Exhibit G-Scope of Work (SOW)

Scope of Services to be Performed.

The required services to be provided are:

a. Description of service: Provide on-site unarmed uniformed security guard service at the Rio Grande State Center to protect patients, personnel, visitors and the premises.

b. Awarded contractor shall furnish all labor, tools, transportation, equipment, materials, and supplies, as necessary. This includes a Morse Watchman management system or similar system and two battery operated golf/utility vehicles for patrol of the facility. The battery-operated golf/utility carts must always remain operational and when necessary, immediate repairs are made to these vehicles to ensure security is maintaining constant patrol of the entire RGSC campus.

c. The Contractor will provide guard training in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED) and for any other equipment required to perform security services as needed and to retain/renew certification.

d. Contractor shall provide additional security guard(s) within two (2) hours of a request by the Risk Manager.

e. The contractor shall outline a clear chain of command and point of contact for the submittal of complaints to the Risk Manager 24/7.

f. The Contractor must have prior written approval from the Risk Manager approving any overtime hours (except in an emergency) to authorize payment for this service.

g. Contractor will provide Security Guards with a company cellular phone which they must always have with them. The officer on duty must remain accessible for any needs of the facility. A response time of no more than three (3) minutes is expected for each call received. Personal usage must be limited to ensure facility phone calls are received in timely manner.

h. The Contractor must provide adequate back up of trained armed Commissioned Security Officers to handle emergency situations that could arise.

i. The Contractor will not:

(1) Act in any official matter which involves a relative, a personal acquaintance, or their own personal records.

(2) Disclose or release any Personally Identifiable Information (PII) to which the Contractor has access except as required to do so to authorized employees and officials within the scope of the Contractor’s duties under this contract.

j. Security Guards must be familiar with working in State Hospital setting, which provides adult inpatient psychiatric services, provides, the Rio Grande Maximum Security Unit, providing adult psychiatric services for adults involved in the criminal justice system and have found to be incompetent to stand trial due to mental health needs or found not guilty by reason of insanity. These individuals require extra security features such as fencing, secure entryways, increased video monitoring and additional direct care personnel. State Supported Living Center setting which provided services for people with intellectual and developmental disabilities who need medical, habilitative, or behavioral support beyond what’s available to them in the community. Any of these individuals may exhibit difficult behaviors. Security staff must be able to identify and deal with possible client behaviors. The security guard(s) on duty, must at all times, without exception, be courteous, exercise tact and diplomacy in their daily contact with the Clients. Disrespectful conduct will not be tolerated.

k. The Security Guard will report to 1401 Rangerville Road, Harlingen Texas, 78550. The oncoming officer must relieve the present officer to ensure there is no absence of an officer on site at any time. Officers may be required to work beyond an eight-hour work shift to ensure continuous coverage.

l. Failure of the security guard to be at his/her designated post at the appropriate time, continuously sitting inside the security office and/or his/her personal vehicle and not properly roving in an alert manner, sleeping while on duty, continuously on the phone and/or in deep/lengthy conversations with patrons/staff or others shall be interpreted by the Risk Manager as a substantial breach of contract by the contractor.

m. Security Guard shall make rounds every hour to ensure the safety of personnel, vehicles and property. These checks should be documented on daily activity reports and the Morse Watchman management system.

n. The security guard must submit daily activity reports in a timely manner to the Risk Manager. Reports of unusual incidents, law enforcement presence on campus, emergency response vehicles on campus must be immediately reported to the designated discipline for the State Supported Living Center and the Security Camera Monitors for the State Hospital.

o. Security Guard shall patrol all parking areas ensuring state vehicles are secured. Keys left in state vehicles are to be removed and immediately surrendered to the Risk Management Department. After hours, weekends and on holidays, the keys will be delivered to the Security Monitor on-site located in Bldg. 503.

p. Security Guard will report all unsecured/unlocked state vehicles to the Risk Manager.

q. Security Guard is responsible for directing emergency response vehicles to affected buildings and areas. Security Guard will ensure campus staff have contacted the emergency vehicle before leaving the scene.

r. Security Guard may perform additional duties related to facility needs. These include but are not limited to providing escort services to employees to and from their vehicle. Report unusual incidents to the facility Campus Coordinator for the ICF program and the Administrator on Call for the SH Program as well as to the Risk Manager 24/7. The Security Guard may call local law enforcement, if warranted, to remove trespassers, threats to the facility, including facility employees and volunteers. Security will make efforts to make visual inspections of vehicle interiors to ensure children, pets, or prohibited items do not remain in vehicles without proper supervision. Discovery of children or pets in an unattended vehicle will require immediate notification to local law enforcement and the facility Risk Manager. In addition, all state vehicles, when not in use or occupied by a state employee, shall be locked with the windows closed. Security Guards are authorized to remove vehicle keys from the ignitions if the vehicle is unattended and accessible.

s. Security Guard will always be observant. Continuous patrol of facility grounds is expected.

