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Key Performance Indicators-(KPI) Evaluation TDA’s inventory team regularly monitors the state contracted warehouses to ensure they are meeting the KPIs. The KPI report consists of 11 separate Key Performance Indicators. Nine of these criteria points are reviewed monthly and evaluate the warehouse performance in the areas of Receiving, Storage, Distribution, and Communication. The remaining 2 criteria points evaluate the warehouse performance on their Invoicing process and are collected four times a year only in the process of completing the Quarterly Financial Review. Below is the list of the KPIs that TDA monitors.
| KPI |
| Performance Area |
| Contract Deliverable Details |
| A |
| Receiving |
| Receipt for USDA orders in WBSCM within one (1) calendar day of delivery of shipment. |
| B |
| Receiving |
| Contractor must notify TDA immediately of quality, seal, etc. issues and/or possible rejected loads. |
| C |
| Storage |
| Contractor must report to TDA, within 24 hours, on H1638-Jotform, any damage to USDA Foods occurring in the warehouse or during transport or delivery to CEs. |
| D |
| Storage |
| Contractor must respond to claim requirements from TDA within 30 days of claim letter. |
| E |
| Storage |
| Must fully ensure USDA products, be financially responsible for shortages and damages, and submit reports to TDA as required. Damages assessed for USDA Foods include physical damage to containers, product and infestation, or contamination due to improper storage conditions. |
| F |
| Distribution |
| For short shelf-life items, for example, apples, Contractors shall be responsible for adding the fresh produce to the CE Delivery Order if the CE did not request the produce on their next scheduled delivery. |
| G |
| Distribution |
| Contractor must deliver all CE delivery orders accurately and on time. |
| H |
| Distribution |
| Contractor must contact CE if there will be any problems with a delivery order and work out a solution with CE. |
| I |
| Distribution |
| Contractor must properly process and reconcile all CE delivery orders within 7 business days and change to Shipped status. |
| J |
| Communication |
| Paper documents, such as the bill of ladings, pictures, documents that |
support required corrective actions, must be e-mailed or mailed by the Contractor to TDA within 48 hours unless otherwise specified by TDA.
| K |
| Invoicing |
| Contractors must invoice CEs for the pick-up or delivery of USDA Foods, according to the number of cases or units, at rates not exceeding contracted rates. |