ESBD_File_332636_EXHIBIT F - CORPORATE RESPONSE FORM rev 05.23.pdf

This document is a Corporate Partnership-Sponsorship Response Form from the University of Houston System ("University"). The University is seeking proposals for a cloud-based Microsoft Teams-certified call center solution to replace their existing Anywhere365 and Skype for Business on-premises call center environment. The University currently has 12 unified contact centers with 450 agents and 70 supervisors. Respondents should describe any educational, state, and local government discounts applicable to the University. Proposals should offer the maximum benefit to the University in terms of services, total cost, and project management expertise.

The University is located in Harris County, Texas and serves over 46,000 students across multiple campuses. The current call center environment handles all contact center functionality, allowing up to 100 active concurrent agents. Respondents should propose contractual arrangements that provide the best overall value to the University, including any applicable discounts. The University is not looking to outsource call center services, but rather to migrate to a new certified Microsoft Teams-based call center solution with configuration, maintenance, and support.