t. Security Guards must be visible to on-coming and out-going shifts. It is necessary to always be visible to the Outpatient Clinic population.

u. Security Guard shall protect the contracting agency facilities against fire, theft, damage, vandalism, and trespassing. The security guard is empowered to contact law enforcement for any illegal activity occurring on RGSC campus.

v. Security Guard will check all exterior doors to ensure all is secure. Doors found unsecured will be immediately reported to the maintenance on call person. Security Guard shall not enter any building unless instructed by the Risk Manage or Plant Maintenance Manager.

w. Security Guard will assist the public entering facility grounds by providing direction. Security Guard will always present themselves in a friendly and courteous manner.

x. Security Guard shall provide assistance, as requested by staff, for visitors that become disruptive during appointments or visits. Security Guards will not engage in physical redirection. They will immediately call 9-1-1 for assistance. The Risk Manager must be informed of all incidents.

y. Security Guard shall escort unauthorized and/or disruptive personnel out of the facility and observe to prevent re-entry.

z. Security Guard may assist during episodes of patient/individual escape by providing visual contact of the patient/individual. The Security Guard will discontinue visual observation once patient/individual is off campus.

aa. Security Guard will not utilize golf/utility carts to transport RGSC patients/clients. No exceptions.

bb. Security Guard will report suspicious patient/individual activity to the homes and units. Will provide a written report to the Risk Manager the following business day.

cc. Security Guard will escort an employee to their car as requested if there are instances where an employee may feel threatened.

dd. Security Guard shall be thoroughly familiar with facility building numbers, emergency contact phone numbers, designated ambulance parking for each building, contact person for each building etc.

ee. Security Guards shall not discuss security incidents with anyone other than Risk Management Staff.

ff. Security Guards must consider all client information as confidential and exercise all HIPAA (Health Insurance Portability and Accountability Act) rules and regulations.

gg. The Security Guard always has the authority and responsibility to call “911” for law enforcement in situations where there is an imminent risk to employee and patient safety.

hh. If “911” is called, notify the Risk Manager as soon as the situation permits.

ii. ADDITIONAL CONTRACT REQUIREMENTS

i. Security Officers must be Commissioned and Non-Commissioned Security Officers in the State of Texas (Texas Administrative Code Title 37, Part 1, Chapter 35, Subchapter 1, Rule 35.141). All licenses and certifications must be current, and a copy of any renewal given to the HHSC Contract Manager and Risk Manager.

ii. The method and manner of performance of security guard services and such undertakings shall be under the exclusive control of the contractor. The Risk Manager has the right to inspect appearance and performance of the security guard(s) on duty at the Rio Grande State Center at his discretion.

iii. Security Guard shall adhere to the standards of conduct, duties and responsibilities as indicated by the Rio Grande State Center Policy EC 200-06. It is expected that all security guards will become familiar with policy requirements.

iv. While on duty, all security guards must carry his/her commissioned license permit(s), CPR, and AED certifications.

v. If a Security Guard commits an offense and the offense is considered severe or places those we serve and employ in immediate jeopardy, negatively impacts the appearance and the best interests of the Rio Grande State Center, the Risk Manger will dismiss the Security Guard instantly. Contractor must replace the security officer(s) committing an offence within a two (2) hour period depending on the severity of the offence.

vi. Security Guard Contract Company must be responsive 24/7.

vii. The Security Guard Contract Company is expected to make random monthly visits to the Rio Grande State Center for the purpose of making a visual contact on Security Guards while on duty.

jj. ADDITIONAL GUARDS/LOCATION:

i. The Rio Grande State Center has the option at any time to increase security service requirements to meet facility needs.

ii. The compensation for all increases in number of hours and guards shall be at the same hourly rate in effect.

iii. The Risk Manager will notify the Contractor of a need for overtime guard services not less than four (4) hours prior to commencement of services (except in an emergency).

iv. Any direct increase in cost of performing the services under this contract resulting from a direct tax increase by Local, State or Federal Government may be passed on to HHSC Contract Manager by notification of the statue and only the amount of such statutory increases.

kk. EMERGENCY/DISASTER EVENTS:

i. The Vendor shall: In the case of a natural disaster, an act of terrorism, or another catastrophic event.

ii. Remain “on call” and may be required to make deliveries or provide service to locations other than those listed in the specification at any hour (day or night) on any day of the week.

iii. Provide services to the Rio Grande Sate Center other than those listed in specification at any hour (day or night) on any day of the week.

iv. Supply labor, tools and necessary equipment to complete tasks to be utilized during emergency events.

ll. WAIT TIME (IF APPLICABLE)

i. In the event of a natural disaster, an act of terrorism, or another catastrophic event, the vendor may be required to remain at the Rio Grande State Center until released by the Risk Manager. Under these emergency conditions, the Rio Grande State Center will pay an hourly labor rate for the vendor’s actual accrued time while waiting to be released. The vendor shall:

(1) Indicate in the appropriate space on the IFB the hourly labor rate.

(2) Submit a separate invoice identifying the disaster, personnel name, and brief description of service provided, parts and locations and the amount of wait time incurred by the vendor at each location.

(3) The Rio Grande State Center will not pay any wait time incurred while performing normal services under this contract.

mm. STANDARD OF PERFORMANCE:

i. Security staff must be on duty for the period and day of week as stated in the Scope of Work specifications.

ii. Security staff must actively be engaged in the performance of duties designated in the Scope of Work specifications.

iii. The security guard on duty must be always prepared to show proof of his/her State certification/license upon request by the Risk Manager.

Service Location(s) HHSC, at its sole discretion, during the contract term and with a 30-day advance written notice, reserves the right to change, consolidate, delete or add service locations.

a) Location(s) for Services

1401 Rangerville Road, Harlingen Texas, 78550.

The Map (PDF) of the HHSC Regions may be accessed at: https://hhs.texas.gov/sites/default/files/documents/about-hhs/hhs-regional-map.pdf https://hhs.texas.gov/sites/default/files/documents/about-hhs/hhs-regional-map.pdf

b) Changes to location(s) for services include but are not limited to new office space within facility, office closure, consolidation of multiple offices increasing or decreasing square footage, expansion of an office into multiple offices, and relocation of office.

Performance Schedule Contractor shall perform contracted services, including any minor adjustment call-back services, 24 hours a day, 7 days a week, between the hours of 12:00 a.m. and 11:59 p.m. (Central Time), unless otherwise noted. Contractor shall not interfere with normal flow of business at the service location.

Security services include full-time coverage during all holidays.

Contractor shall respond to all service calls within four (4) business hours of HHS Agency request, unless the Response Deadline is extended by the HHS Agency contract manager.

Outside Regular Hours Any services performed outside of regular work hours will need to be approved by the Contract Manager and will be paid at the hourly rate stated in Exhibit C – Pricing Sheet.

HHSC reserves the right to declare any necessary work to be in an emergency. Services performed by the Contractor outside of the regular service hours, without prior approval, will be at Contractor’s own risk and not considered or approved for payment at other than the established regular hours service rate.

Unless otherwise requested by HHSC, Contractor shall respond to a request for emergency services within one (1) hour of notification and continue work until the services requested are complete to the satisfaction of HHSC.

State Holidays The state holidays observed are maintained by the State Auditor’s Office and may be accessed at: http://www.hr.sao.texas.gov/Holidays.

To fulfill the required services, as applicable, the Contractor may perform the services on a holiday observed by HHS at NO additional expense to the HHS Agency.

Performance of services on a state holiday requested by HHSC will be performed and invoiced at the Contract rate for Outside Regular Hours.

Minimum Experience and Qualifications

These minimum requirements apply to the Contractor and Contractor’s personnel and any Subcontractor and Subcontractor’s personnel.

Documentation of experience and qualifications must be submitted with Response.

a) The Bidder shall have relevant experience required for the performance of the services as outlined in this Solicitation. The minimum experience required is 5 years.

http://www.hr.sao.texas.gov/Holidays

b) The Bidder’s personnel to be assigned to perform the services must be fully trained and, at minimum, have 2-years relevant experience.

c) The security guard shall have a minimum of six (6) months of actual experience as a security officer and patrolling in the field, excluding training for non-commissioned security guard. Experience is to include working in State Hospital setting, which provides adult inpatient psychiatric services, the Rio Grande Maximum Security Unit, providing adult psychiatric services for adults involved in the criminal justice system and have found to be incompetent to stand trial due to mental health needs or found not guilty by reason of insanity. These individuals require extra security features such as fencing, secure entryways, increased video monitoring and additional direct care personnel.

State Supported Living Center setting which provided services for people with intellectual and developmental disabilities who need medical, habilitative, or behavioral support beyond what’s available to them in the community. Any of these individuals may exhibit challenging behaviors. Security staff must be able to identify and deal with possible client behaviors.

d) The security guard must be able to speak English and Spanish fluently and be able to communicate effectively orally and in writing using the English and Spanish language.

e) Required Licensure: Bidder and all assigned personnel must meet all applicable licensing and training requirements for private security through Texas Department of Public Safety.

f) All Contractor or Subcontractor personnel assigned to perform the services must be at least 21 years of age.

g) Possess, at a minimum, either a U.S. high school diploma or a GED equivalency certificate from an accredited U.S. academic institution.

h) The security guard must have the ability to prepare written reports that convey complete and accurate information.

i) The security guard must be drug free with no felony convictions or pending charges.

j) The security guard must be a citizen of the United States or a legal resident.

k) The security guard must have had no dismissals with cause from security or police work.

l) Security Guard must carry all equipment necessary to perform job.

m) The Bidder must provide a minimum of three (3) verifiable references for current or previous contracts of the same size and for similar or same services within the last 2 years. See Exhibit D – Bidder Reference Form.