities management, portal systems, safety management, civilian personnel management, electronic document management, performance management, directives management, automated correspondence, automated directory and simulation.

6.3.2 System Management and Hosting

Centralized IT hardware and software systems support, telecommunications support, lease management, systems access, security access administration, disaster recovery support, and database management for various applications.

6.3.3 Telecommunication

Planning and development support services for all forms of network, voice & data communications including installing and configuring networks and gateways, troubleshooting connectivity, and setting up video conferencing.

6.3.4 Information System Security

Support for a wide range of system architectures and platforms. Expertise in National Institute of Standards and Technology security practices such as inventory asset identification, vulnerability/risk assessment, contingency/disaster recovery planning, configuration management, access control, and incident response.

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6.3.5 Information Media

Video production, photography, and graphics services.

6.3.6 Office Automation

Support services for all forms of office automation, Local Area Network (LAN) server network administration, office automation desktop support for PC hardware and software, and computer hardware repair, problem resolution and maintenance.

6.3.7 Project Management

Certified Project Management Professional (PMP) services for IT projects and / or Certified Scrum Master for Scaled Agile (SAFe).

6.3.8 IT Training

Instructional delivery (classroom and/or computer-based) and related curriculum development and revision support functions as related to the design, development, implementation, sustainment and/or enhancement of new, existing, and/or customized IT capabilities and initiatives.

6.3.9 Best Practices

Support and consultation for the adoption, implementation and sustainment of IT best practices to include but not limited to: Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMI), International Standards and Documentation (ISO), etc.

6.4 Employee Labor Categories and Descriptions

6.4.1 Key Personnel

Key personnel will be identified as required per each individual call order / PWS and required at time of proposal submission, as applicable.

6.4.2 General

The contractor must provide employees proficient in a variety of IT environments for the labor categories identified in Attachment (TBD). Specific proficiencies will be identified in the PWS / SOW for each call order as required.

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7 QUALITY ASSURANCE

7.1 Government Quality Assurance

The Government will utilize the Contractors Quality Assurance Plan for all inspections and reviews for deliverables. Fed

The Government will record all activities. When an observation indicates defective performance, the Government representative will request the Contractor’s representative initial the observation indicating acknowledgement of the deficiency. The Government’s quality assurance is not a substitute for quality control by the Contractor. All findings of unsatisfactory or non-performed work will be resolved in accordance with the QCP discussed in Section 2.

Remedies for defective performance will be governed by Clause 3.10.4-4, Inspection of Services

